Altigen AltiWare OE/ACC Version 5.0, Administration Manual

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Overview
AltiWare OE System Installation & Administration Manual 1-13
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• Personal Call Park and Pick Up - users can park calls at one station
to be picked up at another station. Up to 50 calls may be parked at one
station simultaneously. Calls parked to a group are protected. Only
group agents or the person who parked the call can pick it up. If the
user does not answer the call when it rings after the two-minute hold
time, the call will be put on hold again. If the call is still on hold after
two minutes, the system will ring the user again.
• Power Failure Transfer - upon loss of power, this feature allows the
first trunk and first extension on each Quantum board to be
automatically connected. Ensures emergency outside line access in
case of power failure.
• Return to Auto Attendant - after leaving a voicemail message and
pressing # to send it, incoming trunk callers are prompted with the
option to return to the Auto Attendant to try another path or person.
• System Call Park and Pick Up - allows user to park and pick up a call
at a public “location.” The system allows user to park up to 100 calls
at any given time.
• Single Call Waiting - allows users to put an existing call on soft hold
and take a second call upon hearing a Call Waiting tone. The user can
then alternate between the two calls.
• Station Log In/Log Out - enables system users to move an extension
number from one station to another, or deactivate an extension on a
long-term basis.
• System and Station Speed Dial - allows programming of frequently
used telephone numbers for speed dialing. Up to 60 system speed
numbers can be programmed. Up to 20 station speed numbers can be
programmed for each extension. For easy programming, AltiWare
uses friendly voice prompts to guide extension users to program their
station speed dial numbers.
• System Callback from Auto Attendant - allows the user to instruct
AltiServ to call the user at a remote location after the user logs in with
extension and password. This is useful for traveling users who don’t
want to accrue expensive toll charges while traveling, especially from
international locations where there is no access to toll-free numbers.
See “Planning is Essential” on page 9-1 for more information.
• Transfer to AltiGen Voice Mail System - allows anyone in the office
to send an outside user into the AltiGen Voice Mail System by pressing
FLASH # 40 while connected to the user.