Hospitality Site Configuration
276
Configuring Guest Help for Information Services
to give guests guidance about the service and how to use it. Help is a special set
of submenus that callers reach from many places in the service. Configure each Help component in its own transaction
box.
Keep the following in mind when configuring help:
1.
Make help accessible from the main menu.
A caller who is unfamiliar with the information service needs guidance right away.
2.
Make the access method consistent.
Offer a one-key dialing digit to reach the Help menu from every menu or announcement.
On every transaction box containing a Help component, give callers the ability to dial the hotel operator. Directly
contacting a hotel operator is useful for callers who cannot find the information they need or who are not
comfortable using the system. Use one-key dialing for direct access to the transaction box with the Help text,
0 (zero) is usually used to route callers to the operator.
3.
Provide a route back to the main menu.
Use a one-key dialing to route callers back to the main menu from the Help transaction box. Type the main menu
system ID in the one-key dialing menu.
Related Topics
Incorporating Advertisers into an Information Service
Configuring Remote Recording for Advertisers
Summary of Contents for Univerge UM8000
Page 44: ...System Configuration 44 Related Topics System Schedules ...
Page 57: ...System Configuration 57 Exporting Messaging System Data System Schedules ...
Page 200: ...Message Groups Overview 200 Configuring Transaction Box Greetings and Action After Greetings ...
Page 237: ...System Reports 237 Creating Directory Reports ...
Page 249: ...System Reports 249 Call Report Log Reports ...
Page 306: ...UNIVERGE UM8000 Message Networking 306 Understanding Directories ...
Page 464: ...Page Field Descriptions 464 ...