Panasonic KX-NS300, User Manual

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c.
Click Load .
To save an ACD report
a.
Click Report Profiles .
b.
Name the Profile Name (max. 32 characters).
c.
Click Save .
To select ACD report options
a.
Click Option .
b.
In ACD Report - Export CSV File Format , select either Comma(,) or Semicolon(;) as the data
separator.
c.
Click OK .
You can make an ACD report through 3 types of filters: Group , Agent , and Call . On the ICD screen, select
the target tab, configure the settings as necessary and then click Apply .
For Group
1.
On the Group tab under Filter Settings , select one of the following items in the View Mode drop-down
list:
Group , Hour , Day , Date , Month , Trunk , Caller ID/CLIP
Note
If you select Hour , specify the time range (0:00–23:59) in Range .
2.
On the Group—Filter Settings—Select Group screen, set the groups to analyse as follows:
a.
Click Select .
b.
Click the ICD group name you want to analyse from the ICD group names displayed on the Available
Group for ACD Report window. (Maximum 64 groups displayed)
c.
Click ==> to move the ICD group you selected in step b. to the Selected Group for ACD Report
window. (Maximum 64 groups)
To delete an ICD group from the
Selected Group for ACD Report window, click the ICD group name,
and then click <== .
d.
Click OK .
3.
Select the target time period for the ACD report on Group—Filter Settings—Select Period .
4.
To show the report on a group basis, perform the following steps:
a.
Click View Report .
The ACD Report - Group Report screen is displayed.
b.
The results report can be output in one of the following 3 ways:
•
Graph : Click Graph , open the ACD Report - Group Graph screen, and display the graph of the
report. Click Print to print the graph.
•
Export : Click Export , and save the report file.
•
Print : Click Print to print the report.
c.
Click Close .
For Agent
1.
On the Agent tab under Filter Settings , select one of the following items in the View Mode drop-down
list:
Agent , Hour , Day , Date , Month
Note
If you select Hour , specify the time range (0:00–23:59) in Range .
2.
On the Agent—Filter Settings—Select Agent screen, set the groups to analyse as follows:
a.
Click Select .
356 User Manual
4.1.3 Supervisory Monitor (ACD) Control