
272 | Chapter 6: Troubleshooting
Troubleshooting
Error recovery:
First Response
: Run a System Test (restart the instrument) to give the instrument
an opportunity to restore its initial settings and communication capability.
LHC Users: Reboot your Computer and Instrument
: When you cannot run a
system test, e.g. LHC is not responding, or when running a system test doesn't
resolve the issue, turn off your computer and MultiFlo FX, check all the cabling, i.e.
make sure your serial or USB cable is in good condition and is properly connected
to the PC and instrument, and then, power them on. This should refresh the devices
and reset communication parameters.
Error Codes
To find a specific error code
:
l
Software Error Codes on page 294
(6000-6200) - protocol errors
l
System Error Codes on page 284
(0000-A500) - hardware errors
Most error conditions generate an error message that is displayed on the computer
screen or keypad.
The most common error for new MultiFlo FX users is easily fixed:
306
Peri-pump Pump Cover is open. Close the pump cover and re-run protocol.
To run the Peri-pump, its pump cover must be closed, protecting both the pump
and the operator.
401
Carrier Y motor failed positional verify
If the plate carrier is not installed correctly, this instrument error will be displayed.
Make sure the back right corner of the carrier is correctly seated in the little black
knob attached to the transport rail. A slit on the bottom of the carrier allows it to fit
into place.
BioStack Errors:
To recover from a BioStack error, remove the plate from the
BioStack's tray, if applicable, and Home the stacker using the alignment utility:
select
Instrument>BioStack
from the Home screen. Press
BioStack Alignment
and
then
Home
.
Technical Note
: Only one of the two communication ports (COM port) on the
instrument can be used at a time. They cannot be used simultaneously. You
MultiFlo™ FX Multi-Mode Dispenser