require that a personal device remove only work data when the device receives the Delete only the organization data and
remove device IT administrative command over the wireless network. All personal data remains on the device. A
BlackBerry device user cannot use the device or make emergency calls while the device deletes the work data.
The device permanently deletes the following work data:
Item
Description
email messages
• email messages that are sent to the user's work email account and the
email messages that the user sends from the work email account
• draft email messages that the user creates using their work email account
attachments
attachments that are sent to the user's work email account and the
attachments that the user sends from the work email account
calendar entries
calendar entries that the user creates using their work calendar
contacts
contacts that the BlackBerry Enterprise Server synchronizes with the user's
work email account
memos
all memos
tasks
all tasks
call history
although the device defines phone data for personal use, the call history entries
are deleted when you delete work data
call logs
although the device classifies phone data as personal data, the call log files are
deleted when you delete work data
the BlackBerry Browser cache
although the device specifies the BlackBerry Browser for personal use, the
BlackBerry Browser cache is deleted when you delete work data
files
• files that the user accesses and downloads from your organization's
network using the Files application
• files on media cards that are created by applications that can access work
data (except for media applications)
• work data is not deleted from the media card if the media card is not
available when the device deletes work data, however the user cannot
access work data on the media card after the device removes work data
IT policy
IT policy that is associated with your organization
PIN encryption key
references to your organization's PIN encryption key
device transport key
references to the device transport key which prevents the device from
communicating with the BlackBerry Enterprise Server
work service books
service books on the device that the device classifies for work use
Administration Guide
Protecting and redistributing devices
276
