HEIDENHAIN GAGE-CHEK 2000, Operating Instructions Manual

Page: 243 / 250

Information for the Operator user | What to do if ...
Fault Cause of fault Correction of fault Personnel
A blue screen appears
when the unit starts up
Firmware error during
startup
If this fault occurs for the
first time, switch the product
off and then on again
If the fault recurs, contact a
HEIDENHAIN service agency
Qualified
personnel
After startup, the product
does not recognize any
entries made on the touch-
screen
Incorrect hardware
initialization
Switch the product off and
then on again
Qualified
personnel
Axes do not count despite
movement of the encoder
Incorrect connection
of the encoder
Correct the connection
Contact the encoder
manufacturer's service
agency
Qualified
personnel
Axes are miscounting Incorrect settings of
the encoder
Check the encoder settings
Page 87
Qualified
personnel
Defective connection Check the cable and the
correct connection to X116
Qualified
personnel
Connection to the network
is not possible
Incorrect settings of
the network
Check the network settings
Page 130
Qualified
personnel
Defective USB connec-
tion
Check the correct position
of the USB mass storage
device in the port
Use another USB port
Qualified
personnel
The connected USB mass
storage device is not
detected
The type or format-
ting of the USB mass
storage device is not
supported
Use another USB mass
storage device
Format USB mass storage
device with FAT32
Qualified
personnel
The unit starts in recovery
mode (text only mode)
Firmware error during
startup
If this fault occurs for the
first time, switch the product
off and then on again
If the fault recurs, contact a
HEIDENHAIN service agency
Qualified
personnel
User login is not possible Password does not
exist
As user with higher
permission level, reset the
password
Page 127
To reset the OEM password,
contact the HEIDENHAIN
service agency
Qualified
personnel
Data transfer does not
work
Incorrect data transfer
setting
Check the configuration of
the interface in the settings
Qualified
personnel
Product does not respond
to remote command
Incorrect command Use the command
GC/
commands
to read out the
commands and compare
them
Reset all commands to the
default values if necessary
Qualified
personnel
III
HEIDENHAIN | GAGE-CHEK 2000 | Operating Instructions | 06/2022
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