1.10 Utilising the Call Centre
1.10.1 Leaving an Incoming Call Distribution Group (Log-in/
Log-out, Wrap-up)
You can control your status in an incoming call distribution
group. When in the Log-out mode, incoming calls to the
group will not ring at your extension. When you return, calls
will again ring at your extension. (Default: Log-in) Even if
your extension is logged-in, you can have a specified time
period (wrap-up time) when you will not receive calls after
completing a previous call. This time can be used for you
to write a report and so on.
You can also manually select "Not Ready" mode to
temporarily leave a distribution group.
Log-in
Log-out
Wrap-up
Talk.
Not Ready
Ready
To set Log-in/Log-out
Off-hook.
On-hook.
PT/SLT/PS/SIP Extn./S-PS
Enter
736
.
Log-out
Log-in
0
1
OR
Enter
ICD Group extension
number
or .
Specified
OR
ICD Group
extension no.
All
3
6
7
Enter
0
or
1
.
C.Tone
ICD Group: Incoming Call Distribution Group
User Manual
215
1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up)
Summary of Contents for KX-NS300
Page 252: ...Table 1 Standard mode for RU UC model 252 User Manual 1 14 2 Using the Directories...
Page 253: ...Table 2 Option mode User Manual 253 1 14 2 Using the Directories...
Page 254: ...Table 2 Option mode for NE model 254 User Manual 1 14 2 Using the Directories...
Page 255: ...Table 2 Option mode for Greece User Manual 255 1 14 2 Using the Directories...
Page 256: ...Table 2 Option mode for RU UC model 256 User Manual 1 14 2 Using the Directories...
Page 266: ...266 User Manual 1 15 1 Cellular Phone Features...
Page 306: ...306 User Manual 2 2 2 Message Manager Features...
Page 350: ...350 User Manual 3 2 1 User Programming...
Page 358: ...358 User Manual 4 1 3 Supervisory Monitor ACD Control...
Page 387: ...User Manual 387 Notes...