Altigen AltiWare OE/ACC Version 5.0, Administration Manual

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Licensing
3-6 AltiWare OE System Installation & Administration Manual
Table 5. Release ACC 5.0 License Summary
Unsupported Licenses
The following licenses are no longer supported for AltiWare OE/ACC 5.0:
• Station License
• AltiView Server License
• AltiConsole Server License
• 4.5 Basic SDK License
• 4.5 APC License
• 30 Port G.711 License
• 128 IP Extension License (generated during OE 4.6 product
registration)
• NOVO or SDK Recording
• External Logger
• Contact Advantage
License Description/Notes
OE 5.0
•
License required for fresh installation or upgrade to OE 5.0
AltiServ Contact
Center
•
Required for ACC Product.
•
Workgroup-related options will be disabled if this license is not
installed.
Advanced Call
Router
•
This license enables Advanced Call Router service.
•
No session license is required.
•
Only one copy of Advanced Call Router can run at the same time.
Agent Seat
•
This license counts the number of concurrent, logged in agents to
one or multiple workgroups. When a single agent logs in to one or
more workgroups, one agent seat license is used.
•
When the system does not have enough agent seat licenses, it will
reject any new workgroup login that requires a new agent seat
license.
AltiAgent Client
Session
•
This license enables a per concurrent connection of AltiAgent.
AltiSupervisor
Client Session
•
This license enables a per concurrent connection of AltiSupervisor.