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32 Using the phone system

Final

You can answer an incoming call by picking up the handset, pressing the
flashing Line Appearance key, pressing the

ANSWER

softkey, or by pressing

the

key.

You can pull back a call that has been answered by a twinned target phone by
pressing the corresponding Line Appearance key. See “Twinned calls on the
5224/5324 phone” on page

Using the 5224/5324 handset

To answer your phone using the handset, follow these steps:

Lift the handset.

You have now answered the call. The LCD displays the caller’s number
and name (if known).

If you choose to ignore the incoming call and select a different line
appearance, the line appearance continues to flash but the phone stops
ringing.

To end the call while using the handset, choose one of the following:

•

Press the

END

softkey.

•

Replace the handset.

Using the 5224/5324 speakerphone

To switch from the handset to the speakerphone during a call, follow these
steps:

Press the

key.

Replace the handset.

To end a call while using the speakerphone, choose one of the following:

• Press the

END

softkey.

• Press the

key.

321: Robin Jones
ANSWER

321: Robin Jones
TRANS CONF END

Summary of Contents for OfficeConnect 5310

Page 1: ...830 Parkview Drive North El Segundo CA 90245 Tel 310 747 3232 Fax 310 747 3233 WWW UNIVOIP COM OfficeConnect Mitel IP Phone User Reference Guide Release 5 0 ...

Page 2: ...to you on the condition that you maintain the information strictly confidential You are hereby warned that the information disclosed is subject to change without notice or the assumption of any liability on the part of UniVoIP Inc or Broadview Networks Inc 2009 2012 UniVoIP Inc and Broadview Networks Inc All rights reserved ...

Page 3: ... 5224 5324 phone service 30 Answering a call on the 5224 5324 phone 31 Making a call on the 5224 5324 phone 33 Using features via the 5224 5324 phone 35 Voice mail on the 5224 5324 phone 55 Volume control on the 5224 5324 phone 55 Using the Mitel 5212 5312 IP Phone 56 Mitel 5212 5312 IP phone 56 Initial set up for Mitel 5212 5312 IP phone service 57 Answering a call on the 5212 5312 IP phone 58 Ma...

Page 4: ...hange user details 119 Record your name for the Auto Attendant 119 Permissions 120 Permission types 120 Configure phone 121 Program memory keys 122 Program memory keys on PKM 123 Programmable memory key features 124 Select key mapping profile 132 Configure Ring Tones 132 Print phone labels 133 Call Coverage 133 Twinning 134 Call groups 135 Join leave call groups 135 Agent Presence Control Key 136 ...

Page 5: ...ail forwarding of voice messages 143 Configure dial 0 destination 144 Configure language for voice mail retrieval 145 Configure timezone for voice mail 145 Reset voice mail PIN 145 Web pages 146 My settings 146 Company directories 148 Getting more help 148 Phone Messages 148 Glossary 151 Feedback on Documentation 163 ...

Page 6: ...vi Contents Final ...

Page 7: ...mation Customizations are performed using a web interface The information in this document is also accessible online in the web interface by selecting the Help button at the top or bottom of any page Context sensitive help is available by selecting the icon on any page Setting your language If your system has been set up for multiple languages you can set the language for your access to the web in...

Page 8: ... button The Home page should be displayed Setting your language for the phone text To change your language for the phone text follow these steps 1 After logging in to the web interface select My Personal Details in the Navigation pane The Personal Details page is displayed with your personal details in the Information pane 2 Select your language from the pull down list in the Language for Phone fi...

Page 9: ...argetted directly at their extension versus group calls Call Type Distinctive Ringing To enable Distinctive Ringing users are can select from nine available tones for the following configurations Internal call direct Internal call via group External call direct External call via group For each of these choices users can select one ringing tone from a dropdown of standard ringing tones on the My Ph...

Page 10: ...Key Module on page 105 Using Mitel 5330 5340 IP phones This section describes the Mitel 5330 and 5340 IP phones To set up your new phone service see Initial setup for 5330 5340 phone service on page 6 For a description of the Mitel 5330 IP phone see Mitel 5330 IP phone on page 4 For a description of the Mitel 5340 IP phone see Mitel 5340 IP phone on page 5 Other than the different number of progra...

Page 11: ...of the phone indicate which page is current The page navigation buttons can be used to switch pages The memory key labels are also displayed beside each one Mitel 5340 IP phone The Mitel 5340 IP phone has the following features Handsfree speakerphone Date Time Display 2 line 20 character backlit Information Area Display 3 pages of 16 total 48 multi function memory keys with color LEDs Memory key l...

Page 12: ...e page navigation buttons can be used to switch pages The memory key labels are also displayed beside each one Initial setup for 5330 5340 phone service To set up your new phone service follow these steps 1 Activate your phone See Activating a 5330 5340 phone on page 6 2 Perform a Quick Set up See Quick set up on page 118 Activating a 5330 5340 phone To activate a phone you need 1 an extension 2 a...

Page 13: ...ck set up on page 118 for information about initial settings you should configure through the web interface Answering a call on the 5330 5340 phone When an incoming call is received on a phone several things happen 1 the phone rings 2 a Line Appearance flashes and 3 the Information Area Display shows the phone number of the caller and if known the name of the caller You can answer an incoming call...

Page 14: ...call while using the speakerphone choose one of the following Press the END softkey Press the key Switch from speakerphone to handset on the 5330 5340 phone To switch from the speakerphone to the handset during a call pick up the handset To end the call while using the handset choose one of the following Press the END softkey Replace the handset Answering a second call on the 5330 5340 phone A sec...

Page 15: ...g the handset or the speakerphone Making a call on the 5330 5340 phone To make a call follow these steps 1 Lift the handset This will select the next available Line Appearance You can also start dialing the number without lifting the handset This will automatically select the next available Line Appearance and operate in speakerphone mode 2 To make an internal call dial the extension To make an ex...

Page 16: ...l is answered If you place an external call the Information Area Display shows the name of the connected party or if the name is unknown just the phone number 5 To switch between two active calls press the flashing Line Appearance key This puts the active call on hold and activates the other call Ending one call keeps the second call on hold To reconnect to the second call press the flashing Line ...

Page 17: ...he transfer feature to transfer both parties to another party Joining two calls on the 5330 5340 phone The 3 way call feature allows you to conference together two calls on your phone s Line appearances To activate a 3 way call in these circumstances follow these steps 1 While on an active call press the CONF softkey 2 Select the Line Appearance of the person on hold that is to be connected 3 Pres...

Page 18: ...red 3 Press the ENTER softkey when you have finished entering the account code Notes You can re enter an account code for a call multiple times The last account code entered is the account code that will be assigned to the call To cancel the account code entry press the QUIT softkey If you enter an account code with an invalid length the Information Area Display briefly shows Invalid Account Code ...

Page 19: ...nce it has been completed Call Lists on the 5330 5340 phone Call list on the 5330 5340 phone Call list keeps a list of the calls that you make and receive The call list is accessible from your phone You can redial any calls that you made from the call list See Redial on the 5330 5340 phone on page 14 You may be able to dial a number from your incoming call list if it is supported by your service p...

Page 20: ... Notes The position of the call in the call list is displayed in front of the phone number The symbol beside the position of the call means that the call was not answered If the call was answered by a member of your call pickup group then the call will show as unanswered with a on your phone and answered without a on the call pickup group member s phone that answered the call CALLS means that ther...

Page 21: ...ing and your Pickup key will flash To answer the call follow these steps 1 Lift the handset 2 Press the Pickup key or 1 Press the Pickup key to answer the call in speaker mode You can also join and leave your pickup group with a Join Leave group key or via the web interface When you leave the group this disables other group members from picking up your calls however you can still pickup other memb...

Page 22: ...the directory on the first line of the Information Area Display 3 Use one of the following options to locate the person that you would like to call Press the number on the keypad for the appropriate first letter of the person s last name For example press 5 twice for K Scroll down or up using the keys to find the name you want 4 Once the correct name is displayed press the DIAL softkey Forwarding ...

Page 23: ...urned on when you log out of your phone all your calls will be forwarded to your co worker Forwarding your 5330 5340 phone to coverage Using Forward to Coverage you can send all incoming calls to the option you selected from My Call Coverage Press the Forward to Coverage key once to turn the feature on Press the key a second time to turn the feature off The LED on the programmed key indicates when...

Page 24: ...teps To turn forward to prompt off follow these steps 1 Press the Forward to Prompt key 2 Press the FWDOFF softkey Notes To use this feature you must have a key programmed with Forward to Prompt See Program memory keys on page 122 The system stores internal extensions therefore you do not need to press the ENTER softkey If you forward your phone to an external phone number you must have permission...

Page 25: ...40 phone Using Intercom to Co worker you can make a page to a selected co worker that is broadcast through the speaker on your co worker s phone Pick up the handset or select a Line Appearance key then press the Intercom to Co worker key to start the page to your co worker If you press the Intercom to Co worker key with no line active the next available line appearance key will automatically be se...

Page 26: ...f members who are joined in the group will ring when the call group is called For Call Pickup groups other phones in the group will be notified only if the phone being called is joined in the group See Call groups on page 135 Press the Join Leave Group key once to turn the feature on Press the key a second time to turn the feature off The LED on the programmed key indicates when you are logged int...

Page 27: ...ged Out To log in to a phone follow these steps 1 Press the ACTIVATE softkey on an unassigned phone a phone without a user logged in The system prompts you to enter an extension 2 Enter your extension The system prompts you to enter your PIN 3 Enter your PIN Press the key or the ENTER softkey once you have finished entering your PIN The system verifies that the PIN is valid and then it logs you in...

Page 28: ...ogged out phone has twinning configured the twinning target phone will ring and the call will be redirected to the logged out phone s call coverage target after the configured number of rings Monitor groups on the 5330 5340 phone Using the Monitor Groups feature your calls can be monitored and answered by other users or you can have your phone monitored for activity To enable the Monitor feature c...

Page 29: ...Call Silent key programmed for a Monitor Primary you will only be able to monitor one incoming or outgoing call at a time If you have two Monitor Call Monitor Call Silent keys programmed for a Monitor Primary you will be able to monitor two incoming or outgoing calls at a time and so on There is no direct correspondence between a Monitor Call Monitor Call Silent key and a Line Appearance key on th...

Page 30: ...ers of your call group will be able to see that the phone is in use provided that they have programmed a memory key to view activity on your phone When you use your phone a member of your Monitor group will see the LED of the memory key that they have programmed to monitor your phone light up Mute on the 5330 5340 phone Using Mute you can silence any sound from the phone This does not prevent inco...

Page 31: ...while there is already a page in progress the system will wait until the page in progress is completed before your page is started Your Information Area Display will show Calling Site Page and you will hear ringing while you are waiting On the phones receiving a page the phone LCD screen displays the name of the user who originated the page and an END softkey The user receiving the page can stop t...

Page 32: ...how Call parked at with the park location number to remind you that a call that you parked has not been retrieved Speaker on the 5330 5340 phone Using Speaker you can turn the speakerphone on your phone on and off To use Speaker press the key Transfer call on the 5330 5340 phone Using Transfer you can transfer a call from one phone to another To transfer a call follow these steps 1 While on an act...

Page 33: ...e transferring 4 Press the TRANSFER softkey or the key to complete the transfer The Information Area Display shows the message Transfer Complete for approximately five seconds before returning to an idle state Twinned calls on the 5330 5340 phone If you have configured your phone to be twinned to another external phone the twinning target then incoming calls will simultaneously ring the other phon...

Page 34: ...ail greeting The Message Waiting Lamp on the phone will light up if messages are waiting If your administrator has created an auto attendant with a voice mail retrieval option and associated it to an external number you can access your mail box from any phone by dialing the external number and then selecting the voice mail retrieval option You are prompted for your extension then connected to your...

Page 35: ...nitial set up for 5224 5324 phone service on page 29 For a description of your phone see Mitel 5224 5324 IP phone on page 29 The Mitel 5224 and 5324 IP phone functionality is the same Other topics covered in this section are Answering a call on the 5224 5324 phone on page 31 Making a call on the 5224 5324 phone on page 33 Using features via the 5224 5324 phone on page 35 Volume control on the 5224...

Page 36: ...gure 3 Mitel 5224 IP Phone Initial set up for 5224 5324 phone service To set up your new phone service follow these steps 1 Activate your phone See Activating a 5224 5324 phone on page 30 2 Perform a Quick Set up through the web interface See Quick set up on page 116 Activating a 5224 5324 phone To activate a Mitel phone you need 1 an extension number 2 a phone and 3 a PIN Your administrator can p...

Page 37: ... the display will show Enter your PIN then press the ENTER softkey 9 If you do not have login logout privileges the display will show Press the YES softkey 10 The display will show You have now successfully activated the phone and can make calls See Quick Set Up on page 118 for information about initial settings you should configure through the web interface Answering a call on the 5224 5324 phone...

Page 38: ...set You have now answered the call The LCD displays the caller s number and name if known If you choose to ignore the incoming call and select a different line appearance the line appearance continues to flash but the phone stops ringing 2 To end the call while using the handset choose one of the following Press the END softkey Replace the handset Using the 5224 5324 speakerphone To switch from th...

Page 39: ...ing Line Appearance key This puts the active call on hold and answers the second call End the first call by replacing the handset The phone will start ringing Pick up the handset again to answer the second call To switch between two active calls press the flashing Line Appearance key This puts the active call on hold and activates the other call If the display shows prior to the number calling thi...

Page 40: ...ed If you place an external call the LCD displays the name of the connected party or if the name is unknown the phone number 3 To end the call choose one of the following Press the END softkey Replace the handset To use the speakerphone for step 1 press an available Line Appearance key or the key instead of lifting the handset 4 To end a call before you have completed dialing choose one of the fol...

Page 41: ...lashing Line Appearance key Using features via the 5224 5324 phone This section explains the features available from your phone Some of these features must be pre programmed in order to be available To learn how to program features to keys see Program memory keys on page 122 3 way call on the 5224 5324 phone Using 3 Way Call you can set up a phone call among three separate parties To activate 3 Wa...

Page 42: ...The 3 way call feature allows you to conference together two calls on your phone s line appearances To activate a 3 way call in these circumstances follow these steps 1 While on an active call press the CONF softkey 2 Select the Line Appearance of the person on hold that is to be connected 3 Press the CONF softkey again The 3 Way Call is now activated Account codes on the 5224 5324 phone Users can...

Page 43: ...phone keys but the person on the other end does not The LCD displays the account code entered 3 Press the ENTER softkey when you have finished entering the account code You can re enter an account code for a call multiple times The last account code entered is the account code that will be assigned to the call If you enter an account code with an invalid length the phone LCD briefly displays Inval...

Page 44: ...ammed account code has an invalid length the phone LCD briefly displays Invalid Account Code Contact your system administrator to determine the valid account code length for your business You cannot assign an account code to a call after it has been completed Call lists on the 5224 5324 phone Call list on the 5224 5324 phone Call list keeps a list of the calls that you make and receive The call li...

Page 45: ...tkey to make a call to the displayed number The next available Line Appearance is selected and the system will attempt to dial the displayed number by prefixing it with the appropriate digits for external dialing usually 9 or 91 depending on configuration If the number can be dialed as such you will hear ringing once the call has been placed If the number cannot be dialed as such the call will fai...

Page 46: ... you will hear ringing once the number has been dialed The symbol beside the position number means that the call was not answered The position of the call in the call list is displayed in front of the phone number Press the QUIT softkey to exit from the call list or press Call pickup on the 5224 5324 phone Using the call pickup feature you can answer incoming calls for other members of your call p...

Page 47: ... speed dial choose one of the following Press the Company Speed Dial key for the number you want to call The system selects the next available Line Appearance for you and activates the speakerphone Activate the speakerphone and press the Company Speed Dial key Select an available Line Appearance This activates the speakerphone Press the Company Speed Dial key Lift the handset and press the Company...

Page 48: ... case you must program a memory key with the appropriate feature See Program memory keys on page 122 You can forward your phone by following the procedure described in the following sections Forward your 5224 5324 phone to auto attendant on page 42 Forward your 5224 5324 phone to co worker on page 43 Forward your 5224 5324 phone to coverage on page 43 Forward your 5224 5324 phone to number on page...

Page 49: ... attendant voice mail another number See Call Coverage on page 133 Press the Forward to Coverage key once to turn the feature on Press the key a second time to turn the feature off The LED on the programmed key indicates when the phone is being forwarded To use this feature you must have a memory key programmed with Forward to Coverage If you have this feature turned on when you log out of your ph...

Page 50: ... repeat the above three steps 1 To turn forward to prompt off follow these steps 2 Press the Forward to Prompt key 3 Press the FWDOFF softkey To use this feature you must have a key programmed with Forward to Prompt The system stores internal extensions therefore you do not need to press the ENTER softkey If you forward a phone to an external phone number you must have permission to make that exte...

Page 51: ...m to co worker on the 5224 5324 phone Using Intercom to Co worker you can make a page to a selected co worker that is broadcast through the speaker on your co worker s phone Pick up the handset or select a Line Appearance key then press the Intercom to Co worker key to start the page to your co worker If you press the Intercom to Co worker key with no line active the next available line appearance...

Page 52: ...d only if the phone being called is joined in the group Press the Join Leave Group key once to turn the feature on Press the key a second time to turn the feature off The LED on the programmed key indicates when you are logged into the call group To use this feature you must have a key programmed with Join Leave Group Line appearance on the 5224 5324 phone Line Appearance keys are required in orde...

Page 53: ...gned phone a phone without a user logged in 2 Enter your extension 3 Enter your PIN 4 Press the key or the ENTER softkey once you have finished entering your PIN The system verifies that the PIN is valid and then it logs you into the phone If you log in while you are logged in to another phone the system will log you out of the original phone You cannot log in or out or activate a phone while the ...

Page 54: ... of the QUIT softkey After you have logged out of the phone callers to your extension will be directed to your call coverage target If no call coverage target is set the phone will ring until the caller hangs up If the primary member of a Monitor Group logs out of the phone calls to the Monitor Group will still ring any secondary phones and will redirect to the primary member s call coverage targe...

Page 55: ... using Mitel IP phones Monitor call on the 5224 5324 phone Using the Monitor Call or Monitor Call Silent feature you can monitor and pick up calls occurring on another user s phone To use this feature You must be a member of a Monitor group A Monitor group defines the user that is being monitored primary group member and which users can monitor calls for the primary group member secondary group me...

Page 56: ...llow these steps 1 When the Monitor Call Monitor Call Silent key is flashing lift the handset 2 Press the Monitor Call Monitor Call Silent key or 1 Press the Monitor Call Monitor Call Silent key to answer the call in speaker mode By putting a call on hold either the primary group member or other Monitor phones can pick up the call Monitor Phone on the 5224 5324 phone Using the Monitor Phone featur...

Page 57: ...ouch Speed Dial key This will select an available Line Appearance and activate the speakerphone Page on the 5224 5324 phone Using Page you can send a page to all of the phones at your site The page is broadcast through the speaker of each available phone To use this feature you must have a memory key programmed as a Page key To page all of the phones at your site follow these steps 1 Select a memo...

Page 58: ...ory key programmed with the Park Retrieve feature The system places the call on hold at a park location The park location is displayed on your phone LCD You are no longer connected with the caller and your phone returns to the idle state To retrieve a parked call follow these steps 1 From an idle phone lift the handset This will select the next available Line Appearance Select a memory key program...

Page 59: ...ter the extension or phone number of the person to whom you want to transfer the call or press a One Touch Speed Dial key or press a Line Appearance key that has a call on hold 3 Press the TRANSFER softkey once you hear ringing You can also press the TRANSFER softkey after the additional party has answered The LCD screen displays the message Transfer Complete for approximately five seconds before ...

Page 60: ... at the same time on the other phone See Twinning on page 134 for details on how to configure the twinning option for your phone If you answer the call on your desk phone the twinning target phone will stop ringing If you answer the call on your twinning target phone the Line Appearance key on your desk phone will remain lit To pull back the call to your desk phone simply press the corresponding L...

Page 61: ...e mail retrieval option You are prompted for your extension then connected to your voice mail box Using the web interface you can control many of the settings for your voice mailbox See Voice Mail on page 142 Volume control on the 5224 5324 phone Use volume control to change ring volume handset volume and speaker volume The ring handset and speaker volumes return to their default settings if the p...

Page 62: ... IP Phone on page 56 The Mitel 5212 and 5312 IP phone functionality is the same Other topics covered in this section are Answering a call on the 5212 5312 phone on page 58 Making a call on the 5212 5312 phone on page 60 Using features via the 5212 5312 phone on page 61 Volume control on the 5212 5312 phone on page 78 and Voice mail on the 5212 5312 phone on page 78 Mitel 5212 5312 IP phone The Mit...

Page 63: ...k Set Up on page 116 Activating a Mitel 5212 5312 IP phone To activate a 5212 5312 phone you must physically connect the phone then log in with your extension and PIN number To activate your phone follow these steps 1 Unplug your computer from the network 2 Plug the phone into the network through the supplied power pack or from power over the Ethernet consult the documentation provided in the box ...

Page 64: ... the LCD displays the phone number of the caller and if know the name of the caller You can answer an incoming call by using the handset or the speakerphone You can pull back a call that has been answered by a twinned target phone by pressing the corresponding Line Appearance key See Twinned calls on the 5212 5312 phone on page 77 Using the 5212 5312 handset To answer your phone using the handset ...

Page 65: ...sing the handset replace the handset Answering a second call on the 5212 5312 IP phone A second incoming call causes three things to happen 1 the phone rings once only if you are using the handset 2 a line appearance flashes and 3 the LCD displays the number and the name of the caller if the caller is known To answer a second call choose one of the following Press the flashing Line Appearance key ...

Page 66: ... for external dialing usually 9 followed by the number you want to call When you finish dialing the number the call is placed If you place an internal call your LCD displays the extension and name of the connected party once the call is answered If you place an external call the LCD screen displays the name of the connected party or if the name is unknown the phone number 3 To end the call replace...

Page 67: ... name is unknown just the phone number 5 To switch between two active calls press the flashing Line Appearance key This puts the active call on hold and activates the other call Ending one call keeps the second call on hold To reconnect to the second call press the flashing Line Appearance key Using features via the 5212 5312 IP phone This section explains the features available from your 5212 IP ...

Page 68: ...n both parties are external you must have the permission Redirect Inbound Call to External Number enabled Once the 3 Way Call is established you can use the transfer feature to transfer both parties to another party Joining two calls on the 5212 5312 IP phone The 3 way call feature allows you to conference together two calls on your phone s Line appearances To activate a 3 way call in these circum...

Page 69: ... on the other end does not The LCD displays the account code entered 3 Press the key when you have finished entering the account code You can re enter an account code for a call multiple times The last account code entered is the account code that will be assigned to the call If you enter an account code with an invalid length the phone LCD briefly displays Invalid Account Code Contact your system...

Page 70: ... code has an invalid length the phone LCD briefly displays Invalid Account Code Contact your system administrator to determine the valid account code length for your business You cannot assign an account code to a call once it has been completed Call list on the 5212 5312 phone Call list keeps a list of the calls that you make and receive The call list is accessible from your phone You can redial ...

Page 71: ...all will fail and you will have to dial the number manually remembering to include the proper prefix digits The position of the call in the call list is displayed in front of the phone number The symbol beside the position of the call means that the call was not answered If the call was answered by a member of your call pickup group then the call will show as unanswered with a on your phone and an...

Page 72: ...eaker mode You can also join and leave your pickup group with a Join Leave group key or via the web interface When you leave the group this disables other group members from picking up your calls however you can still pickup other members calls See Join Leave group on the 5212 5312 phone on page 71 and Join leave call groups on page 135 You cannot pick up calls to a member of your call pickup grou...

Page 73: ... keypad for the appropriate first letter of the person s last name For example press 5 twice for K Scroll down or up using the Arrow keys to find the name you want 3 Once the correct name is displayed press the key to dial the number Forwarding your 5212 5312 IP phone You can forward your phone by using any of the forwarding features In each case you must program a memory key with the appropriate ...

Page 74: ...ded To use this feature you must have a key programmed with Forward to Co worker If you have this feature turned on when you log out of your phone all your calls will be forwarded to your co worker Forward your 5212 5312 IP phone to coverage Using Forward to Coverage you can send all incoming calls to the option you selected for your Call Coverage see Call Coverage on page 133 Press the Forward to...

Page 75: ... follow these steps 1 Press the Forward to Prompt key on your phone The system will ask you to enter a phone number 2 Enter the phone number on the phone keypad 3 Press the key on the keypad To change the phone number for the forward to prompt repeat the above three steps To turn forward to prompt off follow these steps 1 Press the Forward to Prompt key 2 Press the key on the keypad To use this fe...

Page 76: ...active call press the key The indicator light next to the active Line Appearance changes from green to red and flashes slowly 2 To remove the call from hold press the Line Appearance key Intercom calls on the 5212 5312 phone You can make intercom calls to a co worker and to a prompt Intercom to co worker on the 5212 5312 phone Using Intercom to Co worker you can make a page to a selected co worker...

Page 77: ...feature you can join a Broadcast Call Pickup Hunt or Rollover call group of which you are a member using your phone For Broadcast Hunt and Rollover groups only the phones of members who are joined in the group will ring when the call group is called For Call Pickup groups other phones in the group will be notified only if the phone being called is joined in the group Press the Join Leave Group key...

Page 78: ...ls the Line Appearance on your phone will still indicate the state of the call A flashing key without a ring tone indicates that the call is on hold A lit key indicates that the Line Appearance is in use If you requested to have your phone monitored when your phone is in use the group members phones will show a lit LED against the Monitor Phone key they have configured on their phone By putting a ...

Page 79: ...Line Appearance on the primary group members phone that is being monitored The only difference between Monitor Call and Monitor Call Silent is that your phone will not ring to indicate an incoming call to the Primary member For example A flashing Monitor Call key with a ring tone indicates an incoming call to the Line Appearance A flashing Monitor Call key without a ring tone indicates that the ca...

Page 80: ...s feature a programmable key must be programmed as a One Touch Speed Dial To use One Touch Speed Dial choose one of the following Lift the handset and press the One Touch Speed Dial key Press an available Line Appearance key to activate the speakerphone and then press the One Touch Speed Dial key Press the One Touch Speed Dial key This will select an available Line Appearance and activate the spea...

Page 81: ...y must be programmed as a Park Retrieve key To put a call on hold at a park location follow these steps 1 While on an active call select a memory key programmed with the Park Retrieve feature The system places the call on hold at a park location The park location is displayed on your phone LCD screen You are no longer connected with the caller and your phone returns to the idle state To retrieve a...

Page 82: ...er you can turn the speakerphone on your phone on and off To use Speaker press the key Transfer call on the 5212 5312 IP phone Using Transfer you can transfer a call from one phone to another To transfer a call follow these steps 1 While on an active call press the key The system places the call on hold and the LCD screen displays 2 Enter the extension or phone number of the person to whom you wis...

Page 83: ...for approximately five seconds before returning to an idle state Twinned Calls on the 5212 5312 IP phone If you have configured your phone to be twinned to another external phone the twinning target then incoming calls will ring the other phone as well See Twinning on page 134 for details on how to configure the twinning option for your phone If you answer the call on your desk phone the twinning ...

Page 84: ...ions If your administrator has created an auto attendant with a voice mail retrieval option and associated it to an external number you can access your mail box from any phone by dialing the external number and then selecting the voice mail retrieval option You are prompted for your extension then connected to your voice mail box Volume control on the 5212 5312 IP phone Use volume control to chang...

Page 85: ...5304 phone service on page 80 For a description of your phone see Mitel 5304 IP Phone on page 79 Other topics covered in this section are Answering a call on the 5304 phone on page 81 Making a call on the 5304 phone on page 83 Using features via the 5304 phone on page 84 Volume control on the 5304 phone on page 102 Voice mail on the 5304 phone on page 102 Mitel 5304 IP phone The Mitel 5304 IP phon...

Page 86: ... 5304 phone service To set up your new phone service follow these steps Activate your phone See Activating a 5304 phone on page 80 Perform a Quick Set up See Quick set up on page 116 Activating a 5304 phone To activate a 5304 phone you must physically connect the phone then log in with your extension and PIN number To activate your phone follow these steps 1 Unplug your computer from the network ...

Page 87: ...nswering a call on the 5304 phone When an incoming call is received on a phone several things happen 1 the phone rings 2 a Line Appearance flashes and 3 the LCD displays the phone number of the caller and if know the name of the caller You can answer an incoming call by using the handset or the speakerphone See Using the 5304 handset on page 81 and Using the 5304 speakerphone on page 82 You can pu...

Page 88: ...ch from speakerphone to handset on the 5304 phone To switch from the speakerphone to the handset during a call pick up the handset To end the call while using the handset replace the handset Answering a second call on the 5304 phone A second incoming call causes three things to happen 1 the phone rings once only if you are using the handset 2 a line appearance flashes and 3 the LCD displays the nu...

Page 89: ...tension and name of the connected party once the call is answered If you place an external call the LCD screen displays the name of the connected party or if the name is unknown the phone number 3 To end the call replace the handset To end the call before you have completed dialing replace the handset Making a second call on the 5304 phone To make a second call while on an active call follow these...

Page 90: ...e of these features must be pre programmed in order to be available To learn how to program features to keys see Program memory keys on page 122 3 way call on the 5304 phone Using 3 Way Call you can set up a phone call among three separate parties You must have a Transfer Conference memory key programmed to use this feature See Program memory keys on page 122 To activate 3 Way Call follow these st...

Page 91: ...ining two calls on the 5304 phone The 3 way call feature allows you to conference together two calls on your phone s Line appearances You must have a Transfer Conference memory key programmed to use this feature See Program memory keys on page 122 To activate a 3 way call in these circumstances follow these steps 1 While on an active call press the Transfer Conference key twice 2 Select the Line A...

Page 92: ...LCD displays 2 Enter the account number using the phone keypad You hear a tone as you press the phone keys but the person on the other end does not The LCD displays the account code entered 3 Press the key when you have finished entering the account code You can re enter an account code for a call multiple times The last account code entered is the account code that will be assigned to the call If...

Page 93: ... updates 3 Proceed with making your call To enter a pre programmed account code during a call follow these steps 1 Select the Account Code key The LCD briefly displays the account code that has been pre programmed You can re enter an account code for a call multiple times The last account code entered is the account code that will be assigned to the call To cancel account code entry before the cal...

Page 94: ...ate the list 3 Press the Incoming Calls List key to exit from the call list To call a number from your incoming calls list 1 Press the Incoming Calls List programmed key The most recent call that you received is displayed 2 Use the arrow scroll keys to navigate the list 3 Press the Redial List Dial key to make a call to the displayed number If you are on hook the next available Line Appearance is ...

Page 95: ... is dependant on your service provider To use Redial follow these steps 1 Press the Redial List Dial key The number that you most recently dialed is displayed 2 Use the arrow scroll keys to navigate the list if required 3 Once the required number is displayed press the Redial List Dial key to make the call If you are on hook the next available Line Appearance is selected and the speakerphone is ac...

Page 96: ...rances then you cannot pick up the call Company speed dial on the 5304 phone Using Company Speed Dial you can call a number from the External Directory by pressing a single memory key on your phone To use this feature you must have a phone key programmed with Company Speed Dial See Program memory keys on page 122 To make a call using the company speed dial lift the handset and press the Company Sp...

Page 97: ...re on Press the key a second time to turn the feature off The display will briefly show that the forwarding has been turned on Note that there is no permanent visual indication to show that your phone is in a forwarded state To use this feature you must have a key programmed with Forward to AA See Program memory keys on page 122 If you have this feature turned on when you log out of your phone all...

Page 98: ...o a preset phone number Press the Forward to Number key once to turn the feature on Press the key a second time to turn the feature off The display will briefly show that the forwarding has been turned on Note that there is no permanent visual indication to show that your phone is in a forwarded state To use this feature you must have a key programmed with Forward to Number See Program memory keys...

Page 99: ...that external call and Redirect Inbound Call to External Number permission See Permissions on page 120 for instructions on how to view your call permissions If you have this feature turned on when you log out of your phone all your calls will be forwarded to the number you entered Handsfree answerback on the 5304 phone Using Handsfree answerback you can have intercom calls automatically answered o...

Page 100: ...eaker on your co worker s phone Pick up the handset or select a Line Appearance key then press the Intercom to Co worker key to start the page to your co worker If you press the Intercom to Co worker key with no line active the next available Line Appearance key will automatically be selected Note that if your phone is active on a call or in a ringing state you must select an available Line Appear...

Page 101: ...roup key once to turn the feature on Press the key a second time to turn the feature off The display will briefly show whether you successfully joined or left the group Note that there is no permanent visual indication to show that your phone is in a group To use this feature you must have a key programmed with Join Leave Group See Program memory keys on page 122 Line Appearance key on the 5304 ph...

Page 102: ... Call on the 5304 phone on page 96 When a member of your Monitor group has answered one of your calls the Line Appearance on your phone will still indicate the state of the call A flashing key without a ring tone indicates that the call is on hold A lit key indicates that the Line Appearance is in use If you requested to have your phone monitored when your phone is in use the group members phones ...

Page 103: ...Call Silent key the Line Appearance that the second call occurs on not necessarily the second line appearance will be monitored by the second Monitor Call Monitor Call Silent key and so on See Program memory keys on page 122 Because the programmable memory keys on the 5304 phone do not have LEDs only the Monitor Call key is appropriate and it is only useful for answering calls When a call comes in...

Page 104: ...e this feature a programmable key must be programmed as a One Touch Speed Dial See Program memory keys on page 122 To use One Touch Speed Dial choose one of the following Lift the handset and press the One Touch Speed Dial key Press an available Line Appearance key to activate the speakerphone and then press the One Touch Speed Dial key Note that the call is effectively muted until you pick up the...

Page 105: ... that it can be retrieved from any other phone at your business To use this feature a memory key must be programmed as a Park Retrieve key See Program memory keys on page 122 To put a call on hold at a park location follow these steps 1 While on an active call select a memory key programmed with the Park Retrieve feature The system places the call on hold at a park location The park location is di...

Page 106: ...hone s LCD will briefly display Call parked at with the park location number to remind you that the call that you parked has not been retrieved Speaker on the 5304 phone To use the speaker on your phone select a Line Appearance key while the handset is on hook Note that since there is no handsfree microphone this effectively mutes the call Transfer call on the 5304 phone You must program a Transfe...

Page 107: ...trator has configured an auto attendant for voice mail deposit you can transfer a caller directly to a co worker s voice mail box To transfer a call to voice mail follow these steps 1 While on an active call press the Transfer Conference key The system places the call on hold and the LCD screen displays 2 Enter the extension of the auto attendant that your administrator has created for voice mail ...

Page 108: ...terface see Twinning on page 134 or you can configure a memory key as Twinning On Off see Program memory keys on page 122 Once you have a Twinning On Off key configured press the key once to turn the feature on Press the key a second time to turn the feature off The display will briefly show whether your twinning has been turned on or off Note that there is no permanent visual indication to show t...

Page 109: ...ss the scroll arrow keys until the volume is at the level you want 3 Replace the handset Change speaker volume on the 5304 phone To change the volume of the sound you hear through the speaker follow these steps 1 With the handset on hook press an idle Line Appearance key You will hear dial tone 2 Repeatedly press the scroll arrow keys until the volume is at the level you want Using a headset The M...

Page 110: ... headset To answer a call while using the headset press the Line Appearance key or the ANSWER softkey End a Call with the headset To end a call while using the headset on the Mitel 5224 5324 or 5330 5340 IP phone press the END softkey To end a call while using the headset on the Mitel 5212 5312 IP phone press the key Mute the headset To mute the microphone press and hold the control switch if it h...

Page 111: ...5340 IP Phone and is designed to provide optimal performance in any office to a maximum of 15 feet by 25 feet 4 5 meters by 7 6 meters Note that there are two different conference unit types one type connects to Mitel 5224 IP phone the other connects to Mitel 5324 5330 5340 IP phones To attach the Mitel 5310 IP conference unit follow the instructions in the box For Mitel 5330 5340 IP phones you wi...

Page 112: ... beside them To close the Conference Unit application press the key labelled Close This closes the application although it does not turn off the conference unit and the memory keys return to their programmed states Make a call from the Conference Unit on 5330 5340 phones Follow these steps to make a call from the phone connected to the conference unit 1 Make a speakerphone call by dialing with the...

Page 113: ...y labelled Close 2 Press the flashing Line Appearance key to take the call off hold 3 Press the Conference Unit memory key to start the Conference Unit application 4 Press the key labelled Turn On Switch between speakerphone and the conference unit on 5330 5340 phones Note that your handset must be onhook i e you must be in speakerphone mode to use the conference unit Follow these steps to switch ...

Page 114: ... is not currently running press the Conference Unit memory key to start the Conference Unit application 2 Adjust the volume by pressing the keys labelled Volume Up and Volume Down Note that the Arrow keys cannot be used to adjust the volume while using the conference unit These keys only apply to the handset and speakerphone mode Use Presentation mode on 5330 5340 phones The 5310 Conference Unit h...

Page 115: ...follow these steps 1 If not currently running the Conference Unit application press the Conference Unit memory key to start the Conference Unit application 2 Press the key labelled Mute The LED beside the memory key turns on to indicate that you are Muted To un mute a call while using the conference unit follow these steps 1 If not currently running the Conference Unit application press the Confer...

Page 116: ... for On Off Volume Mute and Presentation Mode Using the Conference Unit for 5324 phones The following explanations assume that you have a mouse attachment Set up the Conference Unit on 5324 phones Follow these steps to configure the conference unit on the Mitel 5324 IP Phone 1 Connect the unit as per the instructions in the box 2 Connect the mouse to be able to control the operation of the confere...

Page 117: ... call 3 Once the other party has answered the call press the Power On Off button on the mouse Answer a call on the Conference Unit on 5324 phones To answer an incoming call to your phone with the conference unit follow this step while the phone is ringing 1 Press the Power On Off button on the mouse Using hold on the Conference Unit on 5324 phones To put a call on hold when using the Conference Un...

Page 118: ...on on the mouse Follow this step to switch a call from the conference unit to the handset 1 Lift the handset Adjust volume on the conference unit on 5324 phones To adjust the volume on the conference unit while talking on a call follow this step 1 Adjust the volume by pressing the Volume Up Down keys on the mouse Note that the Arrow keys cannot be used to adjust the volume while using the conferen...

Page 119: ...u are not muted Hang up a call on the conference unit on 5324 phones To hang up a call while using the conference unit follow this step 1 If the handset is not in the cradle replace the handset 2 Press the Power On Off button on the mouse Using the conference unit on 5324 phones without the mouse If you are using the conference unit for 5324 phones without the mouse attachment then the conference ...

Page 120: ...terface With the exception of the Login page all of the web pages share the same layout On each web page you will see a header footer a left pane and a right pane The left pane shows the choices for navigating the pages The right pane shows the details Figure 6 User Home page on page 115 illustrates the user window Mitel IP Phone model PKM 5412 PKM 5448 Conference Unit 5310 Wireless LAN Stand Head...

Page 121: ...r 6 0 or later or Firefox 1 5 0 4 or later which connects to the Internet These are all available from your administrator To log in to the web administration interface follow these steps 1 Type the Login URL in a web browser 2 Type your User ID your extension in the Login screen Check the Remember my User ID check box to avoid entering this information each time you log in To disable this option d...

Page 122: ...ts 4 Select the OK button on the Certificate window 5 Select the Yes button on the Security Alert window Forgotten PIN If you forget your PIN a new one can be sent to you by email To request a new PIN follow these steps on the login page 1 Type your User ID 2 Select Forgot Your PIN A new PIN will be sent to the email address specified on your My Personal Details page If you do not receive an email...

Page 123: ...l read New PIN is not valid according to the specified rules The new PIN you re typed does not match the new PIN The error message will read Please correctly re type your PIN A PIN must consist of between four to ten digits A PIN is numeric and must not contain spaces letters or special characters Your new PIN cannot be the same as your old PIN This PIN is not the same as the PIN used for voice ma...

Page 124: ...rings lift your handset to answer 6 Listen to a brief set of audio instructions Please record your message after the tone When you are finished press for more options 7 When you hear the tone say your name into the handset to record your name announcement 8 Press the key when you are finished 9 Choose from the following options To replay greeting press 1 To save greeting press 2 To re record greet...

Page 125: ...on section 2 Make the changes of your choice in the following fields First Name Last Name Email Home Phone Mobile Phone Language for Phone and Handsfree Answerback You cannot make changes to the Extension field 3 Select the Save button to save the information Record your name for the Auto Attendant Callers hear your recorded name announcement as confirmation when they use the auto attendant name d...

Page 126: ...ing changes press 10 Press 2 to save the name announcement 11 Replace the handset 12 Select the Close button on the pop up window Permissions Permissions control what types of calls you can make at different times To view your permissions follow these steps 1 Select My Personal Details in the navigation pane 2 The Personal Details page will be displayed Your permissions can be found in the My Perm...

Page 127: ...side of your region Long distance charges apply Operator Assisted Calls in which the operator is involved typically resulting in long distance charges Regional Calls outside the local calling area of your business and within your region Long distance charges apply Toll Free 1 800 Long distance calls to which no charges apply Typically these numbers begin with 1 800 Toll Premium Calls to a toll num...

Page 128: ...l have an beside the name Supported phone models include Mitel 5212 IP Phone Mitel 5224 IP Phone Mitel 5304 IP Phone Mitel 5312 IP Phone Mitel 5324 IP Phone Mitel 5330 IP Phone and Mitel 5340 IP phone 3 For Mitel 5330 5340 phones select the appropriate Page number 4 Select the memory key that you want to program by selecting the appropriate button icon The Program Memory Key Details page appears 5...

Page 129: ...e choice is Left Bank or Right Bank 4 Select the memory key that you want to program by moving the mouse over the button and left click The Program Memory Key Details page appears 5 Complete the following fields Feature Select the feature to be programmed You cannot program a Line Appearance on a PKM Label Optional Type in a description If no description is typed the system default will be applied...

Page 130: ...iption of the fields required Only the memory keys on your phone can be custom configured Options that require an LED memory key are labeled LED Table 2 Programmable memory key options Feature Description Default Label Details Status Default Assign the default option if you have customized a preset key configuration and want to return a previously customized key back to its default value Unassigne...

Page 131: ...cally assigned to the call N A Company Speed Dial Assign the Company Speed Dial option to a memory key to dial one of the phone numbers in your External Directory by pressing the memory key Note The Company Speed Dial option is displayed if the administrator has configured the system with speed dials Select one of the names from this list to enable the Company Speed Dial option N A Conference Unit...

Page 132: ...er option Select Active or Inactive Forward to Coverage LED Assign the Forward to Coverage option to a memory key to forward all incoming calls directly to the call coverage you have set up To turn the Forward to Coverage feature on and off select the associated memory key When the memory key LED is lit the feature is enabled Forward to Coverage None Select Active or Inactive Forward to Number LED...

Page 133: ...inistrator has made it available to you Handsfree Answerback N A Select Active or Inactive Incoming Calls List Assign the Incoming Calls List option to a memory key to allow you to see the list of recently received incoming calls to your extension This has the same function as the CALLS softkey Incoming Calls List N A N A Intercom to Co Worker LED Assign the Intercom to Co Worker option to a memor...

Page 134: ... Line Appearances are ordered bottom to top right to left Incoming calls will be presented on the first available Line Appearance based on the above order Line followed by a number Note You cannot program a Line Appearance on a PKM Note You cannot program a Line Appearance on pages two or three of a Mitel 5340 IP Phone N A Table 2 Programmable memory key options Feature Description Default Label D...

Page 135: ...st Monitor Call key will monitor the first call placed or received by the other user not necessarily the first Line Appearance and so on Example Number of Line Appearances programmed on the monitored user s phone 4 Monitor Call keys programmed 2 1 The monitored user selects his fourth Line Appearance to make a call when none of his other Line Appearances are in use The first Monitor Call key is us...

Page 136: ... If the list is empty you cannot program this feature to a key Note The Monitor Call Silent option is not displayed if you are not a member of a monitor group N A Monitor Phone LED Assign the Monitor Phone option to a memory key to monitor another user s phone to see when their phone is active Any key that is assigned to monitor another phone also acts as a speed dial to that phone Note Monitor Ph...

Page 137: ...nable the Pickup option Note The Pickup option is not displayed if you are not a member of a call pickup group N A Redial List Dial Assign the Redial List Dial option to a phone to display the list of recently dialled calls The key can also be used to Dial a number displayed on the LCD display Call lists Redial lists and Directory displays This is only appropriate for Mitel 5304 IP phones Redial L...

Page 138: ...om internal or external Internal External Distinctive Ringing and differentiate between calls targeted directly at their extension versus group calls Call Type Distinctive Ringing The originator of the call is used to determine the Internal External ringing type at the terminating device Group ringing is only used when the phone is ringing as a result of a group call directly for example forwarded...

Page 139: ...ur phone 1 Select My Phone in the Navigation pane 2 Select the Print Key Labels button at the bottom of the Information pane A new window will open A PDF Template file will open with templates and instructions for the phone labels Note that each box has a limited space If the label for that key exceeds the size available a sign will appear next to the key Reduce the number of characters in the lab...

Page 140: ...f the Call Coverage option of your choice no longer exists an Auto Attendant or Co worker your call coverage will default to No Call Coverage If you cannot select My Voice Mail it is because your phone has not been configured for voice mail See the system administrator If you configure your call coverage to an external phone number you must have permission to make that external call and Redirect I...

Page 141: ...roup ring in sequence Rollover group first available phone in the group rings In all cases the first phone that picks up answers the call and stops the other phones from ringing or being notified To view call groups of which you are a member select My Call Groups in the Navigation pane To view the members of a particular call group select the Name of the call group from the list Only the administr...

Page 142: ...roup except a Monitor group via a programmed join leave memory key on your phone Agent Presence Control Key If a tenant has Callfinity ACDs and Minet phones users can program a key called ACD Agent Log In Out on the My Phone page After programming this key the state defaults to active See Figure 9 ACD Agent Log In Out To program the ACD Agent Log In Out key follow these steps 1 From the My Setting...

Page 143: ... phone usage via the web 137 Final Figure 9 ACD Agent Log In Out Directories The phone system has two directories the Internal Directory and the External Directory Using each directory you can sort users find users ...

Page 144: ...rder select the column header a second time Find a person in the internal directory To find a person follow these steps 1 Select Internal Directory in the Navigation pane 2 Type a First Name or Last Name in the appropriate field You can enter the first few letters followed by a to search for multiple names starting with the same letters 3 Select the Search button Your search results are displayed ...

Page 145: ... person or entry A Calling pop up window is displayed with the Originating Extension set to your extension 3 Confirm that the Destination Number displayed matches the phone number you want to use If the number is not the same enter an alternate number 4 Select the Call button The call is initiated on the selected phone in speaker mode When the party you are calling answers the call you can continu...

Page 146: ...onfigured phone provided by your service provider When you select the button to create a dynamic site the system automatically detects the router to which your computer is connected and then provisions a site using that router address You then re boot your phone disconnect and reconnect the power It will obtain an IP address locally and then register with the phone service using the newly created ...

Page 147: ...c site based on the current location of your computer If you already have a site associated with a different location it will be released before any new site is created Release a dynamic site To release a dynamic site follow these steps 1 Select My Dynamic Site in the left menu 2 Select the Release Dynamic Site button This will delete your current dynamic site regardless of where you are currently...

Page 148: ...defined for your dynamic site your phone will display Not a Valid Site Once your phone is connected follow the normal steps to log in Voice Mail The voice mail system provides voice messaging capabilities and various features that you can control through the web interface If this capability is enabled and you have a voice mailbox you will be presented with an extra web page My Voice Mail on the we...

Page 149: ...ds a notification to your email address It does not send the voice message To configure the sending of the voice message see Configure email forwarding of voice messages on page 143 To configure the system so that it does not send you an email whenever a voice message is deposited in your voice mailbox follow these steps 1 Select My Voice Mail in the left menu 2 In the Receiving Voice Mail section...

Page 150: ...or Send a copy of the Voice Mail as an email attachment to this email address 3 Select the Save button to save the information Configure dial 0 destination To configure the system so that callers to your voice mailbox can press 0 to be redirected to a specific number follow these steps 1 Select My Voice Mail in the left menu 2 In the Dial 0 destination section check the box for Enable dial 0 optio...

Page 151: ...on page 1 Configure timezone for voice mail When retrieving and playing back your voice messages the system may indicate the date and time when the messages were deposited To configure the timezone that the system uses for playback of your voice messages follow these steps 1 Select My Voice Mail in the left menu 2 In the Time Zone section select the appropriate timezone from the pull down list 3 S...

Page 152: ...s on my phone See Configure phone on page 121 View and edit call coverage options See Call Coverage on page 133 View the internal directory See View the internal directory on page 138 View the external directory See View the external directory on page 138 View my call groups See Call groups on page 135 My personal details Using the My Personal Details page you can perform the following tasks View ...

Page 153: ...135 My dynamic site If you have the dynamic site capability enabled for you you can use the My Dynamic Site page to perform the following tasks Create a dynamic site See Create a dynamic site on page 141 Release a dynamic site See Release a dynamic site on page 141 View current dynamic site information See View dynamic site information on page 142 See Dynamic Site on page 140 for more information ...

Page 154: ...Directory page you can search and view all entries in the External Directory Speed Dials list Getting more help Select Getting more help at the top of the Help window to access additional help Phone Messages The LCD on the phones will display various messages that can indicate problems that are occurring The purpose of this section is to provide the most common messages and the possible causes Pho...

Page 155: ...sts contact your system administrator User will hear a busy tone Device Disabled The device being called has been disabled Contact your system administrator User will hear fast busy tone Call Forward Max Reached The maximum number of times that the call can be forwarded has been reached Advise caller that you are unable to forward the call User will hear busy tone No Lines Available There is no Li...

Page 156: ... This will normally be seen when trying to page Try the page again at a later time and or contact your system administrator User will hear a busy tone Own Number User dialed the same extension number as that of the device they are dialing from Phone Message Cause Resolution ...

Page 157: ...CP Dynamic Host Control Protocol This allows devices on an IP network to be dynamically allocated their IP Addresses and other information DHCP Server the machine on an IP network which allocates IP addresses and other information to devices on the network Dial Plan a set of entries which describe what action the system should take based on the initial digits dialed such as external call for 9 DSL...

Page 158: ...device can communicate The mask is in the form xxx xxx xxx xxx where xxx is a number in the range 0255 When the mask is expressed in binary the number of 0 s at the end of the mask indicate how large the subnetwork is the more 0 s the larger the subnetwork L LAN Local Area Network This refers to the part of the IP network that connects the tenant s phones and PCs locally M media server a device us...

Page 159: ...e type of calls based on dial plan such as Internal Long Distance etc Route Entry an entity that describes to which PRI group a call should be routed RTCP Real Time Control Protocol RTP Real Time Protocol This is a protocol used for sending messages to and from the IP Telephones S OfficeConnect the product provided by Broadview Networks Inc to provide telephone service in a small business IP data ...

Page 160: ...source Locator This is typically a web page such as http www broadviewnet com User an individual with access to the web interface of the OfficeConnect product A user has an associated user id and password PIN number From the perspective of a tenant a user also has an associated telephone extension V VBR rt Variable Bit Rate Real Time This is a characteristic of a PVC in an ATM connection In the Of...

Page 161: ...11 Glossary Final Zone A logical entity that associates sites with dial plans and CallP servers Zones contain route entries that determine the physical routing of outgoing calls from the system ...

Page 162: ...12 Glossary Final ...

Page 163: ...rphone 59 transferring a call 76 transferring a call to voice mail 77 twinning 77 voice mail 78 5224 5324 IP phone 29 3 way call 35 account codes 36 activating 30 answering 31 answering second call 33 company speed dial 41 Directory 41 handset 32 handset volume 55 hold 45 Intercom to co worker 45 join leave group 46 joining two calls 36 line appearance 46 login 47 logout 48 making a call 33 making...

Page 164: ...om to co worker 19 intercom to prompt 19 joining two calls 11 line appearance 20 making a call 9 monitor groups 22 mute 24 one touch speed dial 24 page 25 redial 14 ring volume 28 second call answering 8 setting up 6 speaker 26 speaker volume 29 speakerphone 8 transferring a call 26 transferring a call to voice mail 27 twinning 27 voice mail 28 5330 5340 phone conference unit 106 5340 IP Phone 5 5...

Page 165: ...one 41 5304 IP phone 90 5330 5340 IP phone 16 company 148 Dynamic site support 140 creating 141 releasing 141 viewing 142 E Emergency 911 151 External directory viewing 138 F form 152 154 Forward to auto attendant 126 5212 5312 IP phone 68 5224 5324 IP phone 42 5304 IP phone 91 5330 5340 IP phone 16 Forward to coverage 17 68 92 126 5212 5312 IP phone 68 5224 5324 IP phone 43 5304 IP phone 92 5330 ...

Page 166: ...40 IP phone 20 using web interface 135 Line Appearance 128 Line appearance 5212 5312 IP phone 71 5224 5324 IP phone 46 5304 IP phone 95 5330 5340 IP phone 20 Log Out of the web 117 Login 1 114 115 117 5224 5324 IP phone 47 Logout 117 5224 5324 IP phone 48 Long Distance 151 153 M Making a call 5212 5312 IP phone 60 5224 5324 IP phone 33 5304 IP phone 83 5330 5340 IP phone 9 Making a second call 522...

Page 167: ...ring 5212 5312 IP phone 59 5224 5324 IP phone 33 5304 IP phone 82 5330 5340 IP phone 8 security alert stopping 116 Select key mapping profile 132 servers 155 Setting up 5212 5312 IP phone 57 5224 5324 IP phone 29 5304 IP phone 80 5330 5340 IP phone 6 SMDI Port 153 SNMP 152 153 Sort directory list 138 Speaker 56 58 5212 5312 IP phone 76 5212 5312 speakerphone 59 5224 5324 IP phone 53 5304 IP phone ...

Page 168: ...l 153 154 Volume ring on 5212 5312 IP phone 78 ring on 5224 5324 IP phone 55 ring on 5304 IP phone 103 ring on 5330 5340 IP phone 28 speaker on 5224 5324 IP phone 56 W Web login 115 116 forgotten PIN 116 PIN changing 116 Web logout 117 Web pages 146 ...

Page 169: ...hich document is this feedback Name of document ___________________________________ Release ____________________________________________ Details of feedback Section Header _______________________________________ Page number _________________________________________ Comments _____________________________________________________________ ______________________________________________________________ ...

Page 170: ...20 Notes NOTES ...

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