Character Voids
Character voids have white areas where they should be
solid black:
If you are using transparencies,
try another type
of transparency. Because of the composition of
the transparency, some character voids are
normal.
You may be printing on the wrong surface of the
paper. Turn over the stack of paper in the paper
tray.
The paper may not meet paper specifications.
See
"Paper Specifications"
.
Horizontal stripes
If horizontally aligned black streaks or smears appear:
The toner cartridge may be installed improperly.
Remove the toner cartridge and reinsert.
The toner cartridge may be defective. Install a
new toner cartridge. See
"Replacing the Toner
Cartridge"
.
If the problem persists,
the printer may require
repair. Contact a service representative.
Curl
If the printed paper is curled or the paper does not feed
into the printer:
Turn over the stack of paper in the paper tray.
Also try rotating the paper 180° in the paper
tray.
Try printing to the
rear door
.
Common Windows Problems
Condition
Suggested solutions
"File in Use"
message appears
during installation.
Exit all software applications. Remove all software from the
StartUp Group, then restart Windows. Reinstall the printer
driver.
"Error Writing to
LPTx" message
appears.
Ensure that the cables are connected correctly and the
machine is on.
If bi-directional communication is not turned on in the
driver, it will also cause this message.
"General
Protection Fault",
Close all other applications, reboot Windows and try printing
again.
