The Busy on Busy feature works when the destination for the Intercept Routing—Overflow in an Incoming
Call Distribution Group feature is not assigned in one of the following conditions:
a.
There is no space in the Waiting queue.
b.
The Queuing Time Table is not assigned and there are no extensions logged-in.
[Example of a)]
There are five assistants in a shop. When the answering agent number is "2", and the queuing call number
is "0":
If two of the assistants are talking on the phone, the next caller will hear a busy tone to prevent the caller
from thinking that there is no one in the shop or that the shop is closed.
Conditions
[Intercept Routing—Overflow in an Incoming Call Distribution Group]
•
If the Overflow time expires, and the overflow destination is unavailable:
a.
If the trunk call arrives through the LCOT/CLCOT or T1 (LCOT/GCOT) card:
(1) If the call was once in a queue and an outgoing message (OGM) was sent to it, or the call reached
an incoming call distribution group by using the DISA feature (
®
1.17.6 Direct Inward System Access
(DISA)): The line is disconnected.
(2) In all other cases: Redirection is ignored and the Overflow timer activates again.
b.
If the call arrives through another card: Redirection is ignored and the Overflow timer activates again.
[Busy on Busy]
•
If a trunk call arrives through the LCOT/CLCOT or T1 (LCOT/GCOT) card, a busy tone will not be sent to
the caller.
PC Programming Manual References
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings
→Overflow Queuing Busy
→Overflow No Answer
5.15 [3-5-2] Incoming Call Distribution Group—Queuing Time Table
PT Programming Manual References
Feature Guide References
60
Feature Guide
1.2.2 Incoming Call Distribution Group Features
Summary of Contents for KX-TDA100D
Page 7: ...VPS Voice Processing System X XDP EXtra Device Port Feature Guide 7 List of Abbreviations ...
Page 13: ...Section 1 Call Handling Features Feature Guide 13 ...
Page 89: ...User Manual References 1 2 1 Basic Calling Feature Guide 89 1 5 4 Trunk Call Features ...
Page 168: ...User Manual References 1 4 2 Holding a Call 168 Feature Guide 1 13 1 Call Hold ...
Page 367: ...Section 2 System Configuration and Administration Features Feature Guide 367 ...
Page 409: ...Section 3 Appendix Feature Guide 409 ...
Page 417: ...Index Feature Guide 417 ...
Page 423: ...Feature Guide 423 Notes ...