Altigen AltiWare OE/ACC Version 5.0, Administration Manual

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Software Installation Troubleshooting
3-50 AltiWare OE System Installation & Administration Manual
Software Installation Troubleshooting
Use this table for troubleshooting error messages encountered during
software installation.
Error Message Solution
This version of AltiWare does not
support Triton T1 Rev A2 or VoIP Rev
A2 boards. Please unplug these boards,
then run setup again. Unplug Triton T1 Rev A2 or VoIP Rev A2
boards, then run setup again.
Copy activation file failed. Activation file (exctl) is not in the specified
folder, is missing, or is corrupted. Make sure
you select the correct file folder where the
activation file is located and try again. If
problem persists, you can manually copy the
activation file to c:\AltiServ\db directory (if
AltiServ is installed on the c: drive) and run the
installation program again.
An error occurred during the move data
process. Make sure all AltiGen applications and services
are stopped/closed before installing AltiWare
OE.
Setup cannot detect your system key.
You must plug your system key into
either a parallel or USB port for
upgrading to AltiWare OE 5.0. Make sure your system key is fully inserted into
your parallel or USB port prior to installing
AltiWare OE. If error persists, reboot the
system, then run setup again.
Setup has not detected your system key.
If you proceed the installation
WITHOUT the system key, only 8
physical ports will be available for use
after the OE 5.0 installation. Make sure your system key is fully inserted into
your parallel or USB port prior to installing
AltiWare OE.
Setup cannot append the AltiServ path
because your existing system
environment is too long. You must
manually append the AltiServ path to
your system environment path after
finishing AltiServ’s installation but
before restarting your system. You can
find the system environment path
through Control Panel>System
>Environment>path. Manually append c:\AltiServ\exe (if AltiServ is
installed on c: drive) to your system
environment path (through Control
Panel>System >Environment>path) after
finishing AltiServ’s installation but before
restarting your system.