Canon VK-16 v2.0 Administrator'S Manual Download Page 256 | Manualshive

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VK Troubleshooting

Cannot log into a Storage Server from a Viewer.

Situation

You cannot log into a Storage Server from a Viewer.

Solution

Check the following:

• The login user name and password are correct.

• The network between the server and the Viewer has no problem.

• The IP address of the server to which you want to login is correct.

• The ping command succeeds for the server from the Viewer.

• When the proxy is configured in Internet Explorer, change the settings to

exclude the VK server.

Cannot view live video.

Situation

You cannot view live video.

Solution

Check the following:

• If “Could not connect to camera” is displayed in the Video Window, check

whether the power source of the Camera Server and the network have no
problem.

• An error is displayed in the Timeline in the Viewer.

➝

If “Connect to <Camera Server IP Address>: Error Occurred” is displayed,
check whether the power source of the Camera Server and the network
have no problem.

• The screen goes black when layout is switched, but video is displayed after

a few seconds.

➝

Too many Camera Servers that exceed the performance of your PC are
displayed in the Viewer, or a live frame rate that exceeds the performance
of your PC is set. Reduce the number of Camera Servers to be displayed,
or decrease the live frame rate.

When a layout sequence is running in the Viewer, the Video Window suddenly goes
black and video of the Camera Server cannot be displayed.

Situation

When a layout sequence is running, the Video Window goes black and video
of the Camera Server cannot be displayed.

Solution

When many Camera Servers are placed in one layout and a layout sequence
is run in a short time, system resources required for communication may run
short. Reduce the number of Camera Servers to be displayed in a layout, or
make the switching interval for layout sequences longer.

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Summary of Contents for VK-16 v2.0

Page 1: ...Ver 1 3 Ver 2 0 Network Video Recorder VK 64 VK 16 Network Camera Recording and Monitoring System Administrator s Manual ...

Page 2: ...r loss Canon shall have no liability whatsoever for any loss or damages incurred by the user as a result of such problems Introduction Support Information For various types of information relating to support including updated product software patch installer User s Manual operating environment etc please refer to Canon Web site Trademark Notice Canon and the Canon logo are registered trademarks of...

Page 3: ...SING MAY BE OBTAINED FROM MPEG LA LLC SEE HTTP WWW MPEGLA COM This product is licensed under AT T patents for the MPEG 4 standard and may be used for encoding MPEG 4 compliant video and or decoding MPEG 4 compliant video that was encoded only 1 for a personal and non commercial purpose or 2 by a video provider licensed under the AT T patents to provide MPEG 4 compliant video No license is granted ...

Page 4: ... System Administrator installng and operating the VK 64 VK 16 system It explains the functions of VK 64 VK 16 and introduces more appropriate system deployment methods Use this manual as a reference when making a backup of data or troubleshooting a problem ...

Page 5: ...ta 26 System Design Concept 28 System Configuration example 28 When using multiple Storage Servers 30 When using Viewer alone 30 Server Sizing Concept 31 Approximate Video Data Volume per Second 31 Required Hard Disk Capacity 31 Sensor Event Recording and Motion Detection Recording Concept 35 Storage Server Performance 36 Notes on Viewer Sizing 37 Network Bandwidth Concept 38 VK Lite 39 Specificat...

Page 6: ...gement Tab 72 How to Display the User Management Tab 72 Administrator and Operator Status User 72 How to Set the User Management Tab 73 Change User to Administrator 73 Delete a User 74 Request User Authentication at Tool Startup 74 Chapter 4 Register Camera Server and Set Recording Schedule Chapter Overview 76 Launch VK Viewer and Display the Configuration and Preferences Screen 77 How to Launch V...

Page 7: ...ng 131 Set Sensor Event Recording Settings 131 Edit Sensor Event Recording Settings 132 Set Preset Tour 138 Set Preset Tour 138 Set a Special Day Schedule 142 Special Day Recording 142 Add Edit and Delete a Schedule Type 143 Add and Delete a Day 145 Display Recording Setting Summary 148 Check Summary Information of a Recording Schedule 148 Check Summary Information of Storage Server 150 Chapter 5 ...

Page 8: ...Sequences 174 Save a Layout or Layout Sequence 176 Arrange Layout Sequences 177 Layout Grids 179 Alignment Grid 180 Custom Grid 184 Hide and Show Task Areas 185 Basic Video Window Functions 186 Select Cameras for Viewing 186 Camera Selection Area 186 Camera Thumbnails 186 Locations and the Zones 187 Basic Video Window Functions 188 Create scale and move Video Windows 188 Arrange Video Windows 191 ...

Page 9: ... Number of Frames Queued for Processing 222 Operation Guideline for Recording and Viewing 223 Live View Frame Rate Adjustment 223 Recording Frame Rate Adjustment 224 Operational Guideline for Sensor Event Recording 225 Proper Operation of Sensor Event Recording Optimization of Sensor Arrangement and Sensitivity 225 Optimization of Motion Detection Recording Index 226 Chapter 7 Backup Scheme Chapte...

Page 10: ...ng Camera Firmware 249 Chapter 9 Troubleshooting Chapter Overview 252 Troubleshooting for Recording 253 VK Troubleshooting 254 Viewing Screen and Video Windows 254 Timeline 257 Extract Video 257 Scheduling and Recording 257 Connection Problems 258 Configuration Problems 259 Upgrade Problems 259 Message List 260 Operation Messages and Error Messages 260 VK 64 VK 16 Recording Engine Logs 277 Access ...

Page 11: ... when using the software for the first time Viewer Operation Guide A simplified manual for the VK Viewer Be sure to read the Administrator s Manual for details Administrator s Manual this manual pdf file This manual is intended for the System Administrator to install and operating this software Be sure to read this manual to ensure proper system operation ...

Page 12: ...performance may be degraded Refer to Notes on Operating Environment P 24 27 for information on OS you use When recording to a NAS server it is recommended to separate the communication networks for the camera and NAS Use recommended NAS servers with Windows Storage Server 2003 or Windows Storage Server 2003 R2 Although the audio function of the VB C60 VB C300 VB C50i VB C50iR and VB C50FSi can als...

Page 13: ...Chapter 1 System Overview ...

Page 14: ...ble for the Storage Server product types and the number of licenses for each product Communication Mechanism of VK 64 VK 16 Explains the communication mechanism of the VK 64 VK 16 with using a typical system configuration Operating Environment Explains operating environment of the VK 64 VK 16 and points of notice regarding the OS environment Notes on Operating Environment Explains about each versi...

Page 15: ...15 1 System Overview ...

Page 16: ... Install Storage Server and Viewer 2 The Storage Server and Viewer can be installed on one PC The Viewer can be installed on other computers on the network and it will access recorded video from the Storage Server through the network Server setting event notification to users and user privilege configuration can be set via Storage Server Configuration dialog VB C60 Camera Servers P 22 Set up Camer...

Page 17: ...be done by the Viewer application And also you can customize the Viewing Area and save Layouts Configure Recording Settings 3 Create and save Viewer Layout 4 Register Camera Servers and Storage Servers and set up recording schedules Recorded video from Storage Server Live video from Camera Servers ...

Page 18: ...audio Composition of Network Video Recorder Network Video Recorder consists of two software component a Storage Server and a Viewer The Storage Server can record video from multiple Camera Servers and can also record event information from motion detection and external device inputs The Viewers can show the live video from multiple Camera Servers and playback video recordings saved on a Storage Se...

Page 19: ...playback display event information from motion detection and external device inputs or still frames Upgrading from a Previous Version To upgrade from an older version v1 1 v1 2 v1 3 or v1 4 to v2 0 download the free patch install from our website License keys from older versions can also be valid in v2 0 Network Video Recorder VK Lite The Network Video Recorder VK Lite hereafter referred to as VK ...

Page 20: ... via an IP network such as a LAN Since VK 64 VK 16 makes use of IP networks cameras can be installed easily And also addition of new camera or change of camera location can be done flexibly VC C50i VC C50iR VB150 VB C300 VB C60 VB C50iR P l a y b a c k P l a y b a c k Playback Monitor View live and recorded video Viewer Operator Capabilities Viewing Live Video Viewing Events Viewing recorded video...

Page 21: ...ver setting Playback Record Record Monitor Record video to the Storage Server 1 Server Administrator Capabilities Configuring Storage Server Configuring Event Notification Configuring Users Display live and recorded video Viewer Administrator Capabilities Configure recording settings Configure event alerts Viewing Live Video Viewing Events Viewing recorded video Configuring Camera Servers Configur...

Page 22: ...VB C60 Ver 1 0 0 VB C300 Ver 1 2 Rev 77 or later VB C50FSi Ver 1 0 Rev 77 or later VB C50FSi Ver 1 0 Rev 77 or later Ver 1 0 Rev 27 or later VB150 Ver 1 1 Rev 42 or later VB C50iR VB C50i VB C10R VB C10 Ver 1 0 Rev 02 or later Ver 1 1 Rev 0 or later If using VB150 with multiple cameras there are restrictions on frame rate Refer to your VB150 User s Manual for details P 36 This version of the Stora...

Page 23: ...dle Canon products for further information VK Lite also supports Windows Vista Home Premium Only 32 bit Edition of Windows XP and Windows Server 2003 are supported 32 bit Edition 64 bit Edition of Windows Vista is supported VK Lite also supports Windows Vista Home Premium Only 32 bit Edition of Windows XP and Windows Server 2003 are supported 32 bit Edition 64 bit Edition of Windows Vista are supp...

Page 24: ...ct Windows Firewall If Windows Firewall is not shown select Security Center and then select Windows Firewall 3 When the Windows Firewall dialog is shown select the Exception tab and then click Add Port 4 In the Add a Port dialog enter a name for the Storage Server e g VK 64 VK 16 Storage Server And then enter the Port number as 80 Make sure the TCP protocol is selected and click OK 5 In the Window...

Page 25: ...ss the camera s top page Register the site to ensure normal functioning 1 When you access the Camera Server top page etc in Internet Explorer the dialog box shown at right appears 2 Click Add and then the dialog box for adding Trusted sites appears 3 Ensure the IP address of your camera server displayed in the Add this Web site to the zone box and then click Add to register the camera as a trusted...

Page 26: ...n the Storage Server Configuration icon on the desktop then choose Properties 2 Click the Compatibility tab and check the Run this program as an administrator check box 3 Double click the Storage Server Configuration icon to launch the Storage Server Configuration tool 4 Click the Stop Storage Server button in the Storage server status 5 Click the Retry button on the installer wizard for VK versio...

Page 27: ...ows Vista snap shots and video files cannot be saved into the Windows folder or the Program Files folder on the system drive Shadow backup You cannot use shadow backup of Windows Vista So if once you delete a configuration file of VK 64 VK 16 you cannot restore the file with shadow backup P 233 ...

Page 28: ...rver Displaying Live and Recorded Video Viewer Displaying Live and Recorded Video Viewer Receiving and Recording Video Receiving Video and Controlling Camera Server If many Viewers accessing to the same Camera Servers and Storage Servers simultaneously it will affect system performance Installation of both Storage Server and Viewer on a single PC may cause a heavy load on your PC depending on the ...

Page 29: ...g live and recorded events Viewer Recording video to the Storage Server 3 Storage Server DisplayingplaybackvideofromStorageServer1 Plays back recorded video Receiving and Recordingvideo Recording video to the Storage Server 2 Storage Server Multiple Storage Server can be added to one network Viewers can receive video for playback from more than one Storage Server Displaying playback video from Sto...

Page 30: ...ver which viewers connect to in the first place Master storage servers store information about camera servers locations zones and viewer layouts which range over multiple storage servers Viewers extract those information from a master storage server All of the Viewers within a system should use the same Storage Server as the Master Storage Server This makes it possible to use the same Zones Locati...

Page 31: ...age Server Maximum amount of recorded data per server 5 5 MB sec or less when using SCSI SAS disk For Storage and Playback Server Maximum amount of recorded data per server 3 MB sec or less VGA QVGA JPEG 60 fps 200 fps MPEG 4 Total 24Mbit sec VGA QVGA JPEG 110 fps 360 fps MPEG 4 Total 44Mbit sec Required Hard Disk Capacity The size of the images varies depending on the configuration of the Camera ...

Page 32: ...alculate the amount of hard disk space required for the audio data The data size for recording audio is 8 KB s regardless of the type of Camera Server When determining hard disk sizes it is important to take into account that there needs to be considered about 10 to 20 additional room Example 1 JPEG recording Using 16 Camera Servers VB C60 for recording With each camera set to Medium Size for vide...

Page 33: ...calculation assumes the typical size shown above For the above configuration when MPEG 4 video from 8 Camera Servers are being recorded continuously at 30 fps all day every day the hard disk space required is approximately 40GB per day 60KB x 8 cameras x 60 seconds x 60 minutes x 24 hours 41472000KB per day For the above figures please note that the bandwidth is calculated as 1000Kbps 1Mbps and th...

Page 34: ...rge 640x480 1 4 0 12 5 36 0 2 4 6 14 8 42 4 3 5 2 16 8 47 5 4 6 8 22 3 62 9 5 18 9 65 5 206 0 KB Example of frame size with VB C300 Resolution and Frame Rate Quality 10fps 15fps 30fps MPEG 4 Medium MPEG 4 Large MPEG 4 Medium MPEG 4 Large MPEG 4 Medium MPEG 4 Large 320x240 640x480 320x240 640x480 320x240 640x480 1 0 28 0 76 0 35 0 94 0 54 1 43 2 0 39 1 08 0 50 1 30 0 78 2 02 3 0 60 1 67 0 75 2 02 1...

Page 35: ...rough Motion detection shoud be set on the Camera Server If motion detection is set on the Storage Server the processing load on the PC will increase and this may have an effect on the storage performance except VB C300 Refer to Operation Guideline for Sensor Event Recording P 225 and Optimization of Motion Detection Recording Index P 226 for details Tip All of the data in the previous page sizes ...

Page 36: ...3 Frame Rate 1 fps Recording Example of Storage Server PC specifications CPU Pentium 4 3GHz Memory 1GB HDD Please refer to Disk Space Management Important P 64 Sample specifications for 14 day storage about 900 GB One Storage Server with the above PC specifications Live View Recorded Video Playback Example of Viewer PC specifications CPU Pentium 4 3 0GHz Memory 1GB Video Graphics Board On chip boa...

Page 37: ...6 when it need hard disk performance to complete its task Using the Storage Server with a File Server Accesses to the hard disk may be too frequent and recording may not work normally Also the disk capacity for the VK 64 VK 16 may run short Using the Storage Server with other applications The processing load of other applications may have a negative effect on the storage performance Notes on Viewe...

Page 38: ...er QVGA 1 fps and two live viewing servers QVGA 5 fps Bandwidth for recording 15 KB frame x 1 frame sec x 8 bits 120 Kbps Bandwidth for live viewing per server 15 KB frame x 5 frame sec x 8 bits 600 Kbps Therefore required network bandwidth is calculated as follows 120 Kbps x 1 600 Kbps x 2 1320 Kbps Approx 1 3 Mbps Note that the line speed unit is bps bits per second The total frame rate is calcu...

Page 39: ...d if 9 or more video windows are displayed The maximum frame rate is as follows Video recording 5 fps or less JPEG Record now Fixed at 5 fps The reduce frame rate under high load is fixed on The maximum file size can not be changed The supported cameras are as follows VB C60 VB C300 VB C50i VB C50iR VB C50Fi and VB C50FSi The VK Lite Viewer cannot connect to VK 64 VK 16 Storage Server The VK 64 VK...

Page 40: ... HTTP proxy VK Viewer Auto switching function Simultaneous monitoring of multiple storage servers Designated schedules Connection via HTTP proxy Other Windows Vista Home Premium is also supported in addition to the VK 64 VK 16 system environments P 23 It is possible to upgrade VK Lite to VK 64 VK 16 Functions that cannot be used with the VK Lite Viewer or VK Lite Server are indicated by the follow...

Page 41: ... video 999 weeks 1 12 weeks 90 days Audio recording playback Recording to NAS servers Other functional limitations Following functions are unavailable Sending mail when an event occurs Customizing priorities of events Connection via an HTTP proxy Viewer Live video format JPEG MPEG 4 JPEG MPEG 4 Max displaying frame rate 30 fps 1 30 fps 1 Max number of video windows on the viewer Unlimited 1 8 or l...

Page 42: ...42 ...

Page 43: ...Chapter 2 Installation ...

Page 44: ...ons for two applications composing VK 64 VK 16 is created on the desktop Setting up the Camera Servers 1 Install the Storage Server and Viewer 2 Before the installation read Chapter 1 and Preparation and Precaution P 48 carefully Note Refer to Chapter 3 for how to use the Storage Server Refer to Chapter 4 for how to use VK Viewer The following icons are displayed if VK Lite is installed Tip ...

Page 45: ...ad the agreement carefully Click the radio button I accept the terms in the license agreement and then click Next to continue 2 Enter your License Key s and click Next to install VK 64 VK 16 Your License Key is indicated on the About License Key included in the package VK Lite that comes with VB C60 has a license for one Storage Server and one Viewer 3 2 Installation Types and number of license ha...

Page 46: ... to change the designated installation directory Click Change to choose another installation path if necessary and then select the directory to install the software Click Next to continue See Tip below for the Help and Space buttons Click Install The installation process begins and a progress bar is displayed 5 Click disk and then a list of drives is shown And also the amount of required disk spac...

Page 47: ...e Viewer is able to connect to versions 1 2 1 3 and 1 4 of the Storage Server All of the versions are able to be selected as the Master Storage Server However the following functions are specific to version 2 0 and cannot be used on previous versions of the Storage Server VB C60 registration Audio related settings Retrieving summary information from a Storage Server Viewer v2 0 cannot connect to t...

Page 48: ...tions appears then conversion starts Reboot the PC after the process completes conversion Any data on the hard disk is not lost by conversion Tip Preparation and Precaution Use NTFS formatted hard disk The hard disk where the software will be installed and video data will be stored should be formatted in the NTFS You can convert the current hard disk into the NTFS format using the following comman...

Page 49: ...Chapter 3 Storage Server Configuration Reference ...

Page 50: ...e settings for disk management event management event notification and user management Settings Tab In the Settings tab specify the Storage Server name Proxy Server and recording options Event Tab You can set the Storage Server to send an e mail to the user when an event has occurred In the Event tab specify the priority for each event type Event Notification Tab In the Event Notification tab conf...

Page 51: ...ecorder VK Series v2 0 Storage Server Configuration If the Authentication is required when starting this tool is checked P 74 the Login dialog appears In this case enter your user name and password and click Login If User Account Control is enabled on Windows Vista the User Account Control screen will appear In this case click the Allow button To configure the Storage Server you should log into Wi...

Page 52: ...n or right click the title bar to display the About Storage Server Configuration box Set maximum disk space used for each device Also add or remove network drives Enter proxy address for connecting to Camera Servers Storage Server status indicator Start Storage Server and Stop Storage Server start and stop the Storage Server Use an account other than the Local System account to log onto the Storag...

Page 53: ...mails are sent according to the priorities set in the Events tab Select a suitable event priority from the drop down menu for each event type listed Events associated with Storage Server started stopped User log in and Network drive assignment error do not appear in a Viewer s Timeline P 204 Live Events Log P 212 or Event Search Dialog P 214 The priority of an event created by a manual recording u...

Page 54: ...s of that priority and above will lead to notification e mails Enter the e mail subject line for example Immediate Action Required Enter the address of the recipient and enter your from address Enter a Host Name or IP address and Port Number of mail server for outgoing mail Enable authentication POP before SMTP for connection and enter User Name Password and POP Server details If this is enabled t...

Page 55: ...cannot configure register and change Camera Servers or configure and change recording schedules By default a user called admin is created The password is NVR It is strongly recommended that this should be changed after installation It is necessary to set up users on all Storage Servers A particular user should be set up to have the same password on each Storage Server Check to enable user to have ...

Page 56: ...ge Server How to Display the Settings Tab Double click the Storage Server Configuration desktop icon The Storage Server Configuration dialog appears and the Settings tab is displayed How to set the Settings Tab Changing the Storage Server name Enter a new name in Storage Server Name to change the Storage Server name You can use up to 20 characters It is recommended to use an easy to understand nam...

Page 57: ...s from the drop down menu Maximum file size duration Check the Maximum file size duration option enter a value and select MB or Hours You can enter 32 1024 for MB and 1 24 for Hours If you do not enter a value 1024 MB or 24 hours is used for the Maximum file size duration value Low disk space warning level Enter a percent value When the remaining space falls below the specified value the event wil...

Page 58: ...be saved until the required free disk space is secured Refer to P 64 for the disk space management Note Adding Removing a Network Drive By adding a network drive you can save recorded video data on a network drive such as NAS Network Attached Storage in addition to the internal HDD If you add a network drive in the Storage Server Configuration window the drive will be added to the list of the pull...

Page 59: ...t to save recorded video data in the Browse for Folder dialog Click OK to enter the path of the selected folder in the path field Enter the user name and password to access the network drive in the respective fields and click OK Be sure to use different user name and password from the logon user name and password for the local system account If addition is successful the added drive appears on the...

Page 60: ...Logon Settings and switch to an account which is allowed to use the network drive i e account with Windows Administrator and Logon As Service privileges Refer to P 63 for the Logon As Service privilege You cannot use a UNC path or removable disk when adding a network drive If you add or delete a network drive the Storage Server program will reboot Multiple Storage Servers cannot use the same netwo...

Page 61: ...log appears If you are logging onto the Storage Server with a Local System account select Local System Account If you are log onto the Storage Server with another account enter the account name in Account and password in Password and confirm password Click OK Click Start Storage Server to start the Storage Server with the specified account 4 3 2 1 If you need to stop the Storage Server Program you...

Page 62: ...hedules window of the Viewer When you have changed the Maximum retained history setting When you click Apply or End the following message will appear Changing the maximum retained history may delete recorded video Are you sure to continue When you have added or deleted a network drive When you click Apply or End before restarting the storage server the following message appears Drive configuration...

Page 63: ...elect Local Policy and User Privilege Assignment from the tree to the left Double click Logon as Service from the list to the right The Logon as Service Properties dialog oppears Click Add User or Group The Select User or Group dialog oppears Enter the Windows account name in the Enter object name to select field Enter or change the object name location and detail settings as required Be sure to e...

Page 64: ...rates an event when the disk space available for recording i e free space from the Maximum disk space used value has fallen down to a certain level If the Maximum disk space used field is not set the entire drive capacity of the drive specified in the Drive field is considered to be the maximum disk space used Maximum disk space used Warning Level Event Notification Drive Low disk warning Event no...

Page 65: ... resume recording video and generates an event Threshold Level Delete from the oldest file Event Notification Low disc Drive deletion start Maximum disk space used Limit Level Stop Recording Maximum disk space used Delete from the oldest file Event Notification Low disc Drive rec stop Old video files may be deleted even if these are within the Maximum retained history period However if the oldest ...

Page 66: ... of the value for disk capacity is 80 GB and the value for Low disk space warning level is 10 the Storage Server reaches the Low Disk Space Warning Level when the remaining free disk space becomes 8 GB or less Threshold Level Calculation Method The Threshold Level occurs when the Storage Server fulfills the condition 1 or 2 below 1 When the Storage Server disk space used exceeds the following valu...

Page 67: ...200GB 96MB 199 904GB 2 19 1 x 32MB 96MB 736MB 1 200GB 2 19 1 x 32MB 640MB Threshold Level can be used as a protective level to avoid achieving Limit Level It is recommended that you take measures when Low Disk Space Warning Level event notification is generated such as deleting unnecessary video files Storing video data above the Threshold Level increases load over the Storage Server and may cause...

Page 68: ...igured the event notification e mail settings e mails are sent based on the priorities set in the Events tab How to Display the Events Tab Double click the Storage Server Configuration desktop icon The Storage Server Configuration dialog appears and the Settings tab is displayed Click the Events tab to open it VK 64 16 VK 64 16 ...

Page 69: ...ning 1 Highest 2 High 3 Medium 4 Low 5 Lowest Low disk space deletion 1 Highest 2 High 3 Medium 4 Low 5 Lowest Low disk space rec suspended 1 Highest 2 High 3 Medium 4 Low 5 Lowest Camera Server Connection error 1 Highest 2 High 3 Medium 4 Low 5 Lowest Change recording frame rate 1 Highest 2 High 3 Medium 4 Low 5 Lowest Failed to map a network drive 1 Highest 2 High 3 Medium 4 Low 5 Lowest Values ...

Page 70: ...log appears and the Settings tab is displayed Click the Event Notification tab to open it How to Set the Event Notification Tab Set the Event Notification Priority Check the Send E mail when event occurs option and select the priority level for sending e mails from the Priority drop down menu Events of the setting priority and above will lead to e mail notification Enter a subject in the E mail su...

Page 71: ...n e mail An event of priority 3 occurred on 12 05 2006 at 15 15 17 1000 Parking Lot 1 Sensor on You can enter each of the subject recipient s address and sender s address in up to 100 characters Note Enter the host name in up to 255 characters Note Enter the user name in up to 100 characters Enter the password in up to 20 characters Enter the host name in up to 255 characters Note You can only reg...

Page 72: ...edules and Viewer setup Operator Status Users can only access the Viewer windows P 166 created by Administrator Also they only can access to live video and recorded video on Storage Servers they have permission to access Users who have Operator Status cannot configure register and change Camera Servers or configure and change recording schedules By default a user called admin is created Its passwo...

Page 73: ...ser to Administrator Check the Administrator option of a user in the User List to enable the user to have the Administrator privileges Do not check the option if you do not want to enable the user to have the Administrator privileges Click Apply to save changes Change User Password Click to select a user in the User List to change the password Click Edit button below in the user list to bring up t...

Page 74: ...lick Remove The user is deleted Request User Authentication at Tool Startup Check the Authentication is required when starting this tool if user authentication is required when launching the tool If this option is checked the Login dialog appears before the Storage Server Configuration dialog appears 2 1 ...

Page 75: ...Chapter 4 Register Camera Server and Set Recording Schedule ...

Page 76: ...ing recording schedules on the Storage Server as well as the procedure to create recoding schedules To store the Camera Servers registration and create recording schedules launch the VK Viewer and use the Camera Summary window and Recording Schedules window under the Configuration and Preferences screen ...

Page 77: ...hout connecting to a Storage Server If you want to add a Storage Server to the connect option menu login the desired Storage Server by specifying its IP address and click Add Storage Server in the Viewer Settings window P 167 Note If multiple Storage Servers are being used you can setup one of them as the Master Storage Server If the Storage Servers v1 2 v1 3 v1 4 or v2 0 coexist in the system eit...

Page 78: ...and click Login 3 2 1 The default user name and password are as follows User name admin Password NVR It is strongly recommended to change the user name and password after installation The Viewer can be launched directly without displaying Start up Screen and Login dialog P 163 Tip How to Start VK Lite Double click on the icon VK Lite Viewer v2 0 on the desktop Alternatively from the Windows Start ...

Page 79: ...dialog for entering the IP address will also be displayed even when connection to the Storage Server failed Tip If you use a proxy server you should change the Internet option settings in the following procedure 1 Select Start Control Panel Network and Internet Internet Option 2 Select the Connection tab 3 Click LAN settings Change the proxy server settings If using a proxy server between a Viewer...

Page 80: ...r Storage Server which has not been set up with camera server information the entire Viewing Screen is initially blank as shown below You should configure the Viewer using the Configuration and Preferences screen It is strongly recommended that only one Administrator perform configuration on each network Note ...

Page 81: ... to the Configuration and Preferences screen To open the Configuration and Preferences screen the following operation should be performed In the Menu Bar select View Configuration The menu bar is located at the top left of the Viewing Screen In the Menu Bar select View Configuration The Configuration and Preferences screen appears ...

Page 82: ...er and display the Configuration and Preferences screen Click the Camera Summary tab The Storage and Camera Server Summary windows appear The window consists of two sub windows which are opened by their respective tabs Storage Servers and Locations Zones 2 1 When the Storage Servers tab is selected When the Locations Zones tab is selected Click and drag scrollbar s to view any portions of the Summ...

Page 83: ...ia the Locations Zones tab Add Location Allows you to add a new location to the system Add Zone Allows you to add zones to locations When you select a zone within a location in the left panel a list of cameras in that zone is displayed in the right panel Other Functions in Both Tabs Camera server functions are located on the right hand panel regardless of which tab is selected Find Camera Servers ...

Page 84: ... a shop such as a cash register area The diagram below illustrates an example of physical Locations and Zones on a VK 64 VK 16 network Viewer access is performed via the Location and Zone drop down menus Zones are different areas of the one Location Location 2 Zone 4 Zone 5 Zone 6 Location 3 Zone 7 Zone 8 Location 1 Shopping Mall Zone 1 Zone 3 Once Locations and Zones are configured Locations and ...

Page 85: ...the Zone The Location Zone hierarchy is independent of the grouping of cameras into Storage Servers For example a single Storage Server may record video from multiple Locations and cameras from a single Location can be recorded to multiple Storage Servers When multiple Storage Servers are used and a Storage Server which already has registered Camera Servers is changed to the Master Storage Server ...

Page 86: ...lect the Locations Zones tab if it is not selected yet Click Add Zone to bring up the Add Zone dialog Enter the new zone name up to 20 characters Select a location from the drop down menu in the Location field then click OK The selected zone will now appear in the specified Location folder 4 3 2 1 If you want to add a Zone to another location not listed you should first create the Location before ...

Page 87: ...r Edit Zone dialog appears Change the settings and click OK 2 1 Delete a Location and Zone Click a location or zone in the list to highlight it and select Delete from the Edit menu Alternatively click a location or zone to select it then press the Delete key on your keyboard A confirmation dialog will appear Click Yes Click No to cancel deletion 2 1 ...

Page 88: ... If you are using multiple Storage Servers add each Storage Server as directed below You need not perform these steps if you are using only one Storage Server and that Storage Server has already been added By adding the Storage Server you can select the Camera Servers managed by each Storage Server from the Viewer screen You can operate VK 64 with up to 10 Storage Servers and up to 192 Camera Serv...

Page 89: ...and corner of the Camera Summary window Click Discard Changes to cancel any changes you have made 4 Do not add the same Storage Server more than once If you add a Storage Server with a different configuration such as one managed by another Master Storage Server your original Locations and Zones will be invalid You need to change Windows settings of a storage server to be added before if you are us...

Page 90: ...ge Server to select it then press the Delete key on your keyboard A confirmation dialog will appear Click Yes Click No to cancel deletion To save changes click Save Changes at the bottom right hand corner of the Camera Summary window Click Discard Changes to cancel any changes you have made 4 3 2 1 If a Storage Server is deleted all Location Zone thumbnail and Layout information for cameras associ...

Page 91: ...earch After registering the Camera Server you can select the Camera Server from the Viewer screen Display the Storage and Camera Server Summary Windows Launch the VK Viewer and display the Storage and Camera Server Summary window Find the Camera Server In the Camera Summary window click Find Camera Servers which is located above the right hand panel Up to 192 Camera Servers can be operated Up to 4...

Page 92: ... P 93 The camera names in the list are those specified by the Camera Server Refer to the Camera Server s User s Manual for more information on setting the name Camera Name for VB C60 VB C50i VB C50iR VB C50FSi VB C50Fi and VB C10 VB C10R Device Name for VB150 VB C300NA or VB C300PA for VB C300 Note If you cannot find the Camera Server click Add Camera Server to add it For the Camera Servers which ...

Page 93: ...er The Add Camera Server dialog appears Alternatively double click an item to bring up the Add Camera Server dialog Continue settings on the Add Camera Server dialog 2 1 Recording schedules should be set in order to record video Even though you click OK video recording will not start immediately Note Contents of the Add Camera Server dialog will be different depending on the type of connected Came...

Page 94: ...Input is set to Single two through four tabs are added The number of tabs shown for a VB150 does not indicate the physical number of cameras connected but indicates the number of cameras which have been enabled using the VB150 Camera and Video Settings Page Please refer to Chapter 3 P 36 of the VB150 User s Manual for more details If Video Input is set to Single for VB150 the camera name displayed...

Page 95: ...e camera memory as a function to handle packets dropped due to network interruptions etc To use the recording streams select the Use the stream for recording checkbox If you have a Multi Terminal Module VB EX50 unit plugged into a VB C50i VB C50iR VB C50FSi VB C50Fi and have configured the Use External Video Input video seen in the Viewer may be taken from cameras connected to the Multi Terminal M...

Page 96: ...he state of the following external option One or more inputs may be shown depending on the type of the Camera Server It is not necessary to change this setting if it is not required The recording streams can only be used for JPEG recording at 10 fps or less They cannot be used for JPEG recording at rates higher than 10 fps or for MPEG 4 recording The recording streams cannot accept requests from m...

Page 97: ...ick OK When you add a Zone in the Add Zone dialog you should also add it to a Location in the same dialog Select a location from the drop down menu Refer to P 86 for how to add locations and zones 4 3 97 4 Register Camera Server and Set Recording Schedule Register Camera Server Update or Set the Viewer Thumbnails In the Preview area click Update to recapture an image used for the thumbnail of the ...

Page 98: ...Server Network drives registered via Storage Server Configuration are also shown on the Drive drop down menu Refer to Select Disk Drive Settings P 58 for the details If you are using the Viewer only the drive cannot be configured Note If you want to change the thumbnail and the preview area is blank and the Update and Start Control buttons are disabled click Connect located in the Connection Setti...

Page 99: ...lect Viewer Screen from the View menu bar The bottom right hand corner of the Camera Summary window consists of two buttons Save Changes and Discard Changes Close the Add Camera Server Dialog Click OK to close the Add Camera Server dialog If you open the Add Camera Server dialog from the Search Results screen you will return to the Search Results screen In this case click Cancel to return to the C...

Page 100: ...gs Change the Camera Server settings as directed in P 91 through P 94 2 Edit Camera Server The right hand portion of the Camera Summary window features Edit Camera Server for Editing the Camera Server s on your system regardless of which tab you have selected Storage Servers or Locations Zones The same dialog as Add Camera Server P 93 appears Start Editing Camera Server In the Camera Server list c...

Page 101: ...er Finish Editing Click OK when finished The Camera Summary window reappears Save Edit Contents To save edited Camera Server settings click Save Changes at the bottom right hand corner of the Camera Summary window Click Discard Changes to cancel any modifications you have made ...

Page 102: ...mera Server s from your system regardless of which tab you have selected Storage Servers or Locations Zones Delete a Camera Server In the Camera Server list click a Camera Server to highlight it 1 Click Remove Camera Server you can also press the Delete key on your keyboard A confirmation dialog will appear Click Yes Click No to cancel deletion 3 2 ...

Page 103: ... Recording Schedule Register Camera Server Reflect Deletion To reflect Camera Server deletion click Save Changes at the bottom right hand corner of the Camera Summary window Click Discard Changes to cancel any modifications you have made ...

Page 104: ...eo when a sensor input has occurred Refer to Setting Sensor Event Recording P 131 for details 104 Overview of Recording Schedule Setting If you are using the Viewer only you cannot set recording schedules Be sure to perform operational tests after setting schedules Note Use a Normal Schedule for normal recording operation Refer to P 109 for how to use the Normal Schedule dialog Example of Normal S...

Page 105: ... must set the recording schedule for each Camera Server in the Recording Schedules screen Display the Recording Schedules screen Launch the VK Viewer and in the Menu Bar select View Configuration The Configuration and Preferences screen appears Click the Recording Schedules tab to display the Recording Schedules screen Click the Normal Schedule tab to display the Normal Schedules screen 3 2 1 ...

Page 106: ...g camera areas in the Location Zone Camera schedule time bars Day of the week Location Click and drag the vertical scroll bar downward to view any other zones Click and drag the horizontal scroll bar to the right to view other schedule days ...

Page 107: ...107 4 Register Camera Server and Set Recording Schedule Recording Schedule Click the Special Day Schedule tab to display the Special Day Schedule screen 4 VK 64 16 VK 64 16 ...

Page 108: ...he same as the Normal Recording Schedule but only covers a single day from 00 00 hrs to 24 00 hrs To have a special day schedule run over a long weekend Fri Sat Sun all dates of three days must be added to the list of days to use the schedule When Special Day Schedules are running Normal Schedules are disabled If an invalid schedule exists the following warning message will be displayed There is a...

Page 109: ...e Server list Select the Storage Server to edit the recording schedule When the Recording Schedules window first appears the first Storage Server in the list is shown with its associated schedule to the right Schedule Area Set up standard day to day recording schedules settings Storage Server selector Schedule Area ...

Page 110: ...wish to display another Storage Server s schedule click the Storage Server menu otherwise proceed to the next step The menu may list more assigned Storage Servers If you select another Storage Server the Schedule Area will refresh and associated schedule zones will be shown Create a Normal Schedule Click and drag a time period for a camera name and release the mouse button The Add Schedule Item Ca...

Page 111: ...e Configuration is discussed on the following pages Set start and end times and the day of the week P 112 Set frame rate enable Motion Detection and sensor event recording P 113 Move the mouse cursor in the Preview area to change the camera angle P 98 Set the preset camera angle and exposure compensation P 114 Set the external device output P 117 The number of external devices available for settin...

Page 112: ... normal schedule times for the whole day Times are given in 24 hours If Camera Server has been configured with Restrict Service Time VK 64 VK 16 will not be able to record from the Camera Server during restricted times The time zone used for the recording schedule will be the time of PC where the Storage Server is running The Storage Server will adjust for Daylight Savings if configured in the ope...

Page 113: ... Continuous Recording Click the Continuously at Max box if you want to set continuous recording for the duration of the time period Select a frame rate for recorded video from the drop down menu or input a value from the keyboard You can set the frame rate from 0 1 frames per second to 30 frames per second The default is 5 frames par seconds The upper limit is 5 frames per second with VK Lite Refe...

Page 114: ...Preferences screen the Recording Schedules tub P 105 The timeline on the Viewer screen P 204 does not show whether audio recording is enabled or not Audio recording via a proxy server is not supported Note Set the Preset Camera Angle and Exposure Compensation In the Preview field a live preview is given of the selected camera view when connected Select a Preset camera position from the drop down m...

Page 115: ...300 or VB C60 the camera head moves to face front and then moves back to the current position Please note that video will be recorded in the meantime cotinuously The On Motion Detection Exposure compensation and additional options are not available if you use the Preset Tour function If you use the Camera Control Panel to do the pan tilt or zoom operation the value in the Preset drop down menu wil...

Page 116: ...o Disabled after the configured recording schedule finishes A higher resolution results in larger disk usage Make sure you have enough disk space If you set Night Mode to Auto please make sure that Exposure mode is set to Auto on the Camera Control Panel You can select from Not Specified Disable Enable and Auto for VB C300 and VB C60 only for VB C60 VB C300 VB C50i series and VB150 Video turns to ...

Page 117: ...devices that may be connected to your Camera Server Click Setup to change the details of external outputs If you do not change the settings the defaults will be used 2 1 Set Additional Options To enable the Exposure White Balance Smart Shade Control SSC and or Focus on the Camera Control Panel check the each check box The additonal option is available with VB C60 VB C300 Other models cannot use th...

Page 118: ...your VK 64 VK 16 recording schedules fail to record with the correct camera preset You should disable such Camera Server features if you wish VK 64 VK 16 settings to take precedence Note Finish Setting Click OK to save the new settings and close the dialog Click Cancel to discard the new settings When you click OK the Preset and Exposure Compensation settings are effective on Video Windows in the ...

Page 119: ...era Server and Set Recording Schedule Click Set up in the Add Edit Schedule Item dialog and then Camera Server s top page appears after Internet Explorer launches VB C60 Click Setting Page to display the Setting Page to change Camera Server settings ...

Page 120: ...d be set to Single the Motion Detection settings are configured using the VK 64 VK 16 Motion Detection Settings dialog P 125 The Motion Detection function is not suitable for conditions where high reliability is required It is not recommend using this function in situations where high reliability is required such as for monitoring purposes Canon accepts no liability whatsoever for faults etc resul...

Page 121: ...they have been defined on the Camera Server click Camera Control to display the Camera Control Panel obtain camera control then configure the settings again Restrict Service Time If a Camera Server has been configured with Restrict Service Time enabled VK 64 VK 16 will be able to record from the Camera Server during restricted times External Device Specify the name of the external device such as s...

Page 122: ...This allows you to easily set recording schedules for multiple cameras Once created settings for each camera can be customized Example Drag over the Schedule area covering three Camera Servers to set the same schedule for the three Camera Servers Change or Move Multiple Camera Server Schedules While holding down the Ctrl key click on individual schedule items to select them and then drag the mouse...

Page 123: ...ame rate from 0 1 to 30 frames per second The default setting is 5 seconds 2 1 When the load on Storage Server CPU and hard disk is higher recording at the specified frame rate may not be available or the video recording may be interrupted Higher frame rates for result in larger disk usage Please ensure that you have enough disk space The specified frame rate is the frame rate that the Storage Ser...

Page 124: ... where high reliability is required such as for monitoring purposes Canon accepts no liability whatsoever for faults etc resulting from the use of the Motion Detection Motion detection is performed by the Storage Server or Camera Server whichever selected in the Motion Detection Settings window If the Camera Server executes motion detection motion detection is not available while the Camera Server...

Page 125: ... C50iR VB C50FSi and VB C50Fi Activate external device output Detail settings are available for the sensitivity area ratio and duration This dialog box is only valid when connected to VB C60 Detect Motion Using is set to Camera Server and Part detective region is checked On VB C60 recording settings can be configured separately on each of the four detection regions tabs If Detect Motion Using is s...

Page 126: ...e Camera Sever to detect motion Settings becomes available Settings is now enabled Click to launch your VB Admin Motion Detection Setting Tool Install the VB Admin Tools that is bundled with the VB C60 VB C50i VB C50iR VB C50FSi and VB C50Fi in advance Refer to the Camera Server s User s Manual for how to configure the motion detection settings 2 1 To use the Motion Detection function of the VB C5...

Page 127: ...a Ratio the color bar changes to yellow and if the detected motion remains at the yellow level for the specified duration period a red color bar is displayed and an event is triggered The behavior of the Detection Indicator is described as follows Green color bar Changed area is less than the specified Area Ratio i e activity remains at the left of the Area Ratio marker Area Ratio marker Area Rati...

Page 128: ...o set in the range of 129 to 256 Tip Although the duration for recognizing motion is fixed at 0 2 seconds this can also be changed if neccesary To change this setting select the Detail Settings checkbox and click the Settings button The Detail Settings dialog box is displayed and the value can be change in the range of 0 0 to 5 0 seconds Tip Set the Sensitivity Sensitivity is the degree of change ...

Page 129: ... to 5 Lowest Priorities are color coded in the 2 1 129 4 Register Camera Server and Set Recording Schedule Set Motion Detection Recording Step 6 Set frame rate and pre and post event recording duration Max Frame Rate select a maximum frame rate for recorded video from the drop down menu Choose from 0 1 frames per second to 30 frames per second 5 is the default 1 This operation is not necessary if ...

Page 130: ...evice and set On or Not specified Available external outputs depend on the Camera Server Note Record after event enter a number of seconds for the amount of recording time after the event occurs up to 999 seconds 3 If Continuous is also set Record for before event is not available If Record for before event is set it will take approximately 10 seconds after event occurrence until its display in th...

Page 131: ...n the Sensor Event Settings window overlap with the items in the Add Edit Schedule Item dialog When the Sensor Event recording is executed the settings in the Sensor Event Settings window take precedence If using a VB150 with multiple cameras and Video Input is also specified you can configure different Sensor Event recording settings for each camera or you can specify Do not record Tip If the rec...

Page 132: ...de Control and Focus Night Mode is available for VB C60 VB C300 VB C50i VB C50iR VB C50FSi and VB C50Fi Camera Servers or VC C50i VC C50iR cameras connected to Camera Server VB150s Click Night mode and select Disabled Enabled IR light off or Enabled IR light on from the sub menu You can set External Outputs to On or Not specified when a sensor event occurs Control the camera via the Camera Control...

Page 133: ...e camera will not be moved The camera angle can also be changed by moving your mouse pointer in the Preview area to display controls and clicking to pan tilt and zoom P 98 After the camera has been controlled the Preset will be set to Custom Click the Exposure Compensation drop down menu and select On to compensate for camera views with strong backlighting The setting will be used when the sensor ...

Page 134: ... from 0 1 to 30 frames per second 5 is the default 1 The additional options are available with VB C60 and VB C300 only S Shade Control only has an effect on VB C60 If Exposure is set the Exposure Compensation option is set to Not Specified Note If you set the Preset option in the Sensor Event Settings window the pre event recording position may be different from the specified position because the ...

Page 135: ...era Server and the Storage Server may reduce the actual frame rate recorded While the resolution is set to MEPG 4 the frame rate drop down menu is gray out However the video is recorded at the frame rate specified in the VB C60 setting page at that point Note Record for before event enter a number of seconds for the amount of recording time before the event occurs up to a maximum of 30 seconds Rec...

Page 136: ...ified on the Control External Devices dialog 3 Step 7 Set the External Outputs Click External Outputs Setting to control any external devices that may be connected to your Camera Server Click Setup to change the details of external outputs Otherwise the default settings will be applied 2 1 Available external outputs depend on the Camera Server Note ...

Page 137: ...sly the recording with the higher priority is performed first When using the Motion Detection and Sensor Event recordings together and motion detection and sensor input occur simultaneously the Sensor Event recording takes precedence If two events with the same priority occur the earlier event takes precedence When the earlier event terminates and the later event still remains the later event will...

Page 138: ... preset configure the Speed PT Speed Z and Pause sec settings 4 3 2 1 When Preset Tour and MPEG 4 are used together the video data size becomes very large The durability of camera Pan Tilt mechanism may be affected depending on the Preset Tour setting P 141 In the Preset Tour the camera position returns to the first preset after the last preset When the Preset Tour is used the Motion Detection rec...

Page 139: ...confirm the operation Change the Preset Settings Check the Preset Tour box and click Settings The Preset Tour Settings dialog appears Select a preset to change from the list and click Edit The Preset Tour Edit dialog appears For the selected preset change the Speed PT Speed Z or Pause sec settings Check the settings and click OK This returns to the Preset Tour Settings dialog 4 3 2 1 2 1 5 For VB ...

Page 140: ...er from the list and click Move Up or Move Down Delete a Preset Check the Preset Tour box and click Settings The Preset Tour Settings dialog appears Select a preset to delete from the list and click Remove Click OK This returns to the Preset Tour Settings dialog 3 2 1 2 1 When you delete camera server s presets please be sure to check presets of VK 64 VK 16 Note ...

Page 141: ...ection is 50 degrees it takes approximately 9 444 hours for 100 000 round trips in the pan direction Endurance of VB C60 s pan tilt mechanism is approximately 300 000 round trips at the full range Total tour time for 300 000 round trips in the pan direction estimated Movement rate PT is 1 Movement rate PT is 2 Note Movement rate PT is 1 Still time Movement range in the pan direction angle 0 10 20 ...

Page 142: ...es tab and ensure Special Day Schedule is selected Special Day Schedule consists of Storage Server Select Storage Server from the list to add edit schedules for that server Associated Locations and Zones are displayed in the Schedule Area Schedule Type Allows you to select a schedule type These are user defined schedules such as Public Holidays and Long Weekends Days list Allows you to choose a da...

Page 143: ...is no limit to the number of schedule type that can be added To launch the dialog and add a Special Day Schedule Add Schedule Type Click Add The Add Schedule Type dialog appears 1 The scheduling area functions are the same as the Normal Recording Schedule but only covers a single day from 00 00 hrs to 24 00 hrs To have a special day schedule run over a long weekend Fri Sat Sun all dates of three d...

Page 144: ...ick a schedule type in the Schedule Type list to select it Click Edit This will bring up the Edit Schedule Type dialog Enter a new name For example you may wish to change the name Company Holidays to Company Special Days Click OK The new settings are saved and the dialog closes 3 2 1 If you delete a schedule type where there are dates associated with that schedule a warning will appear Delete the ...

Page 145: ...any Holidays created on P 142 and then in the Days list click Add This will bring up the Select Date calendar see below Click to select a day in the calendar then click OK Click Add again to add another day to the same schedule type if you wish Added days are shown in the Days list see example on next page Other calendar selection methods are shown on the next page 2 1 Click to scroll back through...

Page 146: ...ick Delete below the Days list The day is deleted from the schedule type 2 1 Alternatively click the current month and a month list will appear To select another year click the current year and scroll down or back up using the up down arrows If you attempt to associate the same day with different special day schedules a warning brings up and asked to delete the other entry before creating a new on...

Page 147: ...l your settings The settings are then saved to the Storage Server Click Discard Changes to cancel any changes you have made If you wish to return to the Viewer select View Viewing Screen from the menu bar 2 1 The bottom right hand corner of the Recording Schedule window consists of two buttons Save Schedule and Discard Changes ...

Page 148: ...owing information for the time period where the highest load is expected when the schedule is performed Number of Camera Servers Number of Camera Servers with Motion Detection Total Recording Frame Rate Total Recording Frame Rate Continuous Recording Total Recording Frame Rate Sensor Motion Detection Recording Maximum Retained History Maximum File Size Duration Disk Space Used Display Record Setup...

Page 149: ...ing Setting Summary Click Copy to copy the contents of the Recording Setting Summary dialog to the Clipboard Tip If the load is too high adjust the recording schedule Note After confirming information check the details and click OK to close the Record Setup Summary dialog ...

Page 150: ...each drive of the Storage Server Display Recording Setting Summary Check Summary Information of Storage Server You can check summary information of a specified Storage Server The Display Camera List Summary button is in the bottom center of the Camera Summary screen The Display Camera List Summary button is gray out in Storage Servers in older version When the Locations Zones tab is selected the D...

Page 151: ... frame rate or decrease the image size or quality to reduce the number of frames queued for writing If the number of frames queued for writing exceeds 10 000 dropped frames occur Click the Copy button to copy the contents of the Camera List Summary dialog box to the clipboard Click the Update button to update display the latest data and update the camera list display Note You can check the number ...

Page 152: ...152 ...

Page 153: ...Chapter 5 Viewer Reference ...

Page 154: ...o the Viewer Arrange and Save Layouts Explains how to arrange layouts and set layout sequences Video Window Operation Explains how to create a video window and display it in the Viewing Area and control the Camera Server Use Timeline and View Events Explains how to use the Timeline for live and recorded viewing as well as view and search events ...

Page 155: ...155 5 Viewer Reference ...

Page 156: ...ea for Video Windows P 162 Video Windows can be arranged here Video Windows can be re sized as well They can also be arranged into a uniform grid Playback control P 204 Click the VCR like controls to play rewind fast forward or jump to previous and next events Timeline P 204 Past date and time as well as events which occurred are displayed here Events are displayed as bars colored according to the...

Page 157: ...gment of video to save as file Zoom In Zoom Out buttons P 209 Click to zoom in or out the Timeline Live Events Log list P 212 Indicates events that have been recorded on Storage Servers after the Viewer was launched Video window menu icon P 199 Select preset camera angles custom pan tilt and zoom and select a Video Window size Camera Selection Area P 186 Thumbnails of Camera Servers added to each ...

Page 158: ...ion to use the local PC where Viewer is installed as Master Storage Server Or from the Windows Start menu click Programs WebView Livescope Network Video Recorder VK Series v2 0 VK Viewer The connect option menu for Storage Server appears Select the Master Storage Server option and click Connect Start up Screen Use IP address Connects to Storage Server and launches the Viewer by specifying its IP a...

Page 159: ...Viewer Select localhost from the drop down menu Click Connect Enter your User Name and Password and click Login 3 2 1 If a connection error occurs Master Storage Server may not work correctly Tip The user name and password for VK 64 VK 16 entered in this step are configured by Storage Server Configuration dialog They are different from the user name and password used to log Windows Note ...

Page 160: ...ng small amounts of data such as events from the Storage Server to the Viewer Apache proxy server does perform response buffering so is not recommended You cannot transmit or receive audio when using proxy server Note Launch Storage Server by Specifying the IP address If you installed Viewer and Storage Server on separate PCs specify IP address of Storage Server and connect Viewer to the Storage S...

Page 161: ...is fixed to Personal Layout Sequence Configuration and Preference Screen Recording Schedules tab is not displayed P 105 Some functions such as video recording sensor events and motion detection are not available In the Storage and Camera Server Summary Storage Servers tab is not displayed P 82 In the Storage and Camera Server Summary the Camera Server list shows only Camera Server Locations Zones ...

Page 162: ... These can be dragged onto the Viewing Area for monitoring If your Administrator has already created a Layout for you then the Viewing Area will display the first Personal Layout or first Shared Layout if there are no Personal Layouts as shown in the example on the previous pages Viewing Area Click to maximize the Viewing Screen You can hide these panels via the View menu Refer to P 172 for detail...

Page 163: ...ct Properties from the menu Example C Program Files Canon WebView NVR NVR_Viewer exe h 192 168 100 1 p 80 u admin pw NVR Make sure to enter a space after C Program Files Canon WebView NVR NVR_Viewer exe 2 Specify Target as follows using alphanumeric characters h IP address of the Storage Server This specification is mandatory P 79 P 160 p port number It can be omitted When omitted 80 is specified ...

Page 164: ...leted Select All Selects all of the video windows in the current layout Search Events Displays the Event Search dialog View Configuration Select Configuration while the viewer window is open so that the window switches to the Configuration and Preferences screen Viewing Screen Select Configuration while the Configuration and Preferences screen is open so that the window switches to the viewer scre...

Page 165: ... display positon settings or zoom Status Bar Switches display and hide the status bar Several information is displayed in the status bar such as the total frame rate CPU the number of displayed events and the number of video windows Help About The version information dialog appears showing the version information ...

Page 166: ...ed when quitting or when the screen changes Event popup setting Enables you to set whether video is displayed at the same time as events occur Event Notification Settings Set operator notification and adjust duration in seconds set operator acknowledgement recognition of an event set an audio alert and suppress event display Viewer Settings tab Video Viewing Settings Select the maximum viewing fra...

Page 167: ...e current Storage Server to the connection menu Click Delete Storage Server to delete the current Storage Server from the connection menu Set layout of the Viewing Screen If you wish to confirm whether the layout information has already been saved when finishing the Viewer or when switching to the Viewing Screen tick the Confirm if the layout was preserved when quitting or when the screen changes ...

Page 168: ...ute If you specify 0 second an event which has occurred will not flash and a color bar will light for one minute Tick the Requires operator acknowledgement box for the event When an event occurs it will flash in the Live Events Log and the audio alert will sound if specified until the operator double clicks on the event that is the notification time will not apply to the event in the event log Tic...

Page 169: ...e viewing The maximum frame rate when displaying live video can be configured Select the value of the frame rate from the drop down menu Select the AutoAdjust Frame Rate checkbox to have the frame rate adjusted automatically If a high maximum frame rate is specified the load on the computer CPU will be high and Viewer operations may take longer When Auto Adjust Frame Rate is ticked frame rate is a...

Page 170: ...mera to return its focus mode to the default setting when the camera orientation is changed The focus mode returns to default if it has been changed to Manual after any focus operation using a preset with focus setting defined or via Camera Control Panel Use this option by ticking the It returns to the default setting on the camera side when the camera is operated check box Automatic termination w...

Page 171: ...ifications you have made If you wish to return to the Viewer select View Viewing Screen from the menu bar The bottom right hand corner of the Viewer Settings window consists of two buttons Save Changes and Discard Changes Superimpose the Date and Time on Still Frames Select the Superimpose the date and time on the still frame captured checkbox to additionally display the date and time of capture o...

Page 172: ...nu options existing Layouts are displayed and divided into two sections Shared Layouts All the users can available these layouts You need Administrator privilege to create a layout P 72 Guest users cannot modify these layouts Personal Layouts Lists layouts created by the current user These are shown under the Shared Layouts list to distinguish the different types of layouts Other users cannot use ...

Page 173: ...n select New Layout The Viewing Area will become blank and the default layout name Untitled will be displayed The process of creating folders and saving a layout could be done in the following order 1 Organize and create Layout folders 2 Arranging Video Windows in Layout 3 Save Layout to a folder Drag the Camera Server s thumbnails onto the Viewing Area to create the layout ...

Page 174: ...ut Sequences dialog allows you to create folders and sub folders in which to save item layouts and layout sequences To display the dialog Open the Layout menu and select Organize The Organize Layouts Layout Sequences dialog opens Administrator version shown The Shared Layouts folder will not display if you have logged in as an Operator Create a new folder Move an item to another folder Move an ite...

Page 175: ...ge and Save Layouts Move an entry up or down Click an item or folder to highlight it then click Move Up or Move Down The item will move up or down within a folder Edit or delete a layout or folder Click an item or folder to highlight it then click Edit The respective Layout Name or Folder Name dialog will appear for you to overwrite a new name Click an item or folder to highlight it then click Del...

Page 176: ... layout to a personal folder Once you have saved an item the name will appear next to the Layout button in the Viewing Area 2 1 Arrange and Save Layouts Save a Layout or Layout Sequence Administrators and Operators can save layouts and layout sequences to an existing folder or a new folder via the Save Layout dialog Step 1 Open the Layout menu and select Save or Save As The Save Layout dialog open...

Page 177: ...e Add Layout button to add layouts to the new sequence Click Up and Down to change the display sequence of layouts Click Delete to delete the layout In the Duration menu select a set duration of display time for each layout or enter a custom time overwriting the existing time 4 3 2 1 Opening a previously saved layout Click the Layout button to open the menu and then click a layout or layout sequen...

Page 178: ...nd Save Layouts Click OK to bring up the Select destination folder dialog Select or enter the time You can set the time within the range from 1 to 9999 Click Add Layout to add a selected layout from the left hand column Click on a layout to select it Enter a new name Layout Sequence All the users can share these layouts You need Administrator privilege to create a layout sequence Normal users cann...

Page 179: ...one You can arrange Video Windows freely Alignment Grid diplay a grid of dots in the Viewing Area You can re size Video Windows using the grid Small Grid Medium Grid and Large Grid diplay a small 160x120 medium 320x240 or large 640x480 grid where you can place Video Windows using the grid Custom Grid You can set the grid size P 184 ...

Page 180: ...rner and drag the image outwards to snap to a larger grid area Release the mouse button When you release the mouse the size and position are adjusted to match the layout frame 2 1 Alignment Grid Select the Alignment Grid from the Layout Grids sub menu The Viewing Area displays a grid of dots When you place a Video Window it snaps to the grid boundaries Create and align more Video Windows Click and...

Page 181: ...a Selection Area click a thumbnail image and drag its selection boundary onto the Viewing Area grid Move it to the position you want to display When you release the mouse the size and position are adjusted to match the layout frame 2 1 The Layout menu is also available by right clicking anywhere in the Viewing Area A Video Window can be increased in size to take up a number of tiles for example 4 ...

Page 182: ...ill depend on your video card the speed of your computer the maximum frame rate P 169 configured with Viewer setting the video size and video quality coming from the Camera Server and the size of each Video Window displayed A maximum of 16 cameras is recommended in the Layout Area If the number of video windows displaying MPEG 4 live video exceeds 20 a warning message will appear Note ...

Page 183: ...183 5 Viewer Reference Arrange and Save Layouts The Viewing Area with a Large Grid In this example the Camera Selection Area and Timeline are hidden P 185 ...

Page 184: ... Horizontal or Vertical field overwrite the existing value with a custom value or use the up down arrows to select a value When you adjust the value in one field you ll notice the value change in the other field This is because the proportions of the re sized Video Window are constrained and the dimensions are scaled accordingly Click OK to close the dialog The grid will re size to your new settin...

Page 185: ...er for displaying more Video Windows as shown below in the Large Grid example Pressing the Esc key returns the menu bar You can also select to hide Video Window Captions the Camera Control and Live Events The number of Video Windows in the display achieved is dependent on the display resolution A higher resolution will result in more Video Windows displayed View Camera Selector View Timeline View ...

Page 186: ...tem The Zone drop down menu lists the groups of areas within each location Camera Thumbnails When a Location is selected the thumbnail images of the Camera Servers registered in that Location will appear Depending on the number of cameras in the selected Location a scrollbar at the base of the Camera Selection Area can be used to scroll the display of thumbnails Each Zone is grouped into camera th...

Page 187: ...lternatively click the scrollbar located under the Camera Selection Area Drag it to the right until the desired Zone is displayed Locations and the Zones Selection is performed in the following order Step 1 Select a Location from the drop down menu Click the Location drop down menu or on the down arrow A list of pre configured locations appears Click a location in the list Zones for that list will...

Page 188: ...and viewing recorded video simultaneously Click and drag a camera thumbnail onto the Viewing Area Click the thumbnail image and while holding down the mouse button drag its boundary anywhere onto the Viewing Area Release the mouse button The re sized outline becomes a live Video Window 2 1 An error message will appear if an error occurs in video windows Refer to P 260 for details Note Basic Video ...

Page 189: ...re size the window Release the mouse button when you have reached the desired size Alternatively click the Video Window menu button and select Video Display Size Select Small Medium Large or Default from the sub menu The same menu is available by right clicking the view window A right click action on the Video Window will also bring up the same menu Move a Video Window Click anywhere on a Video Wi...

Page 190: ...nto the Viewing Area to create Video Windows for monitoring if necessary Your Viewing Screen could look like this When Video Windows that are other than a standard resolution 160x120 320x240 640x480 are displayed the load on the computer CPU will be high and Viewer operations may take longer Note ...

Page 191: ...of the camera and the Live Video Viewing Settings frame rate set in the Viewer Settings window of the Configuration and Preferences screen If the load on the computer CPU is high Viewer operations may take longer Note Video Windows from different zones and locations can be displayed in the same Layout You can copy and paste a multiple selection of Video Windows at one time which can be pasted into...

Page 192: ...ideo viewing Video display displays live or recorded video Recorded video indicator displays a time date stamp in the title bar for recorded footage Event indicator displays a colored bar across the top of the Video Window Pan tilt and zoom controls when the Video Window is double clicked or the Video Window menu item Get Camera Control is selected controls appear to enable pan tilt and zoom Video...

Page 193: ...o is shown the title bar on a Video Window will change from black to gray Video display conditions For recorded video the time date indicator may not fully display if the Video Window size has been reduced Event Indicator If the option for Operator Notification has been set a color bar will flash on top of a live Video Window when an event occurs The color indicates the event priority The bar will...

Page 194: ...ontrol message will appear You may have to wait a few moments and attempt to get control later Arrows will appear in the cursor position when you have gained control of the camera When you move the mouse cursor over a Video Window the mouse cursor changes its shape Click and drag the cursor in the direction of the arrow for pan and tilt When you move the mouse cursor to the center of the image a z...

Page 195: ...is not selected the preview window will be blank Click on a Video Window to control the camera Pan Tilt controls Click to nudge or click and hold for continuous movement Click this button to display exposure control P 196 Click this button to display white balance control P 197 If preset camera angles have been set up by your Administrator they will be available from a drop down menu Set Night Mod...

Page 196: ...aperture value shutter speed and gain value Drag each slide bar to adjust the aperture value shutter speed or gain value Selects the Metering Mode VB C60 only Refer to the Users Manual of the camera for details Selects the Exposure Compensation value VB C300 VB C50i series Off Exposure compensation is off Low Performs a low level of exposure compensation Medium Performs a medium level of exposure ...

Page 197: ... this option when using the camera under a day light or white fluorescent lamp fluorescent warm Select when shooting under warm color fluorescent lights Mercury lamp Select this option when using the camera under a mercury lamp Sodium lamp Select this option when using the camera under orange colored sodium vapor lamp Halogen lamp Select this option when using the camera under a halogen or incande...

Page 198: ...osition from the sub menu 3 2 1 Auto for domes is not available for VB C60 Note Other items Switch between Auto Focus and Manual Focus Auto Adjust the focus automatically Auto for dome housing When the optional dome housing is used select this option to automatically adjust the focus without focusing on the wall surface Infinity Focus is fixed at a point of infinity Manual Press and hold Far or Ne...

Page 199: ...then select Small Medium Large or Raw from the sub menu A Raw selection displays the Video Window selected at the Video Receive Size 2 1 Change the Received Video size VB C60 VB C50i VB C50iR VB C50FSi VB C50Fi only You can select a video size received by the Viewer To change the size of received video via the menu Open the Video Window menu and select Video Receive Size Click the Video window men...

Page 200: ...he VB C60 If you specify MPEG 4 and perform live viewing on the VB C60 the video and audio are not synchronized When multiple Video Windows from a single Camera Server are displayed and the Video Receive Size is changed from one of them the change will apply to all Video Windows Selected video receive sizes are saved when the layout is saved The Video Receive Size used for Default is determined wh...

Page 201: ...o set the exposure compensation to Off Note Other Menu Options Other functions available from the Video Window menu include Click Night mode and select Disabled Enabled IR light off or Enabled IR light on from the sub menu Selecting Enabled IR light on will remove the IR cut filter and turn the built in IR light on The IR light cannot be used with the VB C60 VB C300 VB C50FSi or VB C50Fi Click Con...

Page 202: ... Server It can be used on live or recorded video see below Note Arrange Video Windows Click Viewer Shade Control to correct shaded areas in the video window It is available to one specified vide window only Details are explained in the next page Admin Viewer starts up by clicking Admin Viewer if the Admin Viewer or NC Viewer is already installed For VB C300 the NC Viewer starts up For VB C60 Inter...

Page 203: ...ontrol You cannot transmit and receive audio when using a proxy server Audio playback is only performed during regular playback Audio playback is not performed in the following cases If multiple image windows are selected While paused or during fast forward nudge forward nudge back or rewin Note When ticked silent interval is detected while transmitting audio For a silent interval network load can...

Page 204: ...e or less detail Events for non selected cameras Video Windows in the Viewing Area are called secondary event They are displayed in weaker colors than primary events Click in this area of the Playhead shaft and drag to positions on the Timeline Previous Event Rewind Nudge Back Play Pause Nudge Forward Fast Forward Next Event Playback controls Playback controls Buttons for playback rewind etc Camer...

Page 205: ...date time Extract recorded video to save as another file Event display area Day indicator Return the Playhead to the Live position Events associated with selected cameras Video Windows in the Viewing Area are indicated in stronger colors as primary events If no cameras are selected all events are shown as primary events Note Click the time bar and drag to scroll through the Timeline Scroll forward...

Page 206: ...are effectively controlling all Video Windows that have been selected Rewind and nudge back cannot be performed on video recorded in MPEG 4 format The fast forward speed of video recorded in MPEG 4 format is fixed at 2 times If a schedule that had previously been recording in MPEG 4 format is switched to recording in JPEG format when rewind playback from the JPEG format time range enters the MPEG ...

Page 207: ...Area of the Timeline The Playhead will move to that location and playback of recorded video commences from that time When you choose to play back video the video is played The response and smoothness of the play back may depend on network traffic and other properties of the network The time displayed on the Timeline is the time of PC where the Viewer is running Note Click and drag the time bar to ...

Page 208: ... function records at the maximum frame rate Extended recording time will use additional disk space on the Storage Server It is limited to 5 fps for VK Lite The Record Now function is only enabled if a Storage Server is configured for the camera Note Click to scroll back to the previous month Click to scroll forward to the next month Click a day to highlight it then click OK to bring up that day in...

Page 209: ... not available VB C60 If audio transmission is enabled on the camera audio recording is also performed Note On Windows Vista don t specify the Windows folder or the Program Files folder on the system drive to store snapshots and video files as image and video files can t be saved in those folders If Superimpose the date and time on the still frame captured is selected in the Viewer settings the da...

Page 210: ...aylight Saving changes have occurred the Timeline display is still continuous Only the labels are affected Note Move mouse over event to get details Skipped Time Duplicated Time Type of event Time of event Camera Name User Name Click event to select it A time segment with darker color indicates that recorded video exists for that period Extract video to save to a file A portion of video can be sav...

Page 211: ... 1 Returning to Live Video To return to the live video click Return to Live The Playhead returns to the live position in the Timeline You must select only one Video Window to extract video QuickTime player version 6 5 1 or later is recommended On Windows Vista don t specify the Windows folder or the Program Files folder on the system drive to store snapshots and video files as image and video file...

Page 212: ...ne or more cameras after the Viewer has been launched Events are color coded according to priority Click and drag scroll bar to view events The bell icon is displayed when the event is acknowledged by double clicking Double clicking the event to acknowledge it changes the icon to a dot The Live Events Log window automatically opens when you launch the Viewer if you left it open after closing VK 64...

Page 213: ... for a defined period if configured If Operator Acknowledgement is required the event will flash indefinitely if not acknowledged In the Live Events Log double click on the event to acknowledge Double click again if you need to check the video In the bottom right corner of the Viewer click Return to Live when you have finished viewing the event The Video Window will return to live viewing 2 1 Ackn...

Page 214: ...click Event Search The Event Search dialog opens Select a Location and Zone Enter a keyword for particular events Enter a search end date and time Enter a search start date and time Select a Priority Select a state of event Select a type of event Search Result Display Area Double click an event to view it in the Video Window or click an event to highlight it and then click View Event in Camera to ...

Page 215: ...wn arrow next to each date panel to bring up the calendar Click off the calendar to close it again In the Event Search dialog you can also scroll through time using the up down arrows Click an hours minutes or seconds segment to highlight it and then click the up or down arrow Step 2 Select a camera Select the camera you want to search by from the drop down menu Once you have selected a specific c...

Page 216: ... list View retrieved recorded video To view video of when an event occurs click the event to highlight it and click View Event in Camera to view it in a Video Window You can also view recorded video by double clicking the event Clicking Cancel stops any searching and closes the dialog When you have finished viewing an event in a Video Window click Return to Live in the Timeline to return the Video...

Page 217: ...the corresponding video window in the foreground and begin live viewing when a sensor input or motion detection occurs If the video window that pops up is in the Viewer Area that window is automatically displayed in the foreground The size of video windows that are displayed automatically is Medium 320x240 Note When motion detection is on the corresponding video is displayed automatically Use Time...

Page 218: ...218 ...

Page 219: ...Chapter 6 Operation and Management ...

Page 220: ...s the number of frames queued for processing for each camera Operation Guideline for Recording and Viewing Explains frame rates for recording and live viewing via the Viewer Operation Guideline for Sensor Event Recording Explains operation tips concerning the sensor event recording including points to notice and counteractions against troubles Optimization of Motion Detection Recording Index Expla...

Page 221: ... 100 0 90 0 This is not an On Off event This event occurs when the disk free space has run under the specified value or the used disk space has exceeded the specified valued In this case data may be deleted before the designated storage time elapses Disk capacity indication is only effective when it is on This event occurs when the disk free space has run under the threshold value or the used disk...

Page 222: ...the load conditions of the PC This information is updated at every 5 seconds If the number of frames queued for processing exceeds 500 either reduce the video recording frame rate or reduce the image size or quality etc in order to reduce the number of frames queued for processing If the number of frames queued for processing exceeds 1 000 dropped frames may occur in the recorded video Note ...

Page 223: ...o the Viewer requests the camera to send the video at the specified frame rate Max Live Frame Rate on P 169 If you use this function you can maintain a stable display of live video with a temporarily lowered frame rate even if your PC temporarily becomes highly loaded for some reasons If you do not use this function menu operation or display response may be affected when the load on your PC is hig...

Page 224: ...this happens the Storage Server stores images at intervals rather than storing all of the images the Storage Server received in order to reduce the PC load If you use this function you can avoid recording failure as much as possible even if your PC temporarily becomes highly loaded for some reasons When using this setting adjust the video recording frame rate so that it does not drop below 0 5 fps...

Page 225: ... your PC and the recording frame rate may be reduced or recording may be interrupted If you have 10 or more sensor events per minute continuously we recommend continuous recording For each Storage Server it is recommended to lower the sensor sensitivity or use continuous recording 20 000 or more sensor events occur a day 10 or more sensor events occur every minute Check the number of sensor events...

Page 226: ...ecording Lowering this value mitigates load on the Storage Sever Motion Detection Setting for Each Camera Model VB C60 VB C50i VB C50iR VB C50FSi VB C50Fi VB150 Configure the Motion Detection settings on the Camera Server Please refer to the Camera Server User s Manual for details For the VB150 Video Input must be set to Single VB C300 Configure the Motion Detection settings on the Storage Server ...

Page 227: ...Chapter 7 Backup Scheme ...

Page 228: ...8 This chapter explains how to make backups for each purpose Since the volume of video data the largest among various data types requiring backup you must carefully choose backup equipment and learn the backup techniques ...

Page 229: ...Backup for Data Protection Prevents data from system crush or hard disk failure This type of back up targets video data event data and configuration files Backup for Archive Stores recorded video data and event data on other media for a long period of time ...

Page 230: ...ecifications mention that the transfer speed will be doubled by compressing data the expected compression ratio depends on data formats Therefore it is dangerous to think so The time required for making backup of data for a week 70GB is approximately 2 800 seconds i e a little longer than 46 minutes The time required for making backup of data for one day 10GB is approximately 400 seconds i e 6 min...

Page 231: ...files The following two file types are backed up File name NVR_INDEX_xxxxxxxxxxxxxxxx_yyyymmdd_hhmmss_yyyymmdd_hhmmss mov Camera ID Recording start date_time Recording end date_time For JPEG Video File name NVR_MEDIA_xxxxxxxxxxxxxxxx_yyyymmdd_hhmmss_yyyymmdd_hhmmss avi OR For MPEG 4 Video File name NVR_MPEG4_xxxxxxxxxxxxxxxx_yyyymmdd_hhmmss_yyyymmdd_hhmmss mov About Temporary File File name NVR_ST...

Page 232: ...ing file types are backed up File name NVR_AUDIO_xxxxxxxxxxxxxxxx_yyyymmdd_hhmmss_yyyymmdd_hhmmss mov Camera ID Recording start date_time Recording end date_time Temporary files The following files are the files before being settled by the system File name NVR_STANDBY_AUDIO_xxxxxxxxxxxxxxxx_yyyymmdd_hhmmss avi Event data Save video in WebView NVR eventfiles The following file types are backed up F...

Page 233: ...Y_MEDIA_xxxxxxxxxxxxxxxx_yyyymmdd_hhmmss avi NVR_STANDBY_MEDIA_xxxxxxxxxxxxxxxx_yyyymmdd_hhmmss avi tmp NVR_STANDBY_MEDIA_xxxxxxxxxxxxxxxx_yyyymmdd_hhmmss mov NVR_STANDBY_AUDIO_xxxxxxxxxxxxxxxx_yyyymmdd_hhmmss avi NVR_EVENT_xxxxxxxxxxxxxxxx_yyyymmdd_hhmmss evt NVR_INDEX_xxxxxxxxxxxxxxxx_yyyymmdd_hhmmss_yyyymmdd_hhmmss mov NVR_MEDIA_xxxxxxxxxxxxxxxx_yyyymmdd_hhmmss_yyyymmdd_hhmmss avi NVR_EVENT_xxx...

Page 234: ...Video data being recorded is saved in a temporary file on a hard disk drive The temporary file cannot be backed up in the normal procedure Refer to Recorded Video Data P 231 for details The temporary file cannot be backed up until it is converted into video data You should choose the backup hardware best suited for the backup data quantity Basically you should use the DDS type device if a single b...

Page 235: ...ings of the VK 64 VK 16 However if the management is complicated you can perform a full backup every day Refer to P 233 for the storage location Notes on Backing Up Recorded Video Data Video data being recorded is saved in a temporary file and the file is settled and saved as video data when its size reaches 1 GB by default to the storage drive The temporary file cannot be backed up in the normal ...

Page 236: ...get 3 2 1 236 If the VK 64 VK 16 continues recording video while making a backup you must take into account the increased I O load on the hard disk due to data transfer to the backup device If the recording frame rate of the Storage Server is reduced by performing the backup consider the following Lower the recording frame rate during backup in the Recording Schedule Setting window Establish multi...

Page 237: ...Documents and Settings All Users Application Data Canon WebView NVR Configuration file path for Windows Vista System Drive ProgramData Canon WebView NVR Restore the recorded video data file to the former location The default location is as follows Save video in WebView NVR videofiles Restore the event data file to the former location The default location is as follows Save video in WebView NVR eve...

Page 238: ... file path for Windows Vista System Drive ProgramData Canon WebView NVR Uncheck the Maximum retained history option in the Storage Server Configuration window Launch the Viewer and delete all the schedules for all the Camera Servers in the Recording Schedule tab under the Settings screen After deleting schedules stop the Storage Server from the Storage Server Configuration window Restore video dat...

Page 239: ...g setting information is restored as well After restoration the PC may start recording video according to the old recording schedule If you do not want to record video delete the recording schedules after restoration If the Maximum retained history setting is used on the Storage Server uncheck this option If this option is enabled the past data may be lost ...

Page 240: ...isk capacity of around 240 GB is required If the storage period of video data on the Storage Server is 30 days an archive backup for 1 week data can be saved on 50 GB tape with an AIT drive To save 30 day data on a single cassette of tape a 200 GB LTO drive is necessary Configuration 2 Backup for Data Protection 2 Premise 10 units of VB C50i Recording condition Frame rate is 1 fps one frame per se...

Page 241: ...or one image data is 15 KB The Maximum file size duration option in the Storage Server Configuration window is set to six hours Under this condition the video file size per Camera Server per day is 310 MB x 4 files Therefore the video data quantity per Camera Server per day is 1 25 GB and 6 25 GB for five Camera Servers Hardware requirement 6 25 GB per day x 30 days 190 GB Hard disk capacity of ar...

Page 242: ...window is set to six hours Under this condition the video file size per Camera Server per day is 310 MB x 4 files Therefore the video data quantity per Camera Server per day is 1 25 GB and 25 GB for twenty Camera Servers Hardware requirement 25 GB per day x 30 days 750 GB Ten servers is required for each Hard disk capacity of 900 GB or more In this case it is ideal to prepare one backup device for...

Page 243: ...Chapter 8 System Maintenance ...

Page 244: ...Chapter Overview 244 This chapter describes about the version upgrade reinstallation and restoration of the older version for VK 64 VK 16 and about the version upgrade of cameraÅfs firmware ...

Page 245: ...ure for Restoring Previous Version p 248 Upgrade from v1 1 1 2 1 3 and 1 4 Obtain the v2 0 upgrade program free program Available from Canon Web site Back up the following folders that are in the Storage Servers of v1 1 v1 2 v1 3 and v1 4 Configuration file path for OS other than Windows Vista Startup drive for OS Documents and Settings All Users Application Data Canon Webview NVR All drives WebVi...

Page 246: ...am available Back up following folders of the VK Lite storage server For OS other than Windows Vista Startup drive for OS Documents and Settings All Users Application Data Canon WebView NVR All drives WebView NVR For Windows Vista Startup drive for OS ProgramData Canon Webview NVR All drives WebView NVR Uninstall VK Lite in Add or Remove Programs in Control Panel Uninstall a program or Programs an...

Page 247: ...ge If a failure occurs restore the previous version by following Procedure for Restoring Previous Version P 248 When You Do Not Have the Released Version 2 0 Uninstall v2 0 Install the previous version Obtain the v2 0 upgrade program free program Available from Canon Web site Execute the v2 0 upgrade program 4 3 2 1 3 2 1 When You Want to Perform the Full New Installation If you have removed the a...

Page 248: ...ogramData Canon WebView NVR All drives WebView NVR Install the previous version by using the installation CD and patch installer for the previous version Stop the Storage Server in the Storage Server configuration Quit the Viewer Replace the existing folders with the following backed up data In case of Version 1 1 1 2 1 3 and 1 4 Configuration file path for OS other than Windows Vista Startup driv...

Page 249: ... use proper tools for each model Obtain the latest firmware including the firmware update tool as well as backup and restore tools for configured values Save the values configured in the Camera Server by using the backup tool for configured values Perform the Firmware update by using the firmware update tool If a failure occurs in step 3 restore the settings by using the restore tool for configure...

Page 250: ...250 ...

Page 251: ...Chapter 9 Troubleshooting ...

Page 252: ...Chapter Overview 252 This chapter explains the chart of countermeasures against failures measures to be taken when a trouble occurs troubleshooting error messages and log files ...

Page 253: ...ecording rate is too low below 50 Sensor and motion detection events occur too frequently exceeding the standard given by the guideline CPU load of the Storage Server PC may be high Load due to writing recorded video data onto HDD may be too high CPU load of the Storage Server PC may be too high The specified drive may be unable to be written The time setting of the VK 64 VK 16 Storage Server PC m...

Page 254: ... Camera Control from the Video Window menu P 194 Alternatively check whether recorded video is not being played If video is not being played the title bar of the Video Window will be gray not black P 193 The Record Now feature is gray and disabled in one Video Window menu however it is enabled in other Video Window menus Situation You have clicked a Video Window to display a Video Window menu and ...

Page 255: ...ituation2 Recording cannot be performed by a certain network camera Solution In the case of 1 check the following The network cable of the server is plugged in The power supply has been cut off Do not Record is not specified in the Special Day Schedule settings and others Link lamps on the hub switch and on the network connector for the server are on If the lamps are off there may be defects in th...

Page 256: ...er IP Address Error Occurred is displayed check whether the power source of the Camera Server and the network have no problem The screen goes black when layout is switched but video is displayed after a few seconds Too many Camera Servers that exceed the performance of your PC are displayed in the Viewer or a live frame rate that exceeds the performance of your PC is set Reduce the number of Camer...

Page 257: ...ls but nothing happens Solution Move the Playhead away from the Live position Playback controls will then be active A Video Window needs to be selected for playback Also the nudge buttons P 204 and the Extract Video button P 211 are enabled only when one Video Window is selected Extract Video Cannot save video as no data could be found Situation You have attempted to extract video but an error mes...

Page 258: ...ter the anti virus software settings to eliminate Storage Servers from virus scanning targets Connection Problems Cannot connect to a Camera Server Situation In the Viewer the screen has gone black and a message appears stating Could not connect to camera Solution Check whether the network is down whether the physical connection to the Camera Server is broken or whether the camera is not powered C...

Page 259: ...ion In the list of Camera Servers on the Camera Summary window some of the Camera Servers are not displayed Solution Only Camera Servers associated with the item selected on the Storage Server tab or the Locations Zones tab will be shown in the list Also if you have the Storage Server tab displayed Camera Servers configured as Do not Record will not be shown Upgrade Problems Software cannot be upg...

Page 260: ...ra control after sending a camera control request Another user with higher user authority has already been controlling the camera when you sent a camera control request If the camera is left uncontrolled for 30 seconds this message is displayed and a countdown starts It counts down starting from 10 to 0 by 1 second Time out occurred while the viewer is controlling the camera or a camera control re...

Page 261: ...the user name using 1 100 characters The user name contains an invalid character You logged in using an account that does not have administrator privileges A character other than alphanumeric characters and underscore _ was entered in the address of the recipient The address of the recipient was not entered A character other than alphanumeric characters and underscore _ was entered in the address ...

Page 262: ...word was not entered An invalid character was entered in the password Only alphanumeric characters and underscore _ can be used An invalid character was entered in the host name of the POP server The host name of the POP server was not entered The port number of an invalid POP server was used An attempt was made to add a user in the Storage Server by using a user name that is already registered An...

Page 263: ...ce warning level An error occurred in the configuration file The host name of an invalid proxy server was used The port number of an invalid proxy server was used The proxy server settings have changed The value of the maximum retention period was not entered An attempt was made to configure the maximum retention period using a value of less than 1 day The value of the maximum file size duration w...

Page 264: ...attempt was made to delete the camera server When you attempted to edit the VB150 settings it was detected that the camera configuration has been changed on the VB150 side and the camera for which the schedule was configured no longer exists An attempt was made to save the current layout using the same name as a layout that already exists An attempt was made to delete the layout An attempt was mad...

Page 265: ...up of the stream for recording is applied only to the JPEG recording not more than maximum frame rate 10fps it is applied to neither JPEG recording of 10 or more fps nor MPEG 4 recording MPEG 4 recording with Preset Tour could consume disk space rapidly Do you wish to continue The motion detection setting tool cannot be started because the user of the camera is not a manager Attention The current ...

Page 266: ...en An attempt was made to save the changes in the Camera Server list in the Configuration and Preferences screen however a connection to the Storage Server could not be established Connection to the Master Storage Server failed Check the settings and try again Failed to connect to Master Storage Server IP address of Storage Server because of version mismatch Recording settings for camera servers w...

Page 267: ...ster a location name that is already registered An attempt was made to register a location without entering the name The changes to the thumbnail location and zone were not saved because the Master Storage Server settings have been changed by another administrator Restart the Viewer The Master Storage Server settings have been changed by another administrator Restart the Viewer This host name or I...

Page 268: ...er deleting the camera server an attempt was made to add the camera server again when the changes have not been saved An attempt was made to connect with an invalid host name IP address An attempt was made to connect with an invalid port number Delete the added zone before deleting the location Select a location This zone name cannot be used because it already exists The zone name is not specified...

Page 269: ...is change will not be reflected on the Storage Server side This schedule overlaps with other schedule Check the settings and try again For the end time of a schedule a time of at least 15 minutes later than the start time must be specified Check the settings and try again Do you want to save the change in the recording schedule An attempt was made to connect to the Storage Server with an invalid h...

Page 270: ...r each of the servers The schedule for the following camera is not created because the specified time frame has already been configured for another schedule The multiple schedules could not be added All of the schedules attempted to create overlap with other schedules At least one type of recording must be selected If you select Custom in the Preset drop down menu you cannot use digital zoom This ...

Page 271: ...sage is added when the number of camera servers exceeds the licensing restrictions The number of camera servers exceeds the number allowed in the licensing agreement There is a layout that can only be seen while the layout sequence is being executed and the user has the right to edit the layout sequence The shared layout sequence was started however there is a layout that cannot be seen and the us...

Page 272: ...dding Editing a Camera Server Messages List An attempt was made to save the layout sequence with a name that is already being used for a layout or layout sequence in the destination folder An attempt was made to save the layout sequence in the folder using a name that is already been registered as a layout or layout sequence The number of videos where MPEG 4 was selected as the Selection of receiv...

Page 273: ...ver dialog Add Edit Recording Schedule dialog Motion Detection Settings dialog Sensor Event Settings dialog Add Edit Recording Schedule dialog Add Edit Recording Schedule dialog Motion Detection Settings dialog Camera Summary window Messages List An error relating to the camera server connection occurred An unknown error relating to the camera server connection occurred OK was pressed without spec...

Page 274: ...onnect to Master Storage Server dialog Connection Error dialog Edit Camera Server dialog Event Search dialog Extract Video dialog Folder Name dialog Layout Sequence dialog Motion Detection Settings dialog Messages List An attempt was made to save the settings however saving the Master Storage Server settings failed An attempt was made to connect with an invalid host name IP address An attempt was ...

Page 275: ...ences dialog Messages List An error occurred while connecting to the Storage Server when the Normal or Special Day Schedule window is opened or the Storage Server in the Recording Schedules window is changed Or a communication error occurred when you were adding editing a Storage Server There is a layout with the same name in the destination to which the layout is moved and the name is the same as...

Page 276: ...t to save the changes in the Viewer settings An attempt was made to change the name of a folder to a name that is already being used A layout or layout sequence with the same name exists in the folder to which the layout or layout sequence is moved or copied A folder with the same name as the folder to which the layout or layout sequence is moved or copied exists Or a layout or layout sequence wit...

Page 277: ...erver When sending E mail the user name entered for the POP server could not be authenticated Reduce the system load using the following methods 1 Reduce the amount of data to record For example lower the resolution or frame rate 2 Install an additional hard disk 3 Implement an action such as upgrading the CPU or increasing memory or existing hard disk space Reduce the system load using the follow...

Page 278: ...de Error message Error connecting SMTP to server host port Error Winsock error code Error message Error sending E mail SMTP server log follows SMTP error message NVR recording engine stopping NVR Recording Engine startup complete Log level log level Unable to register a drive for camera host port Error deleting old file windows error message Check the Storage Server configuration to see if the ent...

Page 279: ...e applies for ERROR WSAConnect An HTTP error occurred when connecting to the camera server IMAGE Get image process EVENT Get camera server status process implemented by GetNotice COMMAND Camera server operation configuration change command process Check to ensure that the specified drive is not configured as read only In addition ensure that all directories in this path are writable When the drive...

Page 280: ...0 from multiple Storage Servers Check to ensure that you have the write privilege for the LocalSystem account in the VK 64 VK 16 configuration directory Reduce the system load using the following methods 1 Reduce the amount of data to record For example lower the resolution or frame rate 2 Install an additional hard disk 3 Implement an action such as upgrading the CPU or increasing memory or exist...

Page 281: ...The access engine has been stopped No action is required No action is required Messages Cause Action CHttpVbSetngThread inet error wininet error code winsock error Winsock error code count Number of occurrences vbc_HttpCommand inet error wininet error code winsock error Winsock error code count Number of occurrences A network error occurred while communicating with the camera server This is record...

Page 282: ...ething that is not a socket Only one usage of each socket address protocol network address port is normally permitted A socket operation encountered a dead network A socket operation was attempted to an unreachable network This may be recorded in Version 1 1 however there is no necessary action All resources for communication are being used This frequently occurs when a black screen problem occurs...

Page 283: ... the requested type was found The connection is disconnected by the camera server due to camera server restart or other cause This may occur when the camera server is restarted using the restart button on the configuration page on the software side However this rarely occurs A timeout occurred in the TCP connection with the camera server This occurs when the camera server is down The camera server...

Page 284: ...not taken mailbox unavailable The communication is terminated because the mail server stopped The requested mail process was not executed because the mailbox is not available The requested execution was canceled because an error occurred in the mail server The mail server does not support the command that was sent The request was not executed because the mailbox is not available Codes Error Messag...

Page 285: ...erver This occurs when the webview server is not running even when the HTTP server is running This may also be recorded even during normal operation if the camera server is restarted This is recorded when the proxy server returned an HTTP 502 error which occurs when the proxy server receives an error from the upper proxy This occurs when the webview server is not running even when the HTTP server ...

Page 286: ...st name could not be resolved This error indicates when a host name that is not registered in DNS is specified or that a problem occurred in communication with DNS The communication was canceled This error is not a problem it may be recording during normal operation The connection to the camera server failed Normally 12002 is recorded The connection to the camera server has been disconnected The d...

Page 287: ... on off The sensor sensor name is status on off The motion detection is status Start on Stop off Stop recording or Start recording Pre event Recording configured duration sec Create on Close off Recording setting number status Start on Stop off For manual recording The user user name set the manual recording to status For custom recording Custom text provided by the triggered client Warning on rec...

Page 288: ...aracter string A socket for the communication could not be generated because a large number of TCP connections are used in the PC The network is down when a failure occurs in a HUB or router located near the PC A failure occurred in a HUB or router near the camera server The TCP connection is disconnected because the camera server was restarted or another cause A timeout occurred in the TCP connec...

Page 289: ...the IP address restriction on the camera server side The proxy server returns an HTTP 502 error which occurs when the proxy server receives an error from the upper proxy The proxy server returned an HTTP 503 error which occurs when the proxy server failed to connect to the camera server The proxy server returned an HTTP 504 error which occurs when the proxy server could not receive a reply from th...

Page 290: ...290 ...

Page 291: ...Appendix ...

Page 292: ...n Detection Settings Tool VB C60 VB C50i Series VB Administration Tool VB C60 Admin Viewer Registered User VK 64 VK 16 Storage Server when a preset is specified for sensor recording Motion Detection Module VB C60 VB C50 Series Operating the Camera Server in the VK 64 VK 16 settings window VK 64 VK 16 Viewer when the Camera Server is operated in the Viewer VK 64 VK 16 Storage Server when a recordin...

Page 293: ...referred to as rebuilding During RAID rebuilding a recording error may occur because disk system performance deteriorates RAID Rebuilding Time When a failure occurs in a hard disk in a RAID system and you want to replace it with a hot spare or new one the rebuilding time is to be considered as follows Rebuilding takes about one minute per 1GB when no I O is performed in a SCSI RAID card When a RAI...

Page 294: ...so recommended to implement the following measures Stop the Storage Server program before rebuilding Temporarily reduce the recording frame rate during rebuilding Notes on Consistency Check of RAID Configuration Information For stable operation of hard disks you need to regularly perform consistency check of RAID configuration information This is especially effective for preventing data inconsiste...

Page 295: ...uration dialog 2 Right click the title bar of the dialog and select About Storage Server Configuration 3 Check the software version in the dialog displayed VK Viewer 1 Launch the VK Viewer 2 Select About VK Viewer from the Help menu 3 Check the software version in the dialog displayed 295 10 Appendix How To Check Software Version ...

Page 296: ...ow only supports the JPEG format and cannot record in MPEG 4 format Playback Although the following controls can be used when playing back video recorded in MPEG 4 format the rewind and nudge back controls do not function Specify playback time using the timeline Begin playback from the live event viewing window and event search window Pause fast forward nudge forward previous event next event If a...

Page 297: ...arting Operations 12 C Camera Control Panel 195 Exposure Control 196 Camera Server 91 Change Settings 119 Delete 102 Edit 100 Register 91 Search 91 Cameras for Viewing 186 Camera Thumbnails 186 Location Zone drop down menu 187 Locations and Zones 187 Camera Server Control 292 Communication Mechanism 20 Configuration and Preferences screen 81 Configuration Files 233 Continuous Recording 123 D Dayli...

Page 298: ...nal Guideline 223 Event Recording 225 Live View Frame Rate Adjustment 223 Recording Frame Rate Adjustment 224 Operation and Management 219 P Pan Tilt Zoom 194 Preparation Flow 16 Preset Tour 138 R Recording Schedule 104 Batch Setting 122 Normal Schedule 109 Special Day Schedule 107 142 Recording Setting Summary 148 Summary Information of a Recording 148 Summary Information of Storage Server 150 Re...

Page 299: ...8 Return to Live 211 Shoot a Snapshot 209 Zoom In Out 209 Troubleshooting 251 U Upgrade 47 245 Camera Firmware 249 from Previous Versions 47 245 User Management 72 Administrator 72 User Authentication 74 V Video Data 231 234 Video Window 180 199 Audio Panel 203 Camera Thumbnail 186 Change Size 199 Create scale and move 188 Enable Exposure Compensation 200 External Device Output 117 Night mode 134 ...

Page 300: ...300 Viewer Shade Comtrol 202 VK Event Information 287 VK Events 221 VK Viewer 77 VK Lite 39 Index ...

Page 301: ...301 ...

Page 302: ...er 10 Metropolis Drive Hunghom Kowloon Hong Kong CANON AUSTRALIA PTY LTD 1 Thomas Holt Drive North Ryde Sydney N S W 2113 Australia CANON EUROPA N V Bovenkerkerweg 59 61 P O Box 2262 1185 XB Amstelveen The Netherlands CANON EUROPE LTD 6 Roundwood Avenue Stockley Park Uxbridge Middlesex UB11 1JA United Kingdom CANON COMMUNICATION IMAGE FRANCE 12 Rue De L lndustrie 92414 Corbevoie Cedex Fance CANON ...

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