Linux Operating System
Command to Check the IPMI Service
Status
Command to Start the IPMI Service
Oracle VM
Oracle Linux 6.4
Red Hat Enterprise Linux 7
$ systemctl status
ipmi.service
$ systemctl start
ipmi.service
NOTE:
– CentOS is supported only for iDRAC Service Module 2.0 or later.
– If the IPMI modules are not present, then you can install the respective modules from the OS distribution media. The
service starts once the installation is complete.
•
On Windows operating system:
– Check if the WMI service is running:
* If WMI is stopped, OS Collector starts the WMI automatically and continues with the collection.
* If WMI is disabled, OS Collector collection stops with an error message.
– Check the appropriate privilege levels and make sure there is no Firewall or security settings that is preventing to get the
registry or software data.
Generating SupportAssist Collection manually using iDRAC web interface
To generate the SupportAssist collection manually:
1.
In the iDRAC Web interface, go to
Overview
→
Server
→
Troubleshooting
→
SupportAssist
.
The
SupportAssist
page is displayed.
2.
Select options for which you want to collect the data:
•
Hardware
to export the report to a location on the local system
•
OS and Application Data
to export the report to a network share and specify the network settings.
NOTE: While specifying the network share settings, it is recommended to avoid special characters for user name
and password or percent encode the special characters.
•
Click
Advanced Export Options
to select the following additional options:
–
RAID Controller Log
–
Enable Report Filtering
under
OS and Application Data
Based on the options selected, the time taken to collect the data is displayed next to these options.
If OS Collector tool was not run on the system, then the OS and Application Data option is grayed-out and it is not selectable.
The message OS and Application Data (Timestamp: Never) is displayed.
If OS Collector was run on the system in the past, then the timestamp displays when the operating system and application data
was last collected: Last Collected: <timestamp>
3.
Click
Attach OS Collector
.
You are directed to access the host OS. A message asking you to launch Virtual Console is displayed.
4.
After you launch the Virtual Console, click the pop-up message to run and use the OS Collector tool to collect the data.
5.
Navigate to the DRACRW virtual USB device that is presented to the system by the iDRAC.
6.
Invoke the OS Collector file appropriate for the host operating system:
•
For Windows, run
Windows_OSCollector_Startup.bat
.
•
For Linux, run
Linux_OSCollector_Startup.exe
.
7.
After the OS collector has completed transferring the data to iDRAC, the USB device is removed automatically by iDRAC.
8.
Return to the
SupportAssist
page, click the
Refresh
icon to reflect the new timestamp.
9.
To export the data, under
Export Location
, select
Local
or
Network
.
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