NEC Univerge UM8000, User Manual

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Message Groups Overview 190
Message Groups Overview
Message groups provide a way to deliver a message to several subscribers at the same time. When a message is sent
to a message group, it is automatically sent to all subscribers that are members of the group. Depending upon the
Distribution method selected, a message might be heard by only one member (Dispatch) or by all members
(Broadcast).
System managers create and maintain message groups using the Administration Console. Subscribers can use the
Mailbox Manager or a touchtone phone to create and maintain their own message groups. Guests cannot create or send
messages to message groups.
Message Group Types
Three types of message groups exist: Private, Open, and Local. Only a group owner can send messages to a private
group. All subscribers on the system can send messages to open and local groups. Any subscriber can send a message
to an open group. The system manager can restrict any subscriber from sending messages to open groups. Only
members of a local group can send messages to the local group.
Local Access Groups
Local access groups enable subscribers to send a message to a group of subscribers at both local and remote sites.
Local site group members can send messages to the local access group, but remote site group members can only
receive messages. An existing open group can be changed to a local access group and add remote site subscribers can
be added to the group. Remote site group members are deleted from the group when you change local access groups to
open groups.
Message Group Owners
Every message group has an owner, this might be the subscriber that created the group or a subscriber that is assigned
as the owner when the group is created. Some groups are owned by the messaging system instead of a subscriber or a
system manager.
Only the owner of a group can use a touchtone phone to add and delete message groups and members.
A system manager can make changes to any group using a touchtone phone or the Administration Console. System
groups cannot be changed using a touchtone phone. However, the system manager can reassign a group owned by the
system to a new owner to enable that person to change the group using a touchtone phone. Only open and local group
owners can be changed.
Using the All Subscribers Group
The All Subscribers group enables subscribers to send messages to all enrolled subscribers. Every messaging system
has this message group installed; subscribers are automatically added to the group when they are added to the
messaging system.
Subscribers are automatically removed from the All Subscribers group when they are deleted from the system. If a
member is removed from a group using the Message Groups page and the subscriber is still enrolled on the messaging
system, the subscriber is added back into the group when the messaging system is restarted.
Message Group Distribution Methods
Distribution methods define how a message is distributed to message group members.
• Broadcast. All members of a message group hear the message. The broadcast distribution is the default
distribution method assigned to new groups.
• Dispatch. The first member hears the message, none of the other members receive the message. It does not
matter who gets the message and handles the call, as long as someone in the group receives the message and
handles the call.
NOTE
T
O ASSIGN BOTH DISPATCH AND BROADCAST DISTRIBUTION TO THE SAME GROUP OF PEOPLE
,
CREATE TWO MESSAGE GROUPS WITH
IDENTICAL MEMBERS
. S
ET ONE GROUP TO DISPATCH DISTRIBUTION AND THE OTHER GROUP TO BROADCAST DISTRIBUTION
. W
HEN
RECORDING THE GROUP NAME
,
IDENTIFY THE DISTRIBUTION METHOD
. F
OR EXAMPLE
,
THE BROADCAST GROUP MAY BE NAMED
“
ALL
CUSTOMER SERVICE REPRESENTATIVES
,”
WHILE THE DISPATCH GROUP MAY BE NAMED
“
CUSTOMER SERVICE DISPATCH
.”