Manual commands troubleshooting
Symptom
Possible Cause
Action
When you select Tools
4
Manual
Commands, Set defined command for
Consumables, then select a Read
Command, the information displayed
is not readable.
The feedback from Consumables
Read Tag commands does not display
valid information.
See the Dashboard for consumables
RFID tag information.
Troubleshooting procedures
If instructed to do so by a Thermo Fisher Scientific representative:
1.
Navigate to x:\AppliedBiosystems\3500\Troubleshoot.
2.
Double-click TroubleshootingUtility.bat.
3.
Navigate to s:\TroubleshootData, then email the data-<yyyy-mm-dd-hh-mm-ss-
mmm>.tslog file to your Thermo Fisher Scientific representative.
Use a text editor (such as Wordpad) to view the 3500 Series Data Collection Software
3.1-generated log files:
Log file
Description
Location
3500UsageStatistics.txt
Provides a summary of the
number of plates run and
number of run types
<<
install drive
>>:\Applied
Biosystems\3500\LogFiles
You can also view this log from the Maintenance
workflow under Planned Maintenance
4
Usage
Statistics.
3500ConsumableUpdates.txt
Provides a summary of
consumables installation
information and dates
<<
install drive
>>:\Applied
Biosystems\3500\LogFiles
Run
Troubleshooting
Utility.bat
View the log files
Appendix A
Troubleshoot
Manual commands troubleshooting
A
278
3500/3500xL Genetic Analyzer User Guide—Data Collection Software v3.1