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Dell 5230DN, Service Manual

The Dell 5230DN Service Manual is a comprehensive guide to provide users with step-by-step instructions and troubleshooting tips for optimal performance. Experience hassle-free maintenance and repairs with this downloadable manual, available for free download exclusively at manualshive.com. Unlock the full potential of your Dell 5230DN printer today.

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Service Manual

Sensor (pass through) lingering jam service check.   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-140
Sensor (pass through) static jam service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-141
Sensor (stapler pass through) late jam service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-142
Sensor (stapler pass through) lingering jam service check   . . . . . . . . . . . . . . . . . . . . . . . . . . .2-142
Sensor (stapler pass through) static jam service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-143
Sensor (output pass through) late jam service check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-143
Sensor (output pass through) lingering jam service check    . . . . . . . . . . . . . . . . . . . . . . . . . . .2-144
Sensor (output pass through) static jam service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-145
Sensor (mailbox empty) late jam service check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-146
Sensor (mailbox empty) lingering jam service check    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-147
Sensor (mailbox empty) static jam service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-147
Sensor (toner empty) service check    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-148
NVRAM mismatch failure (950.00 through 950.29) service check  . . . . . . . . . . . . . . . . . . . . . . .2-148

Image quality trouble  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-150

Printer Related Troubleshooting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-150

Image quality symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-150

Image Quality   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-151

Faint print (Low contrast)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-151
Blank print (no print)    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-153
Solid black   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-155
Vertical lines and bands (process direction) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-156
Horizontal white stripes or bands (side to side direction)    . . . . . . . . . . . . . . . . . . . . . . . . . . .2-157
Vertical stripes (process direction)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-158
Horizontal stripes (side to side direction)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-159
Partial lack   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-161
Spots    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-162
After image    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-163
Background (fog)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-165
Skew   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-166
Media damage   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-167
No fuse   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-169

Network service check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-170

Diagnostic aids

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   

3-1

Available tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

REGISTRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Quick Test   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

PRINT TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

Input source tests  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Print quality pages (Prt Quality Pgs)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

HARDWARE TESTS   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Panel Test   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Button Test  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
DRAM Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
USB HS Test Mode   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
RFID Option Test  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

DUPLEX TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12

Quick Test (duplex)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Top Margin (duplex)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Sensor Test (duplex)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Motor Test (duplex)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
Duplex Feed 1   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
Duplex Feed 2   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Understanding the printer control panel (models 5230n/dn, 5350dn, and 5530dn). . . . . . . . . . . . . . . .3-1
Accessing service menus (models 5230n/dn, 5350dn, and 5530dn). . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Diagnostics mode (models 5230n/dn, 5350dn, and 5530dn) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Entering Diagnostics mode (models 5230n/dn, 5350dn, and 5530dn) . . . . . . . . . . . . . . . . . . . . . .3-3

Exiting Diagnostics mode (models 5230n/dn, 5350dn, and 5530dn)  . . . . . . . . . . . . . . . . . . . . . . .3-5

Summary of Contents for 5230DN

Page 1: ... HOO Q GQ GQ GQ 6HUYLFH 0DQXDO 15 December 2009 ...

Page 2: ... ...

Page 3: ...s 2 120 Sensor input service check 2 120 Sensor fuser output service check 2 120 Sensor narrow media service check 2 121 Sensor duplex input service check 2 121 Sensor duplex input service check external duplex only 2 122 Sensor duplex exit service check external duplex only 2 122 Sensor pass through service check 2 123 Sensor envelope feeder empty service check 2 123 Sensor input late jam service...

Page 4: ...rint 2 153 Solid black 2 155 Vertical lines and bands process direction 2 156 Horizontal white stripes or bands side to side direction 2 157 Vertical stripes process direction 2 158 Horizontal stripes side to side direction 2 159 Partial lack 2 161 Spots 2 162 After image 2 163 Background fog 2 165 Skew 2 166 Media damage 2 167 No fuse 2 169 Network service check 2 170 Diagnostic aids 3 1 Availabl...

Page 5: ... to Edge 3 21 EP SETUP 3 21 EP Defaults 3 21 Fuser Temperature Fuser Temp 3 21 Fuser Page Count 3 21 Warm Up Time 3 21 Transfer 3 21 Print Contrast 3 22 Charge Roll 3 22 Gap Adjust 3 22 Auto Dark Adj 3 22 REPORTS 3 23 EVENT LOG 3 23 Display Log 3 23 Print Log 3 23 Clear Log 3 24 Available menus 3 25 Maintenance page count Maint Cnt Value 3 25 Maintenance page counter reset Reset Cnt 3 26 Print qua...

Page 6: ...est duplex 3 39 Duplex Feed 1 3 40 Duplex Feed 2 3 40 INPUT TRAY TESTS 3 40 Feed Tests input tray 3 40 Sensor Test input tray 3 41 OUTPUT BIN TESTS 3 41 Feed Tests output bins 3 41 Sensor Test standard output bin 3 41 BASE SENSOR TEST 3 42 DEVICE TESTS 3 43 Quick Disk Test 3 43 Disk Test Clean 3 43 PRINTER SETUP 3 44 Defaults 3 44 Printed Page Count 3 44 Permanent Page Count 3 44 Serial Number 3 4...

Page 7: ...peat Rate 3 58 Wiper Message 3 58 Clear Custom Status 3 58 USB speed 3 59 Exit Configuration Menu model T656 3 59 Printer overview 3 60 Basic model 3 60 Printer theory 3 61 Functions of main components 3 62 Media tray assembly 3 62 Rear media guide 3 62 Side guide 3 63 Wear strips 3 63 Media tray assembly 3 63 Detection of media size 3 63 Pick arm assembly 3 64 Switch media size Sensor media empty...

Page 8: ...76 System card assembly 3 77 Control 3 77 Printhead control 3 77 Rotation of printhead motor 3 77 Determination of printhead ready 3 77 Printhead reference value 3 77 Fuser control 3 77 Fuser control method 3 77 Fuser lamp on off control 3 77 Fuser warm up 3 78 Xerographic and print cartridge components 3 78 Charge 3 79 Exposure 3 79 Development 3 80 Transfer 3 81 Cleaning 3 82 Auto density sensin...

Page 9: ...mper 3 108 Printer skew specifications 3 110 Abnormal skew printer correction 3 110 Print Registration 3 111 Print Position Error 3 111 Repair Information 4 1 Handling ESD sensitive parts 4 1 Adjustments 4 2 Polygon and Oscillating printhead mechanical registration adjustment 4 2 Oscillating printhead assembly electronic adjustment 4 3 Alignment assembly adjustment 4 4 Fuser solenoid adjustment 4 ...

Page 10: ... Sensor toner density removal 4 73 Standard bin actuator assembly removal 4 73 Switch media size assembly removal 4 74 System card assembly removal 4 76 NVM card assembly removal 4 79 Duplex assembly removal 5350dn 5530dn and T656 4 16 Duplex cooling fan removal 5350dn 5530dn and T656 4 17 Duplex drive motor assembly removal 5350dn 5530dn and T656 4 18 Duplex input sensor assembly removal 5350dn 5...

Page 11: ...et pick arm bracket assembly removal 4 109 550 sheet bellcrank recoil spring removal 4 110 550 sheet frame assembly removal 4 111 550 sheet controller card assembly removal 4 112 550 sheet option drive shaft with spring removal 4 114 Anti tip latch assembly removal 4 114 High capacity input tray HCIT 4 115 High capacity input tray HCIT media tray assembly removal 4 116 High capacity input tray HCI...

Page 12: ...oval 4 173 SFP stapler assembly right cover removal 4 173 SFP stapler assembly left cover removal 4 174 SFP stapler assembly top cover removal 4 175 SFP stapler assembly handle cover removal 4 176 SFP stapler assembly LED sensor cover removal 4 177 SFP stapler assembly sensor finisher bin media present removal 4 178 SFP stapler assembly standard output bin LED and LED clear lens removal 4 179 SFP ...

Page 13: ...ly 9 HVPS system card and electrical cables 2 7 18 Assembly 10 250 Sheet option tray assembly 7 20 Assembly 11 550 Sheet option tray assembly 7 22 Assembly 12 HCIT Sheet option tray assembly 7 24 Assembly 13 SFP stapler assembly 1 7 26 Assembly 14 SFP stapler assembly 2 7 28 Assembly 15 SFP stapler assembly 3 7 30 Assembly 16 SFP stapler assembly 4 7 32 Assembly 17 5 bin mailbox 1 7 34 Assembly 18...

Page 14: ...xiv Service Manual ...

Page 15: ...ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung die Klasse I übersteigen würde Menschen keinesfalls erreicht Avis relatif à l utilisation de laser Pour les Etats Unis cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant les produits laser de Classe I 1 Pour les autres pays cette imprimante répond aux normes IEC 60825 1 relatives aux produits laser ...

Page 16: ...ssio de 5 milliwatts operando numa faixa de comprimento de onda entre 770 e 795 nanómetros O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I durante a operação normal a manutenção feita pelo utilizador ou condições de assistência prescritas Laserinformatie De printer voldoet aan de eisen ...

Page 17: ...aessa olet alttiina näkymättömälle lasersäteilylle Älä katso säteeseen VARNING Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad Betrakta ej strålen Laser notis Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR underparagraf J för laserprodukter av Klass I 1 I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 60825 1...

Page 18: ...25 1 Els productes làser de classe I no es consideren perillosos Aquesta impressora conté un làser de classe IIIb 3b d arseniür de gal li nominalment de 5 mil liwats i funciona a la regió de longitud d ona de 770 795 nanòmetres El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre d un nivell de classe I durant una operació normal du...

Page 19: ...Notices and safety information xix ...

Page 20: ...xx Service Manual ...

Page 21: ...ié Le démontage et l entretien de ce produit pouvant présenter certains risques électriques le personnel d entretien qualifié devra prendre toutes les précautions nécessaires ATTENTION Ce symbole indique la présence d une tension dangereuse dans la partie du produit sur laquelle vous travaillez Débranchez le produit avant de commencer ou faites preuve de vigilance si l exécution de la tâche exige ...

Page 22: ...l mantenimiento de este producto está dirigida exclusivamente al personal cualificado de mantenimiento Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de la máquina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias PRECAUCIÓN este símbolo indica que el voltaje de la parte del equipo con la que está ...

Page 23: ...ucte està orientada exclusivament a professionals i no està destinada a ningú que no ho sigui El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures convenients PRECAUCIÓ aquest símbol indica que el voltatge de la part de l equip amb la qual esteu treballant és ...

Page 24: ...ntify the connector locations and test points on the printer 6 Preventive maintenance contains the lubrication specifications and recommendations to prevent problems 7 Parts catalog contains illustrations and part numbers for individual FRUs Appendix A contains service tips and information Appendix B contains representative print samples Conventions Note A note provides additional information Warn...

Page 25: ...printer problem and repair the failure After you complete the repair perform tests as needed to verify the repair See Start on page 2 1 The Dell laser printers are letter quality page printers designed to attach to personal computers and to The Dell laser printers are available in the following models Machine type Configuration Network T650n 5230n dn 4062 01A Network T652dn 5350dn 4062 23A Network...

Page 26: ...are not available in every country Contact your point of purchase for options available in your country Media handling options 250 and 550 sheet paper trays of A4 letter A5 B5 Executive folio statement and legal size 250 sheet universally adjustable tray 250 and 550 sheet paper drawers 2000 sheet high capacity feeder Envelope feeder Not for use with the T656dne Duplex option 250 sheet external Out...

Page 27: ...l The following illustration shows the basic printer model Feature Paper Capacity1 1 Standard exit bin 250 or 550 sheet 2 Printer control panel NA 3 Multipurpose feeder 100 sheets 4 Standard tray Tray 1 250 or 550 sheets 1 Based on 75 g m2 20 lb paper 1 2 3 4 ...

Page 28: ...IPPING HAZARD Floor mounted configurations require additional furniture for stability You must use either a printer stand or printer base if you are using a 2000 sheet tray a duplex unit and an input option or more than one input option 3 4 5 6 7 9 8 1 2 More information is available on our Dell Web site at www dell com ...

Page 29: ...ptional tray Tray 3 250 or 550 sheets 8 Optional 2000 sheet tray Tray 4 2000 sheets 9 Caster base Not applicable 1 Based on 75 g m2 20 lb paper 2 Up to two 5 bin mailbox units are supported 3 The printer supports up to three output expander units or one output expander combined with one 5 bin mailbox one high capacity output expander not depicted or one stapler unit not depicted 4 Optional externa...

Page 30: ...x A61 2 105 x 148 mm 4 1 x 5 8 in x J15 B5 182 x 257 mm 7 2 x 10 1 in x x x Letter 216 x 279 mm 8 5 x 11 in x x x x Legal 216 x 356 mm 8 5 x14 in x x x x Executive 184 x 267 mm 7 3 x 10 5 in x x x Oficio1 216 x340 mm 8 5 x 13 4 in x x x Folio1 216 x 330 mm 8 5 x 13 in x x x Statement1 140 x 216 mm 5 5 x8 5 in x x Universal3 4 138 x 210 mm 5 5 x8 3 in up to 216 x 356 mm 8 5 x 14 in x x 70 x 127 mm ...

Page 31: ...setting formats the page for 216 x 356 mm 8 5 x 14 in unless the size is specified by the software application 4 To support duplexing the Universal width must be between 148 mm 5 8 in and 216 mm 8 5 in Universal length must be between 182 mm 7 2 in and 356 mm 14 in Paper type 250 or 550 sheet trays standard or optional Optional 2000 sheet tray Multipurpose feeder Duplex unit Paper Plain Bond Color...

Page 32: ...alog or digital multimeter Flash light optional Paper type Standard exit bin 350 or 550 sheets Optional hardware Output Expander 550 sheets or High Capacity Output stacker 1850 sheets 5 Bin Mailbox 500 sheets 1 StapleSmart II Finisher 500 sheets 2 Paper Plain Bond Colored Custom Letterhead Light Heavy Preprinted Rough Cotton Recycled x x x x Card stock x x Envelopes Labels1 x x Transparencies x x ...

Page 33: ...y Stimulated Emission of Radiation LCD Liquid Crystal Display LED Light Emitting Diode LVPS Low Voltage Power Supply MPF Multipurpose feeder MROM Masked Read Only Memory MS Microswitch NVRAM Nonvolatile Random Access Memory OEM Original Equipment Manufacturer OPT Optical Sensor PC Photoconductor pel Picture element POR Power On Reset POST Power On Self Test PP Parts Packet PWM Pulse Width Modulati...

Page 34: ...1 10 Service Manual ...

Page 35: ...y be printer error messages that are not contained in this service manual Call your next level support for assistance CAUTION Unplug the power cord from the electrical outlet before you connect or disconnect any cable electronic board or assembly CAUTION If the printer is kept on never touch the conductive parts if not specifically required The power switch and inlet of the low voltage power suppl...

Page 36: ...ile gas or inflammable gas is generated The printer is not installed in direct sun The printer is installed on a level and stable surface Media meets specifications and is installed properly Customer maintenance parts have been replaced at the specified intervals Check all attached options for proper attachment and electrical connection Refer to the User s Guide for proper installation Power on Re...

Page 37: ...r assembly if problem remains Go to Print cartridge ID connector assembly removal on page 4 59 32 XX Cartridge part number X unsupported by device Error 32 displays when the top cover is closed and an unsupported print cartridge is detected It may take the printer 10 20 seconds to determine if the print cartridge is supported Install the proper print cartridge 34 Short Paper The printer determines...

Page 38: ...equired after this message is received the customer should install additional memory or set each link buffer to Auto Once all link buffers are returned to Auto you should exit the menu to activate the link buffer changes Once the printer returns to the Ready state you can enable Resource Save and go back and modify the link buffers again Note the reduction of available memory to the link buffers w...

Page 39: ...g job and there is insufficient memory available to continue processing the job The following actions may be taken Press to clear the message Perform the defragment operation Perform the defragment operation Delete fonts macros and other data in RAM Install additional memory Press to display Busy Waiting The following functions may be available Cancel Job Reset Printer Reset Active Bin 39 Complex ...

Page 40: ... card RFID cable and RFID option for correct installation Go to High capacity input tray HCIT pick arm bracket assembly removal on page 4 131 3 Replace the RFID UHF option 44 12 RFID Error Subcommand appears truncated 44 13 RFID Error Subcommand appears longer than expected 44 14 RFID Error Subcommand field value was invalid 44 15 RFID Error Invalid subcommand format invalid magic byte 44 16 RFID ...

Page 41: ...ature 44 31 RFID Error Generic run time reader error 44 32 RFID Error Reader response timeout 44 33 RFID Error Garbled or short response from reader 44 34 RFID Error Read Verify operation failed tag data from reader expected value 1 Retest using new RFID media 2 Check the RFID firmware card RFID interface card RFID cable and RFID option for correct installation Go to High capacity input tray HCIT ...

Page 42: ...0 Worldwide region or Undefined region 1 America 2 EMEA 3 Asia 4 Latin America 9 Invalid region Install a new toner cartridge that matches the correct regional specification 50 PPDS Font Error This message displays when the PPDS interpreter has encountered a font error Note This error may only occur when the printer is formatting PPDS print data The following actions may be taken Press to clear th...

Page 43: ...ns with it The following actions may be taken Press to clear the message and continue printing The job may not print correctly Program new firmware for the network interface Reset the printer 54 Network x Software Error This error displays when a network port is detected but the printer cannot establish communications with it The following actions may be taken Press to clear the message and contin...

Page 44: ...port has been disabled Once the error has been displayed for the first time reporting of further errors is suppressed until the menus are entered or the printer is reset The following actions may be taken Press to clear the message The printer discards any data received on the USB port Press until Busy Waiting appears The following are available Reset Printer Reset Active Bin 58 Invalid Tray Confi...

Page 45: ...ss trays 3 Plug in the printer and turn it on 59 Incompatible Duplex An incompatible duplex option is installed Remove the incompatible duplex option and press to clear the message Note If the user installed the incompatible device to satisfy a Check Device Connections reattach message the user should reinstall an associated compatible option or hot unplug the option 1 Turn off and unplug the prin...

Page 46: ... code displays when the printer detects a defective disk This error may occur at power on or during disk format and write operations While this message displays press to clear the message The disk is marked defective and normal printer operations continue Disk operations are not allowed with a defective disk The Format Disk menu is not shown 62 Disk Full This error code displays when there is not ...

Page 47: ... print cartridge 88 Cartridge Nearly Low This IR is displayed when cartridge low occurs and the cartridge low alarm is activated If cartridge alarm is not activated this is not an intervention condition Replace the print cartridge 88 Replace Cartridge This IR is displayed when toner cartridge is exhausted empty Replace the print cartridge Error code or message Error contents Description Action Pos...

Page 48: ...ce check See Sensor input lingering jam service check on page 2 126 200 04 Sensor input early jam The media reached the sensor input sooner than the specified time Wrong config ID causes engine to assume 500 paper path on 250 model 1 Fan the media and ensure it is properly installed 2 Go to sensor input early jam service check See Sensor input early jam service check on page 2 127 200 06 Sensor in...

Page 49: ...polygon mirror motor becomes un synchronized when the media reaches the sensor input 1 Remove all media present in media path 2 Check all connections on the printhead 3 Check all connections on the system card assembly 4 Replace the printhead if problem remains Go to Printhead assembly page 4 60 or Printhead 200 12 Laser power signal error The printhead laser power signal has failed 1 Remove all m...

Page 50: ...move all media present in media path 2 Check all connections on the main drive motor assembly 3 Check all connections on the system card assembly 4 Replace the main drive motor assembly if problem remains Go to Output cover assembly removal on page 4 54 200 17 Sensor input lingering jam Source Tray 1 Tray level Not Low The media reached the sensor input but did not clear it within the specified ti...

Page 51: ...or panel hinge for damage 4 Check all connections on the system card assembly 200 33 Sensor input early jam The media reached the sensor input sooner than the specified time Wrong config ID causes engine to assume 500 paper path on 250 model 1 Fan the media and ensure it is properly installed 2 Go to sensor input early jam service check See Sensor input early jam service check on page 2 127 200 34...

Page 52: ... the sensor input but did not clear it within the specified time Go to sensor input lingering jam service check See Sensor input lingering jam service check on page 2 126 200 58 Sensor input lingering jam Source Tray 5 Tray level Low The media reached the sensor input but did not clear it within the specified time Go to sensor input lingering jam service check See Sensor input lingering jam servic...

Page 53: ...w media late jam Type 1 fuser The expected wide media is late reaching the sensor narrow media within the specified time Go to sensor narrow media late jam service check See Sensor narrow media late jam service check on page 2 133 201 07 Sensor fuser output late jam Type 1 fuser The media is late reaching the sensor fuser output within the specified time Go to sensor fuser output late jam service ...

Page 54: ...hat the operator panel door interlock switch did not cycle prior to printer restart 1 Remove all media present in media path 2 Ensure that the operator panel door assembly is fully open then fully closed 3 Check operator panel door assembly for damage 4 Check interlock switch in left operator panel hinge for damage 5 Check all connections on the system card assembly 201 31 Sensor narrow media late...

Page 55: ...Replace the system card assembly if problem remains Go to System card assembly removal on page 4 76 201 54 Sensor narrow media late jam Type 1 fuser Fuser page count has exceeded life The media is late reaching the sensor narrow media within the specified time Go to sensor narrow media late jam service check See Sensor narrow media late jam service check on page 2 133 201 55 Operator panel door as...

Page 56: ...ly 4 Replace the main drive motor assembly if problem remains Go to Output cover assembly removal on page 4 54 201 77 Sensor fuser output late jam Type 2 fuser Fuser page count has exceeded life The media is late reaching the sensor fuser output within the specified time Go to sensor fuser output late jam service check See Sensor fuser output late jam service check on page 2 129 201 78 Image data ...

Page 57: ...nd fuser exit or redrive area Type 1 fuser Page may be jammed in fuser exit or redrive area 1 Remove all media present in media path 2 Check media for proper installation 3 Check for obstructions in media path 4 Go to sensor fuser output service check See Sensor fuser output service check on page 2 120 5 Go to sensor narrow media service check See Sensor narrow media service check on page 2 121 20...

Page 58: ...pecified time and Media did not reach the sensor narrow media Go to sensor fuser output lingering jam service check See Sensor fuser output lingering jam service check on page 2 131 202 11 Sensor fuser output lingering jam Destination is standard bin Type 1 fuser Media reached the sensor fuser output but did not clear it in the specified time and Media did reach the sensor narrow media Go to senso...

Page 59: ...vice check See Sensor fuser output lingering jam service check on page 2 131 202 28 Sensor narrow media static jam Type 2 fuser Media remains on the sensor narrow media during the warm up sequence Go to sensor narrow media static jam service check See Sensor narrow media static jam service check on page 2 134 202 29 Sensor fuser output bounce Type 2 fuser The sensor fuser output rebounded once the...

Page 60: ...Type 2 fuser Media reached the sensor fuser output but did not clear it in the specified time and Media did reach the sensor narrow media Go to sensor fuser output lingering jam service check See Sensor fuser output lingering jam service check on page 2 131 202 38 Sensor fuser output static jam and Sensor narrow media static jam Type 2 fuser Media remains on the sensor fuser output and the sensor ...

Page 61: ...ut service check on page 2 120 202 56 Sensor fuser output static jam Type 1 fuser Fuser page count has exceeded life Media remains on the sensor fuser output during the warm up sequence Go to sensor fuser output static jam service check See Sensor fuser output static jam service check on page 2 132 202 57 Sensor fuser output lingering jam Type 1 fuser Fuser page count has exceeded life Media reach...

Page 62: ...or narrow media static jam service check See Sensor narrow media static jam service check on page 2 134 202 75 Paper jam around fuser exit or redrive area Type 2 fuser Fuser page count has exceeded life Page may be jammed in fuser exit or redrive area 1 Remove all media present in media path 2 Check media for proper installation 3 Check for obstructions in media path 4 Go to sensor fuser output se...

Page 63: ... but did not clear it in the specified time Go to sensor fuser output lingering jam service check See Sensor fuser output lingering jam service check on page 2 131 202 84 Sensor fuser output lingering jam Type 2 fuser Fuser page count has exceeded life Media reached the sensor fuser output but did not clear it in the specified time Go to sensor fuser output lingering jam service check See Sensor f...

Page 64: ...does not recognize the ID chip on the fuser unit Replace the fuser unit assembly Go to Fuser unit assembly removal on page 4 22 203 00 Paper jam around redrive area Page may be jammed in redrive area 1 Remove all media present in media path 2 Check media for proper installation 3 Check for obstructions in media path 4 Go to sensor fuser output service check See Sensor fuser output service check on...

Page 65: ...ck all connections on the system card assembly 5 Replace the redrive motor assembly if problem remains Go to Redrive assembly removal on page 4 63 203 18 Redrive motor assembly underspeed error The redrive motor assembly does not rotate at the specified speed 1 Remove all media present in media path 2 Ensure that upper redive assembly is properly installed 3 Check all connections on the redrive mo...

Page 66: ...service check See Sensor duplex input service check on page 2 121 230 04 Sensor input late jam from duplex Source Internal duplex Media is late reaching the sensor input within the specified time during the second side printing using the internal duplex Go to sensor input late jam service check See Sensor input late jam service check on page 2 123 230 05 sensor duplex input lingering jam Source In...

Page 67: ...bly 3 Check all connections on the system card assembly 4 Replace the duplex media entrance drive motor assembly if problem remains Go to Duplex drive motor assembly 230 13 sensor duplex input static jam Source Internal duplex Media remains on the sensor duplex input during the warm up sequence Go to sensor duplex input static jam service check See Sensor duplex input lingering jam service check o...

Page 68: ...e jam Source External duplex Media is late reaching the sensor duplex input within the specified time Go to sensor duplex input late jam service check See Sensor duplex input late jam service check on page 2 135 232 00 Sensor duplex input lingering jam Source External duplex Media reached the sensor duplex input but did not clear it in the specified time Go to sensor duplex input lingering jam ser...

Page 69: ... for proper installation 3 Check for obstructions in media path 4 Ensure the external duplex assembly is properly installed 5 Replace the external duplex assembly if problem remains 236 00 Sensor duplex exit lingering jam Source External duplex Media reached the sensor duplex exit within the specified time but did not clear it within the specified time 1 Remove all media present in media path 2 Ch...

Page 70: ...Replace the external duplex assembly if problem remains 238 01 Sensor duplex input static jam Source External duplex Media remains on the sensor duplex input during the warm up sequence Go to sensor duplex input static jam service check See Sensor duplex input lingering jam service check on page 2 136 238 02 Sensor duplex exit static jam Source External duplex Media remains on the sensor duplex ex...

Page 71: ...n media path 2 Go to sensor duplex exit service check See Sensor duplex exit service check external duplex only on page 2 122 3 Replace the external duplex assembly if problem remains 238 07 Sensor duplex input static jam Sensor double feed static jam Sensor duplex exit Source External duplex Media remains on the sensor duplex input sensor double feed and the sensor duplex exit during the warm up ...

Page 72: ...or proper installation 3 Check for obstructions in media path 4 Ensure the external duplex assembly is properly installed 5 Ensure the rear door of the external duplex is fully closed 6 Check all connections on the external duplex assembly 7 Replace the external duplex assembly if problem remains 239 03 Device controls response error Source External duplex Mechanical feed error or timing error 1 R...

Page 73: ...for proper installation 3 Check for obstructions in media path 4 Ensure the external duplex assembly is properly installed 5 Ensure the rear door of the external duplex is fully closed 6 Check all connections on the external duplex assembly 7 Replace the external duplex assembly if problem remains 239 06 Failed the last page of a staple job Source External duplex Mechanical feed error or timing er...

Page 74: ... Check for obstructions in media path 4 Ensure the external duplex assembly is properly installed 5 Ensure the rear door of the external duplex is fully closed 6 Check all connections on the external duplex assembly 7 Replace the external duplex assembly if problem remains 239 11 Sensor input late jam from duplex Source External duplex Media is late reaching the sensor input within the specified t...

Page 75: ...ithin the specified time Go to sensor input late jam service check See Sensor input late jam service check on page 2 123 241 07 Pick motor load error Source Media tray 1 The pick motor has failed or caused high mechanical load due to paper jam or bind 1 Remove all media present in media path 2 Ensure media tray is not overfilled 3 Check clean or replace the pick rolls for wear and excess contamina...

Page 76: ... late reaching the sensor input within the specified time Go to sensor input late jam service check See Sensor input late jam service check on page 2 123 241 12 Sensor input late jam Source Tray 1 or envelope feeder The media is late reaching the sensor input within the specified time Go to sensor input late jam service check See Sensor input late jam service check on page 2 123 241 14 Sensor inpu...

Page 77: ...ions on the system card assembly 3 Replace the pick arm assembly if problem remains Go to Operator panel door assembly removal T656 on page 4 49 242 00 Media tray 2 area jam Source Tray 2 The media is jammed in the media tray 2 area 1 Remove all media present in media path 2 Check media for proper installation 3 Check for obstructions in media path 242 02 Sensor pass through late jam Source Tray 2...

Page 78: ...rce Tray 2 The media is late reaching the sensor pass through within the specified time Go to sensor pass through late jam service check See Sensor pass through late jam service check on page 2 139 242 13 Sensor pass through static jam Source Tray 2 Media remains on the sensor input during the warm up sequence Go to sensor pass through static jam service check See Sensor pass through static jam se...

Page 79: ... while POR not yet done Source Tray 2 Media remains on the sensor input during the warm up sequence Go to sensor pass through static jam service check See Sensor pass through static jam service check on page 2 141 242 36 Sensor pass through static jam Source Tray 2 Media remains on the sensor input during the warm up sequence Go to sensor pass through static jam service check See Sensor pass throu...

Page 80: ...ay assembly is properly inserted into the machine 2 Check the HCIT tray lift drive motor assembly for binding or damage 3 Replace the HCIT tray lift motor assembly if problem remains Go to High capacity input tray HCIT tray lift drive motor assembly removal on page 4 126 242 52 HCIT tray lift motor overrun failure Source Tray 2 The HCIT tray lift motor continues to detect pulses after the motor ha...

Page 81: ... panel door assembly removal T656 on page 4 49 7 Replace system card assembly if problem remains Go to System card assembly removal on page 4 76 242 66 Pick motor underspeed failure Source Media tray 2 The pick motor does not rotate at the specified speed 1 Remove all media present in media path 2 Ensure media tray is not overfilled 3 Check all connections on the pick arm assembly 4 Check all conn...

Page 82: ... all connections on the pick arm assembly 4 Check all connections on the system card assembly 5 Replace the pick arm assembly if problem remains Go to Operator panel door assembly removal T656 on page 4 49 6 Replace system card assembly if problem remains Go to System card assembly removal on page 4 76 242 69 Pick motor control failure Source Media tray 2 The pick motor does not reach the proper o...

Page 83: ... jam service check on page 2 139 243 06 Sensor pass through late jam Source Tray 3 The media is late reaching the sensor pass through within the specified time Go to sensor pass through late jam service check See Sensor pass through late jam service check on page 2 139 243 08 Sensor pass through lingering jam Source Tray 3 Media reached the sensor pass through within the specified time but did not...

Page 84: ...ch assembly removal on page 4 83 243 35 Pick page received while POR not yet done Source Tray 3 Media remains on the sensor input during the warm up sequence Go to sensor pass through static jam service check See Sensor pass through static jam service check on page 2 141 243 36 Sensor pass through static jam Source Tray 3 Media remains on the sensor input during the warm up sequence Go to sensor p...

Page 85: ...a tray assembly is properly inserted into the machine 2 Check the HCIT tray lift motor assembly for binding or damage 3 Replace the HCIT tray lift drive motor assembly if problem remains Go to High capacity input tray HCIT tray lift drive motor assembly removal on page 4 126 243 52 HCIT tray lift motor overrun failure Source Tray 3 The HCIT tray lift motor continues to detect pulses after the moto...

Page 86: ...el door assembly removal T656 on page 4 49 7 Replace system card assembly if problem remains Go to System card assembly removal on page 4 76 243 66 Pick motor underspeed failure Source Media tray 3 The pick motor does not rotate at the specified speed 1 Remove all media present in media path 2 Ensure media tray is not overfilled 3 Check all connections on the pick arm assembly 4 Check all connecti...

Page 87: ...heck all connections on the pick arm assembly 4 Check all connections on the system card assembly 5 Replace the pick arm assembly if problem remains Go to Operator panel door assembly removal T656 on page 4 49 6 Replace system card assembly if problem remains Go to System card assembly removal on page 4 76 243 69 Pick motor control failure Source Media tray 3 The pick motor does not reach the prop...

Page 88: ... service check on page 2 139 244 06 Sensor pass through late jam Source Tray 4 The media is late reaching the sensor pass through within the specified time Go to sensor pass through late jam service check See Sensor pass through late jam service check on page 2 139 244 08 Sensor pass through lingering jam Source Tray 4 Media reached the sensor pass through within the specified time but did not cle...

Page 89: ...assembly removal on page 4 83 244 35 Pick page received while POR not yet done Source Tray 4 Media remains on the sensor input during the warm up sequence Go to sensor pass through static jam service check See Sensor pass through static jam service check on page 2 141 244 36 Sensor pass through static jam Source Tray 4 Media remains on the sensor input during the warm up sequence Go to sensor pass...

Page 90: ...ay assembly is properly inserted into the machine 2 Check the HCIT tray lift motor assembly for binding or damage 3 Replace the HCIT tray lift drive motor assembly if problem remains Go to High capacity input tray HCIT tray lift drive motor assembly removal on page 4 126 244 52 HCIT tray lift motor overrun failure Source Tray 4 The HCIT tray lift motor continues to detect pulses after the motor ha...

Page 91: ... panel door assembly removal T656 on page 4 49 7 Replace system card assembly if problem remains Go to System card assembly removal on page 4 76 244 66 Pick motor underspeed failure Source Media tray 4 The pick motor does not rotate at the specified speed 1 Remove all media present in media path 2 Ensure media tray is not overfilled 3 Check all connections on the pick arm assembly 4 Check all conn...

Page 92: ... all connections on the pick arm assembly 4 Check all connections on the system card assembly 5 Replace the pick arm assembly if problem remains Go to Operator panel door assembly removal T656 on page 4 49 6 Replace system card assembly if problem remains Go to System card assembly removal on page 4 76 244 69 Pick motor control failure Source Media tray 4 The pick motor does not reach the proper o...

Page 93: ... jam service check on page 2 139 245 06 Sensor pass through late jam Source Tray 5 The media is late reaching the sensor pass through within the specified time Go to sensor pass through late jam service check See Sensor pass through late jam service check on page 2 139 245 08 Sensor pass through lingering jam Source Tray 5 Media reached the sensor pass through within the specified time but did not...

Page 94: ...ch assembly removal on page 4 83 245 35 Pick page received while POR not yet done Source Tray 5 Media remains on the sensor input during the warm up sequence Go to sensor pass through static jam service check See Sensor pass through static jam service check on page 2 141 345 36 Sensor pass through static jam Source Tray 5 Media remains on the sensor input during the warm up sequence Go to sensor p...

Page 95: ...a tray assembly is properly inserted into the machine 2 Check the HCIT tray lift motor assembly for binding or damage 3 Replace the HCIT tray lift drive motor assembly if problem remains Go to High capacity input tray HCIT tray lift drive motor assembly removal on page 4 126 245 52 HCIT tray lift motor overrun failure Source Tray 5 The HCIT tray lift motor continues to detect pulses after the moto...

Page 96: ...el door assembly removal T656 on page 4 49 7 Replace system card assembly if problem remains Go to System card assembly removal on page 4 76 245 66 Pick motor underspeed failure Source Media tray 5 The pick motor does not rotate at the specified speed 1 Remove all media present in media path 2 Ensure media tray is not overfilled 3 Check all connections on the pick arm assembly 4 Check all connecti...

Page 97: ...heck all connections on the pick arm assembly 4 Check all connections on the system card assembly 5 Replace the pick arm assembly if problem remains Go to Operator panel door assembly removal T656 on page 4 49 6 Replace system card assembly if problem remains Go to System card assembly removal on page 4 76 245 69 Pick motor control failure Source Media tray 5 The pick motor does not reach the prop...

Page 98: ...to sensor input late jam service check See Sensor input late jam service check on page 2 123 250 09 Sensor input late jam Source MPF The media is late reaching the sensor input within the specified time Go to sensor input late jam service check See Sensor input late jam service check on page 2 123 250 10 Sensor input late jam Source MPF The media is late reaching the sensor input within the specif...

Page 99: ...ia for proper installation 4 Check for obstructions in media path 5 Ensure the envelope feeder assembly is properly installed 6 Check all connections on the envelope feeder assembly 7 Replace the envelope feeder assembly if problem remains 260 05 Sensor envelope feeder pass through lingering jam Source Envelope feeder The media reached the sensor envelope feeder pass through but did not clear it i...

Page 100: ...aching the sensor input within the specified time Go to sensor input late jam service check See Sensor input late jam service check on page 2 123 260 11 Sensor input late jam Source Envelope feeder The media is late reaching the sensor input within the specified time Go to sensor input late jam service check See Sensor input late jam service check on page 2 123 260 12 Sensor input late jam Source ...

Page 101: ...o High capacity output Output expander The media is late reaching the sensor output pass through within the specified time See Sensor output pass through late jam service check on page 2 143 271 05 x bin number Sensor output pass through lingering jam Applies to High capacity output Output expander The media reached the sensor output pass through but did not clear it in the specified time See Sens...

Page 102: ... The media reached the sensor output pass through but did not clear it in the specified time See Sensor output pass through lingering jam service check on page 2 144 27x 50 x bin number Left tamper does not leave home position failure Applies to Offset stacker The sensor left tamper HP does not detect that the tamper has moved from home position 1 Check all the connections on the output option con...

Page 103: ...r mailbox empty within the specified time See Sensor mailbox empty late jam service check on page 2 146 27x 54 x bin number Sensor output pass through lingering jam Applies to Mailbox The media reached the sensor output pass through but did not clear it in the specified time See Sensor output pass through lingering jam service check on page 2 144 27x 55 x bin number Sensor mailbox empty lingering ...

Page 104: ...er A software failure has occurred with the output option 1 Turn the machine off on 2 Replace the output option if problem remains 28x 31 x bin number Transport motor encoder not detected Applies to StapleSmart finisher The output option transport motor encoder is not detected upon startup 1 Check all connections on the output option controller card 2 Replace the output option if problem remains 2...

Page 105: ...number Stapler drive motor jammed Applies to StapleSmart finisher The stapler assembly has jammed while stapling or the stapler drive motor has failed 1 Check all the connections on the controller card and the stapler assembly 2 Remove the staple cartridge and remove all jammed staples If the cartridge is jammed and can not be removed go to step 3 3 Remove the stapler assembly Go to SFP stapler as...

Page 106: ...ly Go to SFP stapler assembly stapler unit assembly removal on page 4 183 28x 39 x bin number Staple ready home position jam Applies to StapleSmart finisher The sensor self priming within the stapler assembly does not detect a ready staple in the specified time during mechanical reset 1 Check all the connections on the controller card and the stapler assembly 2 Remove the staple cartridge and remo...

Page 107: ... right removal on page 4 188 4 Replace the output option if problem remains 28x 41 x bin number Left tamper does not move to home position failure Applies to StapleSmart finisher The sensor left tamper HP does not detect that the tamper has reached home position 1 Check all the connections on the output option controller card 2 Check the tamper drive belt for damage and replace if needed 3 Replace...

Page 108: ... connections on the output option controller card 2 Check the tamper drive belt for damage and replace if needed 3 Replace the right tamper motor assembly Go to SFP stapler assembly tamper drive motor assembly removal on page 4 181 4 Replace the sensor tamper HP Go to SFP stapler assembly sensor tamper HP left and right removal on page 4 188 4 Replace the output option if problem remains 28x 44 x ...

Page 109: ...on if problem remains 28x 48 x bin number Deflector gate transition to output option not detected Applies to StapleSmart finisher The sensor deflector gate HP does not detect transition of the deflector gate to the output option 1 Check all the connections on the output option controller card 2 Check the sensor deflector HP for damage and replace if needed Go to SFP stapler assembly sensor deflect...

Page 110: ...Check all the connections on the output option controller card 2 Check the tamper drive belt for damage and replace if needed 3 Replace the right tamper motor assembly Go to SFP stapler assembly tamper drive motor assembly removal on page 4 181 4 Replace the sensor tamper HP Go to SFP stapler assembly sensor tamper HP left and right removal on page 4 188 4 Replace the output option if problem rema...

Page 111: ...bin number Sensor stapler pass through late jam StapleSmart finisher The media is late reaching the sensor stapler pass through within the specified time See Sensor output pass through late jam service check on page 2 143 28x 59 x bin number Staple ready home position jam Applies to StapleSmart finisher The sensor self priming within the stapler assembly does not detect a ready staple in the speci...

Page 112: ...lamp motor control timer error during tray holder initial Applies to StapleSmart finisher A software failure has occurred with the output option 1 Turn the machine off on 2 Replace the output option if problem remains 28x 65 x bin number Bin clamp home position jam Applies to StapleSmart finisher The bin clamp home position is not detected by the sensor bin clamp HP 1 Turn the machine off on 2 Rep...

Page 113: ...pler assembly stapler unit assembly removal on page 4 183 28x 69 x bin number Staple ready home position jam Applies to StapleSmart finisher The sensor self priming within the stapler assembly does not detect a ready staple in the specified time after the staple job was sent Staples not empty 1 Check all the connections on the controller card and the stapler assembly 2 Remove the staple cartridge ...

Page 114: ...HP does not detect transition of the deflector gate to the standard bin 1 Check all the connections on the output option controller card 2 Check the sensor deflector HP for damage and replace if needed Go to SFP stapler assembly sensor deflector HP removal on page 4 191 3 Replace the output option if problem remains 281 72 x bin number Sensor media in stapler static jam Applies to StapleSmart fini...

Page 115: ...f problem remains Go to System card assembly removal on page 4 76 903 xx Paperport link driver error Code detected unusual event or timing 1 POR the machine and print a simple test page to determine if the problem is system software related or if the customer is sending a corrupted print job 2 Check all connections on the system card assembly 3 Replace the system card assembly if problem remains G...

Page 116: ...lled failure The pick arm motor has stalled or become obstructed 1 Check all the connections on the pick arm assembly 2 Check all the connections on the system card assembly 3 Replace the pick arm assembly if problem remains Go to Operator panel door assembly removal T656 on page 4 49 911 00 Pick arm motor overrun failure The pick arm motor encoder continues to detect pulse after the motor stops 1...

Page 117: ...ections on the pick arm assembly 2 Check all the connections on the system card assembly 3 Replace the pick arm assembly if problem remains Go to Operator panel door assembly removal T656 on page 4 49 915 00 Redrive motor encoder not detected failure The redrive motor encoder detection is lost during normal operation 1 Check all the connections on the duplex drive motor assembly 2 Check all the co...

Page 118: ...r type 1 Fuser does not maintain proper operating temperature within steady state control 1 Turn the machine off on and ensure the fuser unit assembly is properly installed 2 Ensure the proper voltage fuser is installed in the machine 3 Replace the fuser unit assembly if problem remains Go to Fuser unit assembly removal on page 4 22 920 01 Fuser warm up failure Fuser type 1 The fuser hot roll took...

Page 119: ...n the machine off on and ensure the fuser unit assembly is properly installed 2 Ensure the proper voltage fuser is installed in the machine 3 Replace the fuser unit assembly if problem remains Go to Fuser unit assembly removal on page 4 22 920 04 Fuser warm up failure Fuser type 1 The fuser hot roll is too cool when heating to desired temperature after slope change within standby control only 1 Tu...

Page 120: ...in the fuser nip 1 Turn the machine off on and ensure the fuser unit assembly is properly installed 2 Ensure the proper voltage fuser is installed in the machine 3 Check all connections on the fuser and LVPS card assembly 4 Replace the fuser unit assembly if problem remains Go to Fuser unit assembly removal on page 4 22 5 Replace the LVPS card assembly if problem remains Go to System card assembly...

Page 121: ...nit assembly if problem remains Go to Fuser unit assembly removal on page 4 22 920 28 Fuser warm up failure Fuser type 2 The fuser hot roll is too cool while checking for slope change in standby 1 Turn the machine off on and ensure the fuser unit assembly is properly installed 2 Ensure the proper voltage fuser is installed in the machine 3 Replace the fuser unit assembly if problem remains Go to F...

Page 122: ...user is installed in the machine 3 Check all connections on the fuser and LVPS card assembly 4 Replace the fuser unit assembly if problem remains Go to Fuser unit assembly removal on page 4 22 5 Replace the LVPS card assembly if problem remains Go to System card assembly removal on page 4 76 or LVPS card assembly removal 920 50 Fuser under temperature Fuser type 1 Fuser page count has exceeded lif...

Page 123: ...oblem remains Go to Fuser unit assembly removal on page 4 22 920 75 Fuser under temperature Fuser type 2 Fuser page count has exceeded life Fuser does not maintain proper operating temperature within steady state control Replace the fuser unit assembly if problem remains Go to Fuser unit assembly removal on page 4 22 920 76 Fuser warm up failure Fuser type 2 Fuser page count has exceeded life The ...

Page 124: ...it assembly is properly installed 2 Ensure the proper voltage fuser is installed in the machine 3 Replace the fuser unit assembly if problem remains Go to Fuser unit assembly removal on page 4 22 922 02 Fuser warm up failure Fuser type 1 The fuser hot roll does not reach the beginning lamp detection parameter in the specified time 1 Turn the machine off on and ensure the fuser unit assembly is pro...

Page 125: ...l has timed out and not reached final lamp detection during the specified time 1 Turn the machine off on and ensure the fuser unit assembly is properly installed 2 Ensure the proper voltage fuser is installed in the machine 3 Check all connections on the fuser and LVPS card assembly 4 Replace the fuser unit assembly if problem remains Go to Fuser unit assembly removal on page 4 22 5 Replace the LV...

Page 126: ...the machine off on and ensure the fuser unit assembly is properly installed 2 Ensure the proper voltage fuser is installed in the machine 3 Check all connections on the fuser and LVPS card assembly 4 Replace the fuser unit assembly if problem remains Go to Fuser unit assembly removal on page 4 22 5 Replace the LVPS card assembly if problem remains Go to System card assembly removal on page 4 76 or...

Page 127: ...age 4 76 or LVPS card assembly removal 922 28 Fuser warm up failure Fuser type 2 The fuser hot roll does reach the final lamp detection parameter but not in the specified time 1 Turn the machine off on and ensure the fuser unit assembly is properly installed 2 Ensure the proper voltage fuser is installed in the machine 3 Check all connections on the fuser and LVPS card assembly 4 Replace the fuser...

Page 128: ...o steady state control in time Fuser type 2 The control code has gotten lost this should really be a software error Turn the machine off on 922 31 Fuser warm up failure Fuser type 2 The fuser hot roll did not reach operating temperature within new enhanced control 1 Turn the machine off on and ensure the fuser unit assembly is properly installed 2 Ensure the proper voltage fuser is installed in th...

Page 129: ...em remains Go to Fuser unit assembly removal on page 4 22 922 53 Fuser warm up failure Fuser type 1 Fuser page count has exceeded life The fuser hot roll does reach the final lamp detection parameter but not in the specified time Replace the fuser unit assembly if problem remains Go to Fuser unit assembly removal on page 4 22 922 54 Fuser warm up failure Fuser type 1 Fuser page count has exceeded ...

Page 130: ...user type 2 Fuser page count has exceeded life The fuser hot roll did not reach operating temperature within new enhanced control Replace the fuser unit assembly if problem remains Go to Fuser unit assembly removal on page 4 22 922 82 Fuser warm up failure Fuser type 2 Fuser page count has exceeded life The fuser hot roll does not reach operating temperature after increasing interpage gap Replace ...

Page 131: ... if problem remains Go to Fuser unit assembly removal on page 4 22 923 75 Fuser over temperature failure Fuser type 2 The fuser hot roll has exceeded the proper operating temperature Replace the fuser unit assembly if problem remains Go to Fuser unit assembly removal on page 4 22 923 76 Fuser over temperature failure Fuser type 2 The fuser hot roll has exceeded the proper operating temperature Rep...

Page 132: ... failed Replace the fuser unit assembly if problem remains Go to Fuser unit assembly removal on page 4 22 925 00 Incorrect fuser or fuser lamp detected Fuser type 1 The machine detected a 115 V lamp in a 220 V machine The fuser lamp has an excessive wattage rating 1 Turn the machine off on and ensure the fuser unit assembly is properly installed 2 Ensure the proper voltage fuser is installed in th...

Page 133: ...wattage rating 1 Turn the machine off on and ensure the fuser unit assembly is properly installed 2 Ensure the proper voltage fuser is installed in the machine 3 Replace the fuser unit assembly if problem remains Go to Fuser unit assembly removal on page 4 22 925 27 Incorrect fuser or fuser lamp detected Fuser type 2 The machine detected a 115 V lamp in a 220 V machine The fuser lamp has an excess...

Page 134: ...he fuser lamp has an excessive wattage rating 1 Turn the machine off on and ensure the fuser unit assembly is properly installed 2 Ensure the proper voltage fuser is installed in the machine 3 Replace the fuser unit assembly if problem remains Go to Fuser unit assembly removal on page 4 22 925 76 Incorrect fuser or fuser lamp detected Fuser type 2 Fuser page count has exceeded life The machine det...

Page 135: ...es not reach the specified speed 1 Check for cooling fan obstructions 2 Check the connections on the main cooling fan 3 Replace the main cooling fan Go to Output cover assembly removal on page 4 54 927 05 Main cooling fan over speed failure The main cooling fan does not reach the specified speed 1 Check for cooling fan obstructions 2 Check the connections on the main cooling fan 3 Replace the main...

Page 136: ...ied speed 1 Check for cooling fan obstructions 2 Check the connections on the main cooling fan 3 Replace the print cartridge cooling fan Go to Print cartridge cooling fan removal on page 4 57 927 16 Print cartridge cooling fan over speed failure The Print cartridge cooling fan does not reach the specified speed 1 Check for cooling fan obstructions 2 Check the connections on the main cooling fan 3 ...

Page 137: ...ad assembly Go to Printhead 933 00 Polygon mirror motor locked No first laser The hsync signal is missing or not at the correct voltage Replace the printhead assembly Go to Printhead motor may have been corrupted or the cable may be loose or the motor may be bad the printhead assembly 2 Check all connections on the system card assembly 3 Replace the printhead assembly Go to Printhead assembly page...

Page 138: ...rive motor assembly failure No halls detected at motor start Motor type 1 The main drive motor assembly may be faulty or has failed 1 Check all connections on the system card assembly 2 Check all connections on the main drive motor assembly 3 Replace the main drive motor assembly Go to Output cover assembly removal on page 4 54 4 Replace the system card assembly if problem remains Go to System car...

Page 139: ...bly if problem remains Go to System card assembly removal on page 4 76 936 31 Main drive motor assembly failure No lock detected at motor start for motor ID Motor type 1 The main drive motor assembly may be faulty or has failed 1 Check all connections on the system card assembly 2 Check all connections on the main drive motor assembly 3 Replace the main drive motor assembly Go to Output cover asse...

Page 140: ...bly if problem remains Go to System card assembly removal on page 4 76 936 91 Main drive motor assembly failure Stall detected during speed control Motor type 1 The main drive motor assembly may be faulty or has failed 1 Check all connections on the system card assembly 2 Check all connections on the main drive motor assembly 3 Replace the main drive motor assembly Go to Output cover assembly remo...

Page 141: ...ssembly if problem remains Go to System card assembly removal on page 4 76 937 51 Main drive motor assembly failure Over speed detected during position control Motor type 1 The main drive motor assembly may be faulty or has failed 1 Check all connections on the system card assembly 2 Check all connections on the main drive motor assembly 3 Replace the main drive motor assembly Go to Output cover a...

Page 142: ...embly 1 Check all connections on the system card assembly 2 Check all connections on the main drive motor assembly 3 Replace the main drive motor assembly Go to Output cover assembly removal on page 4 54 4 Replace the system card assembly if problem remains Go to System card assembly removal on page 4 76 937 80 Main drive motor assembly failure Driver over temp detection Motor type 0 The main driv...

Page 143: ...unication lost Replace the system card assembly Go to System card assembly removal on page 4 76 940 00 System card failure LVPS zero crossing test failed Replace the system card assembly Go to System card assembly removal on page 4 76 947 00 System card failure RAM test incomplete Replace the system card assembly Go to System card assembly removal on page 4 76 948 00 System card failure Pel clock ...

Page 144: ...ts Once a component has been installed in a machine it can not be used in another machine It must be returned to the manufacturer Go to NVRAM mismatch failure service check See NVRAM mismatch failure 950 00 through 950 29 service check on page 2 148 952 xx NVRAM failure A recoverable MVRAM Cyclic Redundancy Check CRC error occurred Power the machine off on to reset the error condition 953 xx NVRAM...

Page 145: ...orrections Replace the system card assembly Go to System card assembly removal on page 4 76 959 xx Print cartridge authentication failure The system card can not properly authenticate the print cartridge or the authentication process has failed Replace the system card assembly Go to System card assembly removal on page 4 76 960 xx Memory failure RAM Memory Error RAM soldered on the card is bad Rep...

Page 146: ...Go to System card assembly removal on page 4 76 981 00 Communication failure The engine protocol violation detected by the paper port device Replace the system card assembly Go to System card assembly removal on page 4 76 982 00 Communication failure Communications error detected by the paper port device Replace the system card assembly Go to System card assembly removal on page 4 76 982 01 Commun...

Page 147: ... Command response error on the paper port Response is too large for the communications buffer Replace the system card assembly Go to System card assembly removal on page 4 76 982 12 Paperport failure Bad bottom trunk on the paper port Replace the system card assembly Go to System card assembly removal on page 4 76 982 13 Hot plug failure The printer has detected a hot plug of an optional device Lo...

Page 148: ...her than the RFID interface card a 985 xx error will occur 985 02 Service engine RFID communications Printer having problems communicating with radio 1 Check the RFID firmware card RFID interface card RFID cable and RFID option for correct installation Go to High capacity input tray HCIT pick arm bracket assembly removal on page 4 131 2 Replace the RFID UHF option Note There can be no other connec...

Page 149: ... option is installed other than the RFID interface card a 985 xx error will occur 985 04 Service engine RFID communications Radio communications are out of sync 1 Check the RFID firmware card RFID interface card RFID cable and RFID option for correct installation Go to High capacity input tray HCIT pick arm bracket assembly removal on page 4 131 2 Replace the RFID UHF option Note There can be no o...

Page 150: ...talled other than the RFID interface card a 985 xx error will occur 985 06 Service engine RFID communications Radio reported antenna problem 1 Check the RFID firmware card RFID interface card RFID cable and RFID option for correct installation Go to High capacity input tray HCIT pick arm bracket assembly removal on page 4 131 2 Replace the RFID UHF option Note There can be no other connectivity op...

Page 151: ...failure Invalid paperport parameter Replace the system card assembly Go to System card assembly removal on page 4 76 990 03 Paperport failure Invalid paperport protocol Replace the system card assembly Go to System card assembly removal on page 4 76 990 04 Paperport failure Unsupported paperport command Replace the system card assembly Go to System card assembly removal on page 4 76 990 06 Paperpo...

Page 152: ... does not operate at the specified speed reported by tray x 1 Check for obstruction in the HCIT tray lift area 2 Check the connections on the HCIT tray lift motor assembly for proper connection 3 Replace the HCIT tray lift motor drive motor assembly if problem remains Go to High capacity input tray HCIT tray lift drive motor assembly removal on page 4 126 990 53 HCIT tray lift motor ramp error The...

Page 153: ...acity input tray HCIT tray lift drive motor assembly removal on page 4 126 990 90 Sensor connection failure Hardware error sensors are not plugged on the board Replace all connections on the system card assembly 991 00 System card failure Device system card failed basic assurance test Replace the system card assembly Go to System card assembly removal on page 4 76 991 05 Checksum failure Bad check...

Page 154: ...nection Is the above sensor connected properly Replace the Sensor input Go to Sensor input removal on page 4 71 Replace the connection Step Check Yes No 1 Check the sensor fuser output for damage Is the above component free from damage Go to step 2 Replace fuser unit assembly Go to Fuser unit assembly removal on page 4 22 2 1 Enter the diagnostic mode 2 Select Base sensor test 4 Observe the line i...

Page 155: ... above sensor connected properly Replace fuser unit assembly Go to Fuser unit assembly removal on page 4 22 Replace the connection Step Check Yes No 1 Check the sensor duplex input for damage Is the above component free from damage Go to step 2 Replace the sensor duplex input Go to Sensor duplex input 2 Does the display on the operator panel change every time the sensing area of the above sensor i...

Page 156: ...ge every time the sensing area of the above sensor is interrupted or blocked The sensor is working properly Go to step 2 3 Check the above sensor for proper connection Is the above sensor connected properly Replace the external duplex unit assembly Replace the connection Step Check Yes No 1 Check the sensor duplex exit for damage Is the above component free from damage Go to step 2 Replace the ext...

Page 157: ...e the sensor pass through Go to 250 sheet controller card assembly removal on page 4 107 Replace the connection Step Check Yes No 1 1 Enter the diagnostic mode 2 Select Input tray tests 3 Select Sensor test 4 Select Envelope feeder 5 Observe the line item empty Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked The sensor is work...

Page 158: ...ep 7 Clean or replace the MPF pick roll assembly Go to MPF pick roll assembly removal on page 4 37 7 Perform a MPF print test and check the MPF pick solenoid for proper operation Does the above component operate properly Go to step 17 Replace the MPF pick solenoid Go to MPF pick solenoid assembly removal on page 4 38 8 Check media origination Did the media originate from the internal duplex Go to ...

Page 159: ...being picked from Are the above components free of excess wear and contamination Go to step 17 Clean or replace the pick roll assembly Go to Pick roll assembly removal on 17 Check the aligner assembly for obstructions Is the above component free from obstructions Go to step 18 Remove obstructions 18 Check the sensor input for proper operation Does the display on the operator panel change every tim...

Page 160: ... 28 200 29 200 37 200 38 200 39 200 47 200 48 200 49 200 57 200 58 200 59 Step Check Yes No 1 Check the media size setup and tray guides for all media trays Does the media size in use match the size set for all media trays Go to step 2 Replace the media or change the media size setup 2 Check the fuser unit assembly for obstructions Is the above component free of obstructions Remove obstructions Go...

Page 161: ...Fuser unit assembly removal on page 4 22 Replace the connection 8 Perform a print test and check the main motor assembly Is the media properly transported and able to reach the sensor fuser output Replace the main drive motor assembly Go to Output cover assembly removal on page 4 54 Replace the connection 9 Check the aligner assembly for obstructions Is the above component free from obstructions G...

Page 162: ...e media 6 Check all of the media trays and the media path for partially fed media Are the media trays and the media path free from any partially fed pieces of media Go to step 7 Remove any pre staged or jammed media 7 Check the sensor input for proper operation 1 Enter the diagnostic mode 2 Select Base sensor test 3 Observe the line item input Does the display on the operator panel change every ti...

Page 163: ...ge 4 71 Replace the connection 4 Perform a print test Does the problem remain Contact next highest level of tech support Problem solved Use this procedure for the following jams 201 02 201 07 201 27 201 32 201 50 201 52 201 57 201 75 201 77 201 82 Step Check Yes No 1 Check the media size setup and tray guides for all media trays Does the media size in use match the size set for all media trays Go ...

Page 164: ...the connection 7 Check the aligner assembly for obstructions Is the above component free from obstructions Go to step 8 Remove obstructions 8 Check the transfer roll assembly for damage Is the above component free from damage Go to step 9 Replace the transfer roll assembly Go to Transfer roll assembly removal on page 4 80 9 Perform a print test and check the main motor assembly Is the media proper...

Page 165: ...unit assembly for damage and life expiration Is the above component damaged or has it exceeded life Replace the fuser unit assembly Go to Fuser unit assembly removal on page 4 22 Go to step 5 5 Check the sensor fuser output for proper operation 1 Enter the diagnostic mode 2 Select Base sensor tests 3 Observe the line item output Does the display on the operator panel change every time the sensing ...

Page 166: ...any pre staged or jammed media 2 Check the sensor fuser output for proper operation 1 Enter the diagnostic mode 2 Select Base sensor test 3 Observe the line item input Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 4 Go to step 3 3 Check the above sensor for proper connection Is the above sensor connected properly ...

Page 167: ...ns Go to step 5 Remove obstructions 5 Check the sensor narrow media for proper operation 1 Enter the diagnostic mode 2 Select Base sensor tests 3 Observe the line item output Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 7 Go to step 6 6 Check the above sensor for proper connection Is the above sensor connected pr...

Page 168: ...any pre staged or jammed media 2 Check the sensor narrow media for proper operation 1 Enter the diagnostic mode 2 Select Base sensor test 3 Observe the line item input Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 4 Go to step 3 3 Check the above sensor for proper connection Is the above sensor connected properly ...

Page 169: ...ge 4 85 6 Perform a print test and check the redrive motor assembly for proper operation Does the above component operate properly Go to step 7 Replace the redrive motor assembly Go to Redrive assembly removal on page 4 63 7 Perform a print test and check the duplex drive motor assembly for proper operation Does the above component operate properly Go to step 8 Replace the duplex drive motor assem...

Page 170: ...r test Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 14 Replace the external duplex assembly 14 Perform a print test using the duplex Does the problem remain Contact next highest level of tech support Problem solved Use this procedure for the following jams 230 01 230 05 232 00 Step Check Yes No 1 Check media orig...

Page 171: ...to step x Remove obstructions 8 Check the external duplex unit assembly for proper installation Is the above component properly installed Go to step 9 Remove then properly re install the external duplex unit assembly 9 Check the sensor duplex input for proper operation Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step...

Page 172: ...Is the above sensor connected properly Replace the sensor duplex input Go to Sensor duplex input Replace the connection 5 Is the media path free from partially fed or jammed media staged or jammed media 6 Check the sensor duplex input for proper operation Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 7 Replace the...

Page 173: ...new Go to step 4 4 Check the media tray pass through areas for obstructions Are the pass through areas in all the media trays free from obstructions Go to step 5 Remove obstructions 5 Check the two pick roll assemblies in the media tray being picked from Are the above components free of excess wear and contamination Go to step 6 Clean or replace the pick roll assembly Go to Pick roll assembly remo...

Page 174: ...blem solved Use this procedure for the following jams 242 08 242 40 243 08 243 40 244 08 244 40 245 08 245 40 Step Check Yes No 1 Check the media size setup and tray guides for all media trays Does the media size in use match the size set for all media trays Go to step 2 Replace the media or change the media size setup 2 Check the media tray pass through areas for obstructions Are the pass through...

Page 175: ...245 13 245 36 Step Check Yes No 1 Check the media path for partially fed or jammed media Is the media path free from partially fed or jammed media Go to step 2 Remove any pre staged or jammed media 2 Check the appropriate media tray sensor pass through for proper operation 1 Enter the diagnostic mode 2 Select Input tray tests 3 Sensor test 4 Select the appropriate tray number 3 Observe the line it...

Page 176: ... the above sensor for proper connection Is the above sensor connected properly Replace the stapler unit assembly Go to SFP stapler assembly stapler unit assembly removal on page 4 183 Replace the connection 5 Perform a print test using the output option Does the error continue Replace the output option Problem solved Step Check Yes No 1 Check the output option for proper installation Is the above ...

Page 177: ... Check the sensor stapler pass through for proper operation 1 Enter the diagnostic mode 2 Select Finisher sensor test 3 Select Sensor test 4 Select pass media 5 Observe the line item passthru Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked Go to step 4 Go to step 3 3 Check the above sensor for proper connection Is the above se...

Page 178: ...nsor for proper connection Is the above sensor connected properly Replace the sensor output pass through Go to High capacity stacker sensor pass through removal on page 4 145 Go to 5 bin mailbox sensor pass through removal on page 4 91 Go to Output expander sensor pass through removal on page 4 170 Replace the connection 5 Perform a print test using the output option Does the error continue Replac...

Page 179: ...e 4 145 Go to 5 bin mailbox sensor pass through removal on page 4 91 Go to Output expander sensor pass through removal on page 4 170 Replace the connection 5 Perform a print test using the output option Does the error continue Replace the output option Problem solved Step Check Yes No 1 Check the media path for partially fed or jammed media Is the media path free from partially fed or jammed media...

Page 180: ...nstall the output option 2 Check for obstructions in the media path between the base machine and the output option Is the media path free from obstructions Go to step 3 Remove obstructions 3 Check the sensor mailbox empty for proper operation 1 Enter the diagnostic mode 2 Select Output bin tests 3 Select Sensor test 4 Select Output bin x 5 Observe the line item mailbox empty Does the display on th...

Page 181: ...ensing area of the above sensor is interrupted or blocked Go to step 5 Go to step 4 4 Check the above sensor for proper connection Is the above sensor connected properly Replace the sensor mailbox empty Go to 5 bin mailbox sensor media bin empty removal on page 4 92 Replace the connection 5 Perform a print test using the output option Does the error continue Replace the output option Problem solve...

Page 182: ...properly Go to step 3 3 Check the above sensor for proper connection Is the above sensor connected properly Replace the sensor toner empty Go to Sensor toner empty removal on page 4 71 Replace the connection Warning When replacing any of the following components NVM card assembly T656 only System card assembly All models Only replace one component at a time replace the required component and perfo...

Page 183: ...lem continues replace the original operator panel or go to NVM card assembly removal on page 4 79 Does the error continue Contact the next level of support Problem solved 6 If the problem continues replace the original system card assembly with a new and not previously installed component Go to System card assembly removal on page 4 76 Contact the next level of support Problem solved panel door as...

Page 184: ...hite stripes or bands side to side direction on page 2 157 Vertical stripes Vertical stripes process direction on page 2 158 Horizontal stripes Horizontal stripes side to side direction on page 2 159 Partial lack Partial lack on page 2 161 Spots Spots on page 2 162 Afterimage After image on page 2 163 Background fog Background fog on page 2 165 Skew Skew on page 2 166 Media damage Media damage on ...

Page 185: ...Go to step 4 Replace the transfer roll assembly Go to Transfer roll assembly removal on page 4 80 4 Check the print cartridge for proper installation Is the print cartridge properly installed Go to step 5 Inspect clean and reinstall replace the print cartridge 5 Check the laser beam route Check for debris between the printhead assembly and the PC drum Is the laser beam route free of debris and the...

Page 186: ...connected Replace the printhead assembly Go to Printhead assembly removal page 4 60 or Printhead assembly Replace the connections 8 Perform a print test Does the problem remain Contact next highest level of tech support Problem solved Step Check Yes No 5230n dn on page 4 61 and T656 on 5350dn 5530dn removal ...

Page 187: ...install the transfer roll assembly 4 Check the left and right transfer roll bracket Are the above components free from damage Go to step 5 Replace the left and or right transfer roll brackets Go to Printhead assembly removal page 4 60 or Printhead assembly page 4 61 5 Check the transfer roll assembly for contamination and wear Is the above component free of excess wear and contamination Go to step...

Page 188: ...ace the HVPS card assembly Go to HVPS card assembly removal on page 4 24 Replace the connections 9 Check the printhead assembly for proper connection Is the above component properly connected Replace the printhead assembly Go to Printhead assembly removal page 4 60 or Printhead assembly Replace the connections 10 Check the system card assembly for proper connection Is the above component properly ...

Page 189: ... installation Is the above component properly installed Go to step 3 Inspect clean and reinstall replace the print cartridge 3 Check the charge roll HVPS card assembly connections Is the above component properly connected Replace the HVPS card assembly Go to HVPS card assembly removal on page 4 24 Replace the connection 4 Check the system card assembly for proper connection Is the above component ...

Page 190: ...window 4 Check the print cartridge for proper installation Is the above component properly installed Go to step 5 Inspect clean and reinstall replace the print cartridge 5 Check the transfer roll assembly for contamination and wear Is the above component free of excess wear and contamination Go to step 6 Replace the transfer roll assembly Go to Transfer roll assembly removal on page 4 80 6 Check t...

Page 191: ...e the print cartridge 4 Check the transfer roll assembly for contamination and wear Is the above component free of excess wear and contamination Go to step 5 Replace the transfer roll assembly Go to Transfer roll assembly removal on page 4 80 5 Check the printhead assembly for proper connection Is the above component properly connected Replace the printhead assembly Go to Printhead assembly Printh...

Page 192: ... door removal on page 4 7 4 Check the transfer roll assembly for contamination and wear Is the above component free of excess wear and contamination Go to step 5 Replace the transfer roll assembly Go to Transfer roll assembly removal on page 4 80 5 Check the print cartridge for proper installation Is the above component properly installed Go to step 6 Inspect clean and reinstall replace the print ...

Page 193: ... or contamination 3 Check the print cartridge for proper installation Is the above component properly installed Go to step 4 Inspect clean and reinstall replace the print cartridge 4 Check the charge roll assembly for contamination and wear Is the above component free of excess wear and contamination Go to step 5 Replace the charge roll assembly Go to Access door removal on page 4 7 5 Check the tr...

Page 194: ... assembly page 4 22 Go to step 7 7 Check the HVPS card assembly for proper connection Is the above component properly connected Replace the HVPS card assembly Go to HVPS card assembly removal on page 4 24 Replace the connections 8 Perform a print test Does the problem remain Contact next highest level of tech support Problem solved Step Check Yes No to cool down CAUTION Allow the fuser unit assemb...

Page 195: ...amination Go to step 4 Remove debris or clean the printhead assembly window 4 Check the transfer roll assembly for contamination and wear Is the above component free of excess wear and contamination Go to step 5 Replace the transfer roll assembly Go to Transfer roll assembly removal on page 4 80 5 Check the printhead installation Is the above component properly installed Go to step 6 Reinstall and...

Page 196: ...l assembly for contamination and wear Is the above component free of excess wear and contamination Go to step 5 Replace the charge roll assembly Go to Access door removal on page 4 7 5 Check the transfer roll assembly for contamination and wear Is the above component free of excess wear and contamination Go to step 6 Replace the transfer roll assembly Go to Transfer roll assembly removal on page 4...

Page 197: ...d adjust the printhead assembly Go to Printhead assembly removal page 4 60 or Printhead assembly page 4 61 8 Perform a print test Does the problem remain Contact next highest level of tech support Problem solved Step Check Yes No 1 Check the media condition Load new dry recommended media Re print the defective image Does the error continue Go to step 2 Problem solved Step Check Yes No Leading edge...

Page 198: ...n or cracks on the heat roll and or pressure roll Replace the fuser unit assembly Go to Fuser unit assembly page 4 22 Go to step 4 3 Perform a print test Does the problem remain Contact next highest level of tech support Problem solved Step Check Yes No to cool down CAUTION Allow the fuser unit assembly removal on ...

Page 199: ...l replace the print cartridge 4 Check the transfer roll assembly for contamination and wear Is the above component free of excess wear and contamination Go to step 5 Replace the transfer roll assembly Go to Transfer roll assembly removal on page 4 80 5 Check the HVPS card assembly for proper connection Is the above component connected properly Go to step 6 Replace the connections 6 Check the print...

Page 200: ...dia into the media tray assembly and ensure all guides are set correctly Properly install the media tray assembly into the printer Re print the defective image Does the error continue Go to step 3 Problem solved 3 Check for obstructions in the area of the media feed units Are the media feed unit assembly free from any obstructions Go to step 4 Remove obstructions 4 Check the transfer roll assembly...

Page 201: ...tallation placement Check the installation surface for irregularities Check for missing printer foot Is the setup surface normal Go to step 2 Correct the installation placement 2 Check the media feed Remove the media tray assembly Properly load media in the media tray assembly Properly install the media tray assembly in the printer Re print the defective image Does the error continue Go to step 3 ...

Page 202: ...r panel door assembly removal T656 on page 4 49 Does the problem remain Go to step 6 Replace the aligner assembly Go to Output cover assembly removal on page 4 54 6 Check the heat roll and pressure roll Remove the fuser unit assembly Is there contamination or cracks on the heat roll and or pressure roll Replace the fuser unit assembly Go to Fuser unit assembly page 4 22 Inspect the machine for obs...

Page 203: ...s on the heat roll and or pressure roll Replace the fuser unit assembly Go to Fuser unit assembly page 4 22 Go to step 4 4 Check the LVPS card assembly for proper connection Is the above component connected properly Replace the LVPS card assembly Go to System card assembly removal on page 4 76 or LVPS card assembly page 4 30 Remove then reinsert the LVPS card assembly 5 Perform a print test Does t...

Page 204: ...y state Go to step 5 Go to step 4 4 Change the printer status to online Did this fix the issue Problem resolved Go to step 5 5 Does the IP address displayed on the network settings page match the IP address in the port of the drivers using the printer Go to step 10 Go to step 6 6 Does the LAN use DHCP Note A printer should use a static IP address on a network Go to step 7 Go to step 9 7 Are the fi...

Page 205: ...dministrator 18 Verify that the wireless card is properly seated on the controller board Is the wireless card seated correctly Go to step 20 Go to step 19 19 Properly reseat the wireless card Did this fix the problem Problem resolved Go to step 20 20 Is the antenna damaged Go to step 22 Go to step 21 21 Replace the antenna Did this fix the problem Problem resolved Go to step 22 22 Verify that the ...

Page 206: ...2 172 Service Manual ...

Page 207: ...by an asterisk Saves a displayed menu item as the new user default setting Note When a new setting is saved as the user default setting it remains in effect until a new setting is saved or until factory defaults are restored Note Settings chosen from a software program can also change or override the user default settings selected from the printer control panel 4 Keypad Enter numbers or symbols on...

Page 208: ...he settings and operations used while manufacturing and servicing the printer Configuration Menu 1 Turn off the printer 2 Press and hold and 3 Turn on the printer 4 Release the buttons after 10 seconds The Configuration Menu group contains a set of menus settings and operations which are infrequently required by a user Generally the options made available in this menu group are used to configure a...

Page 209: ... Input source tests on page 3 7 Tray 2 if installed Tray 3 if installed Tray 4 if installed Tray 5 if installed MP Feeder Env Feeder if installed Prt Quality Pgs See Print quality pages Prt Quality Pgs on page 3 7 HARDWARE TESTS Panel Test See Panel Test on page 3 8 Button Test See Button Test on page 3 8 DRAM Test See DRAM Test on page 3 8 USB HS Test Mode See USB HS Test Mode on page 3 9 RFID Op...

Page 210: ...le Test See Staple Test on page 3 18 Feed Tests See Feed Tests finisher on page 3 18 Sensor Test See Sensor Test finisher on page 3 18 BASE SENSOR TEST See BASE SENSOR TEST on page 3 19 Toner See Toner Level Toner level sensor remove the cartridge and replace to actuate the sensor on page 3 19 Input See Input Input sensor on page 3 19 Output See Output Output exit sensor on page 3 19 NarrowMedia S...

Page 211: ...s settings 3 Use or to select the margin setting you need to change and press 4 Use to decrease or to increase the values and press to reset the value The message Submitting selection displays and the original REGISTRATION screen appears with the beside the previously selected margin setting EP SETUP EP Defaults See EP Defaults on page 3 21 Fuser Temp See Fuser Temperature Fuser Temp on page 3 21 ...

Page 212: ...essage Quick Test Printing appears on the display Once the Quick Test Page completes printing the Registration screen displays again Variable Description Value Direction of change T Top margin 25 to 25 Each increment causes approximately 4 pels shift at 600 dpi A positive change moves the image down the page and increases the top margin A negative change moves the image up and decreases the top ma...

Page 213: ...aper regardless of the duplex setting or the presence of a duplex option Press Back to return to PRINT TESTS Print quality pages Prt Quality Pgs The purpose of this diagnostic function is to allow printing of the print quality test pages with the toner cartridge lockout function disabled The print quality pages consist of four pages Page one contains a mixture of graphics and text Page two is gray...

Page 214: ... writes patterns of data to DRAM to verify that each bit in memory can be set and read correctly To run the DRAM Test 1 Select DRAM Test from the menu The message DRAM Test Testing displays Then the message Resetting Printer appears and the power indicator light blinks green The following type of message appears xxx represents the installed DRAM size P represents the number of times the memory tes...

Page 215: ...r off Port Test Appears on the display Port 0 Test J Test K Test SEO NAK Test Packet Test Force Enabled USB High Speed Certification Testing Port 1 Test J Test K Test SEO NAK Test Packet Test Force Enabled USB High Speed Certification Testing Port 2 Test J Test K Test SEO NAK Test Packet Test Force Enabled USB High Speed Certification Testing Port 3 Test J Test K Test SEO NAK Test Packet Test Forc...

Page 216: ...rk properly the RFID media used for the test should contain an RFID tag that is positioned within the first half of the page from the leading edge If the page looks like this If the page looks like this Then step 1 of the test passed Proceed to step 2 Then the test has failed This is an indication that the RFID tag could not be written to Possible causes 1 Bad RFID media 2 RFID UHF option failure ...

Page 217: ...d This is an indication that the RFID tag could not be read because the RFID sheet printed in step 1 was not reloaded or reloaded incorrectly for step 2 Try the test again with a new piece of RFID media and make sure the sheet printed in step 1 is reloaded into Tray 2 during step 2 Step 1 Step 1 is complete 2 Press Continue Step 2 1 Place a sheet of plain paper i 2 Press Continue Step two is compl...

Page 218: ...ad an RFID tag when it was not supposed to Possible causes 1 RFID media was printed instead of plain media 2 A separate RFID tag may be placed in close proximity to the RFID option 3 RFID UHF option failure Try the test again making sure that plain media is used for step 3 If the test fails again inspect the printer to make sure there are no RFID tags in close proximity to the RFID option For exam...

Page 219: ...et the top margin in REGISTRATION before setting the duplex top margin See REGISTRATION on page 3 5 To set the Top Margin duplex 1 Print the Quick Test duplex a Select Quick Test from DUPLEX TESTS b Select Single c Hold the page to the light to see the whether the top margin of the backside aligns with the top margin of the frontside 2 Select Top Margin from DUPLEX TESTS 3 Use or to select the mar...

Page 220: ... the Duplex Feed 1 Test 1 Select Duplex Feed 1 from DUPLEX TESTS The power indicator blinks while the paper is feeding and the message Duplex Feed 1 Feeding displays The message Duplex Feed 1 Clear Paper displays when the paper reaches paper stop position 1 and the power indicator turns on solid 2 Remove the media from the duplex unit and clear the message on the operator panel by pressing Stop Du...

Page 221: ...sensors are working correctly To run the Input Tray Sensor Test 1 Select the Sensor Test from INPUT TRAY TESTS 2 Select the input source from the sources displayed on the Sensor Test menu All installed sources are listed 3 Select the sensor to test Various sources have different combinations of sensors See the table below sensor selected OP displays Empty Input tray empty sensor Low Input tray pap...

Page 222: ...inuous media continues feeding from the selected source until Stop is pressed Press Back to return to OUTPUT BIN TESTS Feed To All Bins This test can be used to verify that the printer can feed media to the standard bin or any installed output options No information will be printed on the test pages as the printhead is not engaged during the feed test The media feeds from the default paper source ...

Page 223: ...IN TESTS 2 Select Output Bin x x number of the output option to be tested from Sensor Tests The following screen is displayed Output Bin x passThru Open Full Open NearFull Open passThru Pass thru sensor Full Bin full sensor NearFull Bin near full sensor 3 Manually actuate each of the output expander sensors and the display by each sensor toggles from Open to Closed 4 Press Back or Stop to exit the...

Page 224: ...eSmart FINISHER TESTS Staple Test This test verifies the staple mechanism by sending eight sheets of media from the printers default paper source and stapling the sheets To run the Staple Test 1 Select Staple Test from FINISHER TESTS 2 Select the output bin and press While the test runs the power indicator blinks and the message Staple Test Running displays During the test no buttons are active an...

Page 225: ...ide the printer are working correctly To run the Base Sensor Test 1 Select BASE SENSOR TEST from the DIAGNOSTICS menu The following sensors are listed Toner Level Toner level sensor remove the cartridge and replace to actuate the sensor Input Input sensor Output Output exit sensor NarrowMedia Output exit sensor Front Door Front door sensor 2 Manually actuate the sensors to verify that each sensor ...

Page 226: ...ed to communicate information about certain areas of the printer that cannot be determined using hardware sensors The configuration IDs are originally set at the factory when the printer is manufactured however the servicer may need to reset Configuration ID 1 or Configuration ID 2 whenever you replace the system board The IDs consist of eight hexadecimal characters including 0 through 9 and A thr...

Page 227: ...y default value Sometimes this is used to help correct print quality problems To restore EP Defaults 1 Select EP Defaults from EP SETUP 2 Select Restore to reset the values to the factory settings and select Do Not Restore to exit without changing the settings Fuser Temperature Fuser Temp This adjustment can be used to help solve some customer problems with paper curl on low grade papers and probl...

Page 228: ...e default setting is Medium Gap Adjust The setting adjusts the minimum gap between sheets Increasing this value may reduce curl of some printed media and eliminate some output bin stacking problems However increasing this value also results in slower overall performance measured in pages per minute The range of values is 0 to 255 and the default value is 0 Auto Dark Adj The Auto Dark Adj can be ad...

Page 229: ...he log is full the oldest error is discarded Identical errors in consecutive positions in the log are entered so there may be repetitions All 2xx and 9xx error messages are stored in the event log To view the event log 1 Select Display Log from EVENT LOG Up to three error codes display at a time Press or to view additional error codes 2 Press Back to return to the EVENT LOG menu Print Log Addition...

Page 230: ...clear the Event Log or NO to exit the Clear Log menu If YES is selected Deleting EVENT LOG displays on the screen Press Back to return to EVENT LOG This selection exits Diagnostics mode and Resetting the Printer displays The printer performs a POR and the printer returns to normal mode The printed event log can be faxed to Dell or your next level of support for verification or diagnosis EXIT DIAGN...

Page 231: ...nt Cnt Value on page 3 25 Reset Cnt See Maintenance page counter reset Reset Cnt on page 3 26 Prt Quality Pgs See Print quality pages Prt Quality Pgs on page 3 26 Reports See Reports on page 3 26 SIZE SENSING See SIZE SENSING on page 3 27 Panel Menus See Panel Menus on page 3 27 PPDS Emulation See PPDS Emulation on page 3 27 Demo Mode See Demo Mode on page 3 27 Factory Defaults See Factory Default...

Page 232: ... Quality Test Pages select Prt Quality Pgs from CONFIG MENU The message Printing Quality Test Pages is displayed The following is included in the CONFIG MENU version of the first print quality test page Device information Printer revision levels Cartridge information Printer margin settings Minimum stroke width The print quality test consist of four pages Page one contains a mixture of graphics an...

Page 233: ...press Press Back to exit Panel Menus Settings are Disable and Enable The default is Enable PPDS Emulation This menu item allows the user to enable or disable PPDS emulation data stream When this setting is enabled the following settings are also changed SmartSwitch settings for each port are turned off The printer language is changed to PPDS Emulation Users can still switch languages on the operat...

Page 234: ...g controls the tray the user is directed to fill Selections are Auto default MP Feeder and Manual Paper Env Prompts This setting controls the tray the user is directed to refill when specific envelope size is out The selections are Auto default MP Feeder Envelope Feeder and Manual Env Action for Prompts The three settings are Prompt user Continue or Use current Make a setting change and the press ...

Page 235: ...the Printer displays and the printer performs a POR and restarts in normal mode Understanding the printer control panel model T656 Item Description 1 Display View printing options as well as status and error messages 2 Keypad Enter numbers or symbols on the display 3 Home Press to return to the home screen 1 2 ABC 3 DEF 6 MNO 5 JKL 4 GHI 9 WXYZ 8 TUV 7 PQRS 0 Exit Config Menu models 5230n dn 5350d...

Page 236: ...ics Menu group consists of menus settings and operations that are used to diagnose various printer problems Note While the Diagnostics menu group is active all host interfaces are offline See Entering Diagnostics Menu model T656 on page 3 31 for more information Configuration Menu 1 Turn off the printer 2 Press and hold the 2 and 6 buttons simultaneously for about 10 seconds 3 Turn on the printer ...

Page 237: ...y 3 if installed Tray 4 if installed Tray 5 if installed MP Feeder Envelopes MP Feeder if installed Printing Quality Pages See Printing Quality Pages on page 3 35 HARDWARE TEST See HARDWARE TESTS on page 3 36 Panel Test See Panel Test on page 3 36 Button Test See Button Test on page 3 36 DRAM Test See DRAM Test on page 3 37 USB HS Test Mode See USB HS Test Mode on page 3 37 DUPLEX TESTS if install...

Page 238: ... Quick Disk Test See Quick Disk Test on page 3 43 Disk Test Clean See Quick Disk Test on page 3 43 PRINTER SETUP See PRINTER SETUP on page 3 44 Defaults See Defaults on page 3 44 Printed Page Count See Printed Page Count on page 3 44 Perm Page Count See Permanent Page Count on page 3 44 Serial Number See Serial Number on page 3 44 Engine Settings 1 through 16 See Engine Settings 1 through 16 on pa...

Page 239: ...e See Menu Settings Page on page 3 47 EVENT LOG See EVENT LOG on page 3 47 Display Log See Display Log on page 3 47 Print Log See Print Log on page 3 48 Clear Log See Clear Log on page 3 48 Description Value Direction of change Top Margin 25 to 25 Each increment causes approximately 4 pels shift at 600 dpi A positive change moves the image down the page and increases the top margin A negative chan...

Page 240: ... all changed values The device prints a Quick Test page from the appropriate paper tray While the Quick Test page prints Printing Alignment Page appears on the LCD Quick Test The Quick Test contains the following information Device information Printer margin settings Alignment diamonds at the top bottom and each side Horizontal lines for skew adjustment General printer information including curren...

Page 241: ...pattern is printed only on the first envelope Note The Print Test Page always prints on one side of the paper regardless of the duplex setting or the presence of a duplex option Touch Back to return to PRINT TESTS Printing Quality Pages The purpose of this diagnostic function is to allow printing of the print quality test pages with the toner cartridge lockout function disabled The print quality p...

Page 242: ...rom this menu Panel Test Button Test DRAM Test USB HS Test Mode Panel Test This test automatically toggles each pixel of the touchscreen through every contrast level beginning with the darkest and on to the brightest This test continues until you press Stop Button Test The Button Test verifies the operation of the buttons on the operator panel When you select Button Test a diagram of the operator ...

Page 243: ...r but additional digits appear as needed Each time a test is completed the number of pass and failures increments If the test fails the message Failure displays for approximately three seconds and the failure count increases by one The test continues until all standard and optional DRAM is tested Once the maximum pass count or fail count is reached the test is stopped the power indicator is turned...

Page 244: ...e placement of the first scan line on the front and back side of a duplexed sheet The single test stops automatically when a single duplex sheet is printed and the continuous test continues until you press Stop Top Margin duplex This setting controls the offset between the first scan line on the front of the duplex page and the first scan line on the back of the page Therefore be sure to set the t...

Page 245: ...e left and narrows the left margin 4 Touch Submit 5 Print the Quick Test duplex again to verify the adjustment Repeat if necessary Sensor Test duplex This test is used to determine whether or not the duplex sensors and switches are working correctly The test allows you to actuate the duplex input sensor located in the back part of the duplex unit and the duplex exit sensor located in the return pa...

Page 246: ...eding displays The message Duplex Feed 2 Clear Paper displays when the paper reaches the duplex paper stop position 2 and the power indicator turns on solid 2 Remove the media from the duplex unit and clear the message on the operator panel by touching Back or pressing Stop INPUT TRAY TESTS Feed Tests input tray This test lets the servicer observe the paper path as media is feeding through the pri...

Page 247: ... exit the test OUTPUT BIN TESTS Feed Tests output bins Use these tests to verify that media can be fed to the standard output bin No information is printed on the media fed to the output bin because the printhead is not engaged during this test These tests can use any media size or envelope supported by the printer To run the Feed Tests for the output bins 1 Touch to select Feed Tests from the OUT...

Page 248: ...to exit the test BASE SENSOR TEST This test is used to determine if the sensors located inside the printer are working correctly To run the Base Sensor Test 1 Select BASE SENSOR TEST from the DIAGNOSTICS menu The following sensors are listed Toner Level Toner level sensor remove the cartridge and replace to actuate the sensor Input Input sensor Output Output exit sensor NarrowMedia Output exit sen...

Page 249: ...Press Stop to return to the Device Tests menu Disk Test Clean Warning This test destroys all data on the disk and should not be attempted on a good disk Also note that this test may run approximately 1 hours depending on the disk size To run the Disk Test Clean Test 1 Touch to select Disk Test Clean from the Device Tests menu Contents will be lost Continue message displays to warn the user that al...

Page 250: ...d data may be lost It cannot be undone Printed Page Count The page count can only be viewed and cannot be changed Touch Back to return to Diagnostics Menu Permanent Page Count The permanent page count can only be viewed and cannot be changed Touch Back to return to Diagnostics Menu Serial Number The serial number can only be viewed and cannot be changed Touch Back to return to Diagnostics Menu Eng...

Page 251: ... a keyboard with 1 through 0 and a through f The current values for Configuration ID 1 and Configuration ID 2 are displayed Use keys to type the numbers for the two configuration IDs Use the left arrow to move over a digit from the right of the number toward the left When the numbers are correct touch Submit If you have a question touch the question mark icon To exit without changing the numbers t...

Page 252: ... on some types of media The fuser temperature can be adjusted to Normal Lower Lowest The default is Normal Touch Back to return to Diagnostics Menu Fuser Page Count The fuser page count can only be viewed and cannot be changed Touch Back to return to Diagnostics Menu Warm Up Time You can change the amount of time the printer warms up before allowing pages to print by changing this setting from 0 t...

Page 253: ...are Tests Duplex Tests Input Tray Tests Output Bin Tests Device Tests Printer Setup EP Setup Reports Event Log Development Menu and Scanner Tests EVENT LOG Display Log The event log provides a history of printer errors It contains the 12 most recent errors that have occurred on the printer The most recent error displays in position 1 and the oldest error displays in position 12 if 12 errors have o...

Page 254: ...ome cases To print the event log Touch to select Print Log from EVENT LOG Clear Log Use Clear Log to remove the current information in the Event Log This affects both the viewed log and the printed log information 1 Touch to select Clear Log from the Event Log menu 2 Touch to select Yes to clear the Event Log or touch to select NO to exit the Clear Log menu If YES is selected Deleting EVENT LOG di...

Page 255: ...age Event Log See Reports on page 3 51 SIZE SENSING See SIZE SENSING on page 3 52 Panel Menus See Panel Menus on page 3 52 PPDS Emulation See PPDS Emulation on page 3 52 Factory Defaults See Factory Defaults on page 3 54 Energy Conserve See Energy Conserve on page 3 54 Paper Prompts See Paper Prompts on page 3 55 Envelope Prompts See Envelope Prompts on page 3 55 Action for Prompts See Action for ...

Page 256: ... To view the maintenance page count touch to select Maintenance Counter Value from the Configuration Menu The value is displayed and cannot be changed Touch Back to return to the main Configuration Menu Reset Maintenance Counter After scheduled maintenance the servicer needs to reset the page counter To reset the maintenance page count to zero 1 Touch to select Reset Maintenance Counter from the C...

Page 257: ...n the bottom right Page three is solid black page and page four is blank If duplex is turned on the pages are duplexed The Print Quality Test pages are printed in English and must always be printed on letter legal or A4 paper Reports Menu Settings Page To print the Menu Settings Page touch to select Menu Settings Page from Reports The message Printing Menu Settings Page is displayed The following ...

Page 258: ...ow the header row Touch or to change the setting The selections are Auto and Off 3 Touch Submit to save your change Touch Back to exit without changing the value Panel Menus To change the Panel Menus setting 1 Touch to select Panel Menus from the Configuration Menu 2 The panel displays the setting s name in the header and setting s current value below the header row Touch or to change the setting ...

Page 259: ...Configuration Menu 2 The panel displays the setting s name in the header and setting s current value below the header row Touch or to change the setting The selections are Deactivate and Activate The default is Deactivate 3 Touch Submit to save your change Touch Back to exit without changing the value ...

Page 260: ...dy state Restoring Factory Defaults and then Resetting the Device are displayed Energy Conserve This menu controls what values appear on the Power Saver menu If Off is selected in Energy Conserve menu then Disabled appears in the Power Saver menu and Power Saver can be turned off If On is set in Energy Conserve the Power Saver feature cannot be disabled 1 Touch to select Energy Conserve from the C...

Page 261: ...the setting s name in the header and setting s current value below the header row 2 Touch or to change the value The values are Auto default MP Feeder and Manual Envelope 3 Touch Submit to save the change Touch Back to exit without changing the value Action for Prompts 1 Touch to select Action for Prompts from the Configuration Menu The panel displays the setting s name in the header and setting s...

Page 262: ...install another disk Disk Corrupted Reformat appears on the LCD You can format the newly installed disk or remove it from the device 3 Contents will be lost Continue appears on the touchscreen Touch No to cancel or Yes to proceed If you select Yes the printer performs the selected action on the hard disk The following graphic appears when the encryption process is selected The panel provides many ...

Page 263: ... will use the high frequency screens The values for this setting range from 0 to 150 and the default value is 24 This setting affects PostScript PCL and XL To change this setting 1 Touch to select Font Sharpening from the Configuration Menu 2 Touch to increase the value or to decrease the value 3 Touch Submit to save the change Touch Back to cancel and return to the Configuration Menu This functio...

Page 264: ...cancel and return to the Configuration Menu Key Repeat Rate This is the number of times per second that a repeating key will repeat The range is 1 100 with a default of 15 times per second To change this setting 1 Touch to select Key Repeat Initial Delay from the Configuration Menu 2 Touch to increase the value or to decrease the value 3 Touch Submit to save the change Touch Back to cancel and ret...

Page 265: ...to change the value The values are Auto default and Full 3 Touch Submit to save the change Touch Back to cancel and return to the Configuration Menu Exit Configuration Menu model T656 Touch Exit Config Menu to exit the Configuration Menu The printer performs a POR and the printer returns to the ready mode Exit Config Menu ...

Page 266: ... power cord or options and features during a lightning storm Basic model The following illustration shows the basic printer model Feature Paper Capacity1 1 Standard exit bin 250 or 550 sheet 2 Printer control panel NA 3 Multipurpose feeder 100 sheets 4 Standard tray Tray 1 250 or 550 sheets 1 Based on 75 g m2 20 lb paper 1 2 3 4 ...

Page 267: ... Standard bin full actuator and sensor standard bin full Diverter Sensor duplex input Sensor fuser output Sensor narrow media Sensor duplex double feed Sensor duplex exit Pick arm assembly Sensor option pass through Model 5230n dn with duplex paper path rolls and sensors ...

Page 268: ...ssary to adjust the media tray rear guide and media tray side guide of the media tray assembly to match the media size Rear media guide PC cartridge Sensor input PC drum Standard bin full actuator and sensor standard bin full Diverter Sensor duplex input Sensor fuser output Sensor narrow media Pick arm assembly Sensor option pass through Models 5350dn and 5530dn paper path rolls and sensors ...

Page 269: ...assembly is designed so it can adapt to the media width in the media feed direction by moving the side guide to the left or right Wear strips The wear strips are designed to provide a fixed resistance to ensure that a single piece of paper is properly fed out of the media tray There are several types of wear strips available for custom or hard to feed media Media tray assembly Detection of media s...

Page 270: ...hat generates its own normal force This force generation is inherent in the fundamental design of the pick arm If light media is used it picks very gently If a heavy media is used it picks very aggressively No customer adjustments are necessary therefore no special trays are needed for card stock or labels The gearing in the arm is designed so the input torque from the motor produces a movement ab...

Page 271: ...ition whether media in the media tray assembly is low When the flag of the actuator blocks then unblocks the sensing area of the sensor media low the media level is determined to be low Multi purpose feeder MPF The MPF is a mechanical unit supplying media to the printer The driving force from the main drive motor drive motor is transmitted to the MPF pick roll to feed media MPF feed roll The MPF p...

Page 272: ... x A61 2 105 x 148 mm 4 1 x 5 8 in x J15 B5 182 x 257 mm 7 2 x 10 1 in x x x Letter 216 x 279 mm 8 5 x 11 in x x x x Legal 216 x 356 mm 8 5 x14 in x x x x Executive 184 x 267 mm 7 3 x 10 5 in x x x Oficio1 216 x340 mm 8 5 x 13 4 in x x x Folio1 216 x 330 mm 8 5 x 13 in x x x Statement1 140 x 216 mm 5 5 x8 5 in x x Universal3 4 138 x 210 mm 5 5 x8 3 in up to 216 x 356 mm 8 5 x 14 in x x 70 x 127 mm...

Page 273: ...r Envelope 98 x 162 mm 3 9 x 6 4 in to 176 x 250 mm 6 9 x 9 8 in x 1 This size appears in the Paper Size menu only when the paper source does not support size sensing or when size sensing is turned off 2 Only the standard exit bin supports this size 3 This size setting formats the page for 216 x 356 mm 8 5 x 14 in unless the size is specified by the software application 4 To support duplexing the ...

Page 274: ...ansfer roll assembly applies charge to the rear surface of the media when the media passes between the transfer roll assembly and photo conductor drum Thus the toner image is transferred from the photo conductor drum surface to the media surface Transfer roll ...

Page 275: ...rs and windows The laser beam then arrives at the photo conductor drum surface 3 SOS card assembly when a laser beam hits the SOS sensor on the SOS card assembly the beam is converted to an electrical signal SOS signal and detects the initial position where a scan starts on each line When a laser beam is scanned across the photoconductor drum surface from one end to the other while turning on and ...

Page 276: ...3 70 Service Manual Conceptual diagram of an image created by scanning Paper Path 600 scans inch 600 dots inch ...

Page 277: ...ndows The laser beam then arrives at the photo conductor drum surface 3 SOS card assembly when a laser beam hits the SOS sensor on the SOS card assembly the beam is converted to an electrical signal SOS signal and detects the initial position where a scan starts on each line When a laser beam is scanned across the photoconductor drum surface from one end to the other while turning on and off the b...

Page 278: ...3 72 Service Manual Fuser Fuser components Fuser unit assembly Hot roll Sensor Fuser ou Sensor Narrow m Fuser solen Fuser lamp ...

Page 279: ...stor The thermistor monitors the surface temperature of the media feed portion of the heat roll to control on off of the main heater lamp and sub heater lamp Sensor fuser output The sensor fuser output detects the arrival of media at the detection point in the exit area of the fuser and also detects the ejection of media from this point Sensor narrow media The sensor narrow media detects the arriv...

Page 280: ...roller The type 2 fuser unit assembly has a life of 150K Exit The standard media exit ejects printed media from the printer to the standard bin Sensor standard bin full The sensor standard bin full detects whether the standard bin is full by moving the actuator up and down Hot roll Pressure roll Fuser lamp Full contact detac Full contact detac Pressure roll Hot roll Sensor Standard bin exit ...

Page 281: ...s a DC motor that drives the print cartridge aligner MFP and fuser Redrive motor assembly The redrive motor assembly is a DC motor that drives the redrive assembly that transports the media into the standard bin or output option Redrive motor assembly Main drive motor assembly ...

Page 282: ... fan discharges air from the print cartridge area to prevent excessive temperature increase Duplex cooling fan The Duplex cooling fan discharges air from the duplex drive motor area to prevent excessive temperature increase LVPS card assembly The LVPS card assembly generates low voltages 5V for logic circuits 5 V for laser diodes and 24V for cooling fans The LVPS is switchable and can be switched ...

Page 283: ... the heat roll surface temperature or printer conditions The fuser temperature control starts when the fuser ready in the system card assembly is turned on after a preset time period has passed from power on If a failure occurs the heater lamps are turned off the fuser ready is turned off and then the fuser temperature control is stopped Fuser lamp on off control The thermistor detects the heat ro...

Page 284: ...arm up starts at the time of power on interlock open or close jam reset or return from the low power mode and ends when the ready temperature is attained when a failure occurs or when executing diagnosis Xerographic and print cartridge components ...

Page 285: ...f according to image information that is received from the host computer and software Through the use of a series of rotating and stationary mirrors within the Printhead the beam scans the negative charged drum surface Whenever the print controller sends a command to print a black pixel the laser switches on long enough to shine onto the drum at a single pixel point That point is now discharged an...

Page 286: ... the development roll to the surface of the drum The AC voltage agitates the toner on the development roll making toner transfer easier The development roll maintains a negative DC electrical potential Negative charged areas of the drum have a lower electrical potential or higher relative negative value than the development roll Discharged areas of the drum have a higher electrical potential or lo...

Page 287: ... and the photoconductor drum the Transfer Roll applies a charge to the back of the printing paper This positive charge transfers the negative charged toner image from the photoconductor drum to the top surface of the paper The toner image is now on the paper and the paper Developer Roll Metering Blade Toner HVPS DRUM VDC Drum Surface Voltage Drum Surface Image Toner at VDC Developer Bias value Dis...

Page 288: ...er conductive layer of the drum and the positive electrical charge of the paper Cleaning The Cleaning Blade removes any toner that remains on the drum after the transfer process The toner that the Cleaning Blade removes is collected inside the sealed PC Cartridge Sheet of paper HVPS VDC VDC DRUM Transfer roll Cleaning Blade Used Toner Charge roll DRUM ...

Page 289: ...ge on the photoconductor drum and outputs pulses when the central line of the patch image aligns with the central line of the detector The sensor outputs pulses at the timing the patch image passes the sensor Therefore observing changes of intervals at which pulses are output leads to toner density detection Sensor shield assembly Sensor toner density ...

Page 290: ... Capacity Input Tray HCIT tray assembly Rear media tray guide Media end guide assembly Sensor media empty Sensor media low Media size actuator Sensor pass through HCF drawer assembly Sensor tray raised HP Tray lift drive motor ...

Page 291: ...sensing finger which then sets the switches of the controller card board The combination of ON OFF position of the three switches provides information of the media sizes to the engine Note Media size sensing through ON OFF switch combination Media size SW 1 SW 2 SW 3 Unknown OFF OFF OFF A4 OFF OFF ON Legal OFF ON OFF B5 OFF ON ON A5 ON OFF OFF Executive ON OFF ON Letter ON ON OFF Custom ON ON ON R...

Page 292: ... are described here The pick arm assembly is a mechanical unit supplying media from the media tray assembly to the printer The driving force from the pick arm drive motor on the pick arm assembly is transmitted to the two pick rolls to feed media When the pick rolls pick up media the remaining media decreases and the media out actuator will lower and interact with the sensor media low and sensor m...

Page 293: ...d drive force until the bending strength of the paper is overcome and the paper bends and moves up the wear strip Switch media size This switch media size sets the size of media supplied from each media tray assembly A signal indicating the media size is transmitted as a voltage to the printer system card assembly Sensor media empty If media runs out in a media tray assembly the actuator lowers an...

Page 294: ...3 88 Service Manual Pick arm assembly Sensor media empty Sensor media low 550 sheet drawer assembly Sensor pass through ...

Page 295: ...s directly associated with the media path and transport PC cartridge Sensor input PC drum Standard bin full actuator and sensor standard bin full Diverter Sensor duplex input Sensor fuser output Sensor narrow media Sensor duplex double feed Sensor duplex exit Pick arm assembly Sensor option pass through Model 5230 paper path rolls and sensors ...

Page 296: ...adjusted to different media sizes by moving it to the front or rear The rear guide should come into contact with the media and hold it in position Side guide The media tray assembly is designed so it can adapt to the media width in the media feed direction by moving the side guide to the left or right PC cartridge Sensor input PC drum Standard bin full actuator and sensor standard bin full Diverte...

Page 297: ...t of media remaining The pick arm assembly autocompensator is a paper pick device that generates its own normal force This force generation is inherent in the fundamental design of the pick arm If light media is used it picks very gently If a heavy media is used it picks very aggressively No customer adjustments are necessary therefore no special trays are needed for card stock or labels The geari...

Page 298: ...t the signal is off Sensor media low This sensor detects by the actuator position whether media in the media tray assembly is low When the flag of the actuator blocks then unblocks the sensing area of the sensor media low the media level is determined to be low Tray 2 media tray assembly Note Media Size Analog switch S W1 S W3 No Tray Off Off B5L 7 25 x 10 5 L Off On 8 5 x 11 L On Off A4L On On Re...

Page 299: ...transport with the duplex installed PC cartridge Sensor input PC drum Standard bin full actuator and sensor standard bin full Diverter Sensor duplex input Sensor fuser output Sensor narrow media Sensor duplex double feed Sensor duplex exit Pick arm assembly Sensor option pass through Model 5230dn duplex paper path ...

Page 300: ...of the main components of the duplex Sensor duplex input The sensor duplex wait detects whether media is remaining in the duplex PC cartridge Sensor input PC drum Standard bin full actuator and sensor standard bin full Diverter Sensor duplex input Sensor fuser output Sensor narrow media Pick arm assembly Sensor option pass through Models 5350dn and 5530dn duplex paper path ...

Page 301: ...r assembly The duplex drive motor assembly transmits driving force to the two duplex media transport roll assemblies and the duplex media center transport roll assembly middle that feeds media Duplex drive motor assembly Sensor duplex input ...

Page 302: ...201 paper jams 1 Push the release latch and then lower the multipurpose feeder door 2 Push the release latch and then open the front cover 3 Lift and pull the print cartridge out of the printer WARNING Do not touch the photoconductor drum on the underside of the cartridge Use the cartridge handle whenever you are holding the cartridge 4 Place the print cartridge aside on a flat smooth surface Jam ...

Page 303: ...ent allow the surface to cool before touching Note If the paper is not easy to remove then open the rear door and remove the paper from there 6 Align and reinstall the print cartridge 7 Close the front cover 8 Close the multipurpose feeder door 9 Press 202 and 203 paper jams If the paper is exiting the printer then pull the paper out and then press If the paper is not exiting the printer 1 Pull do...

Page 304: ...3 98 Service Manual 230 paper jam Rear paper jams 1 Remove the standard tray from the printer 2 Pull down the bottom rear door ...

Page 305: ...own 4 Remove the jammed paper 5 Close the bottom rear door 6 Insert the standard tray 7 Press Front paper jams 1 Remove the standard tray from the printer 2 Push the tab down 3 Remove the jammed paper 4 Insert the standard tray 5 Press 1 2 ...

Page 306: ... duplex unit Rear paper jams 1 Push in and hold the latch while pulling up the rear duplex door 2 Remove the jammed paper 3 Close the rear duplex door 4 Press Front paper jams 1 Remove the standard tray from the printer 2 Remove the duplex jam access tray 1 2 ...

Page 307: ... 6 Insert the standard tray 7 Press 241 245 paper jams 1 Pull out the tray indicated on the display 2 Remove any jammed paper and then insert the tray 3 Press 4 If the jam message remains for a 250 sheet or 550 sheet tray then remove the tray from the printer 5 Remove the jammed paper and then insert the tray 6 Press ...

Page 308: ...sheets of paper back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface 3 Load the paper into the multipurpose feeder 4 Slide the paper guide toward the inside of the tray until it lightly rests against the edge of the paper 5 Press ...

Page 309: ... cartridge will have to be removed For more information see 200 and 201 paper jams on page 3 96 4 Reinstall the envelope feeder Make sure it snaps into place 5 Flex and stack the envelopes 6 Load the envelopes in the envelope feeder 7 Adjust the paper guide 8 Lower the envelope weight 9 Press 271 279 paper jams To clear a jam in the output expander high capacity output stacker the 5 bin mailbox or...

Page 310: ...3 104 Service Manual 280 paper jam 1 Pull down the StapleSmart II Finisher door 2 Remove the jammed paper 3 Close the StapleSmart ii Finisher door 4 Press ...

Page 311: ... 281 paper jam 1 Clear the jam from the stapler output bin 2 Press 282 paper jam To prevent paper jams the stapler motor does not run when the stapler door is open 1 Close the stapler door until it clicks into place 2 Press ...

Page 312: ...taple jam 1 Press the latch to open the stapler door 2 Pull the latch of the staple cartridge holder down and then pull the holder out of the printer 3 Use the metal tab to lift the staple guard and then remove any loose staples ...

Page 313: ...c aids 3 107 4 Press down on the staple guard until it snaps into place 5 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place 6 Close the stapler door 7 Press ...

Page 314: ...connector a looped handle is attached to the top of the small yellow jumper that covers the 3 pin connector An administrator controls how a jumper reset affects a device by configuring the jumper related setting on the Security Web page Note Administrators can discourage tampering with the jumper by securing the entire RIP card cage of which the jumper is a part with a Kensington lock or to comple...

Page 315: ... moved from its previous home position position A to the other position position B then it performs a jumper reset After performing the reset the device also relabels the other position position B as the home position now position A is the other location Note The admin s security settings are lost when the RIP card is replaced Secure settings are those that are configured under the Settings Securi...

Page 316: ... xx xx xxxx x Network xxx xx xxxxx x Network Drvr xx xx xxxx x Engine xx xx xxxx x Font x xxxxx xx x Margin Settings Top Margin x Bottom Margin x Left Margin x Right Margin x Skew x Cyan Top Margin x Cyan Left Margin xx Cyan Right Margin x Cyan Skew x Cyan Bow x Yellow Top Margin x Yellow Left Margin x Yellow Right Margin x Yellow Skew x Yellow Bow x Magenta Top Margin x Magenta Left Margin x Mage...

Page 317: ...tor Vertical page length accuracy 0 5mm drive motor Print Position Error Measured at any point in the printable area using core media papers Vertical process 0 7mm Horizontal magnification 0 7mm Duplex Skew Specification Side 1 2 Print Sequence Thru Printer 2nd 1st 16 lb to 24 lb 0 007 mm mm 0 005 mm mm All Other Papers 0 010 mm mm 0 005 mm mm Card Stock 0 007 mm mm 0 007 mm mm Labels Paper Dual W...

Page 318: ...3 112 Service Manual ...

Page 319: ...ricity in your body to the machine Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD sensitive part on the machine cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and metal tables are electrical ...

Page 320: ...e enough to allow the printhead to move from side to side within the slots It is necessary to perform a mechanical registration adjustment before locking down the three printhead mounting screws Note In the case of paper feed skew go to Alignment assembly adjustment on page 4 4 To perform the mechanical registration adjustment 1 Turn the printer off 2 Press and hold and to enter the diagnostic mod...

Page 321: ... if needed Go to To perform the mechanical registration adjustment on page 4 2 1 Turn the printer off 2 Press and hold and to enter the diagnostic mode 3 Turn the printer on and release the buttons when Performing Self Test displays 4 Select Registration from the menu 5 Select Quick Test Page The test page should only be printed on letter or A4 paper from Tray 1 The Quick Test Page consists of ali...

Page 322: ...he alignment assembly Always print a copy of the Quick Test Page before making any adjustments to the alignment assembly reference adjustment screw When replacing the alignment assembly it is necessary to back the reference adjustment screw out far enough to remove the old assembly and install the new one If you are replacing the alignment assembly go to step A If you are only adjusting the refere...

Page 323: ...rew 4 Install the new alignment assembly Turn the reference screw clockwise with a 7 mm nut driver or M3 Allen wrench until it touches the back of the reference plate and tighten the nut with a 5 5 mm wrench The reference adjustment screw can be adjusted without loosening the nut Turn the screw clockwise a few turns and print a copy of the Quick Test Page as you check the diamonds on the left marg...

Page 324: ...solenoid housing to provide an air gap between the rear of the solenoid stator and the solenoid armature The solenoid air gap for all models is 4 5 mm 0 1 mm Gap adjustment The gap adjustment allows you to increase the minimum gap between sheets of paper as they are fed through the printer This adjustment reduces the printer overall performance such as pages per minute but can help in reducing the...

Page 325: ...embly ensure that the media skew is properly adjusted using the adjuster screw C or jamming will occur Go to Alignment assembly adjustment on page 4 4 1 Remove the side cover left Go to MPF cam gear removal on page 4 36 or Side cover left removal A Removals Access door removal Replacement note To replace a removed part reverse the order of removal unless noted otherwise 5350dn 5530dn and T656 on p...

Page 326: ...rews A securing the metal cover to the machine 3 Remove the metal cover 4 Remove the inner deflector Go to Inner deflector removal on page 4 24 5 Remove the MPF pick solenoid assembly Go to MPF pick solenoid assembly removal on page 4 38 A ...

Page 327: ...rew C can be accessed through the hole D in the system card 7 Completely loosen the adjuster screw C securing the alignment assembly to the machine 8 Remove the alignment assembly Replacement Warning When replacing the alignment assembly ensure that the media skew is properly adjusted using the adjuster screw C or jamming will occur Go to Alignment assembly adjustment on page 4 4 B D C ...

Page 328: ...access cover rear 1 Remove the side cover left Go to MPF cam gear removal on page 4 36 3 Release the two hooks A securing the connection bezel assembly rear to the machine 4 Remove the connection bezel assembly rear A A Connection bezel assembly rear removal 5230n dn on page 4 12 2 Remove the cover assembly rear lower Go to Cover assembly rear lower removal 5230n dn ...

Page 329: ...chine 4 Remove the connection bezel assembly rear A Connection bezel assembly rear removal 5350dn and 5530dn 1 Remove the side cover left Go to Side cover left removal 5350dn 5530dn and T656 on page 4 67 page 4 12 2 Remove the cover assembly rear lower Go to Cover assembly rear lower 5350dn and 5530dn on ...

Page 330: ...A securing the cover assembly rear lower to the machine 4 Remove the cover assembly rear lower 1 Open the rear lower door 2 Remove the four screws A securing the cover assembly rear lower to the machine 3 Remove the cover assembly rear lower Charge roll assembly removal A A Cover assembly rear lower 5350dn and 5530dn Cover assembly rear lower removal 5230n dn ...

Page 331: ...or assembly 2 Open the operator panel front cover assembly 3 Detach the left side of the charge roll assembly from the machine 4 Detach the right side of the charge roll assembly from the machine 5 Remove the charge roll assembly Replacement Warning When replacing the charge roll assembly avoid touching the charge roll surface ...

Page 332: ...ly rear at a 45 angle as shown in the picture 4 Remove the door assembly rear 2 Remove the media tray 3 Gently place the printer on its left or right side 4 Remove the two screws A securing the two retainers B to the machine 5 Remove the two retainers B Duplex guide assembly rear removal 5350dn 5530dn and T656 1 Remove the cover assembly rear lower Go to Cover assembly rear lower 5350dn and 5530dn...

Page 333: ...mation 4 15 6 Detach the rear duplex guide spring C 7 Remove the duplex guide assembly rear 8 Remove the screw D securing the rear duplex guide handle to the assembly 9 Remove the duplex guide assembly rear A B C D ...

Page 334: ... assembly to the machine 4 Remove the harnesses B from the clamp 5 Disconnect the connection C from the duplex assembly Note When removing the duplex assembly the lower duplex drive belt D will become detached 6 Remove the duplex assembly Replacement Warning When replacing the duplex assembly ensure that the lower duplex drive belt D is properly reattached A D B C Duplex assembly removal 5350dn 55...

Page 335: ... from the duplex cooling fan 4 Remove the duplex cooling fan Replacement Warning When replacing the duplex cooling fan ensure that it is installed as shown in the picture A B Duplex cooling fan removal 5350dn 5530dn and T656 1 Remove the side cover right Go to Side cover right removal 5350dn 5530dn and T656 on page 4 68 ...

Page 336: ...ive motor assembly the upper duplex drive belt B will become detached 4 Remove the band C from the duplex drive motor assembly 5 Remove the cover from the duplex drive motor assembly 6 Disconnect the connection D to the duplex drive motor assembly B A C Duplex drive motor assembly removal 5350dn 5530dn and T656 2 Remove the cover assembly rear lower Go to Cover assembly rear lower 5350dn and 5530d...

Page 337: ...uted Replacement Note Ensure the belt is replaced properly 1 Remove the media tray 2 Gently place the printer on its left or right side 3 Disconnect the connection A from the duplex input sensor assembly 4 Remove the two screws B securing the duplex input sensor assembly to the machine 5 Remove the duplex input sensor assembly E D B A Duplex input sensor assembly removal 5350dn 5530dn and T656 ...

Page 338: ...uplex guide spring A from the duplex guide assembly front 4 Detach the front right duplex guide spring B from the duplex guide assembly front 5 Fully open the duplex guide assembly front 90 and detach it from the machine 6 Remove the duplex guide assembly front A B Duplex guide assembly front removal 5350dn 5530dn and T656 ...

Page 339: ...ation 4 21 Fuser access door assembly removal 1 Remove the door assembly rear Go to Door assembly rear removal on page 4 14 2 Press the two tabs A on the fuser access door assembly and detach it from the machine A A ...

Page 340: ... of the fuser drive release linkage from the machine 3 Rotate the fuser drive release linkage 90 to release the lower end of the fuser drive release linkage from the machine 4 Remove the fuser drive release linkage Fuser unit assembly removal 1 Remove the fuser wiper cover assembly Go to Fuser wiper cover assembly removal on page 4 23 2 Remove the door assembly rear Go to Door assembly rear remova...

Page 341: ...ine Replacement Warning When replacing the fuser unit assembly ensure that the electrical connection B and the two buttons A are properly secured Fuser wiper cover assembly removal 1 Press the button A securing the fuser wiper cover assembly to the machine 2 Remove the fuser wiper cover assembly B A A ...

Page 342: ...ensure that the two high voltage connections C are properly replaced Inner deflector removal Note The MPF lift plate assembly can be detached and allowed to hang by the harness The connection to the MPF lower deflector assembly does not need to be disconnected 1 Remove the MPF lift plate assembly Go to MPF lift plate assembly removal on page 4 36 C A B 1 Remove the side cover right Go to Side cove...

Page 343: ...ease the two hooks A securing the lower portion of the inner deflector to the machine 3 Remove the inner deflector Replacement Warning When replacing the inner deflector ensure that it is properly installed or jamming will occur A ...

Page 344: ...over left Go to MPF cam gear removal on page 4 36 or Side cover left removal 5 Remove the five screws A securing the laser cover to the machine WARNING When removing the laser cover ensure that the standard bin actuator assembly does not become damaged A A 4 Remove the side cover right Go to Side cover right removal 5230n dn on page 4 67 or Side cover right removal 5350dn 5530dn and T656 on page 4...

Page 345: ...Repair Information 4 27 6 Remove the laser cover Gently detach the LCD screen bezel from the operator panel door assembly LCD screen bezel removal 5230n dn 5350dn and 5530dn ...

Page 346: ...move the door assembly rear Go to Door assembly rear removal on page 4 14 3 Disconnect the connector A from the LVPS card assembly 4 Remove the two screws B from the LVPS card assembly 5 Gently pull the LVPS card assembly from the machine B B A LVPS card assembly removal 5230n dn 2 Remove the side cover right Go to Side cover right removal 5230n dn on page 4 67 ...

Page 347: ...ng the LVPS card assembly ensure that all connections are replaced Replacement Warning When replacing the LVPS card assembly ensure that the connector pins D properly engage the system card Replacement Warning When replacing the LVPS card assembly ensure that the voltage selection switch E is set to the proper setting or damage will occur C D E ...

Page 348: ...ssembly rear Go to Door assembly rear removal on page 4 14 3 Disconnect the connector A from the LVPS card assembly 4 Remove the two screws B from the LVPS card assembly 5 Gently pull the LVPS card assembly from the machine B B A LVPS card assembly removal 5230n dn 5350dn and 5530dn 2 Remove the side cover right Go to Side cover right removal 5350dn 5530dn and T656 on page 4 68 ...

Page 349: ...ng the LVPS card assembly ensure that all connections are replaced Replacement Warning When replacing the LVPS card assembly ensure that the connector pins D properly engage the system card Replacement Warning When replacing the LVPS card assembly ensure that the voltage selection switch E is set to the proper setting or damage will occur C D E ...

Page 350: ...4 36 or Side cover left 2 Remove the six screws A securing the metal shield to the machine 3 Move the metal shield in the direction of the arrow 4 Remove the metal shield 5 Remove the two screws B securing the fuser cooling fan to the machine 6 Remove the fuser cooling fan A removal 5350dn 5530dn and T656 on page 4 67 ...

Page 351: ...d assembly Go to System card assembly removal on page 4 76 2 Remove the fuser drive release linkage Go to Fuser drive release linkage removal on page 4 22 3 Close the operator panel door assembly 4 Remove the four screws A securing the main drive motor assembly to the machine 5 Gently remove the main drive motor assembly B C ...

Page 352: ...ly is in the closed position or the main drive motor assembly will not align properly and damage will occur Replacement Warning When replacing the main drive motor assembly ensure that all gears and drive shafts are properly aligned or damage will occur Media out actuator removal 1 Remove the pick arm assembly Go to Operator panel door assembly removal T656 on page 4 49 2 Release the hook A securi...

Page 353: ... guide to release the hook A as shown in the picture 3 While gently bending the media turn guide move the media turn guide in the direction of the arrow 4 Remove the media turn guide Replacement Warning When replacing the media turn guide ensure that it is properly installed or jamming will occur A A A 1 Remove the MPF tray door assembly Go to MPF tray door assembly removal 5230n dn 5350dn and 553...

Page 354: ...g the gear to the unit 3 Remove the MPF cam gear MPF lift plate assembly removal 1 Remove the media turn guide Go to Media turn guide removal on page 4 35 2 Remove the four screws A securing the MPF lift plate assembly to the machine 3 Gently detach the MPF lift plate assembly 4 Disconnect the connector B from the MPF lower deflector assembly A A B C ...

Page 355: ...e damaged MPF media out actuator removal 1 Remove the media turn guide Go to Media turn guide removal on page 4 35 2 Gently unsnap the MPF media out actuator from the machine 3 Remove the media out actuator MPF pick roll assembly removal 1 Remove the media turn guide Go to Media turn guide removal on page 4 35 2 Remove the E clip A securing the MPF print roll assembly to the machine 3 Remove the p...

Page 356: ...tion does not need to be disconnected 1 Remove the MPF lift plate assembly Go to MPF lift plate assembly removal on page 4 36 2 Remove the side cover left Go to MPF cam gear removal on page 4 36 or Side cover left removal 3 Remove the six screws A securing the metal cover to the machine 4 Remove the metal cover A 5350dn 5530dn and T656 on page 4 67 ...

Page 357: ...r Information 4 39 5 Remove the screw B securing the MPF pick solenoid assembly to the machine 6 Remove the MPF pick solenoid assembly 7 Disconnect the connection C from the MPF pick solenoid assembly B C C ...

Page 358: ...en the operator panel door assembly 2 Open the MPF tray door assembly and position it as shown in the picture 3 Gently release the two bosses A from the slots B A B B A MPF tray door assembly removal 5230n dn 5350dn and 5530dn ...

Page 359: ...Repair Information 4 41 4 While holding the MPF tray in its uppermost position swing the MPF tray door assembly away from the machine to detach the MPF tray from the machine ...

Page 360: ...on of the arrow to detach it from the machine 6 Remove the MPF tray door assembly 1 Open the operator panel door assembly 2 Remove the four screws A securing the operator panel latch assembly to the machine Operator panel latch assembly removal 5230n dn 5350dn and 5530dn ...

Page 361: ...eplace two or more of the components listed above without a POR after installing each one or the printer will be rendered inoperable Never install and remove components listed above as a method of troubleshooting components Once a component has been installed in a machine it can not be used in another machine It must be returned to the manufacturer 2 Remove the three screws A securing the cover to...

Page 362: ...hree hooks B securing the cover to the assembly 4 Detach the operator panel door assembly from the machine 5 Remove the black plastic cover 6 Remove the two screws C securing the USB socket to the assembly 7 Remove the USB socket A A B B ...

Page 363: ...nesses C from the operator panel hinge assembly left 6 Detach the spring D from the operator panel hinge assembly left 7 Detach the spring E from the operator panel hinge assembly left 8 Remove the E clip F from the operator panel hinge assembly left D C A B C Operator panel hinge assembly left removal 5230n dn 5350dn and 5530dn 5350dn and 5530dn on page 4 43 1 Remove the operator panel door assem...

Page 364: ...rator panel hinge assembly left 2 Detach the spring A from the operator panel hinge assembly right D E F G Operator panel hinge assembly right removal 5230n dn 5350dn and 5530dn 5350dn and 5530dn on page 4 43 1 Remove the operator panel door assembly Go to Operator panel door assembly removal 5230n dn ...

Page 365: ...tion 4 47 3 Detach the spring B from the operator panel hinge assembly right 4 Remove the E clip C from the operator panel hinge assembly right 5 Remove the pin D from the operator panel hinge assembly right B A C D ...

Page 366: ...4 48 Service Manual 6 Remove the operator panel hinge assembly right ...

Page 367: ...R after installing each one or the printer will be rendered inoperable Never install and remove components listed above as a method of troubleshooting components Once a component has been installed in a machine it can not be used in another machine It must be returned to the manufacturer 1 Remove the laser cover See Laser cover removal models X651 X652 X654 and X656 on page 4 105 2 Remove the coun...

Page 368: ...ler cage cover to the cage An X658 model is represented in the graphic below however the card cage cover removal procedure is similar for all models 7 Remove the printer controller card cage cover 8 Disconnect the USB cable and the cover closed interlock switch harness E E ...

Page 369: ...Repair Information 4 51 9 Lift the operator panel door assembly out of the machine ...

Page 370: ...y 2 Remove the ten screws A securing the operator panel cover latch assembly to the operator panel cover assembly 3 Remove the operator panel cover latch assembly Option drive shaft removal 1 Gently place the printer on its left or right side 2 Using pliers gently pull the option drive shaft from the machine ...

Page 371: ...Repair Information 4 53 3 Remove the spring Replacement Warning When replacing the option drive shaft ensure that the plastic hook A is not damaged or the option drive shaft will not remain secured A ...

Page 372: ...4 54 Service Manual Output cover assembly removal 1 Unsnap the output cover assembly from the machine 2 Remove the output cover assembly ...

Page 373: ...n 4 55 Pick arm assembly removal 1 Remove the media tray from the machine 2 Place the machine on the left or right side 3 Remove the spring A 4 Remove the two E clips B securing the pick arm assembly to the machine B A ...

Page 374: ...embly 8 Remove the three connections E from the pick arm assembly 9 Remove the wiring harness F from the pick arm assembly 10 Remove the pick arm assembly Replacement Warning When replacing the pick arm assembly ensure that the harnesses are properly re routed Replacement Warning When replacing the pick arm assembly ensure that the connections are properly replaced C E F D ...

Page 375: ... surface Print cartridge cooling fan removal 2 Remove the screw A securing the print cartridge cooling fan to the machine 3 Remove the print cartridge cooling fan 4 Disconnect the connection B from the print cartridge cooling fan Replacement Warning When replacing the print cartridge cooling fan ensure that it is installed as shown in the picture A A A B Side cover right removal 5350dn 5530dn and ...

Page 376: ...cedure can be applied to the left or right printer cartridge hold down assembly 1 Remove the laser cover Go to Laser cover removal on page 4 26 2 Remove the screw A securing the print cartridge clamp assembly to the machine 3 Remove the print cartridge clamp assembly A B A ...

Page 377: ...ove the main drive motor assembly Go to Output cover assembly removal on page 4 54 3 Release the two hooks A securing the print cartridge ID connector assembly to the machine 4 Remove the print cartridge ID connector assembly 5 Disconnect the connection B from the print cartridge ID connector assembly A B ...

Page 378: ...lity issues will occur Go to Alignment assembly adjustment on page 4 4 1 Remove the laser cover Go to Laser cover removal on page 4 26 2 Remove the six screws A securing the metal cover to the machine 3 Remove the metal cover 4 Disconnect the connections B from the printhead assembly A A B Printhead assembly removal 5230n dn ...

Page 379: ... that the printhead is properly calibrated or print quality issues will occur WARNING When replacing the printhead assembly ensure that the printhead skew is properly adjusted or print quality issues will occur 1 Remove the laser cover Go to Laser cover removal on page 4 26 2 Remove the six screws A securing the metal cover to the machine C A A Printhead assembly removal 5350dn 5530dn and T656 ...

Page 380: ...om the printhead assembly 5 Remove the four screws C securing the printhead assembly to the machine 6 Remove the printhead assembly Replacement Warning When replacing the printhead assembly ensure that the printhead skew is properly adjusted or print quality issues will occur B C ...

Page 381: ... securing the redrive assembly to the machine 4 Press the two tabs B to release the redrive assembly to the machine 5 While pressing the two tabs B pull the redrive assembly from the machine 1 Remove the laser cover Go to Laser cover removal on page 4 26 2 Remove the six screws A securing the metal cover to the machine A B B A Redrive motor assembly removal 5350dn 5530dn and T656 ...

Page 382: ...4 64 Service Manual 3 Remove the metal cover 4 Disconnect the connection B from the redrive motor assembly 5 Disconnect the connection C from the sensor standard media bin full B ...

Page 383: ...assembly to the machine 7 Detach the output option cable assembly 8 Remove the two screws E securing the redrive motor assembly to the machine 9 Remove the redrive motor assembly 1 Open the MPF tray door assembly 2 Open the operator panel door assembly D C E Side cover left removal 5230n dn ...

Page 384: ...ve the four screws A securing the side cover left to the machine 5 Swing the side cover left away from the machine 6 Remove the side cover left A A 3 Remove the cover assembly rear lower Go to Cover assembly rear lower removal 5230n dn on ...

Page 385: ...ide cover left 1 Open the operator panel door assembly 2 Open the MPF tray door assembly page 4 12 A A Side cover left removal 5350dn 5530dn and T656 Side cover right removal 5230n dn 3 Remove the cover assembly rear lower Go to Cover assembly rear lower removal 5230n dn on page 4 12 or Cover assembly rear lower 5350dn and 5530dn on page 4 12 3 Remove the cover assembly rear lower Go to Cover asse...

Page 386: ...n the operator panel door assembly 2 Open the MPF tray door assembly 4 Remove the five screws A securing the side cover right to the machine 5 Remove the side cover right A A A A Side cover right removal 5350dn 5530dn and T656 3 Remove the cover assembly rear lower Go to Cover assembly rear lower 5350dn and 5530dn on page 4 12 ...

Page 387: ...ing the senor duplex media path to the bracket 3 Remove the sensor duplex input A Sensor duplex input removal 5350dn 5530dn and T656 5530dn and T656 on page 4 19 1 Remove the duplex input sensor assembly Go to Duplex input sensor assembly removal 5350dn ...

Page 388: ...page 4 49 2 Release the hooks A securing the sensor media level to the assembly 3 Remove the sensor media level Sensor media out removal 1 Remove the pick arm assembly Go to Operator panel door assembly removal T656 on page 4 49 2 Release the hooks A securing the sensor media out to the assembly 3 Remove the sensor media out A A ...

Page 389: ... sensor toner empty to the machine 3 Remove the sensor toner empty 4 Disconnect the connection B from the sensor toner empty Sensor input removal 1 Remove the inner deflector Go to Inner deflector removal on page 4 24 2 Release the hooks A securing the sensor input to the machine 3 Remove the sensor input 4 Disconnect the connection B from the sensor input B A A ...

Page 390: ... deflector removal on page 4 24 2 Gently unsnap the sensor shield assembly from the machine 3 Remove the sensor shield assembly Replacement Warning When replacing the sensor shield assembly ensure that the spring A is properly aligned and the sensor shield assembly opens and closes properly A ...

Page 391: ...t Sensor toner density removal 1 Remove the sensor shield assembly Go to Sensor shield assembly removal on page 4 72 2 Remove the two screws A securing the sensor toner density to the machine 3 Remove the sensor toner density 4 Disconnect the connection B to the sensor toner density Standard bin actuator assembly removal 1 Remove the laser cover Go to Laser cover removal on page 4 26 2 Disconnect ...

Page 392: ...ly Switch media size assembly removal 1 Remove the side cover left Go to MPF cam gear removal on page 4 36 or Side cover left removal 2 Remove the six screws A securing the metal cover to the machine 3 Remove the metal cover 4 Remove the media tray 5 Gently place the machine on the left of right side A B A 5350dn 5530dn and T656 on page 4 67 ...

Page 393: ... Information 4 75 6 Release the two hooks B securing the switch media size assembly to the machine 7 Remove the switch media size assembly 8 Disconnect the connection C from the switch media size assembly B C ...

Page 394: ...e components listed above as a method of troubleshooting components Once a component has been installed in a machine it can not be used in another machine It must be returned to the manufacturer 2 Remove the six screws A securing the metal shield to the machine 3 Slide the metal shield in the direction of the arrow CAUTION This product contains a lithium battery THERE IS A RISK OF EXPLOSION IF THE...

Page 395: ...and harnesses do not become damaged 5 Disconnect all connections from the system card assembly Note There are two fine thread screws and four course thread screws securing the system card assembly to the machine ensure that these screws are properly reinstalled 6 Remove the six screws B securing the system card assembly to the machine ...

Page 396: ...bly 8 Remove any remaining screws securing the system card assembly to the metal box 9 Remove the system card assembly Replacement Warning Ensure that all ground wires are properly replaced Replacement Warning When replacing the system card assembly ensure that the LVPS assembly connections C are properly aligned and inserted into the system card assembly or damage will occur C B ...

Page 397: ...ard assembly All models 2 Remove the six screws A securing the metal shield to the machine 3 Slide the metal shield in the direction of the arrow A 1 Remove the side cover left Go to Side cover right removal 5230n dn on page 4 67 or Side cover left removal 5350dn 5530dn and T656 on page 4 67 Operator panel assembly 5230n dn 5350dn and 5530dn ...

Page 398: ...4 80 Service Manual 4 Remove the metal shield 5 Gently remove the NVM card assembly B from the machine Transfer roll assembly removal 1 Open the operator panel door assembly 2 Remove the print cartridge ...

Page 399: ...y left removal 1 Remove the transfer roll assembly Go to Transfer roll assembly removal on page 4 80 2 Remove the inner deflector Go to Inner deflector removal on page 4 24 3 Remove the screw A securing the transfer roll bracket assembly left to the machine 4 Remove the transfer roll bracket assembly left 5 Remove the roll clamp B from the transfer roll bracket assembly left 6 Remove the bushing C...

Page 400: ... F are properly replaced Transfer roll bracket assembly right removal 1 Remove the transfer roll assembly Go to Transfer roll assembly removal on page 4 80 2 Remove the inner deflector Go to Inner deflector removal on page 4 24 3 Remove the screw A securing the transfer roll bracket assembly right to the machine 4 Remove the transfer roll bracket assembly right A C D B F E A ...

Page 401: ...e machine 3 Remove the transfer deflector 4 Remove the screw A securing the ground wire to the transfer deflector 5 Remove the ground wire Replacement Warning When replacing the transfer deflector ensure that the ground wire is properly replaced Tray roller catch assembly removal 1 Remove the media tray 2 Remove the HVPS card assembly Go to HVPS card assembly removal on page 4 24 A ...

Page 402: ...4 84 Service Manual 3 Release the spring from the machine Note The tray roller catch assembly should be removed from the media tray cabinet 4 Remove the tray roller catch assembly from the machine ...

Page 403: ...on 4 85 Option removals 5 bin mailbox rear door assembly removal 1 Open the rear door assembly and twist the rear door strap vertical and remove the strap 2 Pry the rear door hinges out of the bottom hinges and remove ...

Page 404: ...ner of the left outer cover and pull it off the 5 bin mailbox assembly 5 bin mailbox left inner cover removal 1 Remove the 5 bin mailbox rear door assembly Go to 5 bin mailbox rear door assembly removal on page 4 85 2 Remove the 5 bin mailbox left outer cover Go to 5 bin mailbox left outer cover removal on page 4 86 ...

Page 405: ...he four screws B on the inside of the left inner cover 4 Remove the 5 bin mailbox left inner cover 5 bin mailbox right outer cover removal 1 Open the rear door assembly 2 Grasp the upper rear corner of the right outer cover and pull it off the 5 bin mailbox assembly A B ...

Page 406: ...bly Go to 5 bin mailbox rear door assembly removal on page 4 85 2 Remove the 5 bin mailbox right outer cover Go to 5 bin mailbox right outer cover removal on page 4 87 3 Remove the three screws A securing the right inner cover to the 5 bin mailbox assembly 4 Remove the 5 bin mailbox right inner cover A ...

Page 407: ...oor assembly 2 Remove the cable cover panel by lifting up on the right side and pull to the right and out 3 Remove the two screws A on each side of the top cover 4 Pull the left side up first and carefully unroute the cables from the channels and then remove the top cover A ...

Page 408: ...l 5 bin mailbox media bin full actuator removal 1 Remove the 5 bin mailbox left inner cover Go to 5 bin mailbox left inner cover removal on page 4 86 2 Grasp the media bin full actuator and pull the pins from the bosses ...

Page 409: ...ear door assembly removal on page 4 85 3 Lift up the deflector gate above the sensor pass through and using a flat blade screwdriver release the tabs securing the sensor 4 Disconnect the appropriate harness from the controller card J11 for the upper sensor pass through and J5 for the lower sensor pass through Note The use of a spring hook facilitates the unrouting of the cables Remove the two scre...

Page 410: ...y removal 1 Remove the 5 bin mailbox left outer cover Go to 5 bin mailbox left outer cover removal on page 4 86 2 Release the connecting tabs on the sensor media bin empty and remove from its bracket 3 Disconnect the harness from the sensor media bin empty ...

Page 411: ...eft outer cover Go to 5 bin mailbox left outer cover removal on page 4 86 2 Disconnect all the harnesses from the 5 bin mailbox controller card assembly 3 Remove the two screws A securing the controller card assembly to the 5 bin mailbox assembly 4 Remove the 5 bin mailbox controller card assembly A ...

Page 412: ...ssembly removal 1 Remove the 5 bin mailbox top cover Go to 5 bin mailbox top cover removal on page 4 89 2 Carefully flex the 5 bin mailbox static brush mylar assembly to detach the hinges on each side 3 Remove the 5 bin mailbox static brush mylar assembly ...

Page 413: ...e 4 85 2 With a spring hook carefully remove the upper deflector gate spring and for ease of reassembly temp 3 Temporarily hook the spring to the upper frame tab 4 Unsnap each side of the deflector gate and remove Replacement Note The static brush mylar assembly is attached to the media bin fifth deflector Do not forget to reinstall it on the new deflector ...

Page 414: ...o to 5 bin mailbox rear door assembly removal on page 4 85 2 Using a springhook remove the deflector spring from the deflector 3 Unsnap each side of the deflector and remove Replacement Note The static brush mylar assembly is attached to the media bin fifth deflector Do not forget to reinstall it on the new deflector ...

Page 415: ...underside of the extension and pull out the rest of the way 5 bin mailbox deflector gate solenoid removal 1 Remove the 5 bin mailbox right outer cover Go to 5 bin mailbox right outer cover removal on page 4 87 2 Remove the 5 bin mailbox left outer cover Go to 5 bin mailbox left outer cover removal on page 4 86 3 Remove the top cable cover panel ...

Page 416: ... appropriate 5 bin mailbox deflector gate solenoid 5 Remove and unroute the cable to the deflector gate solenoid 6 Disconnect the proper deflector gate solenoid harness from the controller card Note To ease the cable unrouting cut the appropriate cable A ...

Page 417: ...move the 5 bin mailbox left outer cover Go to 5 bin mailbox left outer cover removal on page 4 86 2 Disconnect J15 at the controller card 3 Remove the screw A securing the 5 bin mailbox transport solenoid to the left frame 4 Remove the 5 bin mailbox transport solenoid A ...

Page 418: ...1 Remove the 5 bin left inner cover Go to 5 bin mailbox left inner cover removal on page 4 86 2 Remove the following harnesses from the controller card J14 A and B J2 and J11 3 Remove the two screws A securing the controller card assembly and move the card to the side A ...

Page 419: ...n 4 101 4 Remove the four screws B securing the left frame assembly to the 5 bin mailbox assembly 5 Move the left frame assembly out of the way 6 Remove the 5 bin mailbox sensor deflector gate HP by pressing the tabs B ...

Page 420: ...rvice Manual 7 Disconnect the harness from the 5 bin mailbox sensor deflector gate HP 250 sheet option tray assembly Note Carefully remove the base machine from the input option tray assembly before proceeding ...

Page 421: ...t media tray assembly from the 250 sheet option drawer assembly 250 sheet pick arm bracket assembly removal Note Carefully remove the base machine from the input option tray assembly before proceeding 1 Disconnect the two 250 sheet pick arm bracket assembly cable connectors from the 250 sheet controller card assembly 2 Detach the pick arm spring from the drawer ...

Page 422: ...4 104 Service Manual 3 Remove the three screws A securing the 250 sheet pick arm bracket assembly to the drawer 4 Remove the 250 sheet pick arm bracket assembly A ...

Page 423: ...Release the hook A securing the 250 sheet media out actuator to the 250 sheet pick arm bracket assembly 3 Remove the 250 sheet media out actuator from the drawer 250 sheet frame assembly removal Note The 250 sheet frame assembly is not a FRU 1 Remove the 250 sheet pick arm bracket assembly Go to 250 sheet pick arm bracket assembly removal on page 4 103 2 Release the hooks securing the sensor pass ...

Page 424: ...4 106 Service Manual 4 Remove the four screws A securing the 250 sheet frame assembly to the drawer 5 Remove the 250 sheet frame assembly A ...

Page 425: ...rame assembly Go to 250 sheet frame assembly removal on page 4 105 2 Disconnect the three connectors from the 250 sheet controller card assembly 3 Remove the three screws B securing the 250 sheet controller card assembly to the 250 sheet frame 4 Remove the 250 sheet controller card assembly A ...

Page 426: ...ve the base machine from the input option tray assembly before proceeding 550 sheet media tray assembly removal Note This removal procedure can be applied to 550 sheet option drawer assembly Remove the 550 sheet media tray assembly from the 550 sheet option drawer assembly ...

Page 427: ...0 sheet controller card assembly 3 Detach the 550 sheet bellcrank recoil spring B from the drawer 4 Remove the four screws C securing the 550 sheet pick arm bracket assembly to the drawer 5 Remove the 550 sheet pick arm bracket assembly A and 5530dn on page 4 159 1 Remove the 550 sheet media tray assembly Go to Media out actuator removal models 5350dn ...

Page 428: ...llcrank recoil spring removal 1 Remove the 550 sheet pick arm bracket assembly Go to 550 sheet pick arm bracket assembly removal on page 4 109 2 Remove the 550 sheet bellcrank recoil spring from the 550 sheet pick arm bracket assembly ...

Page 429: ... Remove the 550 sheet pick arm bracket assembly Go to 550 sheet pick arm bracket assembly removal on page 4 109 2 Release the hooks securing the sensor pass through to the drawer 3 Remove the sensor pass through from the drawer 4 Remove the four screws A securing the 550 sheet frame assembly to the drawer A ...

Page 430: ...e 550 sheet frame assembly 550 sheet controller card assembly removal 1 Remove the 550 sheet frame assembly Go to Media size actuator removal on page 4 160 2 Disconnect the three connectors from the 550 sheet controller card assembly ...

Page 431: ...Repair Information 4 113 3 Remove the three screws A securing the 550 sheet controller card assembly to the 550 sheet frame 4 Remove the 550 sheet controller card assembly A ...

Page 432: ...evel out through the opening 4 Remove the 550 sheet option drive shaft with spring Anti tip latch assembly removal Note Carefully remove the base machine from the input option tray assembly before proceeding The left and right anti tip latch assemblies are the same and only one is in a package The instructions below are for removing the left latch but removing the right latch is similar 1 Remove t...

Page 433: ... tip latch assembly to the drawer with a flathead screwdriver Note The hooks might break when detaching the anti tip assembly from the drawer 3 Remove the anti tip latch assembly High capacity input tray HCIT Note Carefully remove the HCIT from the base machine and the caster base before proceeding A ...

Page 434: ...input tray HCIT media tray assembly removal 1 Open the HCIT media tray assembly until it reaches a stop 2 Press the latches A on the left and right sides of the HCIT tray slides 3 Slide the HCIT media tray assembly out of the drawer A A ...

Page 435: ...on 4 117 High capacity input tray HCIT tray cover front removal 1 Open the HCIT media tray assembly until it reaches a stop 2 Remove the six screws A securing the HCIT tray cover front to the HCIT media tray assembly A ...

Page 436: ...4 118 Service Manual 3 Remove the HCIT tray cover front A ...

Page 437: ...apacity input tray HCIT cover rear removal 1 Remove the HCIT media tray assembly Go to High capacity input tray HCIT media tray assembly removal on page 4 116 2 Remove the four screws A securing the HCIT cover rear to the drawer A A ...

Page 438: ...4 120 Service Manual 3 Remove the HCIT cover rear ...

Page 439: ...efore removing the HCIT right cover first remove the right side anti tip latch assembly Go to High capacity input tray HCIT anti tip latch assembly removal on page 4 124 1 Remove the High capacity input tray HCIT cover rear Go to High capacity input tray HCIT cover rear removal on page 4 119 2 Remove the four screws A securing the HCIT cover right to the drawer A A ...

Page 440: ...4 122 Service Manual 3 Remove the HCIT cover right ...

Page 441: ...ceeding Note Before removing the HCIT cover left first remove the left side anti tip latch assembly Go to High capacity input tray HCIT anti tip latch assembly removal on page 4 124 1 Remove the HCIT cover rear Go to High capacity input tray HCIT cover rear removal on page 4 119 2 Remove the four screws A securing the HCIT cover left to the drawer A A ...

Page 442: ...h assembly removal Note Carefully remove the base machine from the HCIT tray assembly before proceeding The left and right anti tip latch assemblies are the same and only one is in a package The instructions below are for removing the left latch removing the right latch has similar instructions ...

Page 443: ...ay HCIT drawer slide assembly removal The left and right drawer slide assemblies are the same and only one is in a package The instructions below are for removing the left slide removing the right slide has similar instructions 1 Remove the HCIT media tray assembly Go to High capacity input tray HCIT media tray assembly removal on page 4 116 2 Remove the three screws A securing the HCIT drawer sli...

Page 444: ...ht Go to High capacity input tray HCIT cover right removal on page 4 121 2 Remove the HCIT cover left Go to High capacity input tray HCIT cover left removal on page 4 123 3 Disconnect the HCIT tray lift drive motor cable connector from the HCIT controller card assembly Note Remove the cable from the restraint and observe the routing for reinstallation 4 Remove the eight screws A securing the HCIT ...

Page 445: ...t tray HCIT controller card assembly removal Note Carefully remove the base machine from the HCIT tray assembly before proceeding 1 Remove the HCIT cover left Go to High capacity input tray HCIT cover left removal on page 4 123 2 Disconnect all connectors from the HCIT controller card assembly ...

Page 446: ...ully remove the base machine from the HCIT tray assembly before proceeding 1 Remove the HCIT controller card assembly Go to High capacity input tray HCIT controller card assembly removal on page 4 127 2 Disconnect the two springs A from the frame Note Leave the springs A attached to the cam size sensing plate B and the actuator switch C 3 Slide the cam size sensing plate B through the access hole ...

Page 447: ...Repair Information 4 129 4 Snap loose the actuator switch C and remove 5 Remove the four screws D securing the card mount option with the media size actuator to the frame C D ...

Page 448: ... the frame by inserting the leftmost part of it through the hole and then securing it with the four screws 2 Re install the actuator switch with the spring to the card mount option through the drawer opening 3 Re install the cam size sensing plate with the spring to the card mount option through the access hole in the rear side 4 Reattach the two springs to the frame ...

Page 449: ...bly before proceeding 1 Remove the HCIT cover left Go to High capacity input tray HCIT cover left removal on page 4 123 2 Remove the HCIT pick arm bracket assembly cable connectors from the HCIT controller card assembly Note Remove the cable from the restraint and observe the routing for reinstallation 3 Remove the pick arm lift spring from the drawer ...

Page 450: ...4 132 Service Manual 4 Remove the five screws A securing the HCIT pick arm bracket assembly 5 Remove the HCIT pick arm bracket assembly from the drawer by slightly lifting and removing it A ...

Page 451: ...instructions below are for removing the left latch removing the right latch has similar instructions 1 Remove the HCIT media tray assembly Go to High capacity input tray HCIT media tray assembly removal on page 4 116 2 Remove the E clip A and the washer B with a prying tool securing the HCIT tray closed latch with spring to the left frame 3 Remove the HCIT tray closed latch with spring A B ...

Page 452: ...tacker rear door assembly removal 1 Open the rear door assembly 2 Remove the rear door strap by twisting vertically and pulling it out of the slot 3 Remove the rear door assembly from the hinges by gently prying the hinges off the bosses ...

Page 453: ... Remove the high capacity stacker rear door assembly Go to High capacity stacker rear door assembly removal on page 4 134 2 Using a 1 phillips screwdriver remove the three screws A securing the right cover to the high capacity stacker assembly 3 Remove the right cover A ...

Page 454: ...emove the high capacity stacker rear door assembly Go to High capacity stacker rear door assembly removal on page 4 134 2 Using a 1 phillips screwdriver remove the three screws A securing the left cover to the high capacity stacker assembly 3 Remove the left cover A ...

Page 455: ...sembly removal 1 Remove both the high capacity stacker media output bin recoil springs 2 Remove the high capacity stacker standard output bin LED 3 Carefully spread the left side of the high capacity stacker assembly and maneuver the media output bin from the assembly ...

Page 456: ...tput bin assembly removal on page 4 137 2 Remove the two screws A securing the controller card cover panel on the rear of the assembly 3 Remove the screw B securing the ground strap to the right frame 4 Flex the controller card cover panel by grasping the bottom middle of the panel and lifting it releasing the tabs C from the left and right frame C C A B ...

Page 457: ...nel Go to High capacity stacker controller card cover panel removal on page 4 138 2 Remove the two screws A securing the high capacity stacker switch media bin HP to the left frame 3 Disconnect the high capacity stacker switch media bin HP harness from the upper controller card 4 Remove the high capacity stacker switch media bin HP A ...

Page 458: ... the high capacity stacker sensor media bin full assembly to the left frame 3 Disconnect the sensor media bin full harness from the upper controller card 4 Remove the high capacity stacker sensor media bin full assembly High capacity stacker sensor media bin full bracket assembly removal 1 Remove the high capacity stacker left cover Go to High capacity stacker left cover removal on page 4 136 2 Re...

Page 459: ...removal 1 Remove the high capacity stacker controller card cover panel Go to High capacity stacker controller card cover panel removal on page 4 138 2 Disconnect the harnesses from the controller card Note Pay careful attention to where the power input and output harnesses are attached 3 Remove the two screws A securing the high capacity stacker controller card assembly and remove the card A ...

Page 460: ...move the right media output bin recoil spring 2 Remove the four screws A securing the right frame to the high capacity stacker assembly 3 Carefully remove the right frame Note When installing the right frame make sure the media output bin assembly is aligned properly A ...

Page 461: ...a output bin recoil spring 2 Remove the two screws A securing the switch media bin HP to the left frame 3 Remove the high capacity stacker standard output bin LED 4 Remove the four screws B securing the left frame to the high capacity stacker assembly 5 Carefully remove the left frame B A ...

Page 462: ... properly High capacity stacker upper deflector gate removal 1 Remove the rear door assembly Go to High capacity stacker rear door assembly removal on page 4 134 2 With a spring hook carefully remove the upper deflector gate spring and for ease of reassembly temporarily hook the spring to the upper frame tab ...

Page 463: ...he rear door assembly Go to High capacity stacker rear door assembly removal on page 4 134 2 Using needle nose pliers or your finger pull out and downward on the sensor pass through until the sensor unsnaps 3 Remove the high capacity controller card cover panel Go to High capacity stacker controller card cover panel removal on page 4 138 ...

Page 464: ...4 146 Service Manual 4 Disconnect the sensor pass through harness from the controller card and remove the sensor ...

Page 465: ...emoval 1 Remove the high capacity stacker left cover High capacity stacker left cover removal on page 4 136 2 Remove the eight screws A securing the high capacity stacker left mounting bracket 3 Pull the bracket up and let it rest on the assembly with the cables intact A ...

Page 466: ...cker sensor deflector gate HP removal 1 Remove the high capacity stacker left mounting bracket Go to High capacity stacker left mounting bracket removal on page 4 147 2 Remove the harness from the sensor 3 Unclip the sensor tabs and remove ...

Page 467: ...on 1 RFID UHF option components 1 RFID UHF Option 2 Firmware card 3 User Flash card 4 Fuser wiper 5 Interface card plastic tee screw 6 RFID cable 7 Documentation CD 2 Unplug the power cord from the electrical outlet and then disconnect all cables from the printer ...

Page 468: ...4 150 Service Manual 3 Open the system board door and loosen the screw on the system board cover Remove the cover 4 Install the firmware card into the system board ...

Page 469: ...Repair Information 4 151 5 Install the flash card into the system board ...

Page 470: ...4 152 Service Manual 6 Remove the metal cover from the system card opening 7 Locate the interface card mounting area on the system board ...

Page 471: ...ir Information 4 153 8 Snap the plastic tee card holder into place on the system board 9 Angle the interface card through the connector opening 10 Insert the interface card into the plastic tee card holder ...

Page 472: ...e in the interface card Turn it just enough to hold the card in place Do not tighten yet 12 Insert the screws to secure the mounting bracket to the system board 13 Tighten the thumbscrew and insert the interface card plug into the blue connector on the system board ...

Page 473: ...air Information 4 155 14 Replace the system board cover 15 Lift the printer off the 250 550 sheet optional drawer place the RFID option on top of the drawer and place the printer on top of the RFID option ...

Page 474: ...4 156 Service Manual 16 Unpack the RFID cable and attach between the RFID option and the interface card Reconnect all printer cables 17 Remove the old fuser wiper or blank ...

Page 475: ... cable assembly removal 1 Remove the 550 sheet frame assembly Go to Media size actuator removal on page 4 160 2 Disconnect the lower interface cable connector A from the 550 sheet controller card 3 Pinch the options auto connect B to separate the lower interface cable assembly from the 550 sheet frame 4 Remove the lower interface cable assembly 1 2 B A ...

Page 476: ...achine from the input option tray assembly before proceeding 1 Remove the 250 sheet controller card assembly Go to 250 sheet controller card assembly removal on page 4 107 2 Remove the screw A securing the media size actuator to the 250 sheet frame 3 Remove the media size actuator A ...

Page 477: ...he media tray catch spring 3 Release the media tray catch spring 1 Remove the 550 sheet pick arm bracket assembly Go to 550 sheet pick arm bracket assembly removal on page 4 109 2 Release the hook A securing the media out actuator with spring to the 550 sheet pick arm bracket assembly 3 Detach the spring B from the media out actuator A B Media out actuator removal models 5350dn and 5530dn ...

Page 478: ...he screw A securing the media size actuator to the 550 sheet frame 3 Remove the media size actuator Media tray catch spring removal 1 Remove the 550 sheet frame assembly Go to Media size actuator removal on page 4 160 2 Turn the drawer over so that you can access the media tray catch spring 3 Release the media tray catch spring Media tray roller catch assembly removal A ...

Page 479: ...Repair Information 4 161 1 Remove the media tray catch spring Go to Media tray catch spring removal on page 4 160 2 Remove the tray roller catch assembly from the drawer ...

Page 480: ...mately 45 angle and force out the left hinge and slide the right hinge out to remove the door Output expander left outer cover removal 1 Remove the output expander rear door assembly Go to Output expander rear door assembly removal on page 4 162 2 Grasp the lower rear corner of the left outer cover and pull out to remove ...

Page 481: ...ve the screw A securing the left inner cover 3 Holding the rear of the left inner cover pull out while simultaneously separating it from the option Output expander right outer cover removal 1 Remove the output expander rear door assembly Go to Output expander rear door assembly removal on page 4 162 2 Grasp the lower rear corner of the right outer cover and pull out to remove A ...

Page 482: ...ut expander media bin latch left and right removal 1 Remove the output expander left or right inner cover Go to Output expander left inner cover removal on page 4 163 or Output expander right inner cover removal on page 4 164 2 If removing the right side media bin latch use a springhook to pull the media bin latch spring off the spring post on the output expander frame 3 If removing the left side ...

Page 483: ... page 4 164 2 Remove the standard output bin LED Go to Output expander sensor pass through removal on page 4 170 3 Rotate the output bin assembly downward and out of the slots to remove Output expander media bin full actuator removal 1 Remove the output expander left inner cover Go to Output expander left inner cover removal on page 4 163 2 Unsnap the actuator from its hinges and pull out to remov...

Page 484: ... from the cable guide 3 Release the tabs securing the sensors media bin full and remove Replacement Note Be sure to replace the sensors in the correct order Make sure their positions are not switched 4 Remove the output expander controller card cover panel Go to Output expander controller card cover panel removal on page 4 167 5 Disconnect the sensor media bin full harness from the controller card...

Page 485: ...t and pull away from the option while releasing the tab 3 If replacing the bracket remove the sensors media bin full from the bracket Replacement Note Be sure to replace the sensors in the correct order Make sure their positions are not switched Output expander controller card cover panel removal 1 Remove the output expander media output bin assembly Go to Output expander media output bin assembly...

Page 486: ...e back side of the option 3 Remove the grounding screw B on the right output option frame guide the grounding cable through the hole in the frame 4 Carefully flex the panel from the lower middle and pull the four tab C out of the frame and remove A ...

Page 487: ...expander controller card cover panel removal on page 4 167 2 Disconnect all harnesses from the controller card 3 Remove the two screws A securing the controller card to the frame 4 Remove the controller card Replacement Note Be sure to replace the interface connectors in their proper orientation as the two have common connection pins A ...

Page 488: ... output expander controller card cover panel Go to Output expander controller card cover panel removal on page 4 167 2 Release the tabs securing the sensor pass through 3 Remove the sensor harness from the controller card 4 Pull the connector harness through the frame and remove ...

Page 489: ...der deflector gate removal 1 Use a spring hook to disconnect the upper end of the deflector gate spring 2 Temporarily hook the upper end of the deflector gate spring to the left frame 3 Pull the deflector gate out of its hinges and remove ...

Page 490: ...expander left inner cover removal on page 4 163 2 Remove the four screws securing the left frame assembly to the option 3 Pull the left frame assembly out far enough to gain access to the sensor deflector gate HP 4 Release the tabs securing the sensor deflector gate HP and remove 5 Disconnect the harness to the sensor and remove ...

Page 491: ...g the door to the right 3 Once the left hinge has been disengaged pull the right hinge out 4 Remove the rear door assembly SFP stapler assembly right cover removal 1 Remove the two screws A on the inside of the exit bin compartment securing the right cover 2 Pull out on the front side of the right cover to disengage the tabs 3 Remove the right cover A ...

Page 492: ...P stapler assembly left cover removal 1 Remove the two screws A on the inside of the exit bin compartment securing the left cover 2 Pull out on the front side of the left cover to disengage the tabs 3 Remove the left cover A ...

Page 493: ... the left and right cover Go to SFP stapler assembly left cover removal on page 4 174 and SFP stapler assembly right cover removal on page 4 173 2 Remove the two screws A from the left and right side of the top cover 3 Pull up and toward the front to remove the top cover A ...

Page 494: ... Remove the left and right cover Go to SFP stapler assembly left cover removal on page 4 174 and SFP stapler assembly right cover removal on page 4 173 2 Remove two screws A from each side of the SFP stapler assembly 3 Lift up and to the rear to remove the cover A A ...

Page 495: ...e LED sensor cover to the underside of the output bin 2 Remove the output bin LED Go to SFP stapler assembly standard output bin LED and LED clear lens removal on page 4 179 3 Remove the sensor finisher bin media present Go to SFP stapler assembly sensor finisher bin media present removal on page 4 178 A ...

Page 496: ...al 1 Remove the LED sensor cover Go to SFP stapler assembly LED sensor cover removal on page 4 177 2 Using a flat blade screwdriver release the tabs A on the sensor and remove it from the sensor cover 3 Remove the harness connected to the media bin present sensor 4 Remove the sensor finisher bin media present A ...

Page 497: ...t bin LED and LED clear lens removal 1 Remove the LED sensor cover Go to SFP stapler assembly LED sensor cover removal on page 4 177 2 Remove the two screws A securing the LED to the cover 3 Remove the LED and disconnect the harness 4 Remove the LED clear lens A ...

Page 498: ...P stapler assembly tamper drive belt removal 1 Remove the tamper recoil spring Go to SFP stapler assembly tamper drive belt removal on page 4 180 2 Pull the belt out the tamper belt holder and remove the belt from the pulley ...

Page 499: ...mbly top cover removal on page 4 175 2 Pull slack in the tamper drive belt and remove the belt from the tamper drive belt pulley 3 Disconnect the tamper driver motor harness from the controller card 4 Remove the two screws A securing the tamper drive motor assembly to the tamper frame 5 Remove the tamper drive motor assembly A ...

Page 500: ...embly media stack flap and media stack flap actuator removal 1 Remove the handle cover Go to SFP stapler assembly handle cover removal on page 4 176 2 Release the locking tab and slide the media stack flap actuator to the right and remove ...

Page 501: ...ly removal 1 Remove the right cover Go to SFP stapler assembly right cover removal on page 4 173 2 Remove the four cable harnesses attached to the stapler unit assembly 3 Remove the three screws A securing the stapler unit assembly 4 Remove the stapler unit assembly ...

Page 502: ... left cover Go to SFP stapler assembly left cover removal on page 4 174 2 Disconnect the paddle motor harness from the controller card 3 Remove the cable from the harness clip 4 Remove the two screws A securing the two paddle drive motor assemblies 5 Remove the paddle drive motor assembly A ...

Page 503: ...mbly sensor media stack removal 1 Remove the top cover Go to SFP stapler assembly top cover removal on page 4 175 2 Disconnect the harness to the sensor media stack 3 Using your fingers pinch tab A securing the sensor media stack and remove A ...

Page 504: ... paddle HP removal 1 Remove the left cover Go to SFP stapler assembly left cover removal on page 4 174 2 Disconnect the harness to the sensor paddle home position 3 Using your fingers pinch tab A securing the sensor paddle home position and remove A ...

Page 505: ...or interlock removal 1 Remove the right cover Go to SFP stapler assembly right cover removal on page 4 173 2 Disconnect the harness to the sensor stapler access door interlock 3 Using your fingers pinch tab A securing the sensor stapler access door interlock and remove A ...

Page 506: ... the SFP stapler assembly top cover Go to SFP stapler assembly top cover removal on page 4 175 2 Disconnect the harness to the SFP stapler assembly sensor tamper HP left and right 3 Using your fingers pinch the tabs A securing the staple finisher sensor tamper HP left and right and remove A ...

Page 507: ...n full send removal 1 Remove the stapler stacker controller card assembly Go to Stapler stacker controller card assembly removal on page 4 193 2 Remove the two screws A securing the staple finisher sensor bin full send 3 Disconnect the harness and remove A ...

Page 508: ...age 4 173 2 Remove the two screws A securing the sensor bin full receive 3 Disconnect the harness and remove SFP stapler assembly sensor media in stapler removal 1 Remove the stapler unit assembly from the Go to SFP stapler assembly stapler unit assembly removal on page 4 183 2 Using a flat blade screwdriver release the tabs A securing the sensor A A ...

Page 509: ...sing needlenose pliers place the rear most tab in the sensor bracket first Then push on the rear face of the sensor until the other two tabs snap into place SFP stapler assembly sensor deflector HP removal 1 Remove the left cover Go to SFP stapler assembly left cover removal on page 4 174 2 Disconnect the harness to the sensor deflector HP ...

Page 510: ... 192 Service Manual 3 Release the tabs A securing the sensor to the unit Note The tabs may be difficult to access The use of a spring hook or flat blade screwdriver may be necessary to release the tabs A ...

Page 511: ... controller card 3 Remove the three screws A securing the stapler stacker controller card assembly 4 Remove the stapler stacker controller card assembly Sensor HCIT tray raised HP with cable assembly removal Note Carefully remove the base machine from the HCIT tray assembly before proceeding 1 Remove the HCIT cover left Go to High capacity input tray HCIT cover left removal on page 4 123 A ...

Page 512: ... 194 Service Manual 2 Disconnect the sensor HCIT tray raised HP cable connector from the HCIT controller card assembly Note Remove the cable from the restraints and observe the routing for reinstallation ...

Page 513: ...Repair Information 4 195 3 Remove the screw A securing the sensor to the rear frame 4 Release the hooks B securing the sensor to the rear frame 5 Remove the sensor HCIT tray raised HP B A ...

Page 514: ...to High capacity input tray HCIT cover left removal on page 4 123 2 Disconnect the sensor HCIT pass through cable connector from the HCIT controller card assembly Note Remove the cable restraint and observe the routing for reinstallation 3 Release the hooks A securing the sensor HCIT pass through to the machine 4 Remove the sensor HCIT pass through with cable from the top plate A A ...

Page 515: ...er card 3 Remove the sensor pass through with cable Sensor pass through with cable removal 1 Remove the 550 sheet frame assembly Go to 550 sheet frame assembly removal on page 4 111 2 Disconnect the sensor pass through cable connector from the 550 sheet controller card 3 Remove the sensor pass through with cable Tray roller catch assembly removal 1 Remove the media tray catch spring Go to Media tr...

Page 516: ...ve the tray roller catch assembly from the drawer Tray roller catch assembly removal 1 Remove the media tray catch spring Go to Media tray catch spring removal on page 4 159 2 Remove the tray roller catch assembly from the drawer ...

Page 517: ...heet frame assembly Go to Media size actuator removal on page 4 160 2 Disconnect the upper interface cable connector A from the 550 sheet controller card 3 Release the two hooks B securing the options auto connect to the 550 sheet frame 4 Remove the upper interface cable assembly B A ...

Page 518: ...4 200 Service Manual ...

Page 519: ...Connector locations and connections 5 1 5 Connector locations and connections Connections A wiring diagram showing connector locations will be inserted here at a later date ...

Page 520: ...5 2 Service Manual ...

Page 521: ...upply Damaged missing or altered covers especially in the area of the top cover and the power supply cover Lubrication specifications No requirements for this printer Individual maintenance part expected life Description Part number Expected part life Charge roll assembly with tool 40X5852 300K Transfer roll assembly with tool 40X1886 300K Pick roll assembly 2 40X4308 300K Printer maintenance kit ...

Page 522: ...aintenance kit with the following part numbers After replacing the kit the maintenance count must be reset to zero to clear the 80 Scheduled Maintenance message See Maintenance page counter reset Reset Cnt on page 3 26 Description Part number Maintenance Interval Printer maintenance kit 100V 40X4723 300K Printer maintenance kit 110V 40X4724 300K Printer maintenance kit 220V 40X4765 300K Printer ma...

Page 523: ... machine Units kit or Pkg refers to the number of units packaged together and identified by the part number NS Not shown in the Asm Index column indicates that the part is procurable but is not pictured in the illustration PP Parts Packet in the parts description column indicates the part is contained in a parts packet Model information used in the parts catalog Asm Index Part number Units mach OR...

Page 524: ...7 2 Service Manual Assembly 1 Covers ...

Page 525: ... 40X4339 1 1 Access door 5230n dn 5350dn and 5530dn 11 40X4311 1 1 Media support 5230n dn and 5350dn 10 40X4320 1 1 Laser cover assembly 250 sheet output 5230n dn and 5350dn 9 40X4630 1 1 Connection bezel assembly rear 5230n dn 8 40X4330 1 1 Connection access cover rear 5230n dn 7 40X4324 1 1 Side cover left 5230n dn 1 40X4329 1 1 Door assembly rear 5350dn 3 40X1862 1 1 Side cover right 5350dn 7 4...

Page 526: ...7 4 Service Manual Assembly 2 5230n dn 5350dn and 5530dn Operator panel ...

Page 527: ... will be rendered inoperable Never install and remove components listed above as a method of troubleshooting components Once a component has been installed in a machine it can not be used in another machine It must be returned to the manufacturer Assembly 2 5230n dn 5350dn and 5530dn Operator panel 1 40X4366 1 1 Operator panel cable assembly 5230n dn 5350dn and 5530dn 2 40X4462 1 1 Operator panel ...

Page 528: ...7 6 Service Manual Assembly 3 T656dne Operator panel MPF and smart card ...

Page 529: ...8 2 1 Spring connector T656 7 40X4631 1 1 Operator panel door latch assembly T656 8 40X2051 1 1 USB cable assembly T656 9 40X1971 1 1 Inner cover left T656 10 40X7038 1 1 Operator panel bezel T656 11 40X1385 1 1 Operator panel door assembly T656 12 40X7035 1 1 Hard drive cooling fan T656 13 40X7042 1 1 Card reader mounting bracket T656 14 40X4602 1 1 Card reader assembly 3121 contact T656 14 40X46...

Page 530: ...7 8 Service Manual Assembly 4 Drive motor assemblies and duplex ...

Page 531: ...ssembly with 2 belts and 2 pulleys 5350dn 5530dn and T656 4 40X4351 1 1 Duplex guide handle 5350dn 5530dn and T656 5 40X4352 1 1 Duplex guide rear 5350dn 5530dn and T656 6 40X4353 1 1 Duplex guide spring rear 5350dn 5530dn and T656 7 40X4349 1 1 Duplex guide spring right 5350dn 5530dn and T656 8 40X4348 1 1 Duplex guide assembly front 5350dn 5530dn and T656 9 40X5551 1 1 Duplex guide spring left 5...

Page 532: ...7 10 Service Manual Assembly 5 Media path and ducts 1 2 2 3 4 5 6 7 8 9 10 11 12 12 ...

Page 533: ...interface cover 8 40X4406 2 1 Print cartridge support roller 9 40X1868 2 1 Print cartridge clamp assembly 10 40X4389 1 1 LVPS cooling duct 5 40X4387 1 1 Inner deflector 5230n dn 11 40X4391 1 1 Main cooling duct 5230n dn 12 40X4319 1 1 Fuser access door assembly 5230n dn 5 40X4388 1 1 Inner deflector 5350dn 5530dn and T656 11 40X4392 1 1 Main cooling duct 5350dn 5530dn and T656 12 40X4318 1 1 Fuser...

Page 534: ...7 12 Service Manual Assembly 6 Printhead charge and transfer ...

Page 535: ...le assembly left 10 40X5852 1 1 Charge roll assembly with tool 11 40X1892 1 4 Charge roll arm assembly left 12 40X4316 1 1 Charge roll link spring left 13 40X1864 1 1 Print cartridge ID connector assembly 15 40X4372 1 1 Sensor standard bin exit actuator assembly 16 40X4369 1 1 Sensor standard bin exit 1 40X4464 1 2 Printhead with cable assembly 5350dn and 5530dn 14 40X4364 1 1 Main cooling fan 535...

Page 536: ...7 14 Service Manual Assembly 7 Pick arm assembly trays and MPF ...

Page 537: ...bly 550 sheet 14 40X4472 1 1 Switch media size assembly 17 40X1876 1 1 MPF gear shield 6 40X4458 1 1 MPF lift plate assembly 5230n dn 7 40X4460 1 1 MPF tray door assembly 5230n dn 9 40X4304 1 1 Pick arm assembly with spring 250 sheet 5230n dn 10 40X4306 1 1 Pick arm spring 5230n dn 12 40X4309 1 1 250 Sheet media out actuator 5230n dn 6 40X4459 1 1 MPF lift plate assembly 5350dn 5530dn and T656 9 4...

Page 538: ...7 16 Service Manual Assembly 8 LVPS fuser and electrical cables 1 ...

Page 539: ...fuser assembly 1 40X5854 1 1 110V type 2 fuser assembly 1 40X5855 1 1 220V type 2 fuser assembly 2 40X4419 1 1 Fuser interface cable assembly 3 40X4355 1 1 LVPS card assembly 4 40X4359 1 1 Print cartridge cooling fan 5 40X4356 1 1 Duplex cooling fan 6 40X4360 1 1 Print cartridge cooling fan cable assembly 7 40X4357 1 1 Duplex cooling fan cable assembly 8 40X1866 1 1 Sensor shield assembly 9 40X437...

Page 540: ...7 18 Service Manual Assembly 9 HVPS system card and electrical cables 2 ...

Page 541: ...g components NVM card assembly T656 only System card assembly All models Only replace one component at a time Replace the required component and perform a POR before replacing a second component listed above If this procedure is not followed the printer will be rendered inoperable Never replace two or more of the components listed above without a POR after installing each one or the printer will b...

Page 542: ...7 20 Service Manual Assembly 10 250 Sheet option tray assembly 1 2 3 4 6 7 8 9 10 12 13 14 15 17 18 5 11 16 ...

Page 543: ... 1 Sensor media empty 7 40X4309 1 1 250 Sheet media out actuator 8 40X4570 1 1 Anti tip latch assembly 9 40X3453 1 1 250 Sheet option drawer assembly 10 40X3822 1 1 Media tray catch spring 11 40X4395 1 1 Media tray roller catch assembly 12 40X3449 1 1 Media tray assembly 250 sheet 13 40X4575 1 1 Sensor pass through with cable 14 40X1863 1 1 250 Option drive shaft with spring 15 40X4572 1 1 Lower i...

Page 544: ...7 22 Service Manual Assembly 11 550 Sheet option tray assembly 2 3 4 5 6 7 8 9 10 11 12 13 1 14 15 16 17 18 ...

Page 545: ... 1 Sensor media empty 7 40X4310 1 1 550 Sheet media out actuator 8 40X4570 2 2 Anti tip latch assembly 9 40X3957 1 1 550 Sheet option drawer assembly 10 40X3822 1 1 Media tray catch spring 11 40X4395 1 1 Media tray roller catch assembly 12 40X4469 1 1 Media tray assembly 550 sheet 13 40X4575 1 1 Sensor pass through with cable 14 40X4473 1 1 550 Option drive shaft with spring 15 40X4572 1 1 Lower i...

Page 546: ...7 24 Service Manual Assembly 12 HCIT Sheet option tray assembly 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 14 17 15 18 19 20 21 22 ...

Page 547: ... 2 1 Sensor media empty 9 40X4581 1 1 HCIT cover rear 10 40X4570 1 1 Anti tip latch assembly 11 40X4588 1 1 Sensor HCIT tray raised HP with cable assembly 12 40X4582 1 1 HCIT cover right 13 40X4586 1 1 HCIT tray lift drive motor assembly 14 40X4585 1 2 HCIT tray closed latch with spring 15 40X4593 2 2 HCIT drawer slide assembly 16 40X4580 1 1 HCIT media tray assembly 17 40X4584 1 1 HCIT tray cover...

Page 548: ...7 26 Service Manual Assembly 13 SFP stapler assembly 1 1 ...

Page 549: ...Parts catalog 7 27 Assembly 13 SFP stapler assembly 1 Asm Index Part number Units mach Units kit or pkg Description 1 40X5547 1 1 SFP stapler assembly comes completely assembled ...

Page 550: ...7 28 Service Manual Assembly 14 SFP stapler assembly 2 2 1 17 4 3 5 7 8 9 10 11 12 13 14 6 16 15 ...

Page 551: ...ll receive 6 40X4617 1 2 Finisher bin spring 7 40X5545 1 1 Standard output bin LED 8 40X5727 1 1 LED clear lens 9 40X5720 1 1 LED sensor cover 10 40X4618 1 1 Sensor finisher bin media present 11 40X4619 1 1 Media output bin extension 12 40X5541 1 1 Media output bin 13 40X4626 1 1 Sensor bin full send 14 40X4625 1 1 Stapler stacker controller card assembly 15 40X4609 1 1 Left cover 16 40X4611 1 1 T...

Page 552: ...7 30 Service Manual Assembly 15 SFP stapler assembly 3 4 5 1 2 3 6 6 7 8 9 10 11 ...

Page 553: ...or 2 40X4646 1 1 Media stack flap 3 40X4369 1 1 Sensor media stack 4 40X4621 1 1 Left tamper motor assembly 5 40X4622 1 1 Right tamper motor assembly 6 40X4624 1 2 Tamper recoil spring 7 40X4369 1 1 Sensor tamper HP right 8 40X4369 1 1 Sensor tamper HP left 9 40X4623 1 1 Tamper drive belt 10 40X4369 1 1 Sensor paddle HP 11 40X4615 1 1 Paddle drive motor ...

Page 554: ...7 32 Service Manual Assembly 16 SFP stapler assembly 4 1 2 ...

Page 555: ...Parts catalog 7 33 Assembly 16 SFP stapler assembly 4 Asm Index Part number Units mach Units kit or pkg Description 1 40X4641 1 1 Stapler assembly 2 40X5909 1 1 Sensor media in stapler ...

Page 556: ...7 34 Service Manual Assembly 17 5 bin mailbox 1 3 12 7 5 2 11 4 13 8 10 9 1 14 6 ...

Page 557: ...or assembly 4 40X5712 1 1 Right outer cover 5 40X5713 1 1 Right inner cover 6 40X5756 1 1 Output bin LED bracket 7 40X5717 1 1 Output bin LED assembly 8 40X5714 1 1 Standard output bin LED bracket 9 40X5755 1 1 LED clear lens 10 40X4773 1 1 Standard output bin LED 11 40X5753 1 1 Media bin extension assembly 12 56P4191 1 1 Media bail assembly 13 40X5711 1 1 Left inner cover 14 40X5710 1 1 Left oute...

Page 558: ...7 36 Service Manual Assembly 18 5 bin mailbox 2 9 10 11 8 5 7 3 2 4 4 5 4 1 6 6 5 4 6 5 4 6 7 8 12 ...

Page 559: ...pring top 3 40X2036 1 1 Deflector gate top 4 40X4772 1 1 Static brush mylar assembly 5 40X2037 1 1 Deflector gate 6 40X2065 1 1 Spring 7 40X3242 1 1 Sensor pass through 8 40X2061 5 1 Deflector gate solenoid 9 40X4369 1 1 Sensor deflector gate HP 10 40X3240 1 1 Sensor media bin empty 11 40X2038 1 1 Media bin full actuator 12 40X5718 1 1 5 bin mailbox controller card assembly ...

Page 560: ...7 38 Service Manual Assembly 19 High capacity stacker 1 2 3 4 5 5 6 7 8 8 11 12 13 14 15 16 9 10 18 17 19 20 ...

Page 561: ...assembly 6 40X5734 1 1 Right frame 7 40X5735 1 1 Right cover 8 56P4210 1 2 Media output bin recoil spring 9 40X4773 1 1 Standard output bin LED 10 40X5755 1 1 LED clear lens 11 40X5731 1 1 Media output bin assembly 12 40X1998 1 1 Media bail assembly 13 40X4369 1 1 Sensor deflector gate HP 14 40X5748 1 1 Left frame 15 56P4208 1 1 Switch media bin HP 16 40X5736 1 1 Left cover 17 40X1989 1 1 Sensor b...

Page 562: ...7 40 Service Manual Assembly 20 Output expander 12 1 2 3 4 5 6 7 8 9 10 11 13 14 15 16 17 18 19 5 ...

Page 563: ...latch 6 40X5726 1 1 Right inner cover 7 40X5725 1 1 Right outer cover 8 40X5755 1 1 LED clear lens 9 40X4773 1 1 Standard output bin LED 10 40X1998 1 1 Media bail assembly 11 40X5721 1 1 Media output bin assembly 12 40X5747 1 1 Output expander controller card 13 40X4369 1 1 Sensor deflector gate HP 14 40X5724 1 1 Left inner cover 15 40X5723 1 1 Left Outer cover 16 40X3265 1 1 Sensor media bin full...

Page 564: ...7 42 Service Manual Assembly 21 Envelope feeder and external duplex 1 2 ...

Page 565: ...ssembly 21 Envelope feeder and external duplex Asm Index Part number Units mach Units kit or pkg Description 2 40X5904 1 1 External duplex 1 40X5739 1 1 Envelope feeder 5230n dn 5350dn and 5530dn only will not fit the T656 ...

Page 566: ... assembly including A RFID UHF option B Firmware card C User flash card D Fuser wiper E Interface card plastic tee screw F RFID cable G Documentation CD 1 40X1484 1 1 EU RFID UHF option assembly including A RFID UHF option B Firmware card C User flash card D Fuser wiper E Interface card plastic tee screw F RFID cable G Documentation CD 1 A B C D E F G ...

Page 567: ...erver WW except US Americas NS 40X1593 1 1 MarkNet N7000e Fash Ethernet 10 100BaseTX USB NS 40X1594 1 1 MarkNet N7002e Fast Ethernet 10 100BaseTX Parallel NS 40X4819 1 1 RS 232C serial interface card NS 40X5937 1 1 128MB DIMM DDR1 for 5230n dn and 5350dn NS 40X5938 1 1 256MB DIMM DDR1 for 5230n dn and 5350dn NS 40X5939 1 1 512MB DIMM DDR1 for 5230n dn and 5350dn NS 40X5301 1 1 256 MB SO DIMM DDR2 ...

Page 568: ...t number Units mach Units kit or pkg Description NS 40X4823 1 1 Parallel 1284 B interface card NS 40X1367 1 1 10 Foot parallel printer cable NS 40X2665 1 1 Fuser oil wiper black housing NS 40X2666 1 1 Fuser wax wiper gray housing NS 40X1368 1 1 2 Meter USB printer cable ...

Page 569: ...n Portugal Ireland NS 40X4596 1 1 Power cord LV Brazil PPB kits NS 40X0271 1 1 Power cord HV Asian Brunei Cambodia Indonesia Laos Malaysia Myanmar Philippines Singapore Thailand Vietnam Afghanistan Bangladesh Bhutan India Nepal Pakistan Sri Lanka Tibet Hong Kong NS 40X0301 1 1 Power cord HV Australia New Zealand NS 40X3609 1 1 Power cord 100 V Japan NS 40X1792 1 1 Power cord HV Korea NS 40X0303 1 ...

Page 570: ...ice NS 40X5861 1 1 Kiosk presenter NS 40X7001 1 1 Wear strips smooth 250 sheet NS 40X7002 1 1 Wear strips dimpled 250 sheet NS 99A1206 1 1 Wear strips 3 row dimpled 250 sheet NS 40X2786 1 1 Wear strips 4 row dimpled 250 sheet NS 40X7003 1 1 Wear strips 3 row dimpled 550 sheet NS 40X7004 1 1 Wear strips dinky 550 sheet NS 40X2787 1 1 Wear strips 3 row dimpled 550 sheet NS 40X2788 1 1 Wear strips 4 ...

Page 571: ...s parts catalog 7 2 D defaults EP defaults 3 21 3 46 factory defaults 3 28 3 54 US Non US defaults 3 19 3 44 diagnostic information confirm the installation status 2 2 Power on Reset sequence 2 2 diagnostics error code table 2 14 diagnostics menu accessing 3 30 available tests 3 31 BASE SENSOR TEST 3 42 DEVICE TESTS Disk Test Clean 3 43 Quick Disk Test 3 43 DUPLEX TESTS Duplex Feed 1 3 40 Duplex F...

Page 572: ...tion 3 56 Diverter Test 3 18 DRAM Test 3 8 3 37 Duplex 3 93 duplex tests Duplex Feed 1 3 14 3 40 Duplex Feed 2 3 14 3 40 Left Margin 3 39 Motor Test 3 14 3 39 Quick Test 3 12 3 38 Sensor Test 3 13 3 39 Top Margin 3 13 3 38 E Edge to Edge 3 45 Energy Conserve 3 54 Engine Setting 3 44 Envelope Prompts 3 55 error codes 200 00 sensor registration late jam 2 123 2 135 2 136 200 01 sensor registration l...

Page 573: ... 3 26 3 35 3 51 print registration 3 5 3 33 printer overview 3 60 printer theory 3 61 control 3 77 fuser control 3 77 printhead control 3 77 drive 3 75 electrical components and controller 3 76 exit 3 74 functions of main components 3 62 media tray assembly 3 62 3 90 rear media guide 3 62 3 90 media tray assembly 3 63 3 91 detection of media size 3 63 3 91 sensor feed out 3 65 sensor media level 3...

Page 574: ...I 4 Service Manual duplex 3 13 3 38 simplex front side 3 5 3 33 U unique tools 1 8 3 88 upper front cover parts catalog 7 2 USB speed 3 59 W warm up time 3 21 3 46 Wipe Disk 3 57 Wiper Message 3 58 ...

Page 575: ... Print cartridge ID connector assembly 7 13 40X1866 Sensor shield assembly 7 17 40X1868 Print cartridge clamp assembly 7 11 40X1869 Transfer deflector with static brush 7 11 40X1870 100 V type 1 fuser assembly 7 17 40X1871 220 V type 1 fuser assembly 7 17 40X1876 MPF gear shield 7 15 40X1883 MPF pick roll assembly with flanges and clip 7 15 40X1886 Transfer roll assembly with tool 7 13 40X1887 Tra...

Page 576: ...tor 7 21 7 23 40X3957 550 Sheet option drawer assembly 7 23 40X4307 550 Sheet bellcrank recoil spring 7 23 40X4308 Pick roll assembly 2 7 15 7 21 7 23 7 25 40X4309 250 Sheet media out actuator 7 21 40X4310 550 Sheet media out actuator 7 23 7 25 40X4313 Pick arm sensor cable assembly 7 15 40X4316 Charge roll link spring left 7 13 40X4317 Charge roll link spring right 7 13 Portugal Ireland 7 47 40X3...

Page 577: ...cooling fan duct 7 11 7 17 7 9 7 9 7 9 7 3 40X4324 Side cover left 5230n dn 7 3 40X4325 Side cover left 5350dn 7 3 40X4329 Door assembly rear 5350dn 7 3 40X4330 Connection access cover rear 5230n dn 7 3 40X4332 Door assembly rear 5230n dn 40X4338 Side cover right 5230n dn 40X4363 Main cooling fan 5230n dn 40X4367 Printhead cable assembly 5230n dn 7 13 40X4375 System card assembly 5230n dn 7 19 7 1...

Page 578: ...ler card assembly 7 23 40X4579 Complete HCIT option tray assembly 7 25 40X4580 HCIT media tray assembly 7 25 40X4581 HCIT cover rear 7 25 40X4582 HCIT cover right 7 25 40X4583 HCIT cover left 7 25 40X4584 HCIT tray cover front 7 25 40X4585 HCIT tray closed latch with spring 7 25 40X4586 HCIT tray lift drive motor assembly 7 25 40X4587 HCIT media size actuator assembly 7 25 40X4588 Sensor HCIT tray...

Page 579: ...765 Printer maintenance kit 220 V type 1 fuser 7 45 40X4766 Printer maintenance kit 100 V type 2 fuser 7 45 40X4767 Printer maintenance kit 110 V type 2 fuser 7 45 40X4768 Printer maintenance kit 220 V type 2 fuser 7 45 40X4772 Static brush mylar assembly 7 37 40X4773 Standard output bin LED 7 35 7 39 7 41 40X4819 RS 232C serial interface card 7 45 40X4822 Hard disk drive for T65X 7 45 40X4823 Par...

Page 580: ...Left frame 7 39 40X5749 Main drive motor assembly with option drive shaft 7 9 40X5753 Media bin extension assembly 7 35 40X5755 LED clear lens 7 35 7 39 7 41 40X5756 Output bin LED bracket 7 35 40X5852 Charge roll assembly with tool 7 13 40X5853 100 V type 2 fuser assembly 7 17 40X5854 110 V type 2 fuser assembly 7 17 40X5855 220 V type 2 fuser assembly 7 17 40X5857 Universal media drawer with tra...

Page 581: ...ader cable assembly T656 7 7 40X7038 Operator panel bezel T656 7 7 40X7039 Card reader cable assembly T656 7 7 40X7040 Printhead with cable assembly T656 7 13 40X7042 Card reader mounting bracket T656 7 7 40X7043 LCD screen bezel TG654dn 7 5 56P4191 Media bail assembly 7 35 56P4208 Switch media bin HP 7 39 56P4210 Media output bin recoil spring 7 39 56P4212 Media bin full actuator 7 39 99A0954 Bev...

Page 582: ...I 12 Service Manual ...

Page 583: ...b to the marks on one of the vertical lines The line that best matches the defects on the print job indicates which particular part may be causing the defect For example the distance between these two marks represents a repeating defect that occurs every 28 3 mm 1 11 in which means the charge rollers may need to be replaced 88 0 mm 3 46 in 51 7 mm 2 04 in Replace the charge rollers 28 3 mm 1 11 in...

Page 584: ...5230n dn Printer ...

Page 585: ...5 5 30dn Printer ...

Page 586: ...5 35 0dn Printer ...

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