Possible solution
Add the web address for the BlackBerry Administration Service to the list of trusted web sites in Windows Internet Explorer,
and install the certificate for the BlackBerry Administration Service in the certificate store of your computer.
1. In Windows Internet Explorer, navigate to the BlackBerry Administration Service console.
2. Click
Continue to this website (not recommended)
.
3. On the
Tools
menu, click
Internet Options
.
4. On the
Security
tab, click
Local Intranet
.
5. Click
Sites
.
6. Click
Add
to add the console to the list of trusted web sites.
7. Click
Close
.
8. Click
OK
.
9. In the browser window, on the toolbar, click
Certificate Error
.
10. Click
View certificates
.
11. Click
Install certificate
. The Certificate Import Wizard opens.
12. Complete the instructions in the Certificate Import Wizard. If you are trying to log in to the BlackBerry Administration
Service using a computer that runs Windows Vista, perform the following actions in the Certificate Import Wizard.
a In the Certificate Store dialog box, click
Place all certificates in the following store
.
b Click
Browse
.
c Click
Trusted Root Certification Authorities
.
d Click
OK
.
13. Close and reopen the browser.
This connection is untrusted
Description
The browser displays this error message when you try to navigate to the BlackBerry Administration Service or BlackBerry
Monitoring Service using Mozilla Firefox 3.6.
Possible solution
Install the certificate for the BlackBerry Administration Service or BlackBerry Monitoring Service in the certificate store of
your computer.
1. In Firefox, navigate to the BlackBerry Administration Service console or BlackBerry Monitoring Service console.
Administration Guide
Log in to the BlackBerry Administration Service for the first time
27
