EloStar Master 3X0 /4X0 / - smart
Trouble Shooting
Manual V.1.03H
107
9.4
Error Messages
Also see chapter ‘Operation’, section „Configuration Import: Error Messages“ on p.79.
Authorisation
Code card
No release!
Open
PIN code
Service
!
User is not authorised to carry out the selected task. After one second the
kind of authorisation which has not been assigned to the user in the user
matrix of the PC software
is on display (see below, ‘Code card’,
‘Fingerprint’…).
✓
Please contact your System manager and ask whether your authorisation in
the user matrix of the PC software can be extended.
Authorisation Code card
!
User is not allowed to use code cards.
✓
Please contact your System manager, see above.
Authorisation No release
!
User is not allowed to enter any kind of code.
✓
Please contact your System manager, see above.
Authorisation Open
!
User is not allowed to open the lock.
✓
Please contact your System manager, see above.
Authorisation PIN code
!
User is not allowed to enter PIN code.
✓
Please contact your System manager, see above.
Authorisation Service
!
User is not allowed to export the protocol.
✓
Please contact your System manager, see above.
Block period
!
When trying to open the lock.
- a user has entered wrong code three times
- a block period of 90 minutes has been activated because at least one lock
was closed during a terminal change
- a timer program which blocks the lock has been active.
✓
Wait until the block period ends and open then.
✓
Check the protocol / have the staff responsible for security check whether
someone has tried to manipulate the system.
Bus A Transmit
Bus A Receive
!
The lock cannot be addressed via bus A. Maybe a cable is not connected
properly or defective.
✓
Please contact the support.
Codes identical!
!
A new code
is exactly like the ‘old’ code it should replace.
✓
Register a different code.
