IBM 7870B4U, Service Manual

Page: 162 / 268

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See Chapter 4, “Parts listing,” on page 41 to determine which components are customer replaceable units
(CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
Error code Description Action
0011002 Microprocessor mismatch.
1.
Reseat the following components one at a time in
the order shown, restarting the server each time:
v (Trained service technician) Microprocessor 1
(see “Removing a microprocessor and heat
sink” on page 90 and “Installing a
microprocessor and heat sink” on page 94).
v
(Trained service technician) Microprocessor 2,
if installed (see “Removing a microprocessor
and heat sink” on page 90 and “Installing a
microprocessor and heat sink” on page 94).
2.
(Trained service technician) Complete the
following steps:
a. Remove microprocessor 2 and restart the
server (see “Removing a microprocessor and
heat sink” on page 90 and “Installing a
microprocessor and heat sink” on page 94).
b. If the problem remains, remove
microprocessor 1 and install microprocessor 2
in the connector for microprocessor 1; then,
restart the server (see “Removing a
microprocessor and heat sink” on page 90 and
“Installing a microprocessor and heat sink” on
page 94).
c. If the problem goes away, microprocessor 1
might have failed; replace the microprocessor
(see “Removing a microprocessor and heat
sink” on page 90 and “Installing a
microprocessor and heat sink” on page 94).
3. Replace the following components one at a time
in the order shown, restarting the server each
time:
v (Trained service technician) Microprocessor 1
(see “Removing a microprocessor and heat
sink” on page 90 and “Installing a
microprocessor and heat sink” on page 94).
v
(Trained service technician) Microprocessor 2,
if installed (see “Removing a microprocessor
and heat sink” on page 90 and “Installing a
microprocessor and heat sink” on page 94).
v
(Trained service technician) System board (see
“Removing the system-board assembly” on
page 97 and “Installing the system-board
assembly” on page 98).
148
BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide