NEC Univerge UM8000, User Manual

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Subscribers Profile Overview 162
Configuring Subscriber Call Transfer Settings
Use the Subscriber > Call Transfer page to enable subscriber call transfer and select call transfer types. All call transfer
types put a call on hold then dial the extension. The most common transfer type is
release . The await answer transfer
type is required to configure call screening and call holding.
When call screening is enabled the messaging system screens calls transferred to a subscriber. Use the call transfer
page to configure the subscriber specific holding and screening rules.
The messaging system can be configured to allow multiple callers to hold for a busy extension. Call transfer must be
turned on and the transfer type must be set to
Await Answer or Wait for ring back to enable call holding .
To configure subscriber transfer settings
1.
In the Navigation Pane, click Subscribers > Subscriber > Call Transfer .
For detailed field information, see the Subscribers > Subscribers > Call Transfer table.
2.
Click Search to find and select a subscriber.
3.
Select Enable call transfer .
4.
Select or clear Check for dial tone before transferring , then select one of the following:
a.
Select Transfer to subscriber’s extension to transfer calls to the subscriber’s extension.
b.
Select Transfer to , then type the transfer-to number in the text box, to transfer calls to a number other than
the subscriber’s extension.
5.
Select Release , Await Answer , or Wait for ringback from the Transfer type list.
NOTE
Await Answer
TRANSFER TYPE MUST BE SELECTED IF CALL SCREENING OR CALL HOLDING ARE USED
.
6.
If the call transfer type Await Answer or Wait for ringback is selected then select a minimum of 3 rings from the
Wait for… rings field. This forces the messaging system to wait for 3 rings before the call is transferred.
7.
Select Allow holding to enable call holding.
8.
Select Use VOX holding for voice detect call holding. Callers speak to hold instead of pressing a touchtone key.
9.
Click Use customized prompt to gather caller information to record a customized prompt to gather caller
information.
10.
Selecting Transfer/Screening options:
• Click Use Transfer then select the call transfer options.
• Click Use Screening then select call screening options.
Select one or more of the following options:
• Gather phone number. Ask callers to provide a phone number.
• Gather account number. Ask callers to provide their account number. Click Use customized prompt
to gather account number to record a custom prompt.
• Announce transfer. Play a beep before connecting the caller. With most phone systems, this lets the
subscribers know when the call is connected or that the call is from an external caller.
• Confirm before transfer. Ask if the subscriber wants to take the call before the system transfers the
call. If the subscriber does not take the call, the system plays the appropriate greeting and takes the action
specified in the After Greeting group on the Greetings page.
• Introduce caller. Play “Call for < subscriber’s name >” before connecting the call. Use when more than
one subscriber uses the same extension.
• Record caller’s name. Ask callers to record their name. Before the call is transferred, the subscriber
hears “Call from < caller’s name >.” If the subscriber rejects the call or is not available, the recorded name is
not saved.
• Record and save caller’s name. Ask callers to record their name. Before the call is transferred, the
subscriber hears “Call from <
caller’s name
>.” If the subscriber rejects the call or is not available and the
caller leaves a message, the recorded name plays at the beginning of the message. If the caller does not
record a message, the subscriber receives the caller’s recorded name as the message.