Message
Condition
Solution and reference
"Network communication
has failed. Fax email
account is not registered.
Please check settings."
[Fax Email Account] is
not specified.
Specify the settings in "User Name" and
"Password" in [Settings] [Fax Settings]
[Detailed Initial Settings] [Fax Email
Account].
"Network communication
has failed. Fax email
address is not registered.
Please check settings."
[Fax Email Account] is
not specified.
Register Email Address in [Settings] [Fax
Settings] [Detailed Initial Settings] [Fax
Email Account].
"Network communication
has failed. No response
from the destination.
Please check the cable
connection and if the
network equipment is
turned on."
The destination device
did not respond.
• Check that the computer specified as the
destination is operating normally and
connected to the network.
• Check that the machine is connected to
the network correctly.
"Network communication
has failed. POP/IMAP
server authentication
error has occurred.
Please check email
account and password."
A login attempt to the
POP3 (IMAP4) server
failed.
Check the [POP before SMTP] setting on
[Settings] [System Settings] [Send
(Email/Folder)] [Email] and the [Fax Email
Account] setting on [Settings] [Fax Settings]
[Detailed Initial Settings].
"Network communication
has failed. POP/IMAP
server is not registered.
Please check settings."
The POP3 (IMAP4)
server address is not
registered.
Specify the setting in [Settings] [System
Settings] [Send (Email/Folder)] [Email]
[POP3/IMAP4 Settings].
"Network communication
has failed. S/MIME
certificate error has
occurred. Please check
the certificate of both
destination and this
machine."
A user certificate
(destination certificate)
is not registered or has
expired.
Install the correct user certificate.
See "Encrypting Network Communication",
User Guide (Full Version).
A device certificate
(destination certificate)
is not registered or has
expired.
Install the correct device certificate.
See "Encrypting Network Communication",
User Guide (Full Version).
10. Troubleshooting
252
Summary of Contents for IM 2500 Series
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Page 12: ...10...
Page 72: ...DZW181 3 Close the ADF cover DZW182 2 Getting Started 70...
Page 108: ...4 Fax 106...
Page 150: ...5 Print 148...
Page 184: ...8 Web Image Monitor 182...
Page 388: ...11 Specifications for The Machine 386...
Page 398: ...MEMO 396 EN GB EN US EN AU D0CH 7421B...
Page 399: ...2021 2022...
Page 400: ...D0CH 7421B AU EN US EN GB EN...