Panasonic KX-NS300, User Manual

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Personal Custom Service
A Personal Custom Service is a set of options you can present to your callers, allowing them to press buttons
on their telephones in order to access certain features. You should explain the options available to your callers
in each of your personal greeting messages, for example, "This is (name). I can’t take your call right now. Press
3 to leave me a message. Press 4 to speak with my assistant. Press 5 to dial another extension…". For details
on recording your greeting messages, refer to "
Changing or Deleting Your Personal Greeting
Messages" or " Personal Greetings for Caller ID".
You can create your own personal custom service and allow your callers to access the following features:
Transfer to Mailbox:
The system will transfer the caller to your mailbox (or another mailbox you specify here) where he or she can
leave a message.
Transfer to Extension:
The system will transfer the caller to the extension you specify when creating the custom service.
Transfer to Outside:
The system will transfer the caller to the outside telephone number you specify when creating the custom
service. This feature must be enabled for your mailbox by the System Administrator or System Manager.
Transfer to Custom Service:
The system will transfer the caller to the Custom Service you specify here.
Voice Mail Service:
The system will prompt the caller to enter a mailbox number and leave a message.
Automated Attendant Service:
The system will prompt the caller to dial an extension number in order to speak with someone else.
Intercom Paging:
The system will page you using the Intercom Paging feature. Your name will be announced to alert you to the
call.
Repeat Greeting:
The caller can play your greeting message back from the beginning in order to listen to your Personal Custom
Service options once again.
Transfer to Operator:
The system will transfer the caller to the operator, or to your Covering Extension if you have assigned one
(refer to "
Assigning Your Covering Extension").
You can also select what happens when a caller makes no selection (No DTMF Input Operation) while listening
to your greeting, perhaps because the caller is using a rotary/pulse telephone. The caller can either be
transferred to your mailbox or be disconnected.
•
The following dialling keys are assigned to the following features by default, and cannot be
changed.
1
End recording
2
Begin recording while listening to personal greeting message
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1.8.6 Other Features