Fault lists & troubleshooting
161
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Faults
Diagnosis (details)
Supporte
d
Version
Troubleshooting
Line Short:
The speaker line A+/A-/B+ of
VA-EOL/3 wire has short.
1. Check whether the volume knob on the front
panel of BTQ-VM is set as 0.
2. Plug out the speaker zone lines, and proceed
[Reset Monitor]. Then wait for 30 seconds
and check if there's [Short-Circuit] fault.
3. If there's [Short-Circuit] fault, please check if
the speaker lines are short-circuit. .
Line A Short:
The speaker line A+/A- of VA-
EOL/3 A/B zone wiring has
short.
1. Check whether the volume knob on the front
panel of BTQ-VM is set as 0.
2. Plug out the speaker zone lines, and proceed
[Reset Monitor]. Then wait for 30 seconds
and check if there's [Short-Circuit] fault.
3. If there's [Short-Circuit] fault, please check if
the speaker lines are short-circuit.
Line B Short:
The speaker line B+/B- of VA-
EOL/3 A/B zone wiring has
short.
1. Check whether the volume knob on the front
panel of BTQ-VM is set as 0.
2. Plug out the speaker zone lines, and proceed
[Reset Monitor]. Then wait for 30 seconds
and check if there's [Short-Circuit] fault.
3. If there's [Short-Circuit] fault, please check if
the speaker lines are short-circuit. .
Battery Code
Error
IC communication does not
function.
v2.38
1. Update the BTQ machine.
2. Reboot the BTQ machine.
EOL SCMTR
Error
Offline
v2.38
Check whether the wire connection of SL-
SENSOR board is correct and does not loosen.
SCMTR Error
1. Check whether the ID setting on the DIP
switch of SL-SENSOR board and on BTQ
web browser is the same.
2. Each SL-SENSOR must have unique ID,
check whether the ID is repeated or not.
Remote Console
No Setting
The remote device is
connected to the remote port,
but the remote port setting
has not set the same on BTQ
web browser.
v2.38
Check whether the remote port setting on web
browser is the same as the actual hardware
connection.
Int. AMP On
Protection Mode
The int. AMP has over circuit
frequently in a period of short
time.
v2.38
1. Cancel all the paging action.
2. Decrease the level of output.
3. Press [Reset] on the front panel of BTQ-VM to
cancel all the faults.
Ethernet Broken
The Ethernet cable is not
connected.
v2.38
1. Check if the Ethernet cable connected to the
switch and BTQ-VM is correct and does not
loosen.
2. Ping the BTQ-VM, and check whether it has
responded. If no, check the Ethernet switch/
router.
3. Check whether the [Ethernet Monitoring]
setting on BTQ web browser is set as
[Disable] on the certain BTQ-VM unit(s) which
are not connected to network.
IP Attack
A certain IP has been
sending too much data traffic
packet to BTQ-VM in a period
of short time.
v2.38
1. Confirm whether this IP device has been
sending too much data traffic packet to BTQ-
VM in a period of short time.
2. Reboot the IP device (it could be PC/laptop or
any IP device in the LAN).
