NEC Univerge UM8000, User Manual

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System Configuration 36
Understanding Directory Assistance
When a caller does not know a subscriber extension, they can use the alphabetic or numeric directory assistance to
select an individual. Operator assistance is not required to use the alphabetic or numeric directory assistance.
Alphabetic Directory Assistance
Alphabetic directory assistance is the default setting for the messaging system. A caller uses the phone keypad to
locate a subscriber by entering the first few letters (usually 3) of the subscriber’s name. The messaging system plays
the name of the closest matching subscriber. If more than one match is found, the system plays each match until the
caller selects one. The number of letters the caller needs to press is configured on the System > Configuration >
System Settings page.
When using alphabetic directory assistance, make sure that all subscriber names are typed into the system using a
consistent format. Type subscriber names using last name, first name or first name, last name format.
For additional information, see To configure the alphabetic directory .
Numeric Directory Assistance
Provide numeric directory assistance for callers and subscribers who have phone keypads that do not have letters. This
lets callers press numbers instead of letters to search for a subscriber extension.
Numeric directory assistance involves grouping subscribers using a common characteristic such as department,
location, or schedule then creating a menu of choices that assigns a single touchtone to each grouping. When the caller
presses the numeric key assigned to the directory group, the system plays the names of people in the group and their
extensions.
Both alphabetic and numeric directory assistance can be enabled in the same messaging system.
For additional information, see Numeric Directory Assistance Overview .
Longer Spelled Names
Use the System > Configuration > System Settings page to configure directory assistance settings. These settings
include
• Configuring a system ID for directory assistance.
• Specifying the maximum number of characters (touchtones) are used to identify a subscriber.
• Specifying how a directory is sorted: by last name or first name.
• Configure the directory time out. This time period is how long the system waits for a caller response.
NOTE
W
HEN
Enable three character directory mode
IS SELECTED
,
THE MESSAGING SYSTEM IGNORES THE SETTINGS IN THE
Directory time out … milliseconds
AND
Maximum number of characters (touchtones) used to identify
subscriber
FIELDS
.
Related Topics
Configuring the Alphabetic Directory
Numeric Directory Assistance Overview
System Settings Overview