Altigen AltiWare OE/ACC Version 5.0, Administration Manual

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Data and Internet Integration
AltiWare OE System Installation & Administration Manual 18-27
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To delete old profiles:
If an error occurred while AltiWare was creating mail profiles, the
damaged profiles would remain there until removed manually. After the re-
configuration, the new profiles can't be created since the old ones still exist.
You can remedy this as follows:
1. Logon as AltiGen Service Account
2. Shutdown Altigen Exchange Integration Service from Control Panel \
Services, then open the Control Panel\Mail (or Mail and Fax) and
click Show Profiles. Remove all the profiles such as
AltiExch<ServerName><FirstName><LastName> (e.g.
AltiExchMAILSERVERAmyLee).
3. Delete all the files under \Altiserv\db\SynchStorage* (e.g.
SynchStorageExt100).
4. Start the AltiGen Exchange Integration Service from Control Panel
\ Services.
If this doesn’t work, contact AltiGen Technical Support (see“E1 R2 CAS
Installation” on page A-1.
Notes
• Email client confirmed to work on the AltiServ system is Outlook
2000 (using Corporate or Workgroup mode). Note that this is the
client installed on AltiServ host. The client running on the end user
computer is irrelevant.
• Prevent attempts by the Exchange Administrator to use the existing
service account for the AltiGen Exchange Integration Service. Using
the AltiGen service account will provide you an audit trail that is
invaluable while troubleshooting.
• Depending on the number of voice mails you have on the AltiGen
server, the initial mailbox synchronization may take a long time.
For example, if you have 10GB voice mails on the AltiGen server and
are enabling Exchange Integration for all the mailboxes, it may take up
to 24 hours to initialize the Exchange Integration service.
On the other hand, if you have less than 100MB of voice mails on the
AltiGen server, the initialization will take less than 5 minutes.