Change the method that the BlackBerry Enterprise Server uses to resolve
conflicting IT policies
You can change the method that the BlackBerry Enterprise Server uses to determine what IT policy to apply to a user
account when a user account belongs to multiple groups that have different IT policies. If you change the method used to
resolve conflicting IT policies, the next IT policy reconciliation process that occurs might have a significant impact on the
performance of your organization's BlackBerry Enterprise Server environment. It is a best practice to configure this feature
during low usage periods.
1.
In the BlackBerry Administration Service, on the
Servers and components
menu, expand
BlackBerry solution
topology > BlackBerry Domain > Component view
.
2.
Click
BlackBerry Administration Service
.
3.
At the bottom of the page, click
Switch method to resolve multiple IT policies
.
4.
Click
Yes - Switch the method
.
Related information
Option 1: Applying one IT policy to each user account,
50
Option 2: Applying multiple IT policies to each user account,
51
Rank IT policies
You must rank the IT policies that you create so that the BlackBerry Enterprise Server can resolve IT policy conflicts when a
user account is a member of multiple groups that have different IT policies.
1.
In the BlackBerry Administration Service, on the
BlackBerry solution management
menu, expand
Policy
.
2.
Click
Manage IT policies
.
3.
Click
Set priority of IT policies
.
4.
To move the IT policies higher or lower in the list, click the
up arrow
icon or
down arrow
icon.
5.
Click
Save
.
Option 2: Applying multiple IT policies to each user
account
You can configure the BlackBerry Enterprise Server to apply multiple IT policies to a user account when a user account is a
member of multiple groups that have different IT policies. The BlackBerry Enterprise Server creates a combined IT policy
for the user account that has a unique ID by applying the policy rules from the multiple IT policies and resolving any
conflicting rule settings. The BlackBerry Enterprise Server resolves conflicting rule settings by applying the rule setting
from the IT policy that you ranked the highest in the BlackBerry Administration Service.
Administration Guide
Using an IT policy to manage BlackBerry Enterprise Solution security
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