Task
Steps
Prevent the BlackBerry Controller
from restarting the BlackBerry
Messaging Agent when a
nonresponsive thread occurs.
1. Create a DWORD value that is named
WaitToRestartAgentOnHung
.
2. Double-click the new DWORD value.
3. In the
Value data
field, type
0
.
The default value is 6.
Prevent the BlackBerry Controller
from restarting the BlackBerry
Messaging Agent for a specific time
range if the BlackBerry Controller
detects a nonresponsive thread.
1. Create a DWORD value that is named
RestartAgentOnHungBlackoutFrom
.
2. Double-click the new DWORD value.
3. In the
Base
section, select the
Decimal
option.
4. In the
Value data
field, type the lowest value of the time range.
The values range from 0 to 23, where 0 is 12:00 AM and 23 is 11:00 PM.
5. Create a DWORD value that is named
RestartAgentOnHungBlackoutTo
.
6. Double-click the new DWORD value.
7. In the
Base
section, select the
Decimal
option.
8. In the
Value data
field, type the highest value of the time range.
For example, if you configure the RestartAgentOnHungBlackoutFrom value
to eight and the RestartAgentOnHungBlackoutTo value to 17, the
BlackBerry Controller does not restart the BlackBerry Messaging Agent
between 8:00 AM and 5:00 PM if it detects a nonresponsive thread.
To turn off the time range, in the
RestartAgentOnHungBlackoutFrom
and
RestartAgentOnHungBlackoutTo
value fields, type
0
.
Change the maximum number of
user.dmp files that each BlackBerry
Enterprise Server creates daily before
the BlackBerry Controller restarts the
BlackBerry Messaging Agent.
1. Create a DWORD value that is named
MaxUserDumpPerDay
.
2. Double-click the new DWORD value.
3. In the
Value data
field, type a value.
The default value is 3.
To turn off the daily creation of user.dmp files, change the
MaxUserDumpPerDay
value field to
0
.
Change the number of ten-minute
intervals that the BlackBerry
Controller waits for a successful
health check before it restarts the
BlackBerry Messaging Agent.
1. Create a DWORD value that is named
MissedHeartbeatThreshold
.
2. Double-click the new DWORD value.
3. In the
Value data
field, type a value.
The default value is 2.
If you configure the MissedHeartbeatThreshold value to be three, the
BlackBerry Controller waits for 30 minutes before it restarts the BlackBerry
Messaging Agent.
Administration Guide
BlackBerry Controller and BlackBerry Enterprise Server Component Monitoring
425