3. Perform one of the following actions:
• Remove the third-party application that uses the BlackBerry Enterprise Server extension API.
• Change the third-party application so that it does not filter messages.
Text does not appear correctly in Unicode email
messages
Possible cause
By default, when the BlackBerry Enterprise Server receives Unicode messages from BlackBerry devices, it uses UTF-8
character encoding to process the Unicode messages. If email applications cannot correctly display Unicode messages,
you can configure the BlackBerry Enterprise Server to use a different character encoding format when it processes
Unicode messages.
Possible solution
Change the character encoding that the BlackBerry Enterprise Server uses to process Unicode messages.
Related information
Change the character encoding that the BlackBerry Enterprise Server uses to send Unicode messages,
81
Troubleshooting: Instant messaging
Users cannot view phone numbers for contacts in the
BlackBerry Client for IBM Lotus Sametime
Applies to
: BlackBerry Enterprise Server version 4.1 SP5 or later with the BlackBerry Client for IBM Lotus Sametime
version 2.0.25 or later
Possible cause
The IBM Lotus Sametime API cannot retrieve phone numbers for instant messaging contacts from the IBM Lotus Sametime
server. If the BlackBerry Enterprise Server is located in a network that does not permit direct HTTP connections to the IBM
Lotus Sametime server, the BlackBerry Collaboration Service cannot retrieve the phone numbers from the IBM Lotus
Sametime server instead of the IBM Lotus Sametime API.
Administration Guide
Troubleshooting
474
