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Nortel Quality Monitoring

Quick Tips for Evaluations Guide

Product Release 6.01

Standard 3.0

September 2007

297-2183-805

Summary of Contents for Quality Monitoring

Page 1: ...Nortel Quality Monitoring Quick Tips for Evaluations Guide Product Release 6 01 Standard 3 0 September 2007 297 2183 805...

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Page 3: ...als and any copies from where they were obtained All materials found herein are provided AS IS and without warranty of any kind Information is subject to change without notice Nortel Networks reserves...

Page 4: ...el Quality Monitoring Revision history September 2007 Standard 3 0 The Product Release 6 01 issue of the Nortel Quality Monitoring Quick Tips for Evaluations Guide reformatted according to Nortel guid...

Page 5: ...ut this guide 8 How to get help 9 Software and documentation version numbering 11 Quick tips for evaluation 13 Introduction 14 Adding a header field 15 Answer schemes 16 Exporting and importing a form...

Page 6: ...vi Nortel Quality Monitoring Contents Standard 3 0...

Page 7: ...Quick Tips for Evaluations Guide 7 C h a p t e r 1 Getting Started In this chapter About this guide 8 How to get help 9 Software and documentation version numbering 11...

Page 8: ...eatures of Nortel Quality Monitoring evaluations Intended audience This document is intended for Nortel Quality Monitoring Client users Additional references The following Nortel Quality Monitoring gu...

Page 9: ...he Nortel Support web site http www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products From this site you can downl...

Page 10: ...ting Code You can use an Express Routing Code ERC to more quickly route your call to the appropriate support specialist To locate the ERC for your product or service go to http www nortel com erc Gett...

Page 11: ...itoring software components that you install may display a different number This is a known issue that does not affect system performance Version 6 01 will be reflected in future software updates Use...

Page 12: ...12 Nortel Quality Monitoring Getting Started Standard 3 0...

Page 13: ...ns Guide 13 C h a p t e r 2 Quick tips for evaluation In this chapter Introduction 14 Adding a header field 15 Answer schemes 16 Exporting and importing a form 17 Dynamic sections 18 Defining header s...

Page 14: ...ity Monitoring Quick tips for evaluation Standard 3 0 Introduction The Nortel Quality Monitoring Quick Tips for Evaluations Guide provides a brief summary of the steps involved in creating quality eva...

Page 15: ...the Nortel Quality Monitoring Evaluation application s Form component 2 If the toolbar is not visible select Toolbar from the View menu 3 Select the Header Field icon on the toolbar 4 Select where yo...

Page 16: ...box appears 2 Under the Answer Scheme List select Add 3 In the Answer Scheme List box enter up to 25 characters for the name of the answer scheme 4 Select OK A new answer scheme is created 5 Add each...

Page 17: ...a file for example when moving a form from one Server to another Do the following to export or import a form 1 Open the form generator 2 From the File menu select Export Form or Import Form The approp...

Page 18: ...appears and remains open when the dynamic section is open Adding questions to the master scheme Do the following to add questions to the master scheme 1 Select the dynamic section to make it the curre...

Page 19: ...e header list you created 4 Select OK Associating questions with a question scheme Do the following to associate a question with a scheme 1 Select the dynamic section to make it the current section Th...

Page 20: ...urrent section 2 On the Manage menu select Header Section Relationships The Assign Dynamic Section Schemes dialog box appears 3 In Header Lists Available select the Header List 4 In the list box on th...

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Page 22: ...sion process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use Violations of the license by alternative usage of any portion of this pro...