Ceyear 4041 Series, User Manual

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Chapter XII Fault Information Description and Repair Methods
175
Chapter XII Fault Information Description and Repair Methods
This chapter will show you how to discover problems and receive after-sales service. It also includes an
explanation of the fault information of the spectrum analyzer.
If you have purchased 4041 series spectrum analyzer and encountered some problems during operation, or you
need to purchase relevant parts, options or accessories of the spectrum analyzer, the company will provide perfect
after-sales service.
Usually, the cause of the problem comes from the improper use of hardware, software or misuse by the user.
Please contact us if there is any problem. If the spectrum analyzer you purchased is still in the warranty period, we
will carry out free-of-charge maintenance to your spectrum analyzer according to the commitment on the warranty
bill. If the spectrum analyzer is beyond the warranty period, we will only charge for the cost.
Section 1 Fault Information Description
Description
This part is to guide you how to carry out simple judgment and handling when the
4041 series spectrum analyzer has any fault. If necessary, please feed back the
problem to the manufacturer as accurately as possible, so that we can solve it as soon
as possible.
If there is a problem with the 4041 series you use, you can check it according to the following tips. If the problem
still exists, please contact us.
If the 4041 series can
’
t be started after the power button is pressed down, please check whether the power
supply is normal. If there is no problem, the device will be deemed to have faults, please contact us for
repair.
If the 4041 series can
’
t enter the system or application procedure after start, please press
【
Preset
】
button to
make it return to a known state. If it can
’
t normally work yet, it will be deemed to have faults, please contact
us for repair.
If the performance indicator of 4041 series is abnormal, please check whether the test tools and test
environment conform to the requirements and test whether the port connector is damaged or normal. If there
is no problem, the device will be deemed to have faults, please contact us for repair.
If the 4041 series can
’
t communicate via the LAN , firstly confirm the tester IP address setting, and check
the yellow indicator light next to the top panel LAN interface. If the light is not flashing, check the LAN
cable and connection. If there is no problem, the device will be deemed to have faults, please contact us for
repair.
Section 2 Repair Methods
Please contact us by phone or fax when your 4041 series has an unsolvable problem. If the instrument has to be
repaired, please pack it according to the following steps:
1) Prepare a paper document describing the malfunction of the instrument and put it in the packaging box with
the tester;
2) Wrap the instrument with the original packaging material to reduce possible damage;
3) Put the linings at four corners of the outer packaging box, and put the instrument in the outer packaging box;
4) Seal the packaging box with tapes, and reinforce it with nylon tape;
5) Mark
“
Fragile! No Touch! Handle with Care!
”
on the box;
6) Consign for shipment as the precision instrument, and keep copies of all transport documents.