Symptom
Possible cause
Action
Link/Unlink Plate error message.
Listed in Details.
Click Details to determine the cause
of the error.
When the plate is successfully loaded,
the Load Plates for Run screen is
displayed.
“No plate detected” message
The plate is in position B.
Place the plate in position A.
Create Injection List and Start Run
buttons dimmed
The Pause After Last Injection
preference is set, and the instrument
is paused
Go to Monitor Run and resume the
run. When the run is complete,
Create Injection List and Start Run
buttons are active.
Assign Plate Contents troubleshooting
Symptom
Possible Cause
Action
Error message is displayed when you
export a newly created plate from the
Assign Plate Contents screen.
Plate is not saved.
Save the plate, close the plate, open
the plate, then export.
Appendix A
Troubleshoot
Assign Plate Contents troubleshooting
A
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3500/3500xL Genetic Analyzer User Guide—Data Collection Software v3.1