Troubleshooting: BlackBerry Monitoring
Service connections
A user cannot log in to the BlackBerry Monitoring
Service
Possible cause
If your organization's environment includes a firewall located between the BlackBerry Administration Service and
BlackBerry Monitoring Service, the firewall can block the JNDI delegate port on the BlackBerry Administration Service. By
default, the JNDI delegate port is configured to 0 (any port).
Possible solution
Configure the JNDI delegate port to use a specific port number and open the port on the firewall by performing the
following actions:
1. On the computer that hosts a BlackBerry Administration Service instance, navigate to <
drive
>:\Program Files\Research
In Motion\BlackBerry Enterprise Server\BAS\server\default\conf.
2. In a text editor, open
service-port-bindings.xml
.
3. In the paragraph
cluster-service.xml
, uncomment the line
<attribute name="RmiPort">11101</attribute>
. The port
number can be port 11101 or any port from port 1000 to port 5000.
4. Comment out the line
<attribute name="RmiPort">0</attribute>
.
5. Add the JNDI delegate port that you configured in step 3 to the firewall.
Administration Guide
Troubleshooting
491
