Canon VK-16 v2.0, Administrator'S Manual

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9
Tr
oub
leshooting
VK Troubleshooting
Live and recorded video is not good quality (this does not relate to Resolution).
Situation In a Video Window, the live video quality is lower than that of another Video
Window and recorded video (when you play back video) is also not good
quality.
Solution The quality of live and recorded video cannot be changed in VK-64/VK-16. The
video quality may vary from one Video Window to another because of Camera
Server settings. The quality can be changed to a higher one in the admin
screens of Camera Servers.
Recording cannot be performed.
Situation1) Recording cannot be performed by all of the network cameras.
Situation2) Recording cannot be performed by a certain network camera.
Solution In the case of 1), check the following:
• The network cable of the server is plugged in.
• The power supply has been cut off.
• Do not Record is not specified in the Special Day Schedule settings and
others.
• Link lamps on the hub (switch) and on the network connector for the server
are on.
➝
If the lamps are off, there may be defects in the cable, hub (switch), or
network connector for the server.
In the case of 2), check the following:
• The power source or network of the Camera Server have no problem.
• The ping command succeeds for the network camera.
• You can view live video of the Camera Server using VB-C60 Viewer, NC
Viewer, PC Viewer or other viewers.
• Do not Record is specified in the Special Day Schedule settings and others.
• Sensor recording or motion detection recording is set or not.