Subscribers Profile Overview
165
Configuring Subscriber One
-
Key Dialing
One-key dialing enables callers to press one key to go to a particular location within the messaging system. For
example, callers can be quickly routed to directory assistance, subscribers’ extensions, transaction boxes, voice detect
boxes, language boxes, or interview boxes.
When a caller presses a key that is set for one-key dialing, the messaging system immediately acts on that key press.
Specify an interval, in seconds, for the system to pause and wait for additional key presses. The pause also enables
callers to bypass one-key dialing and dial an extension number.
Only a system manager can program one-key dialing. Subscribers must carefully consider how they want to use
one-key dialing and submit a request to the system manager. Once the one-key dialing has been programmed, the
subscriber must record their greetings or after message routing.
NOTE
O
NLY
SYSTEM
ADMINISTRATORS
CAN
PROGRAM
ONE
-
KEY
DIALING
,
HOWEVER
,
THEY
MUST
NOTIFY
SUBSCRIBERS
TO
CHANGE
THEIR
GREETINGS
WHEN
ONE
-
KEY
DIALING
RULES
ARE
SELECTED
DURING
A
SUBSCRIBER
GREETING
.
To configure subscriber one
-
key dialing
1.
In the Navigation Pane, click
Subscribers
>
Subscribers
>
One
-
Key Dialing
.
For detailed field information, see the
Subscribers > Subscribers > One-key Dialing
2.
Click
Search
to find and select a subscriber.
3.
Type the system IDs or click
Search
to find and select a system ID.
4.
In the
One
-
key delay
field, type the number of seconds of pause to enable callers to bypass the one-key dialing
and enter or select a system ID.
5.
Click
Save
.
6.
Rerecord the greeting describing the one-key dialing menu.
To configure subscriber one-key dialing for park and page
1.
In the Repartee Administrator Navigation Pane, click
Subscribers
>
Subscribers
>
One-Key Dialing
.
2.
Click
Search
to find and select a subscriber.
3.
In one of the numbered menu choice text boxes, type the
Park and Page ID
set on System > Switch > Park &
Page. For example, type
$PAGE
.
4.
In the
One-key delay
field, set the number of seconds that the system pauses and waits for a caller to press
additional touchtone keys.
CAUTION!
S
ET
THE
SYSTEM
TO
WAIT
A
CERTAIN
NUMBER
OF
SECONDS
FOR
ADDITIONAL
TOUCHTONES
BEFORE
ROUTING
THE
CALL
ACCORDING
TO
THE
ONE
-
KEY
DIALING
MENU
. T
HE
PAUSE
ENABLES
CALLERS
TO
ENTER
FULL
SYSTEM
ID
S
AND
BYPASS
ONE
-
KEY
DIALING
DURING
A
GREETING
. S
ET
HOW
LONG
THE
SYSTEM
WAITS
BETWEEN
TOUCHTONES
USING
THE
One-key delay
FIELD
.
5.
Click
Save
.
6.
Tell the subscriber which touchtone key is assigned for call park and page.
Tell the subscriber to rerecord the greeting providing park and page instructions to callers, for example, “Hello, this
is Pat. I’m away from my desk at the moment. If you would like to page me, press 1 now.”
To configure one-key dialing for cut
-
through paging
1.
In the Navigation Pane, click
Subscribers
>
Subscribers
>
One
-
Key Dialing
.
2.
Click
Search
to find and select a subscriber.
3.
Type the cut-through page ID in one of the numbered text boxes. For example, type
$CUT
.
4.
In the
One-key delay
field, set the number of seconds that the system pauses and waits for a caller to enter
additional keys.
CAUTION!
Summary of Contents for Univerge UM8000
Page 44: ...System Configuration 44 Related Topics System Schedules ...
Page 57: ...System Configuration 57 Exporting Messaging System Data System Schedules ...
Page 200: ...Message Groups Overview 200 Configuring Transaction Box Greetings and Action After Greetings ...
Page 237: ...System Reports 237 Creating Directory Reports ...
Page 249: ...System Reports 249 Call Report Log Reports ...
Page 306: ...UNIVERGE UM8000 Message Networking 306 Understanding Directories ...
Page 464: ...Page Field Descriptions 464 ...