Appendix H: More Resources or Information
229
Symptom
Probable cause
All computers have no
video display.
•
Loose Cat 5 UTP cable.
•
Loose monitor connection.
•
The user station is connected and functioning properly if Num Lo
ck key lights keyboard's Num Lock LED.
All computers have no
video display.
•
Loose Cat5 UTP cable.
•
Loose monitor connection.
•
The user station is connected and functioning properly if Num
Lock key lights keyboard's Num Lock LED.
Monitor video display
for some connected
computers is distorted.
Monitor type does not match video output designation from the
server.
Keyboard
non-functional, even
though there is no
keyboard error at power
up. Cannot input to any
computer.
•
Loose keyboard connection to the user station.
•
Loose Cat5 UTP cable.
•
Keyboard broken. Hot-swap with a new keyboard.
Repeated “Keyboard
ERROR” at computer
power-up.
•
Loose cable from the server to the CIM.
•
Loose Cat5e UTP cable.
•
Paragon II components may be out of order. Verify that the server
recognizes a keyboard that is directly connected. Contact Raritan
Technical support for assistance. See the last page for global
contact information.
Keyboard suddenly
locks-up when a
particular computer is
selected, but operates
normally when other
computers are selected.
•
Loose keyboard cable connection.
•
Voltage spike (increase) or brown out (decrease) in power supply
to connected Paragon II switch. Turn off the Switch, wait for 20
seconds, and then turn on the unit. Powering Switch from a UPS
avoids variation in power supply to Switch.
Repeated “MOUSE
INSTALLATION
FAILURE” at computer
power-up.
•
Loose mouse cable from the server to the CIM
•
Loose Cat5 UTP cable. If an error occurs only with new servers
being added to the system, contact Raritan Technical Support for
assistance—mouse emulation firmware may need to be
upgraded for compatibility with newer servers. See the last page
for global contact information.
Mouse suddenly locks
up when a particular
computer is selected,
but operates normally
when other computers
are selected.
•
Loose cable from the server to the CIM.
•
Loose Cat5 UTP cable.
•
Paragon II components may be out of order. Verify that the server
works with a mouse directly connected. Contact Raritan
Technical support for assistance. See the last page for global
contact information.
Summary of Contents for PARAGON II Series
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