Belden Grass Valley KALEIDO-X16, Installation & Service Manual

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Maintenance & Troubleshooting
Troubleshooting Common Issues
Troubleshooting Common Issues
Troubleshooting consists of using fault-isolation techniques to narrow down the probable
cause to a specific multiviewer component. Schedule these maintenance operations during
off hours when the system is not in use if possible as troubleshooting can cause outage.
Use the following troubleshooting table to diagnose common issues and take corrective
actions to restore operation.
Should you need further assistance, see Grass Valley Technical Support , on page 152.
Symptom Probable cause Test Corrective action
Source signal
input is
unavailable. Signal feed is unavailable. Apply a signal from signal
generator test set or
another source to the
multiviewer’s input.
Verify what the input status LEDs
show. See
Card Interfaces and
Troubleshooting , on page 43.
Poor connection The input status LED is
amber. Trace the cable’s path and ensure
connections at both ends are good.
Closed
captioning/XDS /
Dolby E / SCTE /
Loudness does not
work for certain
tiles / video feeds. Insufficient licenses have
been installed. View license status in
XAdmin for each card.
See
Enabling Options , on
page 95. Valid licenses
have a green dot.
Purchase and install a license for
each card as required. Contact
Technical Support for more
information and see
Available
Hardware and Software Options , on
page 94.
See Grass Valley Technical
Support
, on page 152
.
Kaleido Software
upgrade /
downgrade has
failed A Kaleido Software
installation requirement
was not observed Review the Kaleido
Software Release Notes
for information about
compatibility,
requirements, limitations,
known issues, and bug
fixes for a given software
version. Confirm that the
multiviewer’s memory
has sufficient capacity for
the upgrade. Install a software version that is
compatible with your hardware or
upgrade your hardware as required.
See also
Kaleido Software
Minimum Version Compatibility
,
on page 17
.
See Related
Documentation , on page 15.
System behaves
erratically and
unpredictably The card’s database has
become corrupted. - Using XEdit, restore a database
backup
Occasional frame
repeats.
At failure, a brief
impact on whole
display is noticed.
½ second to
re-lock. Loss of Genlock signal. System will switch over to
its internal frame rate. See
the reference source
shown in XAdmin. Make sure that the external
reference is connected to the
multiviewer. See
Signal Connections
to the Multiviewer , on page 28.