![background image](http://html.mh-extra.com/html/bosch/b465/b465_installation-and-operation-manual_38832089.webp)
Conettix Universal Dual Path Communicator
Maintenance and troubleshooting | en
89
Bosch Security Systems, Inc.
Installation and Operation Manual
2017.11 | 05 | F.01U.311.207
Figure
11.1: Firmware LED flash patterns example
11.4
Diagnostic log
The Diagnostic Log option is used in the event of an intermittent service outage, or
communication error, in which a diagnostic log can be generated from the B465 menu options.
The generated diagnostic log file is used by TECHNICAL SUPPORT to determine how often a
persistent problem occurs, as well as detailed network configuration settings associated to
the module during the time of the reported problem.
Generate the diagnostic log only when directed by TECHNICAL SUPPORT.
11.5
Understanding network polling
Plan carefully when programming the B465 supervision times, and D6x00 Receiver supervision
time. Having the wrong or improper settings could cause trouble conditions when the network
carrier performs maintenance, and increased network data traffic that could affect your
monthly cost. Your settings for these parameters determine how the system works, but
depend on the security level needed.
For more information regarding proper data plans and installation parameters related to
network polling, refer to
Bosch Cellular Service User Guide
(P/N: F01U273558).
11.6
Troubleshooting procedures
Refer to the following section for troubleshooting hardware and software issues.
11.6.1
No power on the B465
Description:
The power wiring or power supply has a problem.
Solution:
1.
Check the voltage at the Power input pins 16.5 VAC terminals on the B465. The voltage
with a AC transformer attached should be between 16.5 VAC and 25 VAC depending on
the loading. When using DC input, the voltage should be between 19 VDC and 29 VDC
depending upon the loading.
2.
Check the battery voltage when connected to the B465 . It should be between 10.2 VDC
and 13.9 VDC.
3.
If everything appears normal, replace the B465.
11.6.2
Initialization - cellular
Description:
STATUS LED double flashes until initialization is complete.
Solution:
1.
If the device stays in this state for more than 120 seconds, reboot the system.
2.
If the problem continues, verify with your service provider if cellular service for the
selected service provider is available in your area, refer to
.
3.
If the problem continues, replace the B465.
Summary of Contents for B465
Page 1: ...Conettix Universal Dual Path Communicator B465 en Installation and Operation Manual ...
Page 2: ......
Page 114: ......