Figure 33
Detection cell
Instrument troubleshooting
Symptom
Possible cause
Action
Power failure to instrument and
computer
Power failure.
Restart the instrument and the
computer (see “Restart the
instrument and the computer“ on
Front panel indicator: Amber light
(blinking)
Run paused
Resume run.
Door open
Close the instrument door.
CBC septum is lifted off the container Septum was not seated properly
when installed.
See “Ensure proper installation of
Autosampler does not move the plate
to a higher position
Array electrodes are bent. The plate
is not aligned correctly resulting in
the array tips missing center of septa.
The plate retainer may not be
snapped onto the plate base.
Ensure that the plate retainer, plate
(or tube strip), and plate base are
assembled correctly. Listen for a snap
when the plate retainer and the plate
base are clipped together. See
“Prepare the plate assembly“ on
IMPORTANT!
If array tips are bent,
replace the array.
Appendix A
Troubleshoot
Instrument troubleshooting
A
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3500/3500xL Genetic Analyzer User Guide—Data Collection Software v3.1