Altigen AltiWare OE/ACC Version 5.0, Administration Manual

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Upgrades
3-10 AltiWare OE System Installation & Administration Manual
— AltiConsole Site License converts to 10 AltiConsole Session
Licenses
— Advanced Call Router converts to 5.0 Advanced Call Router
• After upgrade, all extensions belonging to workgroup(s) will be set as
agents and be placed in the logout state.
• The package will not include a system key.
For step-by-step instructions on the upgrade process, refer to page 3-19.
Upgrading from OE 4.6 to OE/ACC 5.0
• Registration is required for the upgrade.
• If installed prior to the upgrade, the following 4.6 licenses will be
converted:
— Contact Advantage license converts to 10 ACC Agent Seats, 10
AltiAgent Client Sessions, 1 AltiSupervisor Client Session
— AltiView Site License converts to 100 AltiView Session Licenses
— AltiConsole Site License converts to 10 AltiConsole Session
Licenses
— Advanced Call Router converts to 5.0 Advanced Call Router
• After upgrade, all extensions belonging to workgroup(s) will be set as
agents and be placed in the logout state.
• The package will not include a system key.
Upgrading from OE 4.6 ACC to OE/ACC 5.0
• Registration is required for the upgrade.
• If installed prior to the upgrade, the following 4.6 licenses will be
converted:
— Contact Advantage license converts to 10 ACC Agent Seats, 10
AltiAgent Client Sessions, 1 AltiSupervisor Client Session
— AltiView Site License converts to 100 AltiView Session Licenses
— AltiConsole Site License converts to 10 AltiConsole Session
Licenses
— Advanced Call Router converts to 5.0 Advanced Call Router