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Troubleshooting
319
Touchtone Phone Sensitivity
The messaging system detects real touchtones dialed by a caller while screening out “false” touchtones that occur in
natural human speech. The system distinguishes between them on the basis of length. Dialed touchtones are usually
longer than the similar tones in speech, so the system ignores tones under a specified length.
The messaging system stores three different minimum lengths for touchtones, each is specified in
. For
example, if you type the number two, the system ignores tones shorter than two one-thousandths of a second.
If you find that the messaging system is not identifying touchtones, use the following procedure to adjust the
sensitivity:
To adjust touchtone sensitivity
1.
In the Navigation Pane, click
System
>
Switch
>
Touchtones
.
For detailed information refer to
2.
Reduce the
When playing a prompt
field value by one.
For example, if the field is set to
12
, type
11
in the text box.
3.
Reduce the
When playing a message
field value by one.
4.
Reduce the
When recording a message
field value by one.
5.
Click
Save
.
6.
Make several test calls to the system.
If the problem persists, repeat this procedure adjusting the field values by one with each iteration.
Cellular Phone Problems
Cellular phone users are the most likely to complain about the system not recognizing touchtones. Unfortunately, due to
the inherent limitations of cellular transmission, you might not be able to fully resolve the problem for those
subscribers. Have the subscriber repeat their steps using a regular analog or digital telephone to determine if the
problem is the cellular phone.
Volume Control, Playback Speed Control, and Resume from Pause Problems
Some phone systems do not support playback volume control, speed, or resume from pause features during message
playback. Users might complain that the system is not recognizing touchtones when these features are not supported.
Contact Technical Support to confirm that your phone system supports these features.
UNIVERGE phone systems using IP Protims or SIP do not support volume control or playback speed control.
Related Topics
Summary of Contents for Univerge UM8000
Page 44: ...System Configuration 44 Related Topics System Schedules ...
Page 57: ...System Configuration 57 Exporting Messaging System Data System Schedules ...
Page 200: ...Message Groups Overview 200 Configuring Transaction Box Greetings and Action After Greetings ...
Page 237: ...System Reports 237 Creating Directory Reports ...
Page 249: ...System Reports 249 Call Report Log Reports ...
Page 306: ...UNIVERGE UM8000 Message Networking 306 Understanding Directories ...
Page 464: ...Page Field Descriptions 464 ...