Ricoh IM 2500 Series, User Manual

Page: 287 / 400

Message Cause Solution and reference
"Scanner is not available.
Check the scanner
connection status." An access mask is
specified. Consult your administrator.
The power of the
machine is not turned
on, or the machine is not
connected to the
network correctly. Check that the machine is turned on, and
connected to the network correctly.
The firewall function is
enabled on the
computer. Configure the firewall function of the computer
to allow communication of the application
used, or disable the firewall function.
The IP address of the
machine could not be
resolved from the host
name. Check that the host name of the machine is
configured in Network Connection Tool that is
installed with the TWAIN driver.
See "Installing the TWAIN Driver", User Guide
(Full Version).
The IPv6 address could
not be obtained when
only IPv6 is enabled on
the machine. Log in to Web Image Monitor in the
administrator mode, and select [Active] in
[IPv4] "LLMNR" under [Device
Management] [Configuration]
"Network".
"Scanner is not available
on the specified device." The TWAIN scanner
function is disabled on
the machine. The TWAIN scanner function cannot be used.
"Scanner is not ready.
Check the scanner and
the options." The ADF is open. Close the ADF.
"Scanning has been
aborted because
memory in Mainframe
became full." The amount of available
space on the hard disk
of the machine is
insufficient when
scanning is performed
with the [Read-ahead]
check box selected in
the TWAIN driver. • Clear the [Read-ahead] check box in the
TWAIN driver.
• Erase documents that are no longer
needed from the machine.
When a Message Appears While Using the Scanner Function
285