NEC Univerge UM8000, User Manual

Page: 198 / 469

Message Groups Overview 198
Configuring Outside Caller Group Messaging
Messages from external callers can be routed to groups from a personal mailbox, interview box, or transaction box. For
example, a call to Technical Support can be routed to the entire Technical Support group. Using dispatch messaging, the
message is delivered to the group, when the first member of the group checks voice mail no one else in the group hears
the message.
Outside caller group messages are routed to open groups. To route an outside caller group message to a private group
from a transaction box, the owner of the private group must also be the owner of the transaction box. Outside caller
group messaging cannot be implemented using one-key dialing rules.
To configure group messaging for a transaction box
1.
Create the group you want to have messages sent to.
CAUTION!
T
HE GROUP NAME MUST BE UNIQUE AND TEN CHARACTERS OR LESS IN LENGTH AND CANNOT CONTAIN NUMBERS OR SPACES
.
2.
In the Navigation Pane, click Call Management > Transaction Boxes > Greetings .
3.
In the After Day Greeting or After Night Greeting section, select Take a message for group and then type the
group name in the text box.
4.
In the Active Greeting, click Day/Night greeting and record a greeting telling callers that messages are received
by the group. A greeting has not been recorded if 00:00 appears on the button .
5.
Leave a test message for the transaction box and confirm that the group receives it.
Related Topics
Creating and Configuring a Message Group
Configuring Transaction Box Greetings and Action After Greetings