Altigen AltiWare OE/ACC Version 5.0, Administration Manual

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Key AltiServ Characteristics
1-8 AltiWare OE System Installation & Administration Manual
• TAPI Gateway Support - AltiServ is an open platform that allows
third party telephony developers to develop applications for the
AltiServ system. The system supports Telephony Applications
Programming Interface (TAPI) 3.0.
AltiServ supports a complete TAPI service provider that accepts first
party call control (such as AltiView, AltiAgent, and AltiSupervisor)
and the third party client-server call control (such as call routing
applications).
PBX Features
The PBX features include telephone switching for making calls, answering
calls, and transferring calls. For more sophisticated business applications,
AltiWare provides advanced features such as group call routing, multiple
trunk and route access codes, scheduled call routing, and flexible call
restrictions. For effective system management, AltiWare provides
information about system traffic and statistics to help the system
administrator understand the dynamics of business communications and
adjust resources such as the number of outside lines, accordingly.
For more information on using PBX features, see the AltiServ User Guide
or the AltiView User Guide.
In addition to station-to-station dialing, the PBX features include:
• Account Codes - allows the user to input an account code on each call
to track telephone usage in order to bill back to clients or create a
record of calls specific to a project and to budget and forecast
expenses. Forced Account Codes force the user to input an account
code on each call to track telephone usage. The administrator can
configure which extensions are required to enter an account code.
Busy or Ring No Answer Call Handling - sends calls to voice
mail, another extension, or Auto Attendant if the called
extension or group is busy or does not answer. In OE 5.0
(ACC), when there is one or more workgroups in the middle of a
forwarding chain, in the case of RNA, the call is routed to the
forwarding voicemail box of the last workgroup. Also, Workgroup
RNA Handling is renamed to All Agent RNA/Logout Handling. When
all agents RNA or all agents are logged out, this call handling action is
taken.
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