RC-E User Manual
Installation and Removal
On-Net Surveillance Systems, Inc.
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net stop "OnSSI ImageImportService"
net stop "OnSSI ImageServer"
net stop "OnSSI LogCheckService"
net stop "RecordingServer"
Issue: Changes to SQL Server Location Prevents Database Access
This is an issue if using an MS SQL Server database as the RC-E management server database: If the location of the
SQL Server is changed, for example by changing the host name of the computer running the SQL Server, access to
the database will be lost.
Solution: Run Management Server Database Installation Step Again
See Management Server Installation (see "Install Management Server" on page 13). When running the database
installation, you will - during the database preparation process - be asked whether you want to create a new
database, use an existing database, or overwrite an existing database: Pointing to the new location of the SQL
Server, select to use an existing database. This will update the SQL connection string used by the management
server, and it will again be possible to access the database.
Issue: Insufficient Continuous Virtual Memory Fails Installation
The following is only relevant if you use
Windows Server 2003.
If you try to install a large Windows Installer package or patch package in Windows Server 2003, this problem might
occur if the Windows Installer process has insufficient continuous virtual memory to verify that the .msi package or the
.msp package is correctly signed.
Solution: A
supported fix (see http://support.microsoft.com/kb/925336 - http://support.microsoft.com/kb/925336)
is
available for Windows Server 2003.
See http://support.microsoft.com/kb/925336 (see
http://support.microsoft.com/kb/925336 - http://support.microsoft.com/kb/925336).
Issue: Multi-domain Environments; One-way Trusts not Working
See Multi-domain Environments, One-way Trust.
