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1.2.2.5 VIP Call
Description
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups
and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order.
Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enable
the VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest priority.
When multiple groups disable the VIP Call mode, queuing calls are distributed to extensions uniformly.
[Example]
In the call centre, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming call
distribution groups 2 and 4 disable the VIP Call mode.
Extn.
101
Extn.
102
Extn.
103
Calls have been distributed by DIL/DID/DDI/CLI.
(The number in the circle is the queuing order.)
1
6
1st
Priority
2nd
Priority
3rd
Priority
Incoming Call
Distribution
Group 1
(for VIP)
3
5
Incoming Call
Distribution
Group 2
(for general
customers)
2
4
Incoming Call
Distribution
Group 3
(for special
customers)
Distribution order:
From: Group 1 Group 3 Groups 2 and 4
1
6
2
4
3
5
Incoming Call
Distribution
Group 4
(for general
customers)
8
3rd
Priority
7
8
7
PC Programming Manual References
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous—
58
Feature Guide
1.2.2 Incoming Call Distribution Group Features
Summary of Contents for KX-TDA100D
Page 7: ...VPS Voice Processing System X XDP EXtra Device Port Feature Guide 7 List of Abbreviations ...
Page 13: ...Section 1 Call Handling Features Feature Guide 13 ...
Page 89: ...User Manual References 1 2 1 Basic Calling Feature Guide 89 1 5 4 Trunk Call Features ...
Page 168: ...User Manual References 1 4 2 Holding a Call 168 Feature Guide 1 13 1 Call Hold ...
Page 367: ...Section 2 System Configuration and Administration Features Feature Guide 367 ...
Page 409: ...Section 3 Appendix Feature Guide 409 ...
Page 417: ...Index Feature Guide 417 ...
Page 423: ...Feature Guide 423 Notes ...