Turn off support for rich text formatting and inline
images in email messages using an IT policy rule
You can change an IT policy rule to prevent the BlackBerry Enterprise Server from sending email messages that contain
HTML and rich content or inline images to users. If you turn off support for rich text formatting, the BlackBerry Enterprise
Server sends all email messages in plain text format.
If you turn off rich content formatting and inline images, you reduce resource consumption on the computers that host the
messaging server, BlackBerry Attachment Service, and BlackBerry MDS Connection Service.
1.
In the BlackBerry Administration Service, on the
BlackBerry solution management
menu, expand
Policy
.
2.
Click
Manage IT policies
.
3.
Click the name of the IT policy that you want to change.
4.
Click
Edit IT policy
.
5.
On the
Email Messaging
tab, perform one or both of the following actions:
• To turn off rich content formatting, in the
Disable Rich Content Email
drop-down list, click
Yes
.
• To turn off inline images, in the
Inline Content Requests
drop-down list, click
Disabled
.
6.
Click
Save all
.
7.
Resend the updated IT policy to the BlackBerry devices.
Related information
Restarting BlackBerry Enterprise Server components,
392
Administration Guide
Managing your organization's messaging environment and attachment support
345
