Setting up the messaging
environment
Creating email message filters
You can create email message filters to define which email messages the BlackBerry Enterprise Server forwards from
users’ email applications to their BlackBerry devices. When users receive email messages in the incoming message queue,
the BlackBerry Enterprise Server applies email message filters to determine how to direct the messages: forward, forward
with priority, or do not forward to the BlackBerry devices.
Email message filters that you create and apply override the email message filters that users create using the BlackBerry
Desktop Manager, the BlackBerry Web Desktop Manager, or their BlackBerry devices. You can specify the order that the
BlackBerry Messaging Agent applies the email message filters in.
You can create the following types of email message filters:
• global filters: apply to all users on the BlackBerry Enterprise Server
• user filters: apply to specific users on the BlackBerry Enterprise Server
Users cannot view or change global filters. If you define global filters, you must explain to users that some of the email
message filters that they created might not apply to incoming messages.
If you change global filters, the BlackBerry Enterprise Server applies the changes immediately.
Create an email message filter that applies to all user
accounts on a BlackBerry Enterprise Server
1.
In the BlackBerry Administration Service, on the
Servers and components
menu, expand
BlackBerry Solution
topology > BlackBerry Domain > Component view > Email
.
2.
Click the instance that you want to change.
3.
Click
Edit instance
.
4.
On the
Email message filters
tab, in the
Email message filter name
field, type a name for the email message filter.
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Administration Guide
Setting up the messaging environment
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