Altigen AltiWare OE/ACC Version 5.0, Administration Manual

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Key AltiServ Characteristics
1-10 AltiWare OE System Installation & Administration Manual
Configurable Exit Queue - allows a caller who is in a
workgroup queue to exit the queue by pressing “0” to transfer
to the operator, or “#” to transfer to workgroup voicemail. In
OE 5.0 (ACC), this feature can be enabled or disabled in Group
Configuration in AltiAdmin.
• Dial Last Caller - allows user to dial the last caller.
• Direct Inward Dial (DID) - allows an incoming trunk call to directly
access an extension without Attendant intervention.
Note:
If your local exchange carrier provides DID service, DID calls
will automatically be steered to the appropriate destination.
• Distinctive Call Waiting Tone - allows three different call waiting
tone cadences to distinguish between internal, external, and operator
calls.
• Distinctive Ringing - allows three different ringing cadences to
distinguish between internal, external, and operator calls.
Do Not Disturb - blocks all calls coming into a specific
extension and sends them to preprogrammed destinations such
as voice mail or the operator. In OE 5.0, an “Allow DND
Feature” option is added to Extension Configuration. DND is only
available when this option is checked.
Extension Activity Display and Greeting - allows users to
select from a set of pre-defined or customized activity codes
that can be played or displayed when the user is absent. A
greeting associated with the activity can be recorded and played to the
caller. The activity is displayed if the caller is an AltiView, AltiAgent
or Alti-IP 600 Phone user.
• Feature Tips - plays helpful tips and reminders for optimal use of
AltiServ.
• FSK-based Message Waiting - allows message waiting that is based
on FSK (Frequency Shift Keying), a modulation technique for data
transmission. Tone or voltage-based message waiting options can also
be selected. Phones with FSK-based message waiting indicator are
highly recommended.
• Hands Free (Manual Answer) Mode - by pressing #82, allows an
AltiView user to leave handset off-hook without having to hear the dial
tone. All calls can be answered from an AltiView GUI.
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