IBM 7870B4U, Service Manual

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Optical drive self tests
Use this information to diagnose and resolve optical drive self-test errors.
Follow the suggested actions in the order in which they are listed in the Action
column until the problem is solved.
v
See Chapter 4, “Parts listing,” on page 41 to determine which components are CRUs and which components
are FRUs.
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
215-000-xxx Passed the optical drive self test. N/A
215-801-xxx Aborted the optical drive self test because it
was unable to communicate with the device
driver.
1. Make sure that the DSA Diagnostic code is at
the latest level, upgrade if necessary; then, rerun
the test (“Diagnostic tools overview” on page
101). The latest code can be found IBM support
Web site at http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
2.
Make sure that the cable for the optical drive is
securely connected at both ends of the cable,
then; tighten any loose connections. See your
BladeCenter documentation for information
about replacing the optical drive (media tray).
3. Make sure that the cable for the optical drive is
not damaged, then; replace the cable if damage
is present. See your BladeCenter documentation
for information about replacing the optical
drive.
4. Rerun the test. See “Diagnostic tools overview”
on page 101.
5.
For additional troubleshooting information, go
to http://www.ibm.com/support/
docview.wss?uid=psg1MIGR-41559.
6. Make sure that the system firmware level is at
the latest level and upgrade if necessary; then,
rerun the test. The installed firmware level can
be found in the DSA Diagnostic Event Log
within the Firmware/VPD section for this
component. The latest level firmware for this
component can be found on the IBM support
Web site at http://www.ibm.com/support/
docview.wss?uid=psg1MIGR-63017
7. Rerun the test. See “Diagnostic tools overview”
on page 101.
8.
Replace the CD or DVD drive. See your
BladeCenter documentation for information
about replacing the optical drive (media tray).
9. If the failure remains, collect the data from the
DSA event log and sent it to IBM Service. For
information about contacting and sending data
to IBM Service, see “Hardware service and
support” on page 236.
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BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide